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Free VCE and PDF Exam Dumps from PassLeader Vendor: Cisco Exam Code: 600-455 Exam Name: Designing Cisco Unified Contact Center Enterprise Question 21 -- Question 40Visit PassLeader and Download Full Version 600-455 Exam DumpsQUESTION 21The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcatservice. Which three applications does the Tomcat service contain? (Choose three.)A.B.C.D.E.F.Finesse desktop applicationFinesse REST APIFinesse VXML applicationsFinesse HTTP serverFinesse administration applicationFinesse CTI Object applicationAnswer: ABEQUESTION 22In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agentcall. Under which condition can a supervisor successfully intercept the call?A.B.C.D.E.after a supervisor has started monitoring a callafter a supervisor has barged into a callafter a supervisor has selected a talking agent for monitoringafter a supervisor has conferenced into a callafter a supervisor has transferred the callAnswer: BQUESTION 23Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the QueueStatistics pane, which option describes what the Other column represents?A. number of agents assigned to the queue who are on inbound callsB. number of calls handled by the agents associated with that queue600-455 Exam Dumps600-455 Exam Questions 600-455 VCE Dumps 600-455 PDF Dumpshttp://www.passleader.com/600-455.html
Free VCE and PDF Exam Dumps from PassLeaderC. number of agents assigned to the queue who are on outbound callsD. number of agents assigned to the queue who are on internal consult callsE. number of agents assigned to the other queuesAnswer: DQUESTION 24In Cisco Finesse, which two workflow action types can be configured via the administration page?(Choose two.)A.B.C.D.E.Agent NotificationBrowser PopTimer ActionHTTP RequestRun MacroAnswer: BEQUESTION 25Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for theCourtesy Callback feature?A.B.C.D.E.F.BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWaitBilling, Callback Engine, CallbackEntry, CallbackQueue, CallbackWaitBillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWaitBillingQueue, CallbackEntry, CallbackWaitBillingQueue, Callback Engine, CallbackEntryBilling, CallbackEntry, CallbackWaitAnswer: DQUESTION 26Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise istrue?A.B.C.D.Agent device targets must be created for each phone that is used by an agent.Agent labels must be created for each routing client that can route calls to an agent.Agent extensions can be defined as a range, without having to build each device target.Agent targeting rules are not allowed with translation routes.Answer: CQUESTION 27Refer to the exhibit. Which includes three inbound call flows with their respective average handletimes. The deployment includes Cisco Unified Contact Center Enterprise, Cisco Unified CustomerVoice Portal, Cisco Unified Communication Manager, and Cisco Unified Border Element. Thecustomer needs to record all agent conversations with callers. What is the minimum average handletime needed to determine how many recording ports are required?600-455 Exam Dumps600-455 Exam Questions 600-455 VCE Dumps 600-455 PDF Dumpshttp://www.passleader.com/600-455.html
Free VCE and PDF Exam Dumps from PassLeaderA.B.C.D.290.0 seconds259.5 seconds146.9 seconds117.5 secondsAnswer: CQUESTION 28Erlang calculations are used to size contact center resources. Which two resources are sized byusing Erlang-B? (Choose two.)A.B.C.D.agentsIVR portsPSTN gateway trunksreporting portsAnswer: BCQUESTION 29Which two options are the maximum number of concurrent reports supported with the PackagedCCE Data Server Release 10.5? (Choose two.)A.B.C.D.E.F.100 concurrent Real-time reports400 concurrent Real-time reports800 concurrent Real-time reports50 concurrent Historical reports100 concurrent Historical reports200 concurrent Historical reportsAnswer: BFQUESTION 30Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal incomprehensive mode. The customer estimates the peak inbound traffic to be 20 CPS, and thatthey have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy. Howmany minimum SIP invites should be used to size the SIP proxy?A.B.C.D.24 invites/sec88 invites/sec96 invites/sec22 invites/sec600-455 Exam Dumps600-455 Exam Questions 600-455 VCE Dumps 600-455 PDF Dumpshttp://www.passleader.com/600-455.html
Free VCE and PDF Exam Dumps from PassLeaderAnswer: BQUESTION 31In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which two campaignmodes require a dialer port to place a call? (Choose two.)A.B.C.D.E.Direct Preview dialing modeProgressive dialing modePredictive dialing modeTransfer to IVR dialing modeCourtesy Callback Dialing modeAnswer: BCQUESTION 32With Cisco Unified Contact Center Enterprise, what is the maximum number of skill groups in aCisco Finesse Queue gadget?A.B.C.D.100155020Answer: CQUESTION 33How is accurate service-level information obtained in a Cisco Unified Contact Center EnterpriseParent/Child model with calls queued at the parent?A.B.C.D.in the parent Cisco Unified ICM system, using Agent Level Detail datain the parent Cisco Unified ICM system, using skill group datain the child Cisco Unified Contact Center Enterprise system, using call type datain the child Cisco Unified Contact Center Enterprise system, using services dataAnswer: AQUESTION 34Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reportedwhen calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?A.B.C.D.Call Type tablesSkill Group tablesRoute Call Detail tableCall Termination Detail tableAnswer: AQUESTION 35When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?A. when the call is routed to an agent600-455 Exam Dumps600-455 Exam Questions 600-455 VCE Dumps 600-455 PDF Dumpshttp://www.passleader.com/600-455.html
Free VCE and PDF Exam Dumps from PassLeaderB. when the call is first post-routed from Cisco Unified Communications ManagerC. when the call terminates and data is written to the Cisco TCD tableD. when a call-routing script hits the first Queue to Skill Group nodeAnswer: BQUESTION 36What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact CenterEnterprise solution?A.B.C.D.The call cannot be transferred or conferenced back to an agent.Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.Cisco Unified Contact Center Enterprise does not record the transfer number dialed.Answer: CQUESTION 37Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on thesame servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?A. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four--each outbound port isequivalent to four agents on the peripheral gateway.C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33--each outbound port isequivalent to 1.33 agents on the peripheral gateway.D. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15--each outbound port isequivalent to 15 agents on the peripheral gateway.Answer: CQUESTION 38In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable theLRO feature on the VM host?A.B.C.D.E.Vlance network adapter typeFlexible VM network adapter typeE1000 network adapter typeVMXNET network adapter typeVMXNET3 network adapter typeAnswer: CQUESTION 39Refer to the exhibit. Which option describes Cisco Unified CCE on the UCS B FabricInterconnection pair to the upstream network connectivity?600-455 Exam Dumps600-455 Exam Questions 600-455 VCE Dumps 600-455 PDF Dumpshttp://www.passleader.com/600-455.html
Free VCE and PDF Exam Dumps from PassLeaderA. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shownin Figure 1-1.B. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches asshown in Figure 1-2.C. Any of the design options can be deployed with Cisco Unified CCE, but only one of those twooptions can be deployed within the entire solution.D. Both design options can be deployed with Cisco Unified CCE and you can include both designoptions within the solution.Answer: BQUESTION 40You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and UnifiedContact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE privatetraffic. Which two statements about QoS are true? (Choose two.)A. You disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multipleNICs and dedicated NICs for certain VM traffic environment.B. You enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.C. You disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.D. You enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.E. You enable QoS only for United CCE on third-party spec-based, VMware-based environment.Answer: BDVisit PassLeader and Download Full Version 600-455 Exam Dumps600-455 Exam Dumps600-455 Exam Questions 600-455 VCE Dumps 600-455 PDF Dumpshttp://www.passleader.com/600-455.html
A. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server. B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four--each outbound port is equivalent to four agents on the peripheral gateway. C. Cisco Unified Outbound Dialer reduces agent capacity by
