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Data Analytics andInternet of EverythingCisco Networking AcademyAnand Atre, Practice Manager, Business AnalyticsJ. Morgan Morris, Lead, Architecture Management OfficeNovember 2014
Agenda Introduction Internet of Everything (IoE) Evolution of Data Analytics Examples of IoE and Data Analytics in Industry Q&A 2013-2014 Cisco and/or its affiliates. All rights reserved.Cisco Confidential2
2013-2014 Cisco and/or its affiliates. All rights reserved.Cisco Confidential3
Change is AcceleratingPervasive, Personal, & Intelligent Connections2014 - e Era2IP Traffic:1.4 zettabytes2016-2018 :Use of 3DPrintersA3 &CommercialDrones4Grows1Rizzo,2014 – 2020 :Availability ofautonomous ngsTony, Wearable Technology Market Will Ship at Least 10 Million Units in 2014, 100 Million by 2020, January 15, 2014Zettabyte Era – Trends and Analysis, May 29, 20133Hayes, John, When will 3D Printing Reach a Mass Consumer Audience?, February 4, 20144Integration of Civil Unmanned Aircraft Systems (UAS) in the National Airspace System (NAS) Roadmap, 20135Autonomous car: Official predictions2The 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public4
The Internet of EverythingEmpowering Value ChainsThe Internet of Everything drives value through the intelligent connection of people,processes, and data with the Internet of ThingsValue Drivers Digitization driving rapid change Visibility into “fast data” New convergence opportunities New places to connect New business modelsBusiness Value Efficient use of assets New offerings and faster time-to-market Increased productivity Efficient supply chains Enhanced customer / patient experience 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public5
IoE Value at Stake14.4 Trillion PRIVATE SECTOR14.6 Trillion PUBLIC SECTORIncludes Both Industry-specific andHorizontal Use Cases:Includes Cities, Agencies, and Verticals Suchas Healthcare, Education, Defense: Customer experience Supply chain Increased revenue Innovation Asset utilization Reduced cost Employee productivity Employee productivity 19T*1Bradley, Connectedmilitarized defense Citizen experienceEstimate Is Based on Bottom-up Analysis of 61 Use Cases, Including21 for Private Sector and 40 in Public Sector (*2013-2022)Joseph et al., Embracing the Internet of Everything to Capture Your Share of 14.4 Trillion, 2013 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public6
2013-2014 Cisco and/or its affiliates. All rights reserved.Cisco Confidential7
Data Analytics the so what? ofBig Data and IoEAnalytics unlocks the predictivepotential of data to improve financialperformance, strategic management,and operational efficiency 2013-2014 Cisco and/or its affiliates. All rights reserved.Cisco Confidential8
The Network is Central to the Future of AnalyticsMinutes/Business Intelligence:Hours/Pre-Defined QueriesDays Descriptive/Historical The morning sales reportTraditional DataWarehouseSeconds/Minutes/HoursBig Data: Analytics forCompetitive Insight Complex queries PredictiveTraditional DataWarehouseBig Data StoreFast DataMillisecondsto secondsAnalytics 3.0: No time to waste Inspect before store Prescriptive; Analytics at the edge Immediate decisions on deliveryroutes, control systems, promotionsTraditional DataWarehouseBig Data StoreFast ructured data Customer, sales, stock records ‘Rows and columns’ High value, cleansed, indexed 2013-2014 Cisco and/or its affiliates. All rights reserved.Unstructured data Call center logs Mobility Social mediaReal-time,streamingReCisco Confidential9
The Network is Central to the Future of AnalyticsChanging Customer BehaviorsNew Data SourcesCloud, MobilityIoT/IoENew Analytics NeedsDescriptiveEnvironmentCustomersData at RestMore ChoicesAnalytics in DC Traditional AnalyticsRelevant OffersPredictive, PrescriptiveAnalytics at Edge Transactional Data Historic DataDecisions in MinutesActions in Seconds 2013-2014 Cisco and/or its affiliates. All rights reserved.Batch, HistoricalSensorsSocialMediaRight-timeCisco Confidential10
Data Analytics Solution rChurnRiskManagementSmart andConnectedCyber SecuritySupply ChainMarketingPatient sticAnalyticsCollaborationDataIn MotionMobileVideo 2014 Cisco and/or its affiliates. All rights zationWirelessCisco POSDiscovery andData ScienceSensor-BaseReal TimeBig DataStoresATMEnergyDataWarehouse3rd PartySocialISV, Channel, and SI , Professional, and Data Science ServicesDeploySolutions
2013-2014 Cisco and/or its affiliates. All rights reserved.Cisco Confidential12
The Internet of EverythingIntelligent Connections and Data AnalyticsRetailHealthcare Enable consistent carebased on best practice Improve operationalefficiency Measure and act onpopulation health Engage patients andconsumers regarding care 2014 Cisco and/or its affiliates. All rights reserved.Manufacturing & Energy Optimize store operations Increased visibility and Gain real-time insight intocontrol of operations Condition-basedmaintenance Enable customer energymanagement Smart meter analyticsshopping behaviors Merchandise optimization Optimized promotionseffectiveness Real-time demandforecastCisco Public13
HealthcareNew connections can drive improved care delivery processes, enhanced visitor andpatient experiences, and new models of careDoctors, Nurses, Staff,PatientsPreventionAnalysisCare Delivery, RevenueCycle, InsuranceDiagnosisEvidence-based Care,Population CareManagementBusiness ValueFacilities, Devices,Equipment, SensorsTreatment Enable operational efficiency of care processes Improve patient engagement and experience Enable security and privacy 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public14
Example: Healthcare Contact CenterEnable predictive intervention, real-time segmentation and targeting, real-timerouting, and encounter escalationPatient calls into HealthcareContact Center from web,mobile, etc. due to abnormalreadings from a personal homedevice 2014 Cisco and/or its affiliates. All rights reserved.Analytics help the HealthcareContact Center agentdetermine appropriateresponse and routing basedon patient history acrosssystemsCisco Public15Agent or expert prompted to offerappropriate service based onanalytics; patient and expertinteract
RetailNew ways to engage the consumer and optimize store operationsShoppers, ementsMarketing, Store Operations,Supply ChainReal-time Shopper Insight,Merchandising, PromotionsKPI’sBusiness ValueAnalysis Enable employee productivity and out-of-stock reductions Improve shopping experience Enable new payment and advertising models 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public16Stores, Devices,Equipment, Sensors
Example: Store Operations AnalyticsImprove store-level execution and customer service using analyticsMonitor and react to out ofstocksBack officemanages andresponds to storeresources, staffingand out of stocksMonitor customer flow anddwell timesNeed morecashiers to thefrontUnderstand how long peoplewait in lineUnderstand customerapproach timesImprove store-level executionManage queue length at POSMonitor customer behavior at digital signsUnderstand customer demographics 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public17Monitor crowding, in-storetraffic
ManufacturingConverged factories enable increased visibility and control of productionFactory & Field Personnel,IT, OTFactory Operations, SupplyChainPlantSupplyChainReal-time process dataanalyticsFinanceProductDevelopmentBusiness ValueFactory, Devices,Equipment, SensorsSales Enable reliably automated and flexible production process Improve new product introduction and enable new services Enable next generation visual factories 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public18
Example: “Just-in-Time” with Context-AwareServicesTrack location, status, and condition of mobile assets, people and inventoryusing RFID for “just in time” supply chain strategySensors anddevices collectproduction andlogistics dataSupply chain andplant managercollaborate to institutejust-in-time fulfillmentstrategyAggregated view ofreal-time supply andproduction datadelivered to enhancereal-time analytics 2014 Cisco and/or its affiliates. All rights reserved.Cisco Public19Sensor data andreal-time analyticinformation sharedwith extended valuechain
Conclusion Intelligent networks are the platform for the Internet of Everything Network is central to the future of Data Analytics The Internet of Everything offers value today and for years to come 2013-2014 Cisco and/or its affiliates. All rights reserved.Cisco Confidential20
2013-2014 Cisco and/or its affiliates. All rights reserved.Cisco Confidential21
Thank you.
Internet of Everything Anand Atre, Practice Manager, Business Analytics J. Morgan Morris, Lead, Architecture Management Office . Marketing Customer Churn Supply Chain Sales Performance Smart and Connected Connected Analytics Cyber Security Retail Optimization . DDM Created Date:
