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2021 Education CalendarTrack: LeasingDATEJanuary 12January 12February 2February 11-12February 26March 16April 27April 22May 19June 9June 10July 7July 20August 12August 17September 14November 11COURSESocial Media 101Social Media 201Overcoming LeasingObjectionsNational ApartmentLeasing Professional(NALP) ProgramNational ApartmentLeasing Professional(NALP) ProgramLeasing with a SmileManaging Your EmailBasics of Customer ServiceTrain the TrainerFair Housing – Latest 5 HotTopicsAdvanced Fair HousingBasics of SalesFair Housing: VirtualMarketingPass a Shop with FlyingColorsDerail the ConflictWinterizing Your PropertyResidential 0:00AM – 11:00AM EST1:00PM – 1:00PM EST10:00AM – 11:00AM EST10:00AM – 11:30AM EST10:00AM – 11:00AM ESTFREEFREEHybrid10:00AM – 11:30AM ESTVirtualVirtualVirtualVirtualVirtualFREE10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST9:00AM – 12:00PM EST10:00AM – 2:00PM EST10:00AM – 2:00PM ESTHybridVirtualFREEFREE 400 176 ExamFee 400 176 lHybridMEMBERFEE10:00AM – 11:30AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:30AM – 12:00PM EST10:00AM – 11:00AM ESTFREEFREEFREEFREEFREEFREERegister online at www.iaaonline.net to enhance your expertise, increase your knowledge and network with Indiana’s housing leaders.
2021 Education CalendarTrack: Assistant Property ManagementDATECOURSELOCATIONMarch 11Summerizing Your PropertyVirtualApril 27Managing Your EmailVirtualApril 22May 19June 9June 10August 17August 31September 14November 11Basics of Customer ServiceTrain the TrainerFair Housing – Latest 5 HotTopicsAdvanced Fair HousingDerail the ConflictStep Out of the Ring, You’reon the Same TeamWinterizing Your PropertyResidential tualVirtualTIME10:00AM – 11:00AMEST10:00AM – 11:00AMEST10:00AM – 11:00AMEST9:00AM – 12:00PM EST10:00AM – 11:30AMEST10:00AM – 11:30AMEST10:00AM – 11:00AMEST10:00AM – 11:00AMEST10:30AM – 12:00PM EST10:00AM – EFREEFREERegister online at www.iaaonline.net to enhance your expertise, increase your knowledge and network with Indiana’s housing leaders.
2021 Education CalendarTrack: Property ManagementDATEJanuary 26COURSEHR Interviewing TacticsCertified ApartmentMarch 4-5Manager (CAM) ProgramMarch 11Summerizing Your PropertyMarch 18-19CAM Days 3-4Reputation Management isApril 8Not EnoughApril 13Panel: Curb AppealApril 15-16CAM Days 5-6April 22Basics of Customer ServiceApril 27Managing Your EmailMay 19Train the TrainerFair Housing – Latest 5 HotJune 9TopicsJune 10Advanced Fair HousingJuly 22Train the ResidentAugust 10Budget BootcampPass a Shop with FlyingAugust 12ColorsAugust 17Derail the ConflictStep Out of the Ring, You’reAugust 31on the Same TeamSeptember 14 Winterizing Your PropertyOctober 12-22 CAM SlamNovember 11 Residential RetentionNovember 17 Leader v. BossLOCATIONTIMEMEMBERFEEVirtual10:00AM – 11:00AM ESTFREEVirtualVirtual10:00AM – 11:00AM EST10:00AM – 2:00PM ESTFREE irtualVirtualVirtualHybrid10:00AM – 2:00PM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 2:00PM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST9:00AM – 12:00PM EST10:00AM – 11:30AM EST10:00AM – 11:30AM EST10:00AM – 11:00AM EST10:00AM – 2:00PM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:30AM – 12:00PM EST10:00AM – 2:00PM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST 1,250FREEFREE 1,250FREEFREEFREEFREEFREEFREEFREEFREEFREEFREEFREE 1,250FREEFREERegister online at www.iaaonline.net to enhance your expertise, increase your knowledge and network with Indiana’s housing leaders.
2021 Education CalendarTrack: Regional SupervisorDATEJanuary 26February 3February 18February 18March 11April 8April 13April 27May 19June 9June 10July 6-8August 12August 17September 14November 11November 17COURSEHR Interviewing TacticsOvercoming LeasingObjectionsSEO 101SEO 201Summerizing YourPropertyReputation Management isNot EnoughPanel: Curb AppealManaging Your EmailTrain the TrainerFair Housing – Latest 5 HotTopicsAdvanced Fair HousingCertified ApartmentPortfolio Supervisor(CAPS) Express ProgramPass a Shop with FlyingColorsDerail the ConflictWinterizing Your PropertyResidential RetentionLeader v. BossLOCATIONTIMEMEMBERFEEVirtual10:00AM – 11:00AM ESTFREEVirtualVirtual10:00AM – 11:00AM EST10:00AM – 11:00AM ybrid10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST9:00AM – 12:00PM EST10:00AM – 11:30AM EST10:00AM – 11:30AM EST10:00AM – 2:00PM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:30AM – 12:00PM EST10:00AM – 11:00AM EST10:00AM – 11:00AM ESTFREEFREEFREEFREEFREEFREEFREEFREE 1,500FREEFREEFREEFREEFREERegister online at www.iaaonline.net to enhance your expertise, increase your knowledge and network with Indiana’s housing leaders.
2021 Education CalendarTrack: ServiceDATEJanuary 15January 27February 2425March 11March 20March 24April 13April 22April 27May 4May 19June 9June 10June 29July 15July 22August 17August 31September 8September 14November 9November 11COURSEMaintenance CustomerServiceEPA/CFCCertified Pool Operator(CPO) ProgramSummerizing YourPropertyR-410AREACPanel: Curb AppealBasics of Customer ServiceManaging Your EmailAppliance/HVACTroubleshootingTrain the TrainerFair Housing – Latest 5 HotTopicsAdvanced Fair HousingFair Housing forMaintenanceEPA/CFCTrain the ResidentDerail the ConflictStep Out of the Ring, You’reon the Same TeamR-410AWinterizing Your PropertyEPA/CFCResidential RetentionLOCATIONTIMEMEMBERFEEVirtual10:00AM – 11:00AM ESTFREEVirtual9:00AM – 5:00PM EST rtualHybridHybridVirtualHybridVirtual10:00AM – 1:00PM EST10:00AM – 11:00AM EST10:00AM – 2:00PM EST10:00AM – 3:00PM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST9:00AM – 12:00PM EST10:00AM – 11:30AM EST10:00AM – 11:30AM EST10:00AM – 11:00AM EST10:00AM – 1:00PM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 2:00PM EST10:30AM – 12:00PM EST10:00AM – 1:00PM EST10:00AM – 11:00AM EST 170FREE 185FREEFREEFREEFREEFREEFREEFREEFREEFREE 170FREEFREEFREE 185FREE 170FREERegister online at www.iaaonline.net to enhance your expertise, increase your knowledge and network with Indiana’s housing leaders.
2021 Education CalendarTrack: MarketingDATEJanuary 12January 12February 2February 18February 18March 16April 8April 13April 27May 19June 9June 10July 20August 12August 17September 7September 14November 11COURSESocial Media 101Social Media 201Overcoming LeasingObjectionsSEO 101SEO 201Leasing with a SmileReputation Management isNot EnoughPanel: Curb AppealManaging Your EmailTrain the TrainerFair Housing – Latest 5 HotTopicsAdvanced Fair HousingFair Housing: VirtualMarketingPass a Shop with FlyingColorsDerail the ConflictMarketing Data AnalyticsWinterizing Your PropertyResidential M – 11:00AM EST1:00PM – 1:00PM ESTFREEFREEVirtualVirtualVirtual10:00AM – 11:00AM EST1:00PM – 2:00PM EST10:00AM – 11:00AM EST 59 M – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:30AM EST10:00AM – 11:00AM EST9:00AM – 12:00PM EST10:00AM – 11:30AM EST10:00AM – 11:30AM EST10:00AM – 11:30AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:30AM – 12:00PM EST10:00AM – 11:00AM EFREERegister online at www.iaaonline.net to enhance your expertise, increase your knowledge and network with Indiana’s housing leaders.
2021 Education CalendarTrack: Student HousingDATEJanuary 12January 12February 18February 18March 11April 8April 27May 19May 20June 9June 10July 22August 17September 14November 11COURSESocial Media 101Social Media 201SEO 101SEO 201Summerizing Your PropertyReputation Management isNot EnoughManaging Your EmailTrain the TrainerStudent Housing: Power ofPromoFair Housing – Latest 5 HotTopicsAdvanced Fair HousingTrain the ResidentDerail the ConflictWinterizing Your PropertyResidential lVirtualVirtual10:00AM – 11:00AM EST1:00PM – 1:00PM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM ESTFREEFREEFREEFREEFREEVirtualHybrid10:00AM – 11:00AM EST9:00AM – 12:00PM lVirtualVirtual10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:30AM EST10:00AM – 11:30AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:30AM – 12:00PM EST10:00AM – 11:00AM ESTFREE 59FREEFREEFREEFREEFREEFREERegister online at www.iaaonline.net to enhance your expertise, increase your knowledge and network with Indiana’s housing leaders.
2021 Education CalendarTrack: Affordable HousingDATEJanuary 12January 12February 18February 18March 11March 24April 8April 27May 19June 9June 10July 13July 22August 17September 14November 11December 8-9COURSESocial Media 101Social Media 201SEO 101SEO 201Summerizing Your PropertyREACReputation Management isNot EnoughManaging Your EmailTrain the TrainerFair Housing – Latest 5 HotTopicsAdvanced Fair HousingAffordable Housing BasicsTrain the ResidentDerail the ConflictWinterizing Your PropertyResidential tualVirtualVirtualVirtualVirtual10:00AM – 11:00AM EST1:00PM – 1:00PM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 3:00PM ESTFREEFREEFREEFREEFREEFREEVirtualHybrid10:00AM – 11:00AM EST9:00AM – 12:00PM lVirtualVirtualVirtual10:00AM – 11:00AM EST10:00AM – 11:30AM EST10:00AM – 11:30AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:30AM – 12:00PM EST10:00AM – 11:00AM EST9:00AM – 5:00PM ESTFREEFREEFREE 59FREEFREEFREEFREE 400Register online at www.iaaonline.net to enhance your expertise, increase your knowledge and network with Indiana’s housing leaders.
2021 Education CalendarTrack: SuppliersDATEFebruary 9June 8August 11COURSEFair Housing: SupplierEditionBuilding the RelationshipUnderstanding Client NeedsCertified Apartment SupplierOctober 18-22 (CAS)November 18 Successful SalesLOCATIONTIMEMEMBERFEEVirtual10:00AM – 11:30AM 59Virtual10:00AM – 2:00PM EST 695VirtualVirtualVirtual10:00AM – 11:00AM EST10:00AM – 11:00AM EST10:00AM – 11:00AM EST 59 59 59Register online at www.iaaonline.net to enhance your expertise, increase your knowledge and network with Indiana’s housing leaders.
National Apartment Leasing Professional (NALP) Program Virtual 10:00AM - 2:00PM EST 400 176 Exam Fee March 16 Leasing with a Smile Virtual 10:00AM - 11:00AM EST FREE April 27 Managing Your Email Virtual 10:00AM - 11:00AM EST FREE April 22 Basics of Customer Service Virtual 10:00AM - 11:00AM EST FREE .
