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UP B20 – Things that you would loveto know about Altiris 7.1!Patrick TylerHugo ParraDistinguished Systems EngineerSr. Manager, Product ManagementUP B20 – Things that you would love to know about Altiris 7.1!1

Our goal is to help youdo less of this . . . . . And more of thisUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 20132

Get to the value fasterUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 20133

Agenda1The Connect Community (now and future)2Extending the Value of the SMP3Additional Value-Add Solutions4Additional ResourcesUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 20134

Additional ResourcesIntroducing Endpoint Management Sponsored UP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 20135

Did you Know you Can Find Answers to TheseQuestions in One Place?What OS Platforms aresupported in ITMS?Where can I findimplementation, migration, andoptimization guides for ITMS?Is there a document describingthe CMDB schema?What ports and protocols areused by ITMS?UP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 20136

You Can Learn to Use ITMS Through VideosUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 20137

Extending the Value of the SMPCustomInventory How it works How to see yourcustom data Examples andResourcesExtendingCapabilitiesReporting Reporting Options Creating CustomReports Adding CustomData to Reports ReportingResourcesUP B20 – Things that you would love to know about Altiris 7.1! ConsoleCustomization Right Click Actions OEM / NetworkExtensions Monitor Packs Workflow /AutomationSYMANTEC VISION 20138

Custom Inventory – How it works12 Target computers must be managed and have theInventory Plug-in installed. Create a custom data class to capture your data3 Create a task with scripting logic and schedule it to runon the target computers (include GUID from step 2)4 View custom inventory results in: Resource Manager,Edit view, and Reportshttp://www.symantec.com/docs/HOWTO63521UP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 20139

Custom Inventory – How it Works (step 2) Use the Manage Custom DataClasses to create your own DataClasses within Inventory (Foundunder Settings / All Settings) A new table will be created in theCMDB when you add a new DataClasshttp://www.symantec.com/docs/HOWTO63504UP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201310

Custom Inventory – How it Works (step 2) Add the attributes neededfor your custom DataClass Get the GUID from thenewly created Data Class– This will be used in thescript to gather theinventoryUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201311

Custom Inventory – How it Works (step 3) Build a Script Task from scratch or leverage a script found on theInventory / Discovery Symantec Connect Sponsored Group Use the GUID from your newly created Data ClassUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201312

Custom Inventory – How it Works (step 4) After Running your scripttask, view the inventorydata in ResourceManager Also, in the Edit View You can also use reports, covered in the next section UP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201313

Custom Inventory - Examples and ResourcesAreaReference Videos WhitepaperConnectSponsored GroupSample entory-video custominventory-whitepaper covery-andinventory gle-drive-custom-inventories-and-reports UP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201314

Reporting - ITA Customization & Extensibility Work withPivot Tablesand Charts Configure KeyPerformanceIndicators Add CustomClass to Cube Combine Datafrom 2 Cubes IntegrateCustomInventory DataUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201315

Reporting - IT Analytics Learning Track Core Advanced Optional Installing and Configuring IT Analytics 7.1 forAltiris ITMSWorking With Pivot Tables in IT AnalyticsSolution 7.1Working With Pivot Charts in IT AnalyticsSolution 7.1 Configure a Key Performance Indicator in ITAnalytics 7.1Reporting Options in IT Analytics 7.1Configuring Security in IT Analytics 7.1Advanced Reporting in IT Analytics 7.1Combining Data from Two Cubes in ITAnalytics 7.1Integrating Cube Data from Different ContentPacks in IT Analytics 7.1 Integrating Custom Inventory Data in IT Analytics7.1Initiating Actions from within IT Analytics 7.1Creating ITA Report SubscriptionsAdding ITA Reports to SharepointUsing IT Analytics Solution 7.1 within aHierarchyEnabling Kerberos for Authentication in ITAnalytics 7.1Authentication Methods in IT Analytics 7.1 IT Analytics Solution 7.1 - Ports and Data FlowFAQ for IT Analytics 7.1 for Altiris ITMSGuide to “Custom Data Class Inclusion” ToolTroubleshooting Browser Issues in IT Analytics 7.1UP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201316

Extending Capabilities –Monitor Solution is Extensible by DesignMONITOR PACK: Windows 2008 ServerMonitor SolutionMonitor PackMonitor PackPOLICY: System Health and TuningMonitor PackRULE: Excessive Disk ActivityMonitor PackMETRIC: % Disk UtilizationMonitor PackUP B20 – Things that you would love to know about Altiris 7.1!TASK: EmailSYMANTEC VISION 2013PowerTASK: Control17

Extending Capabilities – Monitor PacksBiztalkBlackBerry - BasicBMC EntuityCiscoWorksDNS - Additional Rules PackDomino - Basic ServicesEMCHDD - Hardisks Predictive Failure StatusHP ManagementHP Proliant Windows Agents and EventsHP-UX - BasicMeridio DM Web ServiceMS Active Directory - Addtional Rules PackMS Exchange - BasicMS Exchange - Updated Sept 2009MS SharePointMS SQL - (2005/2008) - Updated July 2009 (MS7)MS SQL - Basic (MS7)MS SQL - Update June 2009 (MS7)MS Windows - Account Management (MS7)MS Windows - Audit Policy (MS6)MS Windows - Audit Policy (MS7)MS Windows - Computer Account Management (MS6)MS Windows - Computer Account Management (SMP7.1)MS Windows - General System (MS6)MS Windows - General System (MS7)MS Windows - Memory (MS6)MS Windows - Security Group Account Management (MS6)MS Windows - System Crashes (MS6)UP B20 – Things that you would love to know about Altiris 7.1!MS Windows - System Proccesses (MS6)MS Windows - Uptime and Reboots (MS6)MS Windows - Use of User Rights (MS6)MS Windows - Use of User Rights (MS7)MS Windows - User Account Management (MS6)MS Windows Server - BaselineMS Windows Server Boot HealthMS Windows Worstation Fault Alerts Only (Agent Based)Oracle Pack for Oracle 10G on WindowsSymantec - Altiris 7 Package Server - BasicSymantec - Altiris Agent Service Status (Agentless)Symantec - Altiris Deployment Server (MS6)Symantec - Altiris Latest Task Status ReportSymantec - Altiris Monitor Solution data nor reported within'N' hours ReportSymantec - Altiris Recovery SolutionSymantec - Altiris Server 7Symantec - Altiris Server 7 - Basic - UpdateSymantec - Altiris Server Pack - Update October 2010Symantec - Altiris Site Server - Task ServicesSymantec - Altiris XP/Vista Monitor Pack Agentless - BasicSymantec - Enterprise VaultSymantec - NetbackUpSymantec - pcAnywhereSymantec - SAV for NASSymantec - SEP - BasicSymantec - SEP Agent Windows Service Status (Agentless)Symantec - SEP Client on Server (MS6)ZetaFaxSYMANTEC VISION 201318

Extending Capabilities – Console CustomizationIn the Console, click Settings Console you will find:ItemFunctionMenusMenus are used to access pages direct in the consoleRight-Click ActionsActions that can be invoked based on conditionsViewsViews are used to show content (navigation and content or just content)Portal PagesPortal pages are used to display web parts.Web PartsWeb parts can be created to show anything in the console that can bedisplayed in a frame (reports, controls, external websites, etc )Enhanced ViewsEnhanced Views are the options for the Silverlight UIUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201319

Extending Capabilities – Right-Click ActionsHow To Create a Right-Click Action:1.2.3.4.Set ResourceTypeUse anExpression todetermine whenaction isavailableSet Action –command line &URLAdd anySubstitutionParametersUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201320

Extending Capabilities – OEM / Network ExtensionsItemFunctionDCM Alternative(Dell Client Manager)Extending CMS with Hardware Management of Dell Business ClientDevices White PaperHPCM Alternative(HP Client Manager)Extending CMS with Hardware Management of HP Personal SystemsWhite PaperDell and LenovoWarranty LookupDell and Lenovo Product Information from SMPNetwork Discoveryusing OpenSourceUtilitiesNetwork Discovery Extension PackManage NetworkDevicesManage Network Devices from SMPUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201321

Extending Capabilities – Workflow Process ManagementFramework The Picture Is The Process Graphical development toolto model and implement IT,Business, and Securityprocesses Link tools and users in adefined, repeatable,controllable, and auditableprocess Create automation anddecision logic withcheckpoints and approvalsUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201322

Extending Capabilities – Automation (In 7.5)UP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201323

Extending Capabilities – Automation (templates)Control Compliance Suite Compliance Incident Remediation Vulnerability Incident Remediation RMS BaselineData Loss Prevention Data at Rest Scan Remediation FlexReponse Rule LogicCritical System Protection Event Management and RemediationTemplate Attributes Simple Templates Less than 30Components Video Documentation Component PacksSymantec Security Information Manager Event Management and RemediationEndpoint Management Patch Change Management Dell Warranty Software Harvesting Software Virtualization Delivery RequestUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201324

Additional Value-Add SolutionsCompanyProductDescription Deployexpert DX Driverexpert DEIntelligent deploymentautomation and drivermanagement Local Security Solution Application Control Solution Security Analysis Solution Front Office for Symantec Workspace Virtualization SuiteUP B20 – Things that you would love to know about Altiris 7.1!Manage local accounts,passwords, and service accounts.Manage application rights atexecution time and remediatesecurity misconfiguration.Service Catalog and RequestManagement solutionEliminate conflicts betweenapplications and base operatingsystem, such as incompatibleWindows 7 applicationsSYMANTEC VISION 201325

Front Office for SymantecA Pre-built Service Catalog platform that integrates with EPM IT Management Suite– Real time link to assets from Biomnirequest forms Workflow Solution– Initiate Workflows from Biomnirequests and provide status updatesback to users– Pre-packaged end to end processes Request forms Approval routing Workflows Service Desk 7– Launch SD7 Web Portal from ServiceCatalog and automate ticket creationfrom requests raisedUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201326

Do you own CMS or ITMS?Take advantage of Symantec Workspace Virtualization!What is it?Why use it? Application is encapsulated orisolated from operating system Virtualized apps are not “installed”in traditional sense Virtualization layer replaces part ofthe runtime environment Simplified application delivery andpackaging Run incompatible applications atsame time Reduced application conflicts Reduced application dependencyissuesUP B20 – Things that you would love to know about Altiris 7.1!SYMANTEC VISION 201327