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Leveraging SAP S/4HANA forutility transformationComprehensive services help utilities optimizebusiness agility and customer service

Utilities are facing unprecedented marketchanges, pressures to become more efficient,and requests to support additional customerexpectations, while maintaining reliability andimproving safety. Alternative energy sourcesare driving utilities to rethink their businessmodels and explore and evaluate new businessopportunities. Even in regulated markets, savvyconsumers require the same level of customerexperience provided by modern service providers.These market dynamics impact utilities inall commodities: electric, gas, water, andwastewater. They will drive innovation acrossthe entire utility value chain from energy supply(generation, procurement) through transmissionand distribution, and to those who work withcommercial and industrial firms, small-mediumbusinesses, and residential customers.While utilities are facing new challenges,technology has evolved rapidly to enableutilities in their digital journey. The choices fortechnology solutions has expanded andwith emerging technologies such as artificialintelligence, robotic process automation, andintelligent analytics, utilities can rapidly evolveto adapt to the new business model.In order to succeed, utilities need a technologyplatform designed for a digital economy,designed for cloud, analytics, augmentedand virtual reality, and agile delivery withoptimized operations. One that enablescontinual improvement of core functions likeasset management, field crew deployment, andcustomer billing, and also support omnichannelcustomer experiences, new business models,and new revenue streams.Now is the time for utilities to migrate theiroperations from legacy systems to the inmemory computing and digital-enablingpower of SAP S/4HANA while implementinga solid yet flexible foundation to support coreoperations and new business models.These progressive utilities benefit from newopportunities to become agile and customerfocused businesses to respond to new marketdevelopments, all while providing customers withcost-effective services and superior experiences.2

A digital core that drivesagility and customer focusThe SAP S/4HANA ERP suite is built on the groundbreaking SAPHANA business data platform. Deployable on-premises or inthe cloud, SAP HANA enables utilities to manage and analyzevast data volumes in real time. SAP S/4HANA leverages thepower of SAP HANA to optimize core processes—from billingand finance to asset management and customer relationshipmanagement (CRM).For utilities, the SAP S/4HANA digital core delivers gamechanging capabilities that support their journey toward greaterbusiness agility, enhanced customer-centricity, and newbusiness models and revenue streams.Customer Information Systems (CIS)SAP S/4HANA provides utilities with the core ERP capabilitiesrequired to optimize business operations. That functionalitycovers mission-critical processes such as customer billing,meter management, and customer care. The software capturesand stores customer data in a single location for real-timemanagement and analysis, all with ironclad security to protectvaluable information assets.Powered by SAP HANA, companies can handle massive datastreams and benefit from superior reporting that gives newinsights into customer demand and business trends. Andenhanced by the SAP Fiori user experience, SAP S/4HANA iseasier to use than ever, improving productivity and helpingusers home in on the most important information and actions.SAP S/4HANA includes advanced CRM capabilities to optimizemanagement of customer accounts, call-center interactions, andmore. Customer engagement is further enhanced through SAPHybris solutions, now called SAP Customer Experience. With SAPCustomer Experience, users can achieve consistent and superiorcustomer interactions across touch points, all while effectivelycross-selling a growing range of solutions and services.Field service managementfor managing your assets and deploying your field operations.You can efficiently and cost-effectively connect, disconnect,and replace meters; identify and resolve issues; and deliver thelevel of service that defines your brand.SAP Mobile Platform further empowers your field team withpowerful mobile solutions. Your people benefit from optimal easeof use, integration with geographic information systems (GIS), anduser satisfaction that keeps them engaged and productive.With SAP Leonardo technologies, you can add augmentedreality to improve both training and problem resolution—forexample, through smart glasses that provide customized,real-time guidance to field crews. SAP Leonardo also allowsyou to incorporate IoT sensors and data capture to monitorremote assets, plus machine learning capabilities for predictivemaintenance.Service-oriented businessSAP S/4HANA gives you solid footing on your journey tobecoming a service-oriented, customer-centric digital business.In particular, it supports what Gartner calls “bimodal IT,”predictably operating and continually improving establishedareas, while simultaneously experimenting with new solutionsand processes.With SAP S/4HANA, you have a reliable system of record in thebackground, integrating and optimizing your core processes.You also gain a flexible architecture that lets you respondquickly to new customer demands, competitive threats,regulatory risks, and business opportunities.And with Capgemini, you benefit from utility-specific expertiseand solutions. Our u2es Transformation strategy, for instance,leverages emerging technologies to drive your transition to anenergy services company. Building on insights from a rigorousbusiness and technology assessment, we create a business caseand detailed road map to achieve your future market position.As a successful utility, you know your greatest risk—and bestopportunity for customer retention—lies in how you manageand resolve outages. SAP S/4HANA provides a solid foundation3

A proven, modular approachSAP S/4HANA can empower utilities tocompete and win in a rapidly changingmarketplace. But achieving true operationalagility and customer focus calls forthoughtful strategy and careful execution.Discover how Capgemini’s SAP S/4HANAtransformation services can help youimagine and realize a better future bydigitizing your operations and achievingpredictable, profitable growth. Capgeminiis a world leader in enterprise resourceplanning and business informationmanagement. We’re also a longstandingSAP partner and established leader in SAPsoftware implementations. Our 17,500SAP consultants deliver the expertise youneed to make your SAP S/4HANA migrationa success.Highway to SAP S/4HANACustom codeWhat should I do withmy custom code?Pre checksWhat do I need to reviewbefore implementation?SAPS/4HANAgo-liveFunctional scopePre-configured scenariosWhich SAP innovationswill benefit me most?How can I increase implementationspeed and decrease implementation risk?AssessmentDeployment optionsSolution optionsWhy and how shouldI adopt SAP S/4HANA?Should I run in the cloudor on-premise?Which SAP solutionsshould I invest in?Capgemini offers a proven approach for migrating to SAP S/4HANA and achieving digital advantages:EvaluationSAP S/4HANAquick assessmentSAP S/4HANAadoption road mapWe then assess your currentstate and the effort needed toprepare your system landscapeto achieve rapid results.Next, we create a companyspecific road map, with clearpriorities and milestones thattarget tangible results.SAP S/4HANAmigrationCustom codeadaptationCustom processoptimizationOur proven migrationmethodologies have ensuredsuccess for leading organizationsaround the worldWe make sure the applicationsunique to your environment areready to support your optimizedbusiness processesFinally, we take an iterativeapproach to optimizing yourcompany-specific businessprocesses, driving towards yourgoals for digital businessWe start by evaluating whereyour business can realize uniqueadvantages from SAP S/4HANA4Leveraging SAP S/4HANA to drive operational excellence

Capgemini delivers a complete range of modular SAPS/4HANA services:Modular SAP S/4HANA servicesStrategy androad mapTransformationservicesStrategy and road map – Assess your current state, establishclear goals, and anticipate the business impactTransformation services – Benefit from our provenmethodology that takes you from identifying opportunities toachieving digital businessSAP S/4HANA hosting – Manage your IT costs and rapidlyadapt to changing business needs through state-of-the-arthosting servicesSAP S/4HANAhostingOptimization services – Maximize the performance andeffectiveness of applications running on SAP HANALeveragingtransactional datafor real-timeanalyticsOptimizationservicesLeveraging transactional data for real-time analytics –Better understand and predict the future of your business.Capgemini: the world leader in SAP services17,5002nd HighestSAP consultantsNumber of SAPcertifications 3,500SAP HANAspecialists 2,000 200Number of oil andgas companiesserved, across morethan 30 countriesSAP S/4HANAspecialists5