Transcription
Supply ChainManagementand LogisticsSupply Chain Managementand LogisticsSHORT COURSES ADVISORY SERVICESShifting knowledge to insightenterprises.up.ac.za
P R E T O R I AO FU N I V E R S I T YE N T E R P R I S E SShifting knowledge to insightThe rapid and vast changes we are beginningto experience in both our personal andprofessional lives call for a drastic shift in ourthinking patterns and the way in which everyindustry will need to conduct business in thenear future. Not only will business modelsin each and every trade need to transformin order to meet the growing needsand demands of consumers, but – moreimportantly – we will need to make a shift inthe way we see and experience the world.We currently live in a world governed byunprecedented technological advances – artificialintelligence, 3D printing and self-driving cars to mobilesupercomputers, robotics and nanotechnology – thatare all evidence of the significant change that is startingto happen around us right now.We are on the brink of the Fourth Industrial Revolutionthat will no doubt change the way humankind lives,works and relates to one another. We are experiencingchange at a speed unlike anything the world hasexperienced before, that compels us to live and createrealities that were previously unthinkable.As a means of contributing to the overall growth ofthe global market and anticipating future shifts in theway we have to do business, Enterprises University ofPretoria (Enterprises UP) provides specialised trainingprogrammes and short courses for skills developmentas well as research and advisory services for criticalbusiness insights to both our clients and individuals inSouth Africa and beyond.What better way to remain on top of global changesin every walk of life and industry than through apartnership with a leading training and researchprovider that is backed by a solutions-driven approachand experts from the University of Pretoria.We not only ensure that you increase productivity andenhance service excellence in your line of business, butalso that you continuously engage in groundbreakingknowledge transfer in an ever-changing world byalways shifting knowledge to insight.TRAINING SOLUTIONSWe are committed to lifelong learning and offer a uniqueselection of more than 500 short courses across 20 fieldsof industry. We also provide a choice of different trainingoptions that suit your needs and range from scheduledshort courses and online and/or blended courses toContinued Professional Development (CPD) coursesand customised corporate training to meet the growingdemands of the changing global business and professionalenvironments.Choose from a variety of career-focused trainingoptions customised to your needs.The best selection of training solutions customised toyour own identified skills development needs.Maximise career-growth opportunitieswithin all industries and places of work.Enrol in specialised training programmes andshort courses for industry-aligned learning experiences. Access training around the clock andcomplete it at your own pace.Online and blended (hybrid) courses provide access totraining opportunities anywhere and at any time.Keep up with the latest developmentsin your field of expertise.Complete CPD courses* to maintain your professional statusand keep your expert knowledge up to date.(*Registered with various local and international professional industry bodies.)Take your knowledge to the next level withan entry point to formal qualifications.With select credit-bearing* courses, you can startbuilding your portfolio towards degree outcomes.(*Credits are afforded in specified circumstances only and exclusively to formal degree programmes presented by UP.See the index for more details on credit-bearing courses and applicable programmes.)Earn a certificate by a world-class,top-ranked* university.Receive a certificate** of either successful completionor attendance issued by the University of Pretoria.(*QS World University Rankings. **Relevant assessment criteria apply to the specific certificate earned.)2 Enterprises University of Pretoria (Pty) Ltd
O V E R V I E WWe provide a service offering that spans 50 plus areas offunctional expertise and capability. Within each of theseareas the total service offering is well balanced betweenapplied research, advisory services and specialisedbusiness units. Most of our projects are highly customisedand the solutions contained within each project draws on thelatest best practice as informed by science and evidence.Why partner with us?A single point of entryfor all training, researchand advisory services.Access to all knowledgeoutputs from theUniversity of Pretoria.Personalised services toachieve unique businessand professionaldevelopment goals.Innovative solutionsfor targeted training andcritical business insight.An extensiveinternational footprintspanning six continents.Draw from leadingindustry experts andSouth Africa’s finestthought leaders.Make business decisions informedby scientific evidence.Science and scientific methods are embeddedwithin our total solution offering.Implement solutions that are shaped by andapplicable to real-world challenges.The strong symbiotic relationship between science and applicationenables us to generate solutions that are both innovative and practical.Enrich your perspective by allowing multidisciplinaryproject teams to generate 360 degree insights.We deploy various knowledge experts on the same projectto generate enriched perspectives and diverse views.Be a beneficiary of our creative journeywith new ideas and solutions.We are a breeding ground for new ideas, solutions and innovations –and only after they have been tested and applied do we put them into practice.SOLUTIONS-DRIVEN APPROACHOur solutions present a multifaceted value proposition aligned withorganisational objectives, personal growth and skills developmentgoals – either as a combination of Training Solutions and ResearchSolutions or as distinct solutions on their own. This also meansthat your company can optimise on B-BBEE scorecard points with acombination of our offerings that support the following outcomes:1234Work readinessdevelopment.Workplace Skills Plan(WSP) activation.Communityengagement.Enterprise and supplierdevelopment.Ignite change in communitiesthrough experiential trainingand innovative businessopportunities.Invest in small business entitiesand start-ups that aspire to bemore effective, efficient andsustainable.WLet entry-level employeesacquire the right skills to helpthem integrate into the world ofwork more easily.ODevelop capacity and equipdesignated employees withprofessional skills aligned withindustry needs.RKwww.enterprises.up.ac.za 3C O M P A N YRESEARCH SOLUTIONS
For more information about ourfull range of available trainingprogrammes and short courses, so enquire with us about possibleCPD points on any of our courses, orvisit www.enterprises.up.ac.za/cpdcourses for an updated list.See a range of relevant research andadvisory services at the end of thissection.
Supply Chain Managementand LogisticsMost end-to-end steps in production, supply chain and businessmodels – in most sectors of the economy – are changing as a resultof disruptive and transforming technologies that are taking hold.1 Thegoods and services that consumers demand, relevant factory processesand procedures, as well the management of global supply chains arebeing reshaped at an extraordinary pace and on an unparalleled scale.This growing trend will change the shape and form of globalisation –as more regional and local flows will become more important – andtherefore also impact on the delivery of goods more and more on aglocal basis, resulting in greater spatial and temporal flexibility thatwill bring locations of production and sale closer together, and drivemajor changes in the design of future value and supply chains.As the supply chain is the pipeline through which consumers andbusinesses get what they need – at the right place and the right timeof course – the rise of eCommerce and the experience economy meansthat in today’s lean and highly demanding world, ensuring businesscontinuity is key.2 With our products and service offered in SupplyChain Management and Logistics you can be assured that you willbe equipped with the right skills set and types of insights to applythe newest technologies and find answers to increasingly demandingcustomers and complex challenges in the widest variety of fields.1.2.World Economic Forum. 2017. Impact of the Fourth Industrial Revolution on supply chains. Availableat https://goo.gl/hCft3R.World Economic Forum (Lehmacher, W.). 2015. Why supply chain professionals make great CEOs.Available at https://goo.gl/SgQTvP.85.5%The percentage of companies inthe manufacturing and logisticsindustries worldwide that seepositive effects from digitaltransformation.150%The percentage of procurementmanagers across the globe thatforesee talent constraints as thebiggest challenge in the industry.2
SUPPLY CHAIN MANAGEMENT AND LOGISTICS SHORT COURSESContract ManagementCustomer Experience PracticeCOURSE CODEP000287COURSE CODEP003092MODE OF DELIVERYContact sessionsMODE OF DELIVERYContact sessionsDURATION3 contact daysDURATION3 contact daysCERTIFICATESuccessfully completedCERTIFICATESuccessfully completedThe short course in Contract Management is ideal if you seekto acquire the necessary practical skills in effectively managingand administrating contracts for goods and services. Contractmanagement refers to the process of systematically and efficientlymanaging contract creation, execution and analysis for the purposeof maximising financial and operational performance whileminimising risk. Whether it is through great interpersonal andnegotiation skills, or the ability to establish and maintain powerfulbusiness relationships, this course will equip you with an in-depthunderstanding of the industry and business in which you operate ascontract or business manager.See also: Business Management and EntrepreneurshipLaw and Human RightsWith the short course in Customer Experience Practice, youwill be able to bridge the gap between theory and practice in thecustomer experience and service delivery arena by focusing onthe implementation of customer experience principles. This coursewill ultimately enable you to identify needs and then develop andimplement customer experience programmes that are relevant toyour respective industry and/or workplace. Customer experiencemanagement (CEM) has gained popularity in recent years as aneffective mechanism for retaining and promoting client loyalty, butmany businesses are still struggling with the implementation of CEMprinciples in their specific business environments.See also: Business Management and EntrepreneurshipMarketing, Communication and LanguagesCustomer Experience ManagementCustomer Service ExcellenceCOURSE CODEP002145COURSE CODEP001638MODE OF DELIVERYContact sessionsMODE OF DELIVERYContact sessionsDURATION4 contact daysDURATION3 contact daysCERTIFICATESuccessfully completedCERTIFICATESuccessfully completedThe Customer Experience Management short course specificallyfocuses on the development and execution of customer experiencemanagement (CEM) measurement, strategies and implementation,and will provide you with a deeper understanding of the essentialsof CEM. Organisations are increasingly recognising that customerretention, growth and profitability rely heavily on the quality ofcustomers’ interaction with their business environments. This courseis designed to address one of the fastest growing needs in modernorganisations and aims to help you increase customer retention,growth, loyalty and profitability where you will soon be on your wayto become a customer experience specialist or manager.See also: Business Management and EntrepreneurshipMarketing, Communication and LanguagesThe short course in Customer Service Excellence will provide youwith a comprehensive understanding of how the roles, attitudes andinteractions of customer service consultants ultimately shape yourclients’ perception and value assessment of your organisation inpresenting a unique product and/or service proposition. The coursespecifically focuses on identifying and modelling customer servicedelivery from a best-practice viewpoint while it also looks at howto motivate and maintain the morale of customer service staff and/or teams. The course further looks at methods of inspiring others toalways deliver consistently and with high-quality service excellencealways top of mind.See also: Business Management and EntrepreneurshipMarketing, Communication and Languages6 Enterprises University of Pretoria (Pty) Ltd
Introduction to InternationalLogistics and Incoterms COURSE CODEP001339COURSE CODEP003506MODE OF DELIVERYContact sessionsMODE OF DELIVERYContact sessions (Workshop)DURATION3 contact daysDURATION1 contact dayCERTIFICATESuccessfully completedCERTIFICATESuccessfully completedThe short course in Fleet Management provides you with a basicunderstanding of the different elements of fleet management, whilespecifically focusing on vehicle utilisation, whole-life costs, tendering,vehicle maintenance and regulatory requirements. During thecourse, you will be able tap into a realistic business environment withsophisticated computerised simulations where your team will bechallenged to run your business while trying to achieve determinedbusiness objectives and aligning supply, production, distributionand demand in the supply chain process. You will become familiarwith the various role-players and stakeholders in the value chain andhow to effectively manage your fleet.The Introduction to International Logistics and Incoterms workshop provides you with essential knowledge of internationalcargo movements in relation to the International Chamber ofCommerce’s (ICC) International Commercial Terms (Incoterms ).The efficient movement of goods between c
Supply Chain Management and Logistics Most end-to-end steps in production, supply chain and business models – in most sectors of the economy – are changing
