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Vendor Landscape: Content and EmailArchivingArchiving is not just for email anymore.Vendor Landscape: Content andInfo-Tech Research Group, Inc. is a global leader in providing IT research and advice.Info-Tech’s products and services combine actionable insight and relevant advice withready-to-use tools and templates that cover the full spectrum of IT concerns. 1997-2015 Info-Tech Research Group Inc.Email ArchivingInfo-Tech Research Group1

IntroductionUsing archiving products to meet compliance needs and reducing the impactof content growth on primary storage are concerns for all organizations.This Research Is Designed For: IT professionals involved in evaluating, selecting, anddeploying archiving solutions. IT professionals responsible for email platformefficiency and supporting end-user email restorationrequests. Compliance managers responsible for eDiscovery ofThis Research Will Help You: Determine if you need a third-party archivingproduct. Build an archive program. Evaluate email archiving vendors and productsfor your enterprise needs.emails and placing legal holds on email. Determine which products are most appropriatefor particular use cases and scenarios, andimplement the selected platform.Vendor Landscape: Content and Email ArchivingInfo-Tech Research Group2

Executive SummaryInfo-Tech evaluated 11 competitors in the archiving market,including the following notable performers:Champions: OpenText provides a robust archive platform plusa wider set of traditional ECM features. Commvault has one of most balanced products with tools for botheDiscovery and storage management. Global Relay: The holistic communication governance and archivefeatures that Global Relay provides are key for any industry. GWAVA provides complete archiving and has an email securityInfo-Tech Insight1. This is no longer about just email.The market is changing to meet the greaterarchive needs that larger organizationsrequire today. Most products can archivefrom social or file shares in addition to emailand IM.2. Cost is a real differentiator.This is a Vendor Landscape where there is atight connection between the number offeatures and the cost of the product.gateway product. Smarsh provides a flexible solution with highly granular controlsValue: GWAVA: The most complete product at its price point.3. The identification of archives asindicators of social networks.Vendors are realizing the very real potentialof email as a value add for knowledgemanagement and collaboration.Trend Setter Award: Smarsh: The introduction of the development platform and itssimple yet powerful UI put Smarsh ahead of the landscape indesign.Vendor Landscape: Content and Email ArchivingInfo-Tech Research Group3

Market OverviewHow it got hereWhere it’s going The archive market has recently refocused toinformation governance (access control) and informationmanagement (cost control) due to Gmail and Office 365providing table stakes level archiving. The high adoption of cloud email (including managedservice providers) has reduced the traditional storagemanagement use case for email only archiving. The content explosion brought about by web 2.0 toolsand expanded regulatory oversight has put pressure onorganizations to control and audit corporate-ownedinformation sources. The increased need for sophisticated compliance toolssuch as search and sampling requires high qualityindexed storage. As cloud productivity becomes the norm, look forarchiving vendors to expand to include information rightsmanagement as a key tool. The “disk is cheap” mentality will require an integratedset of storage and information management tools tocontrol content growth. This will be a key differentiatorfor archive products moving forward. As archiving moves from an Exchange control productto part of a content management strategy, it willcontinue to expand the features that are offered. Content analytics that are used to group documents andemails based on specific terms will become mainstreamknowledge management tools.As the market evolves, capabilities that were once cutting edge become default and new functionalitybecomes differentiating. Exchange archiving has become a Table Stakes capability and should no longer beused to differentiate solutions. Instead focus on hierarchical storage management and full text-based searchto get the best fit for your requirements.Vendor Landscape: Content and Email ArchivingInfo-Tech Research Group4

These vendors were included due to consideration of theirmarket share, mind share, and platform coverageVendors included in this report provide a comprehensive, innovative, and functional solution for managing informationthrough retention rules and eDiscovery.Included in this Vendor Landscape:Barracuda: Long-time provider of email services is expanding beyond messaging to include multiple content types.Commvault: The Simpana products are widely used as part of the archive and storage platform.Jatheon: Solid vendor focused on real-time information management rights management.Global Relay: Serves as the Message Archiving Vendor in FINRA’s compliance resource provider program.GWAVA: Provides an email-focused management platform that includes email archiving as well as security.OpenText: Global leader in enterprise information management, provides a single platform for all information sources.MessageSolution: On-premise or cloud-based vendor that provides archive and basic eDiscovery.Mimecast: Cloud SaaS company that provides archiving capabilities for a variety of communication types.Sonian: Cloud SaaS provider with a wide set of content types that can be archived.Symantec: A major player in back-up, security, and discovery markets.Smarsh: Provides compliance and governance across email, social, and web for highly regulated enterprises.Vendor Landscape: Content and Email ArchivingInfo-Tech Research Group5

Content and email archive criteria & weighting factorsCriteria Weighting:Product Evaluation The solution provides basic and The end-user and administrative interfaces areintuitive and offer streamlined workflow.40%10%Implementing and operating the solution isaffordable given the iple deployment options and extensiveintegration capabilities are available.60%Vendor Evaluation CriteriaViabilityStrategyReachChannelVendor is profitable, knowledgeable, and will bearound for the long term.Vendor is committed to the space and has afuture product and portfolio roadmap.40%VendorViability20%Vendor offers global coverage and is able to selland provide post-sales support.Vendor channel strategy is appropriate and thechannels themselves are strong.40%ChannelStrategy15%25%ReachVendor Landscape: Content and Email ArchivingInfo-Tech Research Group6

The Info-Tech Content and Email Archive Vendor LandscapeThe Zones of the LandscapeThe Info-Tech Archiving Vendor Landscape:Champions receive high scores for most evaluationcriteria and offer excellent value. They have a strongmarket presence and are usually the trend settersfor the industry.Market Pillars are established players with verystrong vendor credentials, but with more averageproduct scores.Innovators have demonstrated innovative productstrengths that act as their competitive advantage inappealing to niche segments of the market.Emerging Players are comparatively newervendors who are starting to gain a foothold in themarketplace. They balance product and vendorattributes, though score lower relative to SymantecFor an explanation of how the Info-Tech Vendor Landscape is created, see Information Presentation – Vendor Landscape in the Appendix.Vendor Landscape: Content and Email ArchivingInfo-Tech Research Group7

Focus on these vendors if you require an on-premise system;balance individual strengths to find your best mvaultJatheonGlobal RelayGWAVAOpenText*MessageSolution*Legend Exemplary Good Adequate Inadequate Poor*The vendor declined to provide pricing and publicly available pricing could not be foundFor an explanation of how the Info-Tech Harvey Balls are calculated, see Information Presentation – Criteria Scores (Harvey Balls) in the Appendix.Vendor Landscape: Content and Email ArchivingInfo-Tech Research Group8

Focus on these vendors if you are looking to ChannelMimecastSonianSymantec*SmarshLegend Exemplary Good Adequate Inadequate Poor*The vendor declined to provide pricing and publicly available pricing could not be foundFor an explanation of how the Info-Tech Harvey Balls are calculated, see Information Presentation – Criteria Scores (Harvey Balls) in the Appendix.Vendor Landscape: Content and Email ArchivingInfo-Tech Research Group9

The Info-Tech Content and Email Archiving Value IndexWhat is a Value Score?On a relative basis, GWAVA maintainedthe highest Info-Tech Value ScoreTM ofthe vendor group. Vendors were indexedagainst GWAVA’s performance toprovide a complete, relative view of theirproduct offerings.ChampionThe Value Score indexes each vendor’sproduct offering and business strengthrelative to their price point. It doesnot indicate vendor ranking.Vendors that score high offer more bang-forthe-buck (e.g. features, usability, stability,etc.) than the average vendor, while theinverse is true for those that score lower.Price-conscious enterprises may wish to givethe Value Score more consideration thanthose who are more focused on specificvendor/product attributes.100Average Score: 38745955544021110*The vendor declined to provide pricing andpublicly available pricing could not be foundFor an explanation of how Price is determined, see Information Presentation – Price Evaluation in the Appendix.For an explanation of how the Info-Tech Value Index is calculated, see Information Presentation – Value Index in the Appendix.Vendor Landscape: Content and Email ArchivingInfo-Tech Research Group10

Table Stakes represent the minimum standard; without these,a product doesn’t even get reviewedThe Table StakesFeatureWhat it is:ExchangearchivingJournaling and the option to delete email fromthe database for Exchange on-premise.Full emailsearchThe ability to search email content, based onusing full text search as well as MIME fields.Additionalcontent typesAll products in this landscape have current ornear-term products for at least social content.What Does This Mean?The products assessed in this VendorLandscapeTM meet, at the very least, therequirements outlined as Table Stakes.Many of the vendors go above and beyond theoutlined Table Stakes, some even do so inmultiple categories. This section aims tohighlight the products’ capabilities in excessof the criteria listed here.If Table Stakes are all you need from your content and email archive solution, focus on the email archiveuse-case scenario.Vendor Landscape: Content and Email ArchivingInfo-Tech Research Group11