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AEP Central Service AreaMULTI LOCATION ENROLLMENT FORMEMAIL TO: mletransactions@xoomenergy.comEffective Date: May 1, 2021* Business Entity Name (Customer Name)IBO Business ID (if applicable)Customer language selection for invoices and correspondence (check one):EnglishSpanishSSN Number (last 4 digits) or Tax/Federal ID* Billing Address* Contact Telephone* Email AddressSERVICE ADDRESS* Street Number* RequiredBusiness Partner Number (if applicable)attach additional sheets as neededResidential Meters Only* Street Name* City* State* ZIP CodeTXPlease check the appropriate box(Required)UNITNUMBERESI ID #(prefix provided)MOVE INMOVE OUTSWITCH100327894MOVE INMOVE OUTSWITCH100327894MOVE INMOVE OUTSWITCH100327894MOVE INMOVE OUTSWITCH100327894MOVE INMOVE OUTSWITCH100327894MOVE INMOVE OUTSWITCH100327894MOVE INMOVE OUTSWITCH100327894MOVE INMOVE OUTSWITCH100327894MOVE INMOVE OUTSWITCH100327894EFFECTIVE DATEResidential: XOOM Energy Texas, LLC requires a minimum of three (3) business days to process service start or stop requests. I understand that thefollowing information is required to begin the enrollment process with XOOM Energy Texas, LLC. I agree to be enrolled on the SimpleFlex UnBundled Plan withan energy charge of 14.4 per kWh. I understand sample average pricing information for this product is provided on the enclosed Electricity Facts Label (EFL).There is a 4.99 monthly base charge, no minimum term, no switching fee, and no penalty for early cancellation. As a part of this plan, your invoice will includetransmission and distribution charges (TDSP Pass-Through Charges) assessed by the transmission and distribution company that will be passed through to yourinvoice without markup. This is a variable price plan, which means that after your first bill, your price may change in subsequent months at the sole discretion ofXOOM Energy without prior notice to you. The energy consumption charge will be established on the first day of each month. You will be billed at the energyconsumption charge in effect on your meter read start date plus the base charge and demand charge. I understand that I may be required to pay a deposit in orderto enroll and that, if a deposit is required, information about deposit options are set forth in the Terms of Service document.Authorization: By signing below, (i) I certify that I am at least eighteen (18) years of age and legally authorized by all necessary action to act on behalf of Customerto select and/or change the retail electric provider for the account(s) identified; (i) I have read and understand the terms of service for the product for which I amenrolling; (iii) I acknowledge that XOOM Energy Texas, LLC is authorized to become the retail electric provider for the service addresses listed above; (ivi) I authorizeXOOM Energy Texas, LLC to act as the Customer’s agent to perform any necessary tasks to implement this change; (v) I authorize XOOM Energy Texas, LLC toobtain credit reports and/or other credit references in connection with the account(s) or other transactions with XOOM Energy Texas, LLC, and understand that aninitial deposit may be required and failure to satisfy the deposit requirements will prevent completion of the enrollment; (vi) I understand that complete Terms ofService will be sent to the Customer’s specified mailing address; and (vii) I understand that if I am switching to XOOM Energy from another retail electricprovider that this agreement can be canceled without penalty or fee by contacting XOOM Energy Texas, LLC before midnight on the third business dayfollowing the date of authorization and receipt of the Terms of Service, as explained further in the Terms of Service.* Requestor’s Signature* Requestor’s Printed Name* DateTitleFOR XOOM USE ONLYXDVW8X - ResidentialFor more information about this request, contact MLETransactions@xoomenergy.com or call our Customer Care line at 1-833-355-XOOM (9666).Our representatives are available to assist you Monday – Friday from 8:00 a.m. to 5:30 p.m.INCOMPLETE REQUESTS WILL BE RETURNED TO SENDER FOR ADDITIONAL INFORMATION. PLEASE RETAIN A COPY OF THIS REQUEST FOR YOUR RECORDS.
Electricity Facts Label (EFL)XOOM Energy Texas, LLCSimpleFlex UnbundledAEP Texas Central service areaDate: 03/01/2021Average monthly use:Average price per kWh:500 kWh15.8 1000 kWh14.8 2000 kWh14.4 This price disclosure is based on the following components:Base Charge: 4.99Energy Charge: 10.1643 per monthper kWhAEP Texas Central Delivery Charges: 4.27 per month and 3.7458 per kWhElectricitypriceTDU Delivery Charges include all recurring charges passed through without mark-up and may include anIncome Tax Refund Rider (ITR). The ITR refund amount varies based on usage and is expected to expirein Spring 2021.Average price above excludes state and local sales taxes. The actual price per kWh you pay will varyaccording to your monthly usage.*Customers in the McAllen/Mission area formerly served by Oncor will not be assessed TC-2, TC-3,NDC, or SRC charges or the ADFIT credit associated with the SRC.Except for price changes allowed by law or regulatory action, this price is the pricethat will be applied during your first billing cycle. This price may change insubsequent months at the sole discretion of XOOM Energy Texas LLC. Afterenrollment, the current price for the product is available by logging into youraccount at www.xoom.energy.com/myaccount or calling Customer Care at1-833-355-9666. Please review the historical price of this product available athttp://xoom.energy/tx-variable-resi-rates-en or call 1-833-355-9666.Other KeyTerms andquestionsSee Terms of Service statement for full listing of fees, deposit policy, and other terms.Type of ProductContract TermDo I have a termination fee or any feesassociated with terminating service?Can my price change during the contractperiod?DisclosureChartIf my price can change, how will it changeand by how much?What other fees may I be charged?Is this a pre-pay or pay in advance product?Does REP purchase excess distributedrenewable generation?Variable RateMonth-to-MonthNoYesThe price applied in the first billing cycle may be differentfrom the price in this EFL if there are changes in TDSPcharges, changes to the Electric Reliability Council of Texasor Texas Regional Entity administrative fees charged toloads; or changes resulting from federal, state or local lawsor regulatory actions that impose new or modified fees orcosts on us that are beyond our control. The price maychange in subsequent months at the sole discretion of us.For other fees, please reference these paragraphs in theTerms of Service: Price, Billing, Payment and Collection.NoNoR1F00111711072F
Renewable ContentStatewide average for renewable contentThis product is 12% renewable.The statewide average for renewable content is 21%.XOOM Energy Texas LLC, P.O. Box 1187 Houston, TX 77251-1187, www.texas.xoomenergy.comCustomer Care: 1-833-355-9666 Email: customercare@texas.xoomenergy.com Hours of Operation:Monday - Friday 7 a.m. to 10 p.m. CST, Saturday 8a.m. to 6 p.m. CST PUCT Certificate #10203R1F00111711072F
XOOM ENERGY TERMS OF SERVICETexas – ResidentialTerms of ServiceElectric Power ServiceWe Are Committed To Your Satisfaction: If you are not completely satisfied with XOOM Energy Texas,LLC (“XOOM Energy”) for any reason, please contact us. Public Utility Commission of Texas (“PUCT”) rulesapplicable to electric service, including those referenced in this document, can be viewed ules/electric/Electric.aspx.Contact Information: You may contact XOOM Energy directly by calling toll-free 1-833-355-XOOM (1833-355- 9666) during our service hours: Monday – Friday 7 a.m. to 10 p.m. CST, Saturday – 8 a.m. to 6p.m. CST; by sending a letter to: XOOM Energy, Texas, LLC, P.O. Box 1187, Houston, TX 77251-1187; or bysending an email to customercare@texas.xoomenergy.com and include your account number or ESI ID(Electric Service Identifier) Number in the subject line. Our website is xoomenergy.com. XOOM Energy’sretail electric provider (“REP”) Certificate Number is: 10203.Service & Term: Your Contract with XOOM Energy includes these Terms of Service, your enrollmentauthorization, the Electricity Facts Label (“EFL”), and the “Your Rights as a Customer” disclosuredocument, as they may be amended from time to time (“Contract” or “contract”). The terms “include(s)”or “including” mean “including without limitation.” By accepting electric service from XOOM Energy, youare entering into a contract with XOOM Energy and will be bound by the provisions of the Contract,including these Terms of Service. Your Contract term is stated in your EFL.Price: You agree to pay the price indicated in the EFL and all amounts shown on your bill. Some productsmay require an advanced meter (smart meter) that records your usage more frequently and you will onlybe eligible for these prices if the appropriate meter and any other necessary equipment are installed atyour location.You agree to pay non-recurring fees charged by the transmission and distribution service provider(“TDSP”) that are necessary to implement and/or maintain electric or outdoor lighting service for you.Non-recurring fees by the TDSP may include, service connection, disconnection or reconnection fees,meter test fees or special out-of-cycle meter read fees.You agree to pay any Taxes and any fees charged by any governmental entity. The price, non-recurringfees and Taxes will be reflected on your monthly bill as Current Charges.XOOM Energy will charge 35 for each payment transaction that is returned unpaid or not processedincluding: 1) returned checks, 2) returned electronic fund transfers, and 3) rejected credit cardtransactions. This charge will be reflected as Returned Payment Charge on your monthly bill, if applicable.You may be charged a 10 Disconnection Notice Fee if XOOM Energy sends a disconnection notice. Youmay also be charged a 35 Disconnect Recovery Charge if you do not pay the past due amount before thedate your service is subject to disconnection as stated on your disconnection notice, regardless of anextension on your account for any reason, including your eligibility for payment assistance or a deferredpayment plan. The Disconnect Recovery Charge of 35 will be assessed on your account if you do not paythe past due amount before the date your service is subject to disconnection. These charges may applyregardless of whether your electric service is disconnected.04/2020X1F1050AREP Certificate Number 10203
XOOM ENERGY TERMS OF SERVICEIn all events, you shall remain obligated to pay for all electric power received by you and any interest, feesand penalties incurred by XOOM Energy. You will also be responsible for all costs, including legal fees,associated with the collection of amounts owed to XOOM Energy.Optional Outdoor Lighting Service: If you have outdoor lighting service, you will pay the price for yourspecific outdoor lighting type described in the Miscellaneous Lighting Service or Outdoor Lighting EFLunder the contract.Right of Rescission:If you are switching to XOOM Energy from another REP, you may cancel your acceptance of this Contract with XOOMEnergy without penalty or fee by contacting XOOM Energy before midnight, central time, of the third federal businessday after the date of your receipt of the Contract documents (“Cancellation Period”). You may cancel your contractduring the Cancellation Period by calling XOOM Energy Texas at 1-833-355-9666 or by sending an email tocustomercare@texas.xoomenergy.com. Please include the following: (1) request to cancel contract; (2) name, address,phone number; and (3) Account Number or ESI ID Number.Termination: Your Contract term is stated in your EFL. At the end of your Contract term, you mayterminate or cancel your Contract by switching to a new provider. Any Third-Party Services that areincluded on your bill will automatically terminate when your electric service Contract with XOOM Energyis cancelled. If you cancel or terminate the contract before the end of your contract term, you agree topay the penalty or fee for early cancellation indicated in the EFL, if any, and you must select another REPto continue to receive electric service.XOOM Energy’s obligations will end after the meter read date where we are no longer designated as yourREP or when your electric service is disconnected by the TDSP. Your obligations under the contract willend when your account balance is paid in full.Moving: If you move from your existing premise during the contract term and provide a forwardingaddress to us, you will not be responsible for the cancellation fee stated in the EFL. We may also requestthat you provide reasonable evidence that you no longer occupy the location covered by the contract. Toensure timely processing, you should notify us at least 3 business days before the requested terminationdate.XOOM Energy does not have control over, and shall not be responsible for, any delay, failure or inabilityby the TDSP, Electric Reliability Council of Texas (“ERCOT”), or any other entity that is responsible forperforming actions necessary to discontinue service in your name. You may incur additional charges foranything other than non-standard moves.Disconnection of Your Electric Services: XOOM ENERGY MAY REQUEST DISCONNECTION OF YOURELECTRIC SERVICE IF YOU DO NOT PAY YOUR DEPOSIT OR THE PAST DUE AMOUNT OF YOUR ELECTRICSERVICE BILL IN FULL BY THE DUE DATE ON THE DISCONNECTION NOTICE. XOOM Energy will notify youin writing at least 10 calendar days before disconnecting your electric service.XOOM Energy may request disconnection of your electric service without prior notice immediately underspecific situations, including the existence of a dangerous condition at your service address or theft ofservice.04/2020X1F1050AREP Certificate Number 10203
XOOM ENERGY TERMS OF SERVICECustomer Care, Alternate Billing and Payment Options: If you have any questions, concerns, billinginquiries, or you are interested in applying for the following services we offer, please contact us.Average Billing: The Average Billing option helps you manage your electricity budget byallowing you to pay an averaged amount every month. To calculate the amount that youwill pay each month, we add your current bill amount to your previous 11 bill amountsfor your service address, if available. We then take the total and divide the amount by 12or by the total months available for your service address. If you do not have previous billsin your name at the service address or if you do not have 11 monthly bills at the serviceaddress, we take the previous usage that is available for the service address and applyyour current price to calculate your average monthly payment amount. Finally, we add orsubtract 1/12th of any Deferred Balance that you have accumulated. The DeferredBalance is any difference between your average monthly payment amount and youractual monthly charges. In the event the contract is canceled or terminated, or yourelectric service is disconnected, the Average Billing option does not affect your obligationto pay for all actual usage.Automatic Bank Draft: You may conveniently pay your bill by automatic bank draft. Youcan sign up for this billing option via your online account, or by completing our AutomaticPayment Authorization Form, which is available upon request.Automatic Credit Card Pay: You may pay your bill by Visa, MasterCard or Discover. Youcan sign up for this billing option via your online account, through a Call Center agent orIVR (Interactive Voice Response telephone system), or by completing our AutomaticPayment Authorization Form, which is available upon request. Please note debit cardsare not eligible for sign up via a Call Center agent or the IVR.Online Account Management: You may view bills and usage history, pay your bill or setup automatic payments in one convenient location using your PC, tablet or smartphone.Billing, Payment and Collection: You will receive a monthly bill that will include Current Charges and theAmount Due that will be due and payable sixteen (16) calendar days from the date shown on the bill,except you agree that we may issue a bill less frequently if we do not receive meter readings or usageinformation from the TDSP or ERCOT in time to prepare and send a monthly bill. We may also issue billsless frequently or send your bills electronically if you agree to accept alternate arrangements. If you donot pay your bill by the due date, we may charge you a Late Payment Penalty rate of 5%. The Late PaymentPenalty will not apply to eligible low-income customers identified by the Low-Income List Administrator(“LILA”). Late Payment Penalties will not exceed the maximum amount permitted by Law. "Law" meansany law, statute, regulation, rule, ERCOT protocol, exchange rule, decision, writ, order, decree orjudgment, or any interpretations by any court, agency or instrumentality that has jurisdiction, includingERCOT.XOOM Energy reserves the right to adjust your bill. XOOM Energy may calculate a bill based on estimatedmeter readings absent actual meter readings from TDSP or ERCOT. Once actual meter reading(s) arereceived, XOOM Energy will issue a bill or adjust on a subsequent bill.04/2020X1F1050AREP Certificate Number 10203
XOOM ENERGY TERMS OF SERVICEIf you agree to purchase other products or services from XOOM Energy or you purchase products orservices that are offered by XOOM Energy but provided from third parties (Third Party Services), youacknowledge that the bill XOOM Energy provides you may include the charges for those products andservices. XOOM Energy will apply all payments you make on your bill first to the amounts you owe XOOMEnergy for electric services.Please call XOOM Energy if you anticipate having difficulty paying your bill by the due date. You may beeligible for a payment plan or a deferred payment plan option. By entering into a deferred payment plan,XOOM Energy may put a switch-hold on your account. A switch-hold means that you will not be able tobuy electricity from other companies until you pay the past amount due or the total deferred balance, asapplicable. If we put a switch-hold on your account, it will be removed after this payment or total deferredbalance, as applicable, is paid and processed. While a switch-hold applies, if you are disconnected for notpaying, you will need to pay XOOM Energy to get your electricity turned back on.Deposits: XOOM Energy does not deny service based on your credit score. However, you may have toprovide an initial deposit before receiving electricity service if you cannot demonstrate satisfactory credit.An initial deposit may also be required to receive electricity service, if you have been late paying your billmore than once during the last 12 months or your service has been disconnected for non-payment. Youmay be required to provide an additional deposit to continue to receive electric service if (1) your averageannual electric service bill for the last12 months is at least twice the amount of the original estimated annual bill, and (2) a notice fordisconnection has been issued in the previous 12 months. If a deposit is required, the total amount ofyour deposit will not exceed an amount equal to the greater of either (1) the sum of the next two monthsestimated billings, or (2) one-fifth of the estimated annual billing.If XOOM Energy holds your cash deposit longer than 30 days, your deposit will accrue interest from theday we received it at the interest rate established annually by the PUCT. XOOM Energy will credit anyaccrued interest on your deposit to your account either on your January bill each year or on your final /25.478.pdf.If you are an eligible low-income customer identified by LILA and are required to pay a deposit greaterthan 50, you will be eligible to
* Contact Telephone * Email Address Residential Meters Only attach additional sheets as needed 100327894 ZIP Code Residential: XOOM Energy Texas, LLC requires a minimum of three (3) business days to process service start or stop requests. I understand that the following information is requ
