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L/601/9034Monitor and review individuals progress in relation tomaintaining optimum nutritional statusGive presentations to groupsSupport individuals in undertaking their chosen activitiesControl the use of physical resources in a health settingSupport children and young people experiencingtransitionsPromote communication in health, social care orchildren’s and young people’s settingsContribute to the prevention of aggressive and abusivebehaviour of peopleService improvement in the health sectorUnderstand the process and experience of dementiaUnderstand Physical DisabilitySupport individuals with a learning disability to accesshealthcareUndertake urethral catheterisation processesPromote good practice in handling information in healthand social care settingsUnderstand mental health problemsPerform routine Electrocardiograph ECG ProceduresUndertake treatments and dressings of lesions andwoundsAdapt and fit healthcare equipment, medical devices,assistive technology, or products, to meet individuals’needsAdminister oral nutritional products to individualsPromote effective communication with individuals withsensory lossWork with other professionals and agencies to supportindividuals with physical disabilitySupport individuals to access housing andaccommodation servicesIdentify information requirements in a health contextPrepare and reproduce permanent radiographic imagesDevelop and prepare speech and language therapyresources for alternative and augmentativecommunication AAC useCarry out wound drainage carePrepare and provide surgical instrumentation andsupplementary items for the surgical teamCare for a newly born baby when the mother is unable todo soUnderstand Child and Young Person Development.Provide support to maintain and develop skills foreveryday lifeFacilitate learning and development activities to meetindividual needs and preferencesEnable individuals with behavioural difficulties to developstrategies to change their 334253432364334323430342835353841ProQual October 2017Level 3 Certificate in Healthcare and Social Care Support Skills8

T/602/3093Reprocess endoscopy equipmentSupport individuals with cognition and learningdifficultiesAssist in testing individuals’ abilities prior to planningphysical activitiesSupport individuals to manage dysphagiaProvide advice on foot care for individuals with diabetesTransport, transfer and position individuals andequipment within the perioperative environmentUnderstand Sensory LossSupport families who are affected by Acquired BrainInjurySupport individuals during a period of changePerform intravenous cannulationCare for individuals with urethral cathetersConduct routine maintenance on clinical equipmentAssist and support individuals to use alternative andaugmentative communication systems (AAC)Measure and record individuals’ body fluid balance in aperioperative environmentSupport parents/carers to interact with and care for theirnewborn babyDeliver training through demonstration and instructionPrinciples for implementing duty of care in health, socialcare or children’s and young people’s settingsPromote Child and Young Person DevelopmentDevelop and sustain effective working relationships withstaff in other agenciesUndertake physiological measurementsUndertake stoma careAdvise and inform individuals on managing theirconditionAssure the effective functioning of radiographic imageprocessing equipmentOperate equipment for intraoperative cell salvage bloodcollectionAssist others to monitor individuals’ progress inmanaging dysphagiaSupport carers to meet the care needs of individualsMaintain pharmaceutical stockAnatomy and Physiology for Maternity Support WorkersReceive prescriptions from individualsUnderstand how to support individuals with autisticspectrum conditionsSupport Individuals with Specific Communication NeedsObtain and test capillary blood samplesSupport individuals at the end of lifeContribute to effective multidisciplinary team workingAnalyse and present health related data and informationRemove wound oQual October 2017Level 3 Certificate in Healthcare and Social Care Support Skills9

Develop activities and materials to enable individuals toreach specific communication goalsOperate equipment for intraoperative cell salvage bloodT/602/3949 processing and complete intraoperative cell salvageblood processSupport parents/carers and those in a parental role toT/602/4017care for babies during their first yearT/602/4325 Obtain a client historyManage the availability of physical resources to meetT/602/4521service delivery needs in a health settingAdminister medication to individuals, and monitor theY/501/0598effectsUndertake an in-process accuracy check of assembledY/600/9395prescribed items prior to the final accuracy checkPromote equality and inclusion in health, social care orY/601/1437children’s and young people’s settingsUnderstand the impact of Acquired Brain Injury onY/601/6167individualsY/601/7903 Support individuals to live at homePromote person centred approaches in health and socialY/601/8145careInteract with and support individuals usingY/601/8825telecommunicationsY/601/9022 Undertake tissue viability risk assessmentsManufacture equipment or medical devices forY/602/0963individuals within healthcareProvide support for individuals with communication andY/602/3099interaction difficultiesMonitor individuals’ progress in relation to managingY/602/3121their body weight and nutritionY/602/4009 Examine the feet of individuals with diabetesAssist in implementing treatment programmes forY/602/3197individuals with severely reduced movement/mobilityAssist in the delivery of perioperative care and support toY/602/3930individualsCommunicate with individuals about promoting theirF/502/1224health and wellbeing while working as a Health TrainerUnderstand how to safeguard the wellbeing of childrenY/601/1695and young peopleD/601/1696 Support children and young people’s health and safetyDevelop positive relationships with children and youngH/601/1697people and others involved in their careWorking together for the benefit of children and youngK/601/1698peopleUnderstand how to support the positive outcomes forM/601/1699children and young peopleM/600/9760 Assessment and planning with children and young peoplePromote the wellbeing and resilience of children andF/600/9780young 2153183215332535353430ProQual October 2017Level 3 Certificate in Healthcare and Social Care Support Skills10

Professional practice in children and young people’ssocial care.Support individuals to prepare for and settle in to newT/601/7908home environmentsF/601/3764 Promote positive behaviourF/601/4056 Support use of medication in social care settingsProvide information and advice to children and youngA/601/1334peopleSupport young people to move towards independenceF/601/1349and manage their livesWork with children and young people in residential careA/600/9809settingSupport positive practice with children and young peopleL/601/2861with speech, language and communication needsK/601/0132 Support children or young people in their own homeSupport positive attachments for children and youngM/503/5877peopleM/504/2196 Support individuals with autistic spectrum conditionsH/503/8842 Prepare, load and operate decontamination equipmentK/503/8843 Prepare reuse-able medical devices for sterilisationCarry out sterilisation and product release of reusableM/503/8844medical devisesUnderstand how to monitor the decontaminationsT/503/8845processJ/601/1515Monitor and solve customer service problemsY/600/9669 Plan, allocate and monitor work of a teamJ/503/7165Understand stroke care managementF/602/4005 Conduct hearing assessmentH/602/4000 Conduct external ear examinationsL/602/1009 Carry out intravenous infusionsR/602/0959 Carry out blood collection from fixed or central linesD/503/1839 Diabetes awarenessIntroduction to the role and responsibilities of a healthL/502/1212trainerEstablishing and developing relationships withR/502/1213communication while working as a health trainerEnable individuals to change their behaviour to improveL/502/1226their health and wellbeing while working as a trainerClinical imaging support worker: Anatomy andJ/504/1023terminologyD/504/1027 Clinical imaging support worker: Fundamentals of careClinical imaging support worker: Radiation protection andF/504/1022awarenessCommunication and relationships to promote theJ/501/5988wellbeing and mental health of older peopleT/504/0997 The use of contrast media in clinical imagingSpeech and Language support for 11-16s: From theory inY/506/1406to practiceSpeech and language support for 5-11s: From theory 4321539633963ProQual October 2017Level 3 Certificate in Healthcare and Social Care Support Skills11

Communication and support for 0-25s with severe andcomplex needs: From theory into practiceSpeech and language support for under 5s: From theoryH/506/1408into practiceM/600/9385 Receive pharmaceutical 6454538453845404431Level 4 3510F/600/9777H/601/3546Unit TitleSupport disabled children and young people and thosewith specific requirementsEnable children and young people to understand theirhealth and well-beingDevelop and agree individualised care plans for babiesand familiesUnderstand the needs of children and young people whoare vulnerable and experiencing poverty anddisadvantageSupport individuals to access education, training oremploymentCentre RequirementsCentres must be approved to offer this qualification. If your centre is not approved pleasecomplete and submit form ProQual Additional Qualification Approval Application.StaffStaff delivering this qualification must be appropriately qualified and occupationallycompetent.Assessors/Internal Quality AssuranceFor each competence-based unit centres must be able to provide at least one assessor andone internal quality assurance verifier who are suitably qualified for the specificoccupational area. Assessors and internal quality assurance verifiers for competence-basedunits or qualifications will normally need to hold appropriate assessor or verifierqualifications, such as: Award in Assessing Competence in the Work EnvironmentAward in Assessing Vocationally Related AchievementCertificate in Assessing Vocational AchievementAward in the Internal Quality Assurance of Assessment Processes and PracticesCertificate in Leading the Internal Quality Assurance of Assessment Processes andPracticesProQual October 2017Level 3 Certificate in Healthcare and Social Care Support Skills12

Support for CandidatesMaterials produced by centres to support candidates should: enable them to track their achievements as they progress through the learningoutcomes and assessment criteria;provide information on where ProQual’s policies and procedures can be viewed;provide a means of enabling Internal and External Quality Assurance staff toauthenticate evidenceAssessmentCandidates must demonstrate the level of knowledge described in the units. Assessment isthe process of measuring a candidate’s knowledge and understanding against the standardsset in the qualification.Each candidate is required to produce evidence which demonstrates their achievement ofall of the learning outcomes and assessment criteria for each unit.Evidence can tfolio of evidencerecord of oral and/or written questioningcandidate test papersLearning outcomes set out what a candidate is expected to know, understand or be able todo.Assessment criteria specify the standard a candidate must meet to show the learningoutcome has been achieved.Learning outcomes and assessment criteria for this qualification can be found from page 15.Internal Quality AssuranceAn internal quality assurance verifier confirms that assessment decisions made in centresare made by competent and qualified assessors, that they are the result of sound and fairassessment practice and that they are recorded accurately and appropriately.ProQual October 2017Level 3 Certificate in Healthcare and Social Care Support Skills13

Adjustments to AssessmentAdjustments to standard assessment arrangements are made on the individual needs ofcandidates. ProQual’s Reasonable Adjustments Policy and Special Consideration Policy setsout the steps to follow when implementing reasonable adjustments and specialconsiderations and the service that ProQual provides for some of these arrangements.Centres should contact ProQual for further information or queries about the contents of thepolicy.Results Enquiries and AppealsAll enquiries relating to assessment or other decisions should be dealt with by centres, withreference to ProQual’s Enquiries and Appeals Procedures.CertificationCandidates who achieve the required credits for qualifications will be awarded: A certificate listing the unit achieved with its related credit value, andA certificate giving the full qualification title ProQual Level 3 Certificate in Healthcare and Social Care SupportClaiming certificatesCentres may claim certificates for candidates who have been registered with ProQual andwho have successfully achieved the required number of credits for a qualification. Allcertificates will be issued to the centre for successful candidates.Replacement certificatesIf a replacement certificate is required a request must be made to ProQual in writing.Replacement certificates are labelled as such and are only provided when the claim hasbeen authenticated. Refer to the Fee Schedule for details of charges for replacementcertificates.ProQual October 2017Level 3 Certificate in Healthcare and Social Care Support Skills14

Learning Outcomes and Assessment CriteriaA/601/8140Implement person centred approaches in health and social careLearning Outcome - The learnerwill:Assessment Criterion - The learner can:11.1Define person-centred values1.2Explain why it is important to work in a way thatembeds person centred values1.3Explain why risk-taking can be part of a personcentred approach1.4Explain how using an individual’s care plancontributes to working in a person centred way2.1Find out the history, preferences, wishes and needsof the individual2.2Apply person centred values in day to day worktaking into account the history, preferences, wishesand needs of the individual3.1Explain the importance of establishing consentwhen providing care or support3.2Establish consent for an activity or action3.3Explain what steps to take if consent cannot bereadily established4.1Describe how active participation benefits anindividual4.2Identify possible barriers to active participation4.3Demonstrate ways to reduce the barriers andencourage active participation5.1Support an individual to make informed choices5.2Use agreed risk assessment processes to supportthe right to make choices2345Understand person centredapproaches for care andsupportBe able to work in a personcentred way.Be able to establish consentwhen providing care orsupportBe able to encourage activeparticipationBe able to support theindividual’s right to makechoicesProQual October 2017Level 3 Certificate in Healthcare and Social Care Support Skills15

Learning Outcome - The learnerwill:6Be able to promoteindividuals’ well-beingAssessment Criterion - The learner can:5.3Explain why a worker’s personal views should notinfluence an individual’s choices5.4Describe how to support an individual to questionor challenge decisions concerning them that aremade by others6.1Explain how individual identity and self-esteem arelinked with well-being6.2Describe attitudes and approaches that are likely topromote an individual’s well-being6.3Support an individual in a way that promotes asense of identity and self esteem6.4Demonstrate ways to contribute to an environmentthat promotes well-beingProQual October 2017Level 3 Certificate in Healthcare and Social Care Support Skills16

Unit A/601/8574Principles of safeguarding and protection in health and social careLearning Outcome - The learnerwill:Assessment Criterion - The learner can:11.1Define the following types of abuse: Physical abuse Sexual abuse Emotional/psychological abuse Financial abuse Institutional abuse Self neglect Neglect by others1.2Identify the signs and/or symptoms associatedwith each type of abuse.1.3Describe factors that may contribute to anindividual being more vulnerable to abuse.2.1Explain the actions to take if there are suspicionsthat an individual is being abused.2.2Explain the actions to take if an individual allegesthat they are being abused.2.3Identify ways to ensure that evidence of abuse ispreserved.3.1Identify national policies and local systems thatrelate to safeguarding and protection from abuse.3.2Explain the roles of different agencies insafeguarding and protecting individuals fromabuse.3.3Identify reports into serious failures to protectindividuals from abuse.3.4Identify sources of information and advice aboutown role in safeguarding and protectingindividuals from abuse.4.1Explain how the likelihood of abuse may bereduced by:234Know how to recognise signsof abuse.Know how to respond tosuspected or alleged abuse.Understand the national andlocal context of safeguardingand protection from abuse.Understand ways to reducethe likelihood of abuse.ProQual October 2017Le

J/601/8576 The role of the health and social care worker 2 2 14 J/601/8853 Obtain and test specimens from individuals 2 2 12 J/602/3096 Prepare individuals for healthcare activities 2 3 17 J/602/3129 Assist in planning and evaluating learning activities 2 3 22 J/602/3924 Assist the practitioner to carry out health care activities 2 2 13 .