Transcription
VerizonLaw Enforcement Legal Compliance GuideAl- 4136 -
Law EnforcementLegal Compliance GuideAll information contained herein should be considered confidential. This information has been prepared anddistributed for Law Enforcement only. If you have received this, please do not disclose, copy, or distribute to anyoneother than an authorized law enforcement official.05101/08- 4137 -
Table of ContentsVERIZON COMPLIANCE CONTACTS . 3VERIZON COMMUNICATIONS LAND LINE, INTERNET, AND VERIZON BUSINESS . .4SECURITY CONTROL CENTER (SCC) - - -. 4Landline Emergency Requests . 4Electronic Surveillance Assistance Team (ESA T) . 5LEGAL PROCESS COMPLIANCE. 6IP / INTERNET SERVICES - VERIZON INTERNET SERVICES INC AND VEIUZON BUSINESS 888-483-2600 . 6UNLAWFUL CALL CENTER (UCC). 7. 7TELECOMMUNICATIONS FRAUD . 7. 8AREA CODE REFERENCE . 10All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. Ifyou have received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.- 4138 -
VERIZON Compliance ContactsOffice nameIVerizon CommunicationsSecurity Control Center(SCC)Electronic Surveillance(ESAT) · ·Legal ProcessCompliance(LPC)Subpoena ComplianceMailing AddressFunction- Landline, Internet,andEmergency requests from Law EnforcementCourt orders, wire tap, pen traps for wirecommunications and packet switching electronicsurveillanceVerizon BusinessI Legal Requests - (Subpoenas, Court Orders, and Search·Business telephone, employee, and other miscellaneousrecords.IP Legal demands for Verizon h1ternet Services, Inc. andVerizon Business (UVNET) records24x7365 daysTelecommunications Fraud investigationsMon - Fri8:30 AM - 5:00 PMEST, CST, MST, PSTMon - Fri7:30 AM - 4:00 PMPSTFraud GroupLegal Compliance:Mon - Fri8:00 AM - 4:30 PMEST,CST,MST,PSTWarrants) for Verizon Communications and VerizonTelecommunicationsVerizon Wireless(fMC I) services-Unlawful Call investigationsLegal ComplianceFax #Call center for Verizon Security incident reportingAfter-hours call center for all Security groupsUnlawful Call Center(UCC)Verizon AirfoneTelephone #HoursMon - Fri8:00 AM - 5:00 PMCSTSubpoenas and court orders for Airfone recordsSubpoenas and court orders for Verizon Wireless records iSun - Sat7:00 AM - 8:00 PMESTExigent Situations24 x 7 IIAll information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If you have received this, please do not disclose, copy,or distribute to anyone other than an authorized law enforcement officiaL- 4139 -
Verizon Communications Landline, Internet, and Verizon BusinessSecurity Control Center (SCC) 800-483-0722Landline Emergency RequestsThe Verizon Security Control Center (SCC) is a 2417 365-day operation that provides assistance for Verizon Communications (does notinclude Wireless and Airfone) with regard to Emergency/Life Threatening situations such as 911 traces, active traces, last call buffers,subscriber information, Presidential traps and hostage/ban·icades.Hostage / Barricade AssistanceOptions available to Law Enforcement in a Hosta e / Barricade Situation:a. Operator BreakthroughI. If the Target Number is busy and LEA needs to break the line, contact the Local Verizon Operator to perform thebreakthrough. LEA should dial "0" and give operator "code red" or "911" as code so LEA will not be charged for thisservice.b. Change Target Number / Remove Calling Features1. Changes the Target Number to prevent any incoming calls. New phone number will be given to Law Enforcement only.Also, calling features will be removed so the banicaded subject will not be able to utilize for their advantage.c. Deny OriginationI. Prevents any outgoing calls being made from the target location.2. Cannot have a Ringdown if you have Deny Origination.d. RingdownI. If the Target Number picks up the phone to dial out, then it will automatically ring the number deSignated for LawEnforcement.2. Ringdowns can be perfonned to Landlines or Cell Phones.3. Cannot have Deny OIigination if you have Ringdown.e. Force Out of ServiceI. If the Target Number is busy when LEA attempts to call, then the number can be forced out of service to tenninate theservice, therefore disconnecting the call. The number will then be forced back into service, so LEA can make contact.f. Digital Tone1.Sends a 3-decibel sound on the phone line to initate the subject so they hang up the phone.2. Only available on certain switches.Infonnation needed from Law Enforcement:a. Phone number(s) ofbanicade location.b. Address of barricade.c. Dispatch number of LEA agency for verification.d. Name and can be reached number for LEA agent on site.Ifunable to provide a Phone number and the Address is invalid:a. Provide a phone number of a neighbor or business on the same street.b. Provide a phone number or name of apartment complex.c. Advise if the city could possibly be different.d. If possible provide a direction on the street. Note: VZ Security has no control over defective customer Premise Equipment (telephones, inside wiring, jacks, telephone drops).All information contained herein shou!d be considered confidential. This information has been prepared and distributed for Law Enforcement only. If youhave received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.- 4140 4
Electronic Surveillance Assistance Team (ESAT)The Verizon Electronic Surveillance Assistance Team processes all court ordered traps and traces, DNRlPen Registers, Feature Checks,Caller ID, Title 3 Oral Intercepts, FISA Orders, CALEA Solutions and 48 Hour Emergency Court Orders.Court OrdersVerizon's ESAT is the recipient of court ordered requests for pen registers, trap & trace, and/or wire intercepts. Verizon calmot provideinformation that is not specific to the court order. Court orders must provide all information that is required by Verizon to fulfill theorder.Typically, all court orders should include the following information: Verizon must be instructed to furnish specific information, facilities, and technical assistance necessary to accomplish theinstallation of the pen register, wire intercept or trap and trace device. Ifknown, the identity of the person(s) whose name is associated with the telephone line or other facility that is the target of theintercept and the person who is the subject of the criminal investigation. List telephone number only once, and if mUltiple numbers then reference target numbers I, 2, etc. Ifknown, the physicallocation of the telephone line to which the pen register or trap and trace device is to be attached, or the place where authority tointercept is granted. The identity of the agency authorized to intercept the communications, and the identity of the agency to bebilled for any charges associated with providing technical assistance. A non-disclosure statement directing Verizon not to disclose the existence of the court order to any persons, unless ordercd bythe court. A signature by the proper authority.Please note the Verizon Policies with regard to all court orders: Verizon does not provide Law Enforcement with any equipment such as DNRS (Dial Number Recorders) IPen Registers, orCaller ID (CND) Blocking units. Verizon does not allow any equipment to be connected inside Central Offices. Verizon will accept court orders via facsimile, mail or in person. Court order extensions are to be provided to Verizon Security prior to the expiration date of the original order, for theinterception to continue uninterrupted. It is Law Enforcement's responsibility to submit court order extensions prior to theexpiration date. You will receive a bill from Verizon Security for all court order services provided. You may also receive a scparate bill from theVerizon Business Office for any additional services (B 1 line I Circuit).Surveillance Camera RequestsVerizon requires a court order for any attachments to Verizon owned poles, including surveillance cameras. For installations involvingconnection to the Verizon network, on a pole that is wholly owned by another utility company, Verizon requires a letter from the utility,advising that they have approved the LEA installation. At the federal level the All Writs Act, 28 USC Section 1651, provides a basis forcourt orders for surveillance cameras.Court Order Charges (Charges are based per telephone number)'h out orior noticeChar! 'es are subject to chan!'e WItFUNCTION(Per telephone number)COURT ORDER PROCESSING FEE:TRAP & TRACETrap Set-Up Fee: (Per Event)Recurring Daily Charge(Estimated Price: Court Order Process fee 50 Trap set-up fee 50 Daily trap fee ( 10 X 60 days) 700)CALLER ID ADDED TO TARGET NUMBERCUSTOMER FEATURE CHECKS (Per Event)Call Forwarding Check, Speed Dial ListEngineered CircuitslB !lDry Pair for DNR:, ,CHARGE 50 50 10 50 25Tariff rate per stateCOURr ORDER EXTENSIONS must be receIved before the ongmal ordet expIres to aVOId bemg bllled another court order processmg fce.All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If youhave received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement offiCial.- 4141 -5
Legal Process ComplianceThe Verizon Legal Process Compliance Team is a point of contact for processing legal requests conceming telephone and IP records asset forth in Title 18, United States Code, Section 2703(c)(2). The requests processed by Legal Compliance are generally for basictelephone and IP information including subscriber (name and address), billing information, usage/toll and IP records which are billed tothe customer. The team also handles requests for miscellaneous records, special computer searches, employee records and records forVerizon Business.Special Computer Searches (formerly known as nfiles, AMA searches, data dumps UMS searches and tape edits)Special Computer Searches are processed to identify available incoming or outgoing calls for a particular telephone number on a specificday or period oftime. There is a charge for this service because records of these calls are not kept in the normal course of business.The goveming statute is l8USCS §2706(a). A Special Computer Search will produce a report displaying the date, time and duration ofthe available calls found. Originating numbers displayed on the report must be verified with all companies. Calls carricd by othcr carriersshonld be confirmed with that carrier.IP / Internet Services - Verizon Internet Services Inc and Verizon BusinessVerizon Intemet Services (aka Verizon Online) provides online dial-up, remote Intemet access, and high bandwidth dedicated access.Verizon Business (formerly MCI) is a global telecommunications company with an expansive IP network, providing data and Internetservices to businesses (including Intemet Service Providers), state and federal govemment entities, and residential customers worldwide.UUNET Technologies, Inc. - Verizon Business, provides wholesale online dial-up, remote Intemet access and high bandwidth dedicatedaccess and IP relay services.In order to respond to a legal demand for IP information, the following information is required to obtain accurate results: lntemet Protocol ("IP") address Date of connection Time of connection Time zone (time zone information is critical, as the time zone is determined by the machine on which the connection is logged,regardless ofthe geographic location of the machine or of the end user).Verizon cannot provide information that is not specific to the legal request. Please be specific whcn requesting information.A court order is required for content information.Legal Compliance ChargesCharges are subject to change without prior noticeServiceCharges' 0.10 per screen printLegal document responsesDiskette/CD 10 processing feeSpecial Computer Searches 150.00 per telephone number for 1-3 consecutive days, or 1000 per number for 30 consecutive daysor a calendar month, regardless of results. Charge is inclusive of incoming and outgoing calls,regardless of whether you request both or just one way.All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If youhave received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.- 4142 6
Unlawful GalJ Genter (UGG)Verizon Unlawful Call Center (UCC) handles unlawful calls and refers unwanted calls (misdirecteditelemarketers) to the service centerlisted on the customer's telephone bill. The UCC only investigates a complaint of unlawful calls when the customer files a telephoneharassment complaint with their local law enforcement agency. The results of a UCC investigation will only be released to a lawenforcement agency. Customers should contact their local Law Enforcement prior to contacting the UCC for emergency situations to lifethreats, bomb threats, kidnappings, missing persons and runaways. Law Enforcement should then contact the UCC for assistance; if thereis an emergency after hours, holidays or wcekends Law Enforcement can contact the SCC at A successful case for the UCC is determined by two "matched" (originating fi'om the same telephone number) traced calls.Requests for infonnation pertaining to an emergency threat to life will be processed after one call is traced or trapped.Calls carried by other carriers should be confirmed with that carrier. Originating numbers must be verified with all companies.Call Trace - Verizon provides Call Trace for customers to initiatc their own trace by dialing *57 (or pressing 1157 for rotarytelephones) immediately after a call has been completed and before another call is received. Upon completion of a successful trace,Verizon records the caller's telephone number, date and time of the call in its switch. This service is available in most central offices.Can Trace is the most reliable method of tracing calls. There is a charge to the customer that varies by state for using this service.Manual Trap - Manual traps are only an option when call trace (*57) is not available to the customer.Verizon can program a switch to "trap" call information for a particular telephone number if Call Trace is not available. Once the trap hasbecn placed on the line, and the customer has reported the date and time of the call, the UCC can search for thc reportcd call in theirsystem.Telecommunications FraudThe term "telecommunications fraud" is used to describe a variety of illegal activities, the purpose of which is to obtain and use telephoneservices without paying for them. It is a mUlti-bill ion-dollar problem throughout the telecommunications industry. There arc many typesof fraud, which both local and long distance providers experience on a daily basis. The various types of fraud that Verizon SecurityTelecommunication Fraud investigatcs include, but are not limited to the following:Types of FraudBilling EvasionCall ForwardingCall Sell OperationsCalling CardClip-OnIdentify TheftPBX IntrnsionSocial EngineeringSubscriptionThird Party BillingVoice Mail IntrnsionsDescriptionIllegal access and use of telephone services to avoid paymentIllegally forwarding a subscriber's telej hone service to a target telephone numberIllegal telephone service activity facilitated by an organized crime ringIllegal use of a subscriber'S calling cardIllegal hook-up/connection and use of a subscriber's telel'hone lineIllegal use of someone's personal information to obtain telephone serviceIllegal access and use of a business subscriber's PBX systemIllegally obtaining personal/credit information from subscribers by callers who misrepresent themselvesIllegal obtaining of telephone service via false informationIllegal billing ofthird party calls to a subscriberIllegal access and use of voice mail systemsVERIZON AIRFONEVerizon Airfone provides in-flight phone services on certain airlines.Requests for Airfone call record information via Subpoenas, Search Warrants, Court Orders and Summonses can be forwarded to:AlternateJRequests may be submitted Monday through Friday 8:00 AM - 5:00 PM CST.- 4143 -All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only If youhave received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.7
VERIZON WIRELESSGeneral Information for serving subpoenas, search warrants and court orders:Corporate name:Mailing address:Contact number:Hours:Fax numbers:Please be very specific with your requests and the timeframe for which you need the infonnation. Do not include such wording as "anyand all records" as this is much too broad a statement.Subscriber:Tolls:Call Detail Records:Calls to a Number:Location:Fealures:Payment history:ESN:name, address, social security number, contact numbers, activation date andnumber of mobiles on the account for the current subscriber unless a timeframespecifieddate, time, number dialed and the length of call for outbound calls; only non-restricted inbound callnumbersdate, time and length of call for outbound and inbound calls; captures outbound digits and inboundcall numbersdate, time and length of calls for all mobiles that called a specific destination numbercell site that handled the call (requires a court order)list of the fealures on the customer's phonedate, source and amount of paymentselectronic serial number of the deviceEffective August 1, 2006Document Production General Fee Schedule - Criminal'Type of RequestSubscriberCall detail/tollsibill copiesPayment historyCopy of service application (when available)Check copy or credit card number (when available)Call detail report with cell site information within 30daysCall detail report with or cell site information over 30daysAll mobiles that called a number within 30 daysAll mobiles that called a number over 30 daysVoicemail pass code resetCell site call searchesFeeNo chargeNo chargeNo chargeNo charge 35.00 1.00 per day per number 5.00 per day per number 1.00 per day per number 5.00 per day per number 50.00 per reset 30.00 per hour (length of request) per cell site if inLegal Dept. systems 60.00per hour (length of request) per cell site ifhas tobe researched by Network Dept. ( 15.00 min. per siteregardless) 125.00 per hourExpert testimony 50.00 per each 5-day increment, per numberText ContentPicture Content 50.00 per search'Billing may be subject to adjustment based on appbcable laws. Rates are subject to change.AU information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If youhave received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.- 4144 -8
Electronic Surveillance Fee Schedule'***Verizon Wireless' Surveillance Fees are Prorated***Fee 25.00 per request 50.00 administrative fee 25.00 set-up per switch - max 75.00 700.00 monthly service and maintenance fee per targetper switchOR 1,750.00 monthly service and maintenance fee pertarget for 3 switchesCALEA Title III - renewal 500.00 monthly service and maintenance fee per targetper switchOR 1,250.00 monthly service and maintenance fcc pertarget for 3 switches 50.00 administrative feeCALEA Pen/Trap & Trace - new order 20.00 set-up per switch - max 60.00 400.00 monthly service and maintenance fee per targetper switchOR 1,000.00 monthly service and maintenance fee pertarget for 3 switchesCALEA Pen/Trap & Trace - renewal order 300.00 monthly service and maintenance fee per targetper switchOR 750.00 monthly service and maintenance fee per targetfor 3 switchesPer Court Order Requests for InformationSubject to the General Fee Schedule only if theType of requestForce to analog (Lucent)CALEA Title III - new order--surveillance order was served on another carrierOn going Surveillance information without equipment 50.00 administrative fee(twice per week hard copy) 400.00 monthly service fee'Billing may be subject to adjustment based on applIcable laws. Rates are subject to change.All information contained herein should be considered confidential. This information has been prepared and distributed for Law Enforcement only. If youhave received this, please do not disclose, copy, or distribute to anyone other than an authorized law enforcement official.- 4145 9
Area Code reference201 New Jersey303 ( I304 West Virginia415I416 Ontario541 Oregon551 New Jersey661662203305 Florida417557,bb4204306418 Quebec559 California667307308419 Ohio423 T,561 Florida.562 va,i,v""a309 Illinois424 Arizona563 Iowa56456; Jhio57'571 Virginia205.206'i",.207 Maine08 Idaho14i315 New Yorkexas4 Vir9inia4:15 Utah214 Texas215216 Ohio316 Kansas317 Indiana318440 Ohio441217 Illinois218319 Iowa320442 Arizona443",I219 Indiana224 Illinois225 .vv','a"a321 Florida323I325 Texas445450464 Illinois330 Ohio469 Texas331 Illinois471473475227.'0' y la"v,228i229 Georgia231 ."v","a"780 Alberta781878Ii880 Paid 800 Service 81881 Paid888888 Toll Free669786 Florida787 Puerto Rico900 900 Service90167· Guam)eoroia, iexas800 800 Service801 Jt 802803· outhi804 Vir, 'nia805 i eO ! i &Texa,I Florid; Ontario906,a"8061 exas807 Ontario808 Hawaii907 AlasKa908 New Jersey909 ( i706 Georgia809Virgin Is & OtherCaribbean IsDominican Republic91 0 North Carolina912 Georgia602 Arizona603 New701I08 Illinois709I810 i i812 Indiana913 Kansas914 NewYork915 Texas ,, :!h;:10 US813 Florida916. 605 South Jakota606607 New York: IowaTexas7 . val"v",,,a814I815 Illinois81691 'New York918 C919 North Carolina608 i609 New Jersey71716 New York817 Texas818920925 11819 Quebec928 Arizona70(,701 lorth .Dakota702 Nevada703 Virginia573574 Indiana580 C585 New York43 uebec. ,Service785 Kansas: Illinoisrexas'lew YorK2213Iii586i2340hiC2391-londa339478479 Arizona240"0,,10,,340 U.S. Virgin Is4 0242246248341I345 (I Is347 New York484i500ICommunicationsSvcs501612 i613 Ontario614 Ohio719720615724832 Texas937 Ohio502503 Oregon616617727 Florida731835 :I843 South va,v';"a939 Puerto Rico940 Texas845 e-", York847 IllinOis848 New Jersey941 Florida947 i949,351 50 British251252 North254256,352FloridaI504i i505 New Mexico n ! kI3 OAnzonaOhio610, 0"i,aft,618111in 619i620 Kansas1 New YorkIINew Jersev'34/31 Texas828 North'830 Texas831iii931935 Arizona936 TexasR ; ;OI, Inn dj,ia, n a, t ; U ltoarhid a t " «'P H t 2 31 , "i COn lla ,a : ) ': :I' v",, a lfiFNleO;;;wriJaersevsey---h ; Aji"riiriii:" , ;;;on;:,aV";;a,,a--j(Je;d264 Anguilla267268i,269270,276' lirginia278281 rexas283 )hio284 British VIrgin40 Rhode Island402403 Alberta509'i Arizona510, i i "512 Texas630 Illinois40440;(513 Ohio514lwa.lew Yorki51lew York6316366416466475190ntano54 Florida757 Virginia758 St Lucia857858859954 Florida956'1 exas959,v"v,I,'4'FloridaIiTexas41UINew York,10""'.New YorkOntario c; rks &7§4 Iii765 Indiana7b,i770 Georgia860'i862 New Jersey863 lorida864 :outh865 ;rYUkOn & NW650 va,i,v,,,iaTl2 Florida a'; ,"Oad &IbUI763.970971 Oregon972 Texas973 New Jersev975' i978,'v"v,o",979 Texas ' 90n t;ta rio t 412 t%5:DIA nizo na R6 51 i 7ij,7'3pl lIiin oo is ii8 69IS t Kitts '& 'N eVis 9 80IN Oo nrth a mlilin a 413,,«ott,D v "i,v,,';a657 va,i,v '''a774aH,870984 North Carolina1301 "0,,'0"302414 V' ii540 Virginia660! i- 4146 -77" Nevada 78 British'" I,872 illinOis876985989,10
VERIZON Compliance Contacts Office name I Function Mailing Address Hours Telephone # Fax # Verizon Communications -Landline, Internet, and Verizon Business (fMC I) services Security Control Center Emergency requests from Law Enforcement I (SCC) · Court orders, wire tap, pen traps for wire 24x7 Electronic Surveillance communications and packet switching electronic 365 days
