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Service Coordination ResourcesJuly 2016
Table of ContentsService Coordinator Training and Development Links . 1Training and Development. 1LTLTI Online Training Programs . 1Other LTLTI Training Programs . 2Service Coordinator Resources . 3Support Service Waivers . 9Bulletins and Directives . 11LISTSERV . 11Publication Search . 12Bulletin Search . 13Service Plan Bulletin . 15Participant Information Packet . 17i
Service Coordinator Training and Development LinksThe Pa. Code 55 Chapter 52.27 requires Service Coordinators to complete continuingeducation in specific categories. Service Coordinators and their supervisors shouldreview the regulations and develop plans to complete and document training activities.Training and DevelopmentBoston University Center for Aging and Disability Education and Research (BU)Center for Medicare and Medicaid Services (CMS)College of Direct Support (CDS)Department of Human Services, Office of Long Term Living (DHS)Health Care Quality Unit (HCQU)Home and Community Services Information System Learning Management System(HCSIS LMS) – The updated HCSIS guidebook is located in HCSIS LMS website under“my curriculum.”PCMIPennsylvania Homecare Association (PHA)Pennsylvania Training and Technical Assistance Network (PATTAN)Regulations for Service Coordinators and providers of long-term living home andcommunity-based services are part of Pa. Code 55 Chapter 52.OLTL Training InstituteThis website is a primary source of training and resources for Service Coordinators. TheLearning Management System (LMS) offers courses and tracking for ServiceCoordinators to manage their education. Be sure to update your account to include allpossible new training courses and resources.LTLTI Online Training ProgramsEach online module is 45-60 minutes in length.Module 1 & 2: Options in Care & ResidenceModule 3: Home & Community Based ServicesModule 4: Legal & Consumer Safety IssuesModule 5: Paying for Long Term CareModule 6: Health & WellnessModule 7A: Accessing Financial Support: Medical CostsModule 7B: Accessing Financial Support: Housing CostsModule 7C: Accessing Financial Support: Food Costs1
Module 9: Employment, Volunteer and Recreation OpportunitiesModule 10: Telephone Communication SkillsModule 11: Veterans Services OverviewModule 12: Intellectual and Developmental Disabilities OverviewOther LTLTI Training ProgramsHousing 101 Series (3 Modules)Services My WayHuman Diversity and Cultural CompetenceAdvocacy: Protective Services, Abuse Reporting, Criminal Background ChecksNursing Home TransitionOlder Adult Daily Living CenterOmbudsmanSAMS Basic TrainingSAMS Over 60 and Under 60 Protective Services2
Service Coordinator ResourcesResourceDescriptionContact InformationAging andDisabilityResourceCenters (ADRCs)Pennsylvania’s federal ADRCprogram is called the PA Linkto Aging and DisabilityResources. The PA Link is anetwork of long-term serviceand support (LTSS) agenciesand providers that worktogether to streamlineconsumer access to servicesand programs. The PA Linkfacilitates referrals, providestraining and sponsorsnetworking events fororganizations in the LTSSnetwork.Providers can contact aregional representative.Consumers can contact a localPA Link partner or thestatewide call center.Phone: 800-753-8827Area Agencies onAging (AAAs)Pennsylvania’s 52 AAAs are agreat source of information forthe issues and concernsaffecting older people and theircaregivers. Specific services ateach AAA vary, but each offera wide array of programs tohelp older Pennsylvanians andtheir families get the help andinformation they need.Contact list of AAAs by countyCOMPASS SSDCOMPASS Service andSupport Directory is a searchengine for participants,providers and ServiceCoordination Entities to findqualified providersFor additional consumerinformation, contact the LongTerm Living Helpline.Pennsylvania residents canseek assistance and a range ofservices for themselves andtheir families fromprofessionally trained staffmembers at CAOs.Contact list of CAOs by countyCountyAssistanceOffices (CAOs)Phone: 866-286-36363
ResourceDescriptionContact InformationDHSThe Department of HumanServices consists of sixexecutive level offices andseven different programoffices.DHS Contact FormDepartment ofMilitary &Veterans Affairs(DMVA)Pennsylvania's Department ofMilitary and Veterans Affairs(DMVA) has a dual mission: toprovide quality service to theCommonwealth’s veterans andtheir families, and to overseeand support the members ofthe Pennsylvania NationalGuard (PNG).Contact list of DMVAs ect (ePEAP)Electronic Provider EnrollmentAutomation Project (ePEAP)allows enrolled Providers torequest changes to theirProvider informationelectronically.To request training, send anemail to:EnterpriseIncidentManagementSystem (EIM)Web-based system thatrecords, tracks and managesincidences that occur toparticipants in the under 60waivers.Email:Fraud and AbuseResourceWebsite and telephonenumbers used to report fraudor abuseBureau of Program Integritypromiseprovidertraining@hpe.comRAOLTL EIMimplement@pa.govTo report abuse, call:800-932-05824
ResourceDescriptionContact InformationHome andCommunityServicesInformationSystem LearningManagementSystem (HCSISLMS)The Home and CommunityServices Information System(HCSIS) is the Department ofHuman Services’ computersystem used to improve themanagement of HCBSprograms and MedicalAssistance waivers for peopleunder age 60.HCSIS Frequently AskedQuestionsHealthChoicesHealthChoices allows PA toprovide greater health carecoverage in a streamlinedmanner to Pennsylvanians whoare most in need.For questions regardingMedicaid expansion, send anemail to:Long Term LivingTraining Institute(LTLTI) of PALTLTI supports and retainsqualified trained staff. This isaccomplished by providing avariety of educationalopportunities.Phone: 717-541-4214HealthCare/MedicalAssistance (MA)Website that providesinformation on how to apply,what to do if an individual is noteligible, and types of careavailable.For additional information,contact the Consumer ServiceCenter for Health CareCoverage: 866-550-4355Medicaid StatePlanThe plan is not available onlineand the files are too large toemail. Text searchable PDFfiles are available on a CDRom.OMAP - Bureau of Policy,Analysis, and PlanningHCSIS Help DeskPhone: 866-444-1264Fax: 717-540-0960Email: : 717-541-4217PO Box 2675Harrisburg, PA 17120Attn: Regulations CoordinatorOLTL Bureau ofParticipantOperationsWaiver program specialists inthe Bureau will addressquestions pertaining toparticipants and their serviceplansPhone: 717-787-80915
ResourceDescriptionContact InformationOLTL Bureau ofQuality &Provider Mgmt.Hotline open to providers withquestions related to Long-Termcare service provision andOLTL waivers, enrollment,billing, etc.Phone: 800-932-0939ProviderOperations(Mon – Thu, 9:00 am - Noonand1:00 pm – 4:00 pm)Option 1: EnrollmentOption 2: ParticipantOperationsor remain on line for billingFax: 717-772-0965Email: RAProviderOperation@pa.govOLTL Bureau ofQuality &Provider Mgmt.ProviderThe BQPM ProviderAssessment & CertificationResource Account inbox canbe sent emails from providerswho have questions or issuesrelated to OLTL providerenrollment. Please note thatthis mailbox cannot be used tosubmit provider enrollmentapplications.Email: rahcbsenprov@state.pa.usOLTL ParticipantHelplineEnrolled waiver participantscan call with any concernsregarding their services.Phone: 800-757-5042PA Adult DayServicesAssociation(PADSA)PADSA is an organization ofproviders and individualsinterested in the promotion ofquality Adult Day Services inPennsylvania.Phone: 267-644-5635PennsylvaniaCode55 Pa. Code, Chapters 52 and1101Assessment andCertificationPADSA Contact FormPennsylvania Code FrequentlyAsked Questions6
ResourceDescriptionContact InformationPA Centers forIndependentLivingAssists in removing barriersand expanding independentliving options available topeople with disabilities and theelderly.Contact List of CILs by regionPA IndependentProvides enrollment servicesEnrollment Broker for applicants with physicaldisabilities who are 18-59years of age applying forAttendant Care, COMMCARE,Independence, OBRA, and the0192 (AIDS) Waivers and theAct 150 Attendant CareProgram.Helpline:877-550-4227TTY: 877-824-9346Fax: (717) 540-6201Central office in Harrisburg:6385 Flank Drive, Suite 400Harrisburg, PA 17112-4603Area Agencies on Aging (AAA)provide eligibility/enrollmentservices for applicants overage PA)A forum for exchange ofinformation/experience.Represents providers onlegislative and administrativematters and serves as a pointof contact with other relatedstatewide organizations.Phone: 717-364-3280Fax: 717-364-3287Email: info@paproviders.orgRCPA Contact Form7
ResourceDescriptionContact InformationPennsylvaniaHomecareAssociation(PHA)The Pennsylvania HomecareAssociation is a state tradeassociation representing morethan 700 organizations thatprovide care and support toindividuals in their own homes.PHA helps its members tackleevery day challenges. With amember-centered focus, theassociation champions effortsthat range from advocating onbehalf of patients andconsumers, interpreting anddeveloping regulations andlegislation to exploring needsand business strategies.Phone: 800-382-1211 or 717975-9448PROMISe ResourcesDHS has a number ofPROMISe handbooks andbilling guides for all providertypes. In addition, OLTLmaintains a PROMISe HelpDesk for providers.PROMISe ProviderHandbooks and Billing GuidesProviderAssistanceCenter (PAC)Provides information on directdeposit (electronic fundstransfer) /HPPhone: 800-248-2152WaiverDescriptionsList and description of waiversFor additional information,contact the Long-Term LivingHelpline:Fax: 717-975-9456PHA Contact Form800-753-88278
Support Service WaiversAn overview of eligibility and services that may be included is available for each waiveron the DHS website. There is also a link to view the current approved waiver.1239
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Bulletins and DirectivesOLTL and the Office of Medical Assistance Programs (OMAP) issue bulletins anddirectives that apply to Service Coordinators of HCBS. These documents containoperating procedures, clarifications, and explanations of existing regulations.LISTSERV1211
Publication Search12312
Bulletin SearchThe Bulletin Search can be used the search for information you may need, such as theAccessibility Adaptations Bulletin and the Billing Instructions Bulletin.13
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Service Plan Bulletin15
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Participant Information Packet12317
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HCSIS Help Desk . Phone: 866-444-1264 : Fax: 717-540-0960 . Email: c-hhcsishd@state.pa.us HealthChoices. HealthChoices allows PA to provide greater health care coverage in a streamlined manner to Pennsylvanians who are most in
