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Gartner Reprint2/11/18, 10(21 AM(https://www.gartner.com/home)LICENSED FOR DISTRIBUTIONMagic Quadrant forContent CollaborationPlatformsPublished: 25 July 2017 ID: G00314654Analyst(s): Monica Basso, Karen A. Hobert, MichaelWoodbridgeSummaryContent collaboration platforms are the evolution ofthe EFSS destination products and address digitalworkplace enablement strategies. Application leaderscan choose among a range of options to transformindividual productivity, team collaboration andbusiness workflow automation.Strategic Planning AssumptionBy 2020, 80% of large and midsize organizations inmature regions will have deployed one or more contentcollaboration platform (CCP) products to implement acontent productivity and collaboration strategy.Market Definition/DescriptionGartner defines the CCP market as a range of contentcentric platforms enabling secure file productivity andcontent collaboration for individuals and teams as wellas supporting the creation of a modern digitalworkplace. Core functionalities include mobile accessto content repositories; file synchronization acrossdevices and cloud repositories; file sharing with peopleand applications inside or outside the id 1-47K93B4&ct 170725&st sbPage 1 of 60
Gartner Reprint2/11/18, 10(21 AMand file search and retrieval across multiple filerepositories. In addition, these platforms support, atdifferent levels, collaborative document creation andteamwork, lightweight content management, andworkflows, natively or through integration with thirdparty tools. Deployments can be in public cloud, hybridcloud, private cloud or on-premises architectures. CCPofferings present different levels of support for:Mobility, with native apps for mobile devices,notebooks and desktops, as well as web browsersupport; and integration with third-party mobile appsfor productivity or management.Simplicity and usability with modern UIs andoptimized interactions, such as file drag and dropand file open-in mobile applications.File manipulation, including easy file access,synchronization and sharing.User productivity, such as file creation, editing,annotations, tagging and note taking — natively orthrough integration with third-party suites, such asMicrosoft Office 365 apps or Google Docs.Collaboration, such as team workspace and folders,cooperative editing, change tracking, and commentson files and conversations.Content management, including metadataclassification, search, retention policies, audit trail, ediscovery and analytics.Workflow, including document-based processautomation with actions on files, task notifications,metadata and users, and file handling triggered byspecific events.Analytics, including data collection on contentusage, business relevance, user preferences, workpatterns, social interactions and more.https://www.gartner.com/doc/reprints?id 1-47K93B4&ct 170725&st sbPage 2 of 60
Gartner Reprint2/11/18, 10(21 AMSecurity and data protection on connected devices,in transit and in cloud services (or servers). Itincludes password protection, remote wipe, dataencryption, data loss prevention (DLP) and disasterrecovery management (DRM).Data governance, including file access control,retention, centralized oversight and data residency.Administration and management, includingintegration with standard enterprise identity, accessmanagement and authentication protocols,performance reporting, and centralized managementtools for the operational management of theplatform.Integration with corporate on-premises datainfrastructure, enterprise servers and cloud services;also, support for content managementinteroperability services (CMIS), APIs and designtools.Storage, with some using a central data repository,cloud-based or on-premises, and others integratingwith existing third-party repositories. Cloud storagemay include unlimited storage space per user.Gartner defined this market as enterprise filesynchronization and sharing (EFSS) in 2013. We haverenamed it CCP in 2017 to align the market name withthe evolution that file syncing and sharing offeringswent through over the past years. This evolution sawofferings expand well beyond initial filesynchronization and sharing functions to delivercontent-driven collaboration among individuals andteams, lightweight content management, and filecentric workflows. This transformation has beendescribed in the document "The EFSS Market's FutureWill Present an Opportunity for IT Planners" — and inthe 2016 "Magic Quadrant for Enterprise FileSynchronization and Sharing," where this markethttps://www.gartner.com/doc/reprints?id 1-47K93B4&ct 170725&st sbPage 3 of 60
Gartner Reprint2/11/18, 10(21 AMchange was anticipated. This renaming alsorecognizes the changing nature of work and usecases.CCPs originate from the EFSS "destination" offeringsthat were covered in the 2016 Magic Quadrant. Assuch, they are expected to be stand-alone productswith file sync and share as the core capabilityenhanced by collaboration and content managementfunctions. Organizations normally consider CCPofferings for use cases focused on user productivity,external collaboration, and modern and agile workenvironments; and end up purchasing a new product orservice to complement existing content solutions. ThisMagic Quadrant focuses on stand-alone CPP productsbecause they represent the most complex investmentdecisions for organizations; leveraging CCP extensionsof a deployed collaboration platform is a relativelysimpler task.Magic QuadrantFigure 1. Magic Quadrant for Content Collaboration Platformshttps://www.gartner.com/doc/reprints?id 1-47K93B4&ct 170725&st sbPage 4 of 60
Gartner Reprint2/11/18, 10(21 AMSource: Gartner (July 2017)Vendor Strengths and CautionsAccellionAccellion (http://www.accellion.com/) is a privatecompany, founded in 1999, with headquarters in PaloAlto, California, U.S., and offices in Stuttgart, Germany;London, U.K.; Singapore; and Ukraine. The companyoriginally served the managed file transfer (MFT)market. Since 2010, its offering has focused on mobilefile synchronization, sharing and progressivelyexpanded to collaboration inside and outside theorganization. Its CCP product, kiteworks, supportsback-end and bidirectional integration, centralizedsecurity, and management aimed at complianceacross the file-sharing ecosystem. The user interfacesupports a consistent experience across mobile,browser, email and desktop clients. A technicalpartnership with Microsoft has resulted in greaterhttps://www.gartner.com/doc/reprints?id 1-47K93B4&ct 170725&st sbPage 5 of 60
Gartner Reprint2/11/18, 10(21 AMintegration of kiteworks with Outlook, SharePoint,OneDrive for Business and Office 365 interfaces,improving usability and delivering a seamless userproductivity experience. The kiteworks architectureemploys a multitier model that separates the web,application and data layers. The product can bedeployed on-premises, as a private cloud (either onpremises or hosted via Azure or Amazon Web Services[AWS], including the Federal Risk and AuthorizationManagement Program [FedRAMP] cloud instance), asa hybrid cloud or as a public cloud. The hybrid modelcan combine the on-premises component with publicand private cloud services. This architecture isconducive to bidirectional integration with enterpriseapplications and workflows.Accellion serves midsize to large regulated or securityconscious organizations, particularly in thegovernment, healthcare, technology and professionalservices sectors. Accellion is stronger in NorthAmerica but has a growing presence in EMEA as well,expanding its salesforce with regionalized leadershipteams and deeper business partnerships in keyindustries. It focuses on regulated industries,specifically healthcare, government and financialservices.Accellion is a good fit for organizations that prioritizesecure and centrally managed access to a variety ofcorporate data repositories; and that requirecustomized apps (mobile, web or desktop) to supportdocument-centric business workflows, while ensuringdata protection and compliance, particularly inregulated markets. Its MFT roots make Accellion aninteresting player for use cases where large, complexfiles (1 terabyte and larger) need to be exchanged,such as for engineering groups, graphics shops andvideo/audio production houses dealing with largemedia files (for example, videos, source code andcomputer-aided design [CAD] files).https://www.gartner.com/doc/reprints?id 1-47K93B4&ct 170725&st sbPage 6 of 60
Gartner Reprint2/11/18, 10(21 AMSTRENGTHSAccellion is a trusted provider for regulatedorganizations, thanks to its support for dataprotection and compliance. It offers extensive dataprotection features, including e-discovery and policybased content retention. Regulation complianceincludes Federal Information Processing Standard(FIPS) Publication 140-2, FedRAMP Authorization,the Health Insurance Portability and AccountabilityAct (HIPAA), the U.S. Federal Information SecurityManagement Act (FISMA) and the Sarbanes-OxleyAct.Accellion competes with larger players due to itsability to meet specific requirements of integrationwith existing corporate systems through multipleconnectors and platform APIs for customizations.The flexibility in deployment approaches is beneficialwhen supporting application file management, B2Band infrastructure modernization use cases.The revamped UI covers any user modality whileproviding more seamless experiences acrossproductivity and mobile apps.The kiteworks content platform has enterprise-gradeRESTful APIs and software development kits (SDKs)for developers to build secure apps and customintegrations. A mobile container managed by ITadministrators allows content to be kept securely ona mobile device, while restricting editing, forwardingand other users' actions.CAUTIONSAccellion is a small, private company, with limitedpresence among large enterprises. Current EMEAexpansion and growth into larger customers, while agood sign, may stress its ability to provide support inhttps://www.gartner.com/doc/reprints?id 1-47K93B4&ct 170725&st sbPage 7 of 60
Gartner Reprint2/11/18, 10(21 AMthe new regions and customer types. It is competingagainst larger and more mature players in aconsolidating market.Accellion hasn't innovated as quickly as itscompetitors on critical features such as userexperiences and metadata management, taggingand analytics. Catch-up with competitors will behard, as the market has expanded into teaming andother collaboration modalities.Accellion's product pricing can be confusing, andsome of its reference customers perceive kiteworksas expensive and as offering less value thancompeting products.Accellion does not offer prebuilt connectors for IBMproducts, such as Connections, Connections Docs,Domino and FileNet; nor does it support WebDistributed Authoring and Versioning (WebDAV) orOpenID. However, Accellion's Enterprise Connectprogram provides connectors for other contentrepositories.Axway (Syncplicity)Syncplicity (https://www.syncplicity.com/) , founded in2008, has headquarters in Santa Clara, California, U.S.,and offices in the U.S., Europe and India. It wasacquired by Axway on 22 February 2017. Axway is apublic company headquartered in Phoenix, Arizona,U.S., with a worldwide presence in the U.S., Brazil,Europe, China and other Asia/Pacific countries.Syncplicity benefits from this acquisition in terms ofproduct portfolio, global sales, financial stability,developer community and potential growth in Axway'sinstalled base. Leveraging Axway's Amplify platformthat includes MFT, mobile application development(Appcelerator), API management and analytics, Axwayhttps://www.gartner.com/doc/reprints?id 1-47K93B4&ct 170725&st sbPage 8 of 60
Gartner Reprint2/11/18, 10(21 AM(Syncplicity) can pursue more digital transformation, ITmodernization, data governance and digital workplaceopportunities.The vendor's CCP product for user productivity andcollaboration prioritizes on data infrastructuremodernization, security and data governance. It canreplace legacy storage, file shares and network drives.Other capabilities include data governance with finegrained group security and IT administrative policies. Areal-time document backup mechanism is enabled bya multifolder synchronization feature. Rich platformAPIs enable customers to develop customfunctionality. The CCP can be deployed in public,hybrid or private clouds, or on-premises. With theAmplify platform, Axway Syncplicity can offer anextensive hybrid cloud content platform.Axway (Syncplicity) sells its products directly throughits sales organizations. In addition, sales are through arange of channel partners, including AT&T, CDW,Ingram Micro and Dell EMC. Main customers are largeorganizations with distributed locations in sectorssuch as manufacturing, financial, healthcare andautomotive; and MSEs.Axway Syncplicity is a good fit for large enterprisesthat want to enable productivity and teamcollaboration without forcing the adoption of a publiccloud model. They prefer to modernize the existingdata infrastructure through hybrid architecture thatintegrates with and manages corporate systems andnew cloud services. It is a suitable choice for replacingor optimizing traditional storage with cloud options,and legacy FTP and backup services with modernsynchronization and sharing mechanisms — all whilemeeting security and compliance reprints?id 1-47K93B4&ct 170725&st sbPage 9 of 60
Gartner Reprint2/11/18, 10(21 AMAxway Syncplicity provides connectors to integratewith on-premises, network-attached storage arrays,object storage APIs, and content repositories suchas Microsoft SharePoint and OpenTextDocumentum. DataHub enables it to migrate, copyand sync content from existing enterpriserepositories to Axway Syncplicity one; SyncDriveenables users to access files through their devicesregardless of the folder or file sizes.A policy-driven storage model allows customers tostore data in different locations. This hybridarchitecture can be built mixing Syncplicity publiccloud storage in the U.S. and EU (based on AWSSimple Storage Service), private cloud storage andon-premises storage. Group-based policiesdetermine to which regional storage users areassigned.Axway Syncplicity offers rich policy managementand governance for IT administration to controlaccess, protect data and secure file sharing at userand group levels. An administration consolesupports tracking and auditability of users, devices,content and reporting. References indicate thatAxway Syncplicity is very responsive to customers'requests through a high-quality customer successprogram.Axway Syncplicity offers extensive security features,including native DRM with policies, customer keymanagement and geofencing; and compliancecertifications, such as FedRAMP, FERPA, FISMA,HIPAA and ITAR. Policy-driven hybrid storage optionsaddress complex data residency, sovereignty andgeolocation eprints?id 1-47K93B4&ct 170725&st sbPage 10 of 60
Gartner Reprint2/11/18, 10(21 AMAxway Syncplicity's collaboration capabilities arelimited and mostly available through Office 365integration for collaborative editing. It lacks teamcollaboration and project management support,such as likes, tasks and comments on files andfolders, and download of multiple files in one step.Reference customers reported extendedcollaboration with external parties as cumbersome.Axway Syncplicity offers limited support forintegration with enterprise content repositories andbusiness applications. Advanced contentmanagement capabilities such as user-definedmetadata are missing. Future improvements areexpected by leveraging Axway's Amplify platform.Some reference customers reported limited visibilityabout product roadmaps and timelines, and delaysin feature delivery and bug fixing. This has limitedtheir ability to plan and prepare for change.Axway Syncplicity has some limitations in DLP,reporting and e-discovery ackberry.com/enterprise/blackberryworkspaces) is a public company, founded in 1984, withheadquarters in Waterloo, Ontario, Canada. Itsbackground is in enterprise mobility, secure mobileproductivity and collaboration. BlackBerryprogressively integrated WatchDox's technology in theBlackBerry Workspaces offering, which focuses onenhanced security and content collaboration.While available as a stand-alone product, customersmore often purchase it through a service bundle or onpremises deployment within the BlackBerry EnterpriseMobility Suite, Content Edition. Workspaces integrateswith BlackBerry Unified Endpoint Manager andBlackBerry Dynamics, enabling secure content sharinghttps://www.gartner.com/doc/reprints?id 1-47K93B4&ct 170725&st sbPage 11 of 60
Gartner Reprint2/11/18, 10(21 AMbetween BlackBerry apps (e.g., Work), BlackBerryindependent software vendor (ISV) partner apps andmultiple custom enterprise apps.These applications and services expand the range ofaddressable collaboration scenarios. BlackBerryWorkspaces can be deployed on-premises, in a publiccloud or in a private cloud, with multiple hybrid optionsthrough a virtual appliance, and integrated withcorporate applications through APIs. Enhancedcapabilities include digital rights management, secureviewers, document editing, file-level comments andannotations. BlackBerry Workspaces supports crossplatform collaboration and can be deployed on theBlackBerry Dynamics platform environment.BlackBerry sells to customers worldwide through itsown sales team and channel partners, includingservice providers, carriers and ISVs. BlackBerryWorkspaces is adopted in regulated sectors, such asfinancial services, government and healthcare, thatdeal with privacy and disclosure regulations; and insectors where collaboration needs are combined withcritical intellectual property rights (IPR) protectionconstraints, such as manufacturing, media andentertainment, and supply chain.BlackBerry is a good fit for midsize and largeorganizations in regulated or IPR-sensitive sectorsaiming to enable mobile worker productivity andsecure document collaboration for internal andextended teams needing to work with sensitiveinformation in a protected and managed virtualworkspace. BlackBerry is suitable for high-security usecases involving externalization and mobility.STRENGTHSBlackBerry provides a rich user productivity andteam collaboration environment across any clientplatform (beyond mobile), including document view,https://www.gartner.com/doc/reprints?id 1-47K93B4&ct 170725&st sbPage 12 of 60
Gartner Reprint2/11/18, 10(21 AMediting, annotation, search and user-activityreporting. Alerts and information notifications thatappear on mobile apps or as pop-ups on desktopclients help with collaborative work.BlackBerry WorkSpaces provides digital rightsmanagement (DRM), including policy restrictions onuser actions, across any device. Other securitycapabilities include regulatory compliance reporting,geofencing and encryption key management.Compliance support includes FISMA, FedRAMP,HIPAA and International Traffic in Arms Regulations(ITAR). Policy-driven storage location and regionalisolation of data centers enable data geolocationand meet data residency requirements.A rich set of APIs and SDKs enables organizationsand developers to integrate BlackBerry services intocustom applications and workflows, and build newapplications. Third-party apps can upload files,folder structures and permissions into a repository.When deploying Workspaces together withBlackBerry Enterprise Mobility Suite, Content Edition,customers can implement unified management forusers, devices and applications. Consistent accessroles across multiple enterprise repositories can beimplemented through a permission layer on top ofconnected content repositories' permissions.CAUTIONSReferences indicate that support has been less thansatisfactory after the acquisition, with limited firstlevel support and es
CCPs originate from the EFSS "destination" offerings that were covered in the 2016 Magic Quadrant. As such, they are expected to be stand-alone products with file sync and share as the core capability enhanced by collaboration and content management functions. Organizations normally consider CCP offerings for use cases focused on user .
