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2b. CUNY Computing and Information Services and City College ofNew York: Managing Data Risks – Access Management in CUNYfirstLOCATION: L2-85CUNYfirst consolidates enterprise-wide data and functions in a variety ofareas into a single modularized system. Appropriately managing access toCUNYfirst is required to maintain confidentiality, integrity and privacy.This session will review CUNY’s overall approach to data governance and access management The respective responsibilities of Data and Business Process Owners,Subject Matter Experts and ASLs The risks of so-called “shadow” systemsA demonstration of “Roleaids,” a tool developed to provide CUNYfirst roleselection guidance, will be presented. City College of New York's lead ASLwill further present and share a “CUNYfirst Campus Solutions Guide toRequesting Roles and Permissions” that he developed, providing step-bystep instructions and other information helpful to ASLs and others.Robert Berlinger, Computing and Information Services, University ChiefInformation Security OfficerVern Ballard, City College of New York, Director of Front Line Services &Information Security OfficeAnthony Bocchetti, Computing and Information Services, Manager ofCUNYfirst Application SecurityMark Manis, Computing and Information Services, Deputy ChiefInformation Security OfficerYoungren Ponnuraj, Computing and Information Services, AssociateDirector of Development and CUNYfirst Production Support2c. CUNY Office of Human Resources Management:Personnel Actions DashboardLOCATION: L61In partnership with CIS CUNYsmart team, the Human Resources ProgramManagement Office has created a personnel actions dashboard that allowsfor real time audit and reporting of human resources transactions. Humanresources transactions approved by the Board of Trustees, the Chancelloror Chancellor’s designee appear on this dashboard that is used by campusHR and OHRM staff. The development on the dashboard is still ongoing withthe objective of utilizing the dashboard as an operational management tool.Dona Roy, Assistant Vice ChancellorSiva Sivasingam, Executive Director of Program Management OfficeKecia King Anderson, IT AssociateWeng Wong, IT Computer Systems Manager8

2d. Lehman College: Using CUNYfirst to Enhance the Experience ofOur Incoming Transfer StudentsLOCATION: 1.77Lehman College’s departments of Information Technology, Admissions& Recruitment, and Student Success Initiatives have worked togetherto implement three unique processes to serve our incoming transferpopulation. The electronic Transfer Credit Evaluation (eTCE) hasreplaced the College’s former process to physically send students to thecorresponding academic departments and meet with faculty to obtain anequivalent for their previous coursework. We have changed the way weuse the “CIP” grade and updated CUNYfirst to allow it to mimic our “IP”grade in DegreeWorks. Finally, we have begun tagging students who weknow are “Pending Associate Degree Holders.”Christie Lucchese, Transfer Evaluation CoordinatorElkin Urrea, Web Application AnalystChristopher Buonocore, Director of Student Success Initiatives2e. Hostos Community College: CUNYfirst Position ManagementDrove Improvements of HR ProcessesLOCATION: GERALD W. LYNCH THEATERHostos Community College has been using the Position Managementmodule since 2010 to streamline HR processes and eliminateredundancy. Department Managers and their delegates — rather thanthe college’s Human Resources and/or Budget staff — are required toinitiate all position requests through Management Self Service for hires/rehires, title changes, reporting changes and department changes. Wecontinue to expand usage of other modules such as TAM, ManagerSelf-Service and Employee Self-service to enhance processes, improvetransparency and accountability, and eliminate redundancy.Shirley Shevach, Director of Human ResourcesHerminia Reyes, Human Resources Recruiting SpecialistThomas Lackaye, Human Resources Timekeeping and HRIS Manager2f. John Jay College of Criminal Justice: Doing More with Less:Increasing Productivity at John Jay with CUNYfirstLOCATION: MOOT COURTThrough the use of CUNYfirst data, John Jay College of Criminal Justicehas improved operations and customer service in a number of areas. Thissession will provide a review of systems and self-service tools that haveimproved productivity. Our discussion will include but is not limited toelectronic forms supporting readmission, grade changes and scholarships;CUNYfirst Conference 2019

an electronic personnel activation system; an online student electionsystem; a student disciplinary application; a faculty workload tracking andplanning tool and a classified staff increment system.Joseph Laub, Chief Information OfficerAna Giron, Application Development Manager2g. CUNY Office of Enrollment Management: CUNYfirst Admissions:Last but not Least!LOCATION: 1.76CUNYfirst Full Admissions represents the culmination and final piece of theUniversity’s 10 year ERP implementation. Join central and campus leadersas they share a high level overview of the full admissions project including ademonstration of the new application features, a description of key businessprocess transformations, implementation successes and challenges, as wellas next steps. You will hear from two campus leaders who have successfullyleveraged the CUNYfirst technology in order to better engage students andfaculty, communicate more strategically and meet enrollment goals faster.Mark Ciolli, University Executive Director of Admissions and RecruitmentLaura A. Bruno, Assistant Vice Chancellor for Enrollment Strategyand Management, ModeratorCelia P. Lloyd, City College of New York, Assistant Vice President forAcademic Momentum and Student SuccessLinda K. Evangelou, Queensborough Community College, AssistantDean for New Student Enrollment ServicesVincent M. Papandrea, John Jay College of Criminal Justice, Director,Office of Admissions2:15 PMBREAK2:30 PMBREAK OUT SESSIONS III3a. Computer Information Systems: Training Support and KnowledgeManagement TransformationLOCATION: L2-85ServiceNow will provide CUNYfirst users a single entry point for CUNYfirstinstructional guides, training system status and help desk support. Thissession will start with a review of the existing CUNYfirst content andcommunication channels to remind attendees about the informationavailable today and how it is accessed. Next, the session will focus10

on the current Enterprise Service Desk project and plans to release asearchable knowledge base and enhanced online support for students,faculty and staff across the university. By session end, attendees shouldbecome familiar with the new communication and support model CUNY isimplementing via ServiceNow and value to CUNYfirst users.Wayne Levy, Director of Application Lifecycle ManagementJonathan Frost, IT Communications ManagerChandra Cherry, Training Manager3b. Hostos Community College: CUNYfirst Position ManagementDrove Improvements of HR ProcessesLOCATION: GERALD W. LYNCH THEATERHostos Community College has been using the Position Managementmodule since 2010 to streamline HR processes and eliminateredundancy. Department Managers and their delegates — rather than thecollege’s Human Resources and/or Budget staff — are required to initiateall position requests through Management Self Service for hires/rehires,title changes, reporting changes and department changes. We continueto expand usage of other modules such as TAM, Manager Self-Serviceand Employee Self-service to enhance processes, improve transparencyand accountability, and eliminate redundancy.Shirley Shevach, Director of Human ResourcesHerminia Reyes, Human Resources Recruiting SpecialistThomas Lackaye, Human Resources Timekeeping and HRIS Manager3c. Lehman College: Using CUNYfirst to Enhance the Experience ofOur Incoming Transfer StudentsLOCATION: L61Lehman College’s departments of Information Technology, Admissions& Recruitment, and Student Success Initiatives have worked togetherto implement three unique processes to serve our incoming transferpopulation. The electronic Transfer Credit Evaluation (eTCE) hasreplaced the College’s former process to physically send students to thecorresponding academic departments and meet with faculty to obtain anequivalent for their previous coursework. We have changed the way weuse the “CIP” grade and updated CUNYfirst to allow it to mimic our “IP”grade in DegreeWorks. Finally, we have begun tagging students who weknow are “Pending Associate Degree Holders.”Christie Lucchese, Transfer Evaluation CoordinatorElkin Urrea, Web Application AnalystChristopher Buonocore, Director of Student Success InitiativesCUNYfirst Conference 2019

3d. Baruch College: Eliminating Production of Full-Time PersonnelAction FormsLOCATION: L2-84By leveraging the information from and reporting capacity of CUNYfirst,combined with the source documents, Baruch College has completelyeliminated the need to produce, seek approval for, circulate and file PAFsfor full-time staff. Other colleges have also moved in this direction, but mosthave not. Many have created their own shadow systems to produce andapprove full-time PAFs; others have created fillable PDF versions; and someare still using paper — even carbon paper. None of this activity is actuallynecessary. Baruch will explain why all this work is no longer necessary anddemonstrate how colleges can implement the business process changesthat will completely eliminate the full-time PAF while continuing to sharerequired information with our community.Mary Rivers, Assistant Vice President, Planning & BudgetPriscilla Reynoso, Human Resources Generalist3e. York College: Leveraging Service Indicators to Enforce MandatoryAdvisement and Take 15 StrategyLOCATION: 1.77Academic Advisement implemented a mandatory ADV Service indicatorfor all students. The mandatory ADV ensures that all students have theopportuni

Brooklyn College has made great progress in using data from reporting . The Kingsborough Community College Bursar Office has been able to use the Balance Reports to reach out to students with outstanding balances. The outreach has worked and the collection rate has increased. Alan Gilbert, Brooklyn College, .