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Customer Stories:ReMedi Health SolutionsReMedi finds the remedy fortheir connectivity concerns Business needs - When COVID-19locked down most healthcare systems,About ReMedi Health SolutionsReMedi needed a new way to trainReMedi Health Solutions is a national healthcare IT consulting firm.medical teams to use electronicThey offer consulting services to healthcare organizations. Thehealth record (EHR) technology. Networking solution -firm provides innovative solutions to simplify the time-sensitiveprocess of implementing new Electronic Health Record (EHR)AT&T Dedicated Internet makes livesystems. Their expertise in evaluating, organizing, and makingremote training sessions possible forknowledgeable recommendations for EHR implementationhundreds of simultaneous users.helps to improve the quality of healthcare for their clients Business value - The ability to continueand the patients that depend on them.to operate during the pandemic, gainincreased efficiency, and deliversignificant savings for clients. Industry focus - HealthcareIT consulting Size - 85 employeesThe situationReMedi’s method for instructing healthcare workers how to usenew EHR technology involved flying hundreds of physiciansto each client’s location and individually training each medicalprofessional. When COVID-19 locked down most healthcarefacilities, ReMedi needed to create a virtual training approachthat was as effective as its in-person method. At the timeof the lockdown, they were working with a healthcareorganization that had a hard deadline for completing theEHR transition. ReMedi needed a robust and dependableinfrastructure, and they needed it quickly.CUSTOMER STORIES

Solutionthat 59 percent of physicians felt that their EHRneeded a complete overhaul.¹ReMedi chose AT&T Dedicated Internet, whichdelivered lightning-fast connectivity that has allowedReMedi Health Solutions eases the burden ofthe company to train thousands of doctors, nurses,implementing new EHR systems. Deploying a newand other healthcare professionals over livestreamEHR can be a stressful, time-sensitive project thatvideo. The resulting digital transformation has foreverinvolves selecting the system, migrating the data,changed the way ReMedi does business. ReMedi nowand training physicians and other healthcareprovides tablets for video training, trainees completeprofessionals how to use it.the program in about a quarter of the time, and clientssave between 30 and 40 percent of the original cost.GP Hyare, ReMedi managing director, said thecompany uses its understanding of technology andits deep clinical background to help organizationsovercome EHR challenges. “Whenever a hospitalsystem chooses to switch to new electronic healthrecord technology, we assist with every aspect ofthe implementation,” he said. This includes helpingwith the choice of a system, one-on-one physiciantraining, and support when the new system goes live.While moving to a new EHR can be complicated,ReMedi manages the complexity so organizationscan streamline the process that’s driving EHRimplementation and achieve their financial,operational, and clinical objective goals.Overcoming EHR challengesElectronic Health Records (EHR) are real-time, patient-A new operating strategyfocused, digital versions of patient charts, mandatedReMedi has always been committed to pulling allby the federal government in 2014. This system wasthe necessary resources together to create andesigned to provide easier, congruent access toinformed EHR implementation process for theirpatient records to help streamline the workflowclients. “We strive for a successful implementation,and visibility of information for providers. While thisand we’ve found that investing in our own physicianmandate can facilitate better communication andinformaticists to train physicians on the new EHRcare for patients, implementation of it is complex andmakes a world of difference,” Hyare said. “That leadscontinues to frustrate many healthcare organizations.to the patients getting better care because theA 2018 Harris Poll and Stanford Medicine survey foundphysicians aren’t uncomfortable with the software¹ nts/EHR-Poll-Presentation.pdfCUSTOMER STORIES 2

that they’re using. They can focus on the patientsIt was important to move fast. When COVID-19 sentrather than on using the computer.”the nation into a lockdown, ReMedi was working witha healthcare organization that had a hard deadlineIt wasn’t unusual for the company to fly 100 to 150for completing its new EHR implementation.physicians, nurses, and other hospital professionals tohelp a hospital or other healthcare facility deploy aFor the plan to work, ReMedi needed a robust andnew EHR platform. The system worked well becausedependable infrastructure. “We reached out to aReMedi’s trainers understood the needs of the hospitalcouple of different providers and AT&T Business wasstaff. “Physicians train physicians, nurses train nurses,the only company that didn’t ask what the size of ourand front desk staff train front desk staff,” he said.company was,” Hyare said. “And every other companysaid that it would take over 60 business days to getThe system that was in place was working wellthis accomplished.”for ReMedi and its clients; however, the COVID-19pandemic forced their leaders to come up with a new“We needed a speedy network fast, and AT&T Businessoperating strategy to ensure healthcare facilities werewas able to deliver that in under 30 days. We neededreceiving critical information to better treat patients.that speed because the hospital was going live on a“Prior to COVID, everything we’d ever done was in-certain date and they weren’t going to change,” he said.person, but the pandemic locked down everything,” hesaid. “It turned our model completely upside down.”The company’s clientele had come to appreciateReMedi’s at-the-elbow support. “This means thatwhenever a client we’re training has a question, thereshould be a person at his elbow to answer it,” Hyare said.“How do you have an at-the-elbow support personwhen you’re no longer able to be at the elbow?”A robust and dependableinfrastructureAbove and beyond whatwas envisionedReMedi decided to move to a virtual model. TheyIts hospital client was initially skeptical, becausegave tablets to healthcare workers and were givenReMedi’s virtual training called for adding an additionalpermission to access them remotely. Since ReMedilayer of technology – tablet computers to supporttrainers could see the screens, they were better ablevideo communication between trainees and teachers.to answer questions using a video connection. “Instead“It was a tough sell, but they understood that we wereof flying over 100 people to a hospital, we distributedlooking out for their safety. They knew that this wasover 150 tablets across 30 clinics and planned tothe best scenario for them to get the training andsupport the clinicians completely virtually.”support that they needed to meet their deadline.”CUSTOMER STORIES 3

He praised the client service that AT&T Business“We had a hard deadline tomeet, and AT&T Businessworked countless hours tomake sure that we wereable to achieve that goal.”GP HyareManaging Director, ReMedi Health Solutionsdelivered. “AT&T was amazing to work with,” he said.When there was an issue with a router, ReMedi’saccount team had a new chip shipped overnight.“All our computers were up and running witha one-day turnaround.”Impressive resultsin a quarter of the timeReMedi created a virtual command center at itsReMedi’s virtual training worked perfectly. “It wasHouston base, where more than 100 physicians andthe first time anyone had ever tried this on-demandother professionals worked to instruct the employeessupport model, and it worked very well,” Hyare said.of a large Northeast hospital. It selected AT&T DedicatedReMedi has virtually implemented two additionalInternet, which has provided a private, one-to-onehospital systems and is currently working with anconnection between the customer and AT&T Business.academic institution using its virtual model.The highly secure connectivity is proactively monitoredand supported 24/7 by AT&T Business experts.Hyare appreciates how the AT&T Dedicated Internetsolution is helping them to deliver their services. “It’sReMedi had only 30 days to create its new virtualamazing,” he said. “Clients are blown away with thetraining methodology. Hyare was impressed with theresults we’re able to achieve virtually.” One clientprocess to get AT&T Dedicated Internet implemented.operates 135 clinics spread throughout a large city.“We built an entire office and got AT&T Business to“You can imagine it being a logistical nightmare toinstall the solution within that 30 days.” He said thatvisit all those clinics, but in a matter of 10 days weAT&T really stepped up because ReMedi told its accountwere able to train 1,000 people.”team that it was supporting a hospital struck by COVID-19.“We not only hit that goal, but we were able to go aboveClients appreciate the convenience of ReMedi’s virtualand beyond what we had envisioned. And I don’t thinktraining. “They don’t have to go to a centralizedany other company would have been able to do it.”location. They can be at their home or office and talkto another physician one-on-one to get the trainingHyare continues by sharing, “We used the systemdone. It doesn’t interfere with their patient schedulefrom AT&T Business to be able to accommodateand they get better-quality training because it’s one-everyone virtually. We had 100 computers all streamingon-one instead of a classroom environment.”at the same time for 24 hours throughout the day,supporting the hospital with absolutely no lag. And theIn addition, the classroom model required everyoneonly way we were able to do that was with a strongto complete six to eight hours of training, but theinternet connection.”one-on-one model has cut the required time to twoCUSTOMER STORIES 4