WIXLIB

OverviewIntegrated IT Management Solutions

freedomThe Numara FootPrints family of IT Management products and solutions streamline, automate andimprove IT operations. They have been designed to leverage your legacy IT management solutions andenable IT to optimize the management of PC’s, mobile devices, software and IT infrastructure by simplifyingand automating the entire ownership experience. Our solutions uniquely integrate the processes thatmanage IT, not just the data generated by those processes.WelcomeThank you for your interest in Numara Software and our FootPrints family of products and solutions. Webelieve that we are transforming the way organizations manage their IT by empowering our customers withchoice, freedom, flexibility and control, at a price that’s right.Our heritage of IT service management means that we build IT process integration into everything we do.With more than 15 years experience focused solely on IT management software solutions, more than50,000 customer sites and nearly 20 million IT assets under our technologies management, we have asolid track record of success and customer satisfaction.Our portfolio of award-winning IT Service Management, Desktop Management, Lifecycle Management,Security and Compliance solutions is continuously growing. Our company philosophy is to invest heavily inthe development of our products and solutions. We believe we are uniquely qualified to merge the worldsof IT asset management and IT service management, from a data and a process perspective. Our missionis to create cost-reducing products and solutions that will transform how you deliver service now and inthe future.IT Freedom that will revolutionize your eedomfreedomfreedomfreedomtototototototosimply managesimply controlsimply changesimply executesimply optimize and automatesimply securesimply chooseWe do recognize, however, it is not just about our products. We pride ourselves on our personal values, thestature of our company and staff, our support and industry-leading customer renewals rate. We are proudof the fact that our customers find our products easy to use, to customize and to deploy. We also enjoyreceiving direct feedback from our customers, who regularly contribute to our product enhancement processand the development cycle. Our low services revenue bears testimony to the fact that we develop productsand solutions that don’t incur a high cost of ownership and recognize positive ROI. We want you to have thefreedom to simply be. ITWe look forward to introducing you to the Numara Software family of products and solutions.Andrew WhiteVP, Global Marketing

OverviewTransform your IT services with Numara FootPrintsfamily of products and solutionsLet’s face it, there are numerous operational challenges IT departmentsface today. We believe they fall into two areas: maintaining the “todaybusiness” while planning and executing the changes for the “tomorrowbusiness”. The challenge for IT is the sheer workload associated with thefirst part.Connecting the IT ProcessesOther vendors offer a range of solutions, all providing IT managementcapabilities with varying levels of integration. However, very few of themdeliver on the real-life needs of IT management as they are not designedto work together from a process perspective.The Typical Vendor ApproachWhy is this a challenge?The confusion starts when evaluating vendor solutions. Many vendors offerdisparate solutions that, on the surface, appear to be integrated but ondeeper analysis are not. IT departments face the challenge of working withlimited budgets for software tools, and fewer staff to manage project. As aresult, this raises concerns regarding user learning curves and the speed ofdeployment. If this isn’t enough, there is also the frustration of being tiedin to vendor services and the subsequent invoices. Clearly, IT organizationshave a monumental challenge ahead of them today. As a result, many ITorganizations have been forced to rethink their IT operations strategy toprepare for the future demands of the business.The solutionSingle pane of glass technologyDisparate technology, little inter-connectivity and multi-layered processes.There may be data feeds connecting these technologies but there is verylittle process integration. This limits the IT department’s ability to provide atruly joined-up experience and reduce costs and time spent.Numara’s IT operations management family of products and solutions isdesigned to deliver true process integration. It offers a joined-up processthat is intuitive, easy to use and delivers a very positive experience for ITstaff and, ultimately, your customers. Process AnalysisThe Numara Software ‘Freedom’ Approach Physical, virtual or cloud executionIntegrated technology, greater inter-connectivity and control of business processes.For one moment, imagine a single IT operations management family ofsolutions, using a common vendor, process and architecture. Imaginelogging an incident, having detailed visibility of your asset, having the abilityto remotely mange and fix your asset all from within one screen, oneintegrated process, in one minute.We believe that software should adapt to theway you do business.not the other way aroundLearn more about Numara Software products and solutions. Visit us at www.numarasoftware.com

Numara FootPrints solutions familyThe freedom to simply chooseNumara FootPrints is available as an individualproduct, such as Patch Manager, as a completesolution, such as Lifecycle managementofferings or as the entire Footprints family.Built from the ground up as a modular yetintegrated system, this family of technologiesprovides solutions to a diverse set of clientlifecycle and service management needs.Using common processes and resources,single-agent technology and commonworkflow; our solutions provide a “singlepane of glass” view of your world. Numara’sfamily of solutions and products providespowerful IT and asset management, lifecyclemanagement, security and compliance withprocess integration that goes way beyondanything you may have experienced before.All of the Numara individual productscontained within our solutions leverage ourcore services. This means that data andprocess can now be integrated with solutiongroups and, in many cases, with third-partysoftware applications.Numara FootPrints SolutionsNumara FootPrints Service Management solutionIT service management is faced with aligning its operations with the business, and becoming morestrategic and business focused. This requires the service management team to understand how theservices it offers are related to the assets that support those services. It must also reduce reactiveservice delivery to improve customer service, offer the right IT services to the organization and adhereto compliance standards.With FootPrints Service Management solution, you can achieve service excellence and focus on whatis important: ensuring your IT service management team has the information it needs to support yourbusiness. In addition, you gain full visibility into the associated user, history, problematic asset andassociated configuration items, all from one central service management console.Numara FootPrints Service Desk solutionKeeping employees productive is a top priority. As your company becomes more complex, it can bea challenge for your IT group to manage an increasing number of issues, workflows and processeswhile being asked to do more with fewer resources. The primary responsibility of a service desk is toprovide organizations with a single point of contact to manage requests, communicate with customersand maintain service quality.

OverviewNumara FootPrints Lifecycle Management solutionPC lifecycle management challenges are more than a technology issue; they are an overall businessprocess issue. Investing in your network doesn’t just mean the initial purchase of a PC; there areongoing costs that include purchasing upgrades and applications and training personnel and so on.With close to 80 percent of the total cost of PC ownership occurring after the initial purchase, ITdepartments need to gain control of this issue.With the FootPrints Lifecycle Management solution you can consolidate, simplify and control themanagement of all desktops/servers and take command of IT assets with an integrated suite ofproducts that allows you to remotely monitor software and hardware assets, deploy software andpatches, image new/repurposed devices and deal with problems all from a centralized console.Now you can view the lifecycle of your PCs including the hardware and software you own andare using, reimage a machine with Windows 7 , and deploy new applications and their associatedpatches directly from your own desk from one console.Numara FootPrints Desktop Management solutionWith the increased focus on cost reduction and “doing more with less”, organizations need acomprehensive approach that centralizes desktop administration and gives administrators the controlthey need to manage, support and secure desktops without using multiple vendors’ point solutionsto address the everyday desktop management challenges.With FootPrints Desktop Management solution you can reduce the cost and complexity of managingdesktops and servers by enabling administrators to remotely inventory assets, deploy patches andsupport end-user desktop issues remotely from one location. FootPrints Desktop Management givesadministrators the integrated control they need to reduce the total cost of desktop/server ownershipand increase the productivity of users and the IT department.Our solution helps you to manage and control end-user PC issues and ensures you are no longerwasting your IT budget and key resources on overblown enterprise platform solutions you really don’tneed.Numara FootPrints Security & Compliance Management solutionIT security entails more than just securing the network perimeter from external hackers. A reactiveapproach to network security can fall foul of internal errors or malicious activity. Organizations needa far-reaching approach to ensure that the network is always secure, always available and alwayscompliant with internal/external regulations.Reduce the risk and difficulty associated with securing the network with a comprehensive solution tohelp you centralize, automate and control your end-point protection strategies. Detect vulnerabilities,weigh security threats, set proactive measures and take action all from a centralized console tomitigate risk, demonstrate compliance and avoid unwanted expenses. If you are looking to protectyour business, reduce risk and maintain compliance; FootPrints Security and Compliance solutionprovides a centralized and proactive solution that helps you prevent security weaknesses, enforcepolicy requirements and avoid costly fines.Learn more about Numara Software products and solutions. Visit us at www.numarasoftware.com