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GartnerBusiness Process ManagementSummit 201313 – 14 May 2013Hilton Hotel, Sydney, Australiagartner.com/ap/bpmHOT TOPICS Making BPM part of the strategic plan How BPM can enable transformational change The convergence of cloud, mobile, socialand information with BPM How to establish process ownership andeffective governance Process intelligence and the role of the iBPMSEARLY-BIRD OFFER Register by 15 March 2013 — see page 15 for details

Aspire, Challenge, Transform: Driving BreakTABLE OFCONTENTSBreaking free of small scale iterative improvements to truly game-changingbusiness transformation is a significant challenge to many. But without theaspiration for greater things, without being able to challenge the status quo,breakthrough performance and business transformation will never happen.So how do you:2Event Introduction3Why Attend Identify the next generation of technologies that will transform your BPM initiatives?4Tracks and Keynotes Measure your impact and business performance?5Meet the Analysts6Agenda at a Glance8Tracks A, B and C: Sessions11Workshops12Roundtables13Maximize Your SummitExperience14Solution Showcase15How to Register Change in an environment resistant to change? Reduce costs while maintaining or improving business performance? Close the gap between what the CEO wants and what BPM delivers? Ensure that you deliver the competitive advantage and organizational agilitydesperately needed by your enterprise?The Gartner Business Process Management Summit will present you withnew possibilities, allowing you to aspire to more. It will ensure that you havethe tools, tactics and techniques to challenge the status quo, overcome theorganizational barriers and allow you to transform your enterprise performance.The promise of BPM is great but the challenges of BPM are often greater.The Gartner Business Process Management Summit will help you to advanceyour knowledge base and skills, show you the best practices and real worldexamples of how to overcome your challenges and most importantly, how toachieve dramatic business performance improvements.Bruce RobertsonVP DistinguishedAnalyst and SummitChair, Gartner2Simone HulseDirector, ProgramManagement,Gartner EventsGartner Business Process Management Summit 2013

Designed withboth business andIT professionalsin mind, this isthe region’s mostimportant annualgathering of thebusiness processmanagementcommunity.through Business PerformanceAttending for the First Time?Why Return?WHO SHOULD ATTEND? Establish where to start a BPM program,what to do first and how to deliver valueright from the beginningThis year’s event will feature new contentthat will enable you to: Business Process Owners Understand how to make the businesscase for BPM investment and sell BPMto the C-Suite Establish the key capabilities needed todrive transformational change within andacross your organization Plan to overcome political challengesand accelerate change Learn how to build the skills and rolesnecessary to advance your BPM efforts Understand how BPM-enablingtechnologies can change the way yourbusiness manages work Network with Gartner analysts, yourpeers and the leading providers to shareexperiences and best practices Hear Gartner’s objective view of the keyBPM vendors, their offerings and thefuture of BPM technologies Understand what you need to do to lead arevolution that delivers value, transparencyand accountability to your business Gain new practical tips on how BPMcan help you to further reduce costs Develop effective business processgovernance Gain insight into “next generation BPM”,including the impact of cloud, social,mobile and information Enable your business process centers ofexcellence to work effectively with otherCoEs Learn how to make your processessmarter with Intelligent businessoperations (IBO) Bring analytics insight to BPM Use BPM to improve your CustomerExperience Management initiativesThe Gartner BPM Excellence Awardsare the perfect platform to showcasereal success stories and best practices.Nominations can be submitted online atgartner.com/ap/bpmVisit gartner.com/ap/bpm or call 61 2 8569 7622 IT Leaders Involved in Managingand Improving Processes Chief Information Officers andIT Directors Chief Process Officers BPM Project Managers Enterprise Architects Business Analysts, SystemAnalysts, Project Managers Chief Operating Officers Governance, Risk andCompliance Leaders Strategy, Operations, Financeand Compliance Leaders Quality Management and QAOfficers Sales Operations, Marketingand Customer RelationsLeaders3

TRACKS AND KEYNOTESABCAspire — Building a Strong BPM Foundation(Beginner to Intermediate)Targeted at those early on their BPM journey, this trackwill answer; where should I start, what should I do firstand how can I ensure I deliver demonstrable valueright from the beginning? These sessions introducethe core BPM disciplines — modeling, analysisand measurement of operational processes. With astrong foundation, attendees will be able to apply thislearning to their first process improvement projects andimmediately demonstrate business value.Challenge — Growing Key Capabilities toEnable Change (Intermediate to Advanced)This track focuses on establishing the keycapabilities needed to drive transformationalchange within and across your organization. Learnhow to apply proven techniques, frameworksand approaches; learn how to win political battleswithout engaging in process warfare and develop aculture of accountability, flexibility and collaborationacross your value chain. Whether you are focusedon cost reduction, product innovation, revenuegrowth or significant organizational change, thistrack will provide pragmatic insights, based on realworld examples that will enable you to overcome thestatus quo and deliver breakthrough results.Transform — Accelerating Business PerformanceResults With TechnologyThis track is designed to help attendees movebeyond “traditional BPM” (which has largely focusedon incremental improvements) to “next generationBPM”, which aims to transform the way yourbusiness operates. The nexus of forces — cloud,mobile, social, and information — are fundamentalto transforming how business operations will run andhow people can better collaborate to drive higherbusiness performance. Tomorrow’s processes willprovide more visibility, be more dynamic and be alot smarter. Learn how to select and adopt thesetechnologies to transform organizational culture andbehavior and dramatically differentiate your company.‘How To’ Track — BPM in Practice:Workshops and RoundtablesThis highly interactive track will enable you to talk to andengage with peers and analysts in practical learningsessions that will address real world challenges. Step outof the theory and engage in lively debate.4KEYNOTESGartner Opening Keynote: BPM — It’s All About PowerThe most successful BPM efforts improve enterprisebusiness performance results – business outcomes.Yet organizational politics – fundamental powerstruggles — continue to be the biggest obstacleto success. Even with 100 years of management science inBPM, most organizations have not realized the full potential ofBPM to consistently deliver high value for their customers andconstituents. This keynote shares a new view of BPM that givesfirst class treatment to the power relationships and work contextthat most affect business outcomes.Janelle B. Hill, VP Distinguished Analyst, GartnerGuest Keynote: Transformative BPM — How AustralianOrganizations Have Capitalised on Process ChangeProfessor Michael Rosemann will host guests fromleading enterprise organizations to showcase how tocapitalize tranformative business change successfully.Dr Rosemann is Professor and Head of the Schoolof Information Systems at Queensland University of Technology,Brisbane, Australia. This School received the highest ranking inthis area of research in Australia and includes QUT’s BusinessProcess Management Group, one of the largest BPM researchgroups in the world.His research projects received funding fromindustry partners such as Accenture, Brisbane Airport, Infosys,Rio Tinto, Queensland Government, SAP, Suncorp andWoolworths. Michael regularly provides advice to organisationsfrom diverse industries including telco, banking, insurance, utility,retail, public sector, logistics and the film industry.Professor Michael Rosemann, PhD, Queensland University ofTechnologyMystery Keynote: Teaming to Win — Leadership andCollaboration Best Practices in Sport, Work and LifeTeamwork is critical to great success, in life, in sportand in our work lives as well. Hear business-relevantlessons from the field with one of Australia’s leadingsporting captains on how to help both individualsand teams improve their performance, keep up the momentum ofchange through thick and thin, and deliver repeatable critical results.Closing Keynote: Beyond Words: How to Read the Roomand Communicate BetterMany BPM projects require getting multipleconstituency viewpoints and indeed individual viewssorted into a consensus for change and an agreementon the future state. Getting there can be difficult andkey communication skills include much that isn’t verbal. In thissession, Dr. Mahler will demonstrate and teach new techniques toenhance your meeting results and secure agreement on change.Dr. Louise Mahler, Vocal IntelligenceGartner Business Process Management Summit 2013

MEET THE ANALYSTSGartner analysts draw on the real-life challenges and solutions experienced by clients from12,400 distinct organizations worldwideIan A. BertramMichelle CantaraJohn DixonManaging VP, BusinessIntelligence and InformationManagementResearch VPManaging VPBusiness Intelligence Competency Center;Business Analytics Framework; BI Strategy;Collaborative Decision MakingBusiness Process Management SoftwareMarkets; BPM Consulting; BPM and Cloud;BPM and OutsourcingGetting started with BPM; BPM Roles andOrganization; BPM Methodologies (ITIL, SixSigma, Lean); Gaining BPM Buy-in; Value andPerformance Management/MetricsJanelle B. HillTeresa JonesDavid NortonVP Distinguished AnalystPrincipal Research AnalystResearch DirectorBusiness Process Management Disciplines;BPM-Enabling Technologies and MarketDynamics; BPM and Enterprise Architecture;Case Management; Social BPM and AdvancingBPM MaturityBPM-Enabling Technologies; BPMS Selectionand BPM Market Dynamics; Business RulesApplication Development and Integration;BPA Tools; Process Modelling; Analysis andBenchmarking; Agile MethodsElise OldingBruce RobertsonSamantha SearleResearch DirectorVP Distinguished AnalystResearch AnalystOrganizational Change; Communication;Employee Engagement; Competency Center(BPCC); Gamification; BPM Program/ProjectManagement; Practitioner Day-to-DayChallengesBPM Business Cases and Metrics; BPM Rolesand Business Process Competency Centers(BPCCs); Business and Process Architecture;BPM Best PracticesEd ThompsonLee WeldonVP Distinguished AnalystResearch DirectorCustomer Experience; Management;CRM Strategy and Implementation;CRM Deployments; CRM Vendors;Feedback ManagementIT Strategic Planning; Competitive Advantageand Business Transformation; IT Governance; ITOrganizational Design; Business Value of ITGetting Started with BPM; BPM Roles andOrganization; Business Process Governance;Advancing BPM MaturityMEET ONE-ON-ONEWITH A GARTNERANALYSTMany attendees tell us that a oneon-one session is worth the priceof admission all by itself. Roll upyour sleeves with a Gartner analystand explore the best ways to moveyour strategy forward.Private 30-minute consultationswith a Gartner analyst providetargeted, personalized adviceto help you plan proactively andinvest wisely (pre-registrationrequired).Visit gartner.com/ap/bpm or call 61 2 8569 76225