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DatasheetWebexCloud-ConnectedUC 2022 Cisco and/or its affiliates. All rights reserved.
Datasheet2Contents 2022 Cisco and/or its affiliates. All rights reserved.03Product overview05Features and benefits05Multi-cluster visibilitywith actionable insights05Licensing06System requirements06Ordering information07Cisco environmental sustainability07Cisco Capital
Datasheet3Webex Cloud-Connected UC is a suite ofcloud services that help optimize Cisco UnifiedCommunications Manager (UCM) serviceperformance by providing business metricsand operational workflows through the Webexcloud, such as certificate management andtroubleshooting for all clusters, for both UCMand UCM Cloud.Product overviewWebex Cloud-Connected UC is a set of services inthe Webex cloud that provides enhanced businessand operational insights with the aim of improvingadministrative workflow productivity. It allows customersto leverage the benefits of the Webex cloud, while 2022 Cisco and/or its affiliates. All rights reserved.keeping your critical calling workload on your premises.Customers log in to Control Hub to get a single globalview where you can manage the entire on-premisesUCM network from a single operations control panel thatsupports your Cisco cloud or hybrid services.
Datasheet4Cloud-Connected UC achieves this with plugins thatare installed on the individual UCM applications thatsend telemetry data to the Webex cloud. Pluginsregister with the Webex cloud during onboardingand are authenticated to the cloud using the WebexCommon Identity framework. After initial onboarding andinstallation, subsequent updates to these plugins areautomatically managed through the cloud.Single stop visibilityfrom Control HubThe Webex Cloud-Connected UC services suite providesa cost-effective, cloud-managed admin experience,with multi-cluster visibility. It provides businessmetrics essential for capacity planning and optimizingresources. It helps system administrators maintainand communicate service-related KPIs. It providesautomated workflows for end–to-end troubleshootingand change management tasks, such as upgrades andcertificate management.AnalyticsOperationsBusiness insights: Usage,Certificate managementengagement, utilizationand troubleshootingCloudconnectorsDirect connectivityto the cloudUnifiedcommunicationsUCMIM andmanager (UCM)presenceUnityconnectionEndpoints and headsetsFigure 1. Webex Cloud-Connected UC solution overview 2022 Cisco and/or its affiliates. All rights reserved.CiscoEmergencyResponder (CER)
Datasheet5Features and benefitsTable 1.Webex Cloud-Connected UC featuresFEATUREBENEFITCCUC analyticsOffers a visual representation of information about your on-premises UC installation,such as endpoint inventory, headset inventory, call quality, call status, and otheruseful informationCertificate managementProvides the capabilities to manage certificates of all UC apps centrally, across multipleclusters and trust storesWeb RTMTWeb-based Real Time Monitoring Tool that simplifies and enhances the monitoringexperience for the real-time behaviour of the Unified CM, IM and Presence, and CiscoUnity Connection clustersWebex AppautoprovisioningAllows the automatic creation of devices for Calling in Webex (Unified CM) with zeroor minimal intervention from the administratorTroubleshooting workflowsGain actionable diagnostic insights and proactive troubleshooting workflows at thelevel of entire deployments to improve admin productivityMulti-cluster visibilitywith actionable insightsWebex Cloud-Connected UC provides visibility acrossall the customer deployment, including multiple clusters,and provides actionable insights, based on patterns wesee in the underlying data. Consolidating all customerdata into a set of visual analytics charts can improveadmin productivity and enable the IT team to clearlyobserve usage data and detect recurring patterns thatmay require attention, all from an interactive dashboard. 2022 Cisco and/or its affiliates. All rights reserved.LicensingCloud-Connected UC is offered to Cisco CollaborationFlex Plan customers as part of an Enterprise Agreement(FLEX EA) or Named User Agreement (FLEX NU) atno charge, for on-premises UCM customers.Cloud-Connected UC is now added, automatically,to new UCM Cloud orders. On-premises customerscan add Cloud-Connected UC as part of their Flex2.0 agreement. With Flex 3.0, Cloud-Connected UCis offered as a stand-alone subscription, which doesnot require any other service. This allows any UCMcustomers, still using perpetual licenses, to start usingCloud-Connected UC now.
6DatasheetSystem requirementsTable 2.System requirementsFUNCTIONREQUIREMENTSoftwareUCM versions: Unified CM 11.5(x), 12.0(x), 12.5(x), 14(x)MemoryThe Webex Cloud-Connected UC service runs with nice level 19 and average io-nicewith CPU affinity restricted to one CPU core. This helps to restrict the UC Analyticsservice to low CPU usage. The service runs with approximately 345 MB of RAM. TheCPU usage is 12%.DiskThe Cloud-Connected UC service uses approximately 155 MB of disk space for VoiceOperating System (VOS). The logging takes approximately 10 MB for log files and 10MB for audit log files. Log and audit files are rotated every 1 MBBandwidth usageFor a larger cluster, ensure that you have at least 2 Mbps of bandwidth. Lab calculationfor a system with 4000 CDR per minute, 8000 CMR per minute, with 80,000 phones,two trunks, and no headset. The bandwidth required is 1.19 Mbps. The total data sent,per day, from an on-premises deployment, per customer, is approximately 120 MBOrdering informationOrdering instructions are provided in the Cisco Collaboration Flex Plan Ordering Guide,here: laboration/guide-c07-740917.html. 2022 Cisco and/or its affiliates. All rights reserved.
Datasheet7Cisco environmental sustainabilityInformation about Cisco’s environmental sustainability policies and initiatives for ourproducts, solutions, operations, and extended operations or supply chain is providedin the “Environment Sustainability” section of Cisco’s Corporate Social Responsibility(CSR) Report.Reference links to information about key environmental sustainability topics (mentionedin the “Environment Sustainability” section of the CSR Report) are provided in thefollowing table:SUSTAINABILIT Y TOPICREFERENCEInformation on product material content laws and regulationsMaterialsInformation on electronic waste laws and regulations, includingproducts, batteries, and packagingWEEE complianceCisco makes the packaging data available for informational purposes only. It may notreflect the most current legal developments, and Cisco does not represent, warrant,or guarantee that it is complete, accurate, or up to date. This information is subject tochange without notice.Cisco CapitalFlexible payment solutions to help you achieve your objectivesCisco Capital makes it easier to get the right technology to achieve your objectives,enable business transformation and help you stay competitive. We can help you reducethe total cost of ownership, conserve capital, and accelerate growth. In more than 100countries, our flexible payment solutions can help you acquire hardware, software,services and complementary third-party equipment in easy, predictable payments.Learn more.January 2022For more informationTalk to your Cisco representative or Cisco partner account team 2022 Cisco and/or its affiliates.All rights reserved. Cisco, the Cisco logo, Webex by Cisco, and Webex are trademarks or registered trademarks of Ciscoand/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, see the Trademarks page on the Ciscowebsite. Third-party trademarks mentioned are the property of their respective owners. The use of the word “partner” does 2021Ciscoand/or its relationshipaffiliates. All betweenrights reserved.notimplya partnershipCisco and any other company. (2201R)
Webex Cloud-Connected UC is a set of services in the Webex cloud that provides enhanced business and operational insights with the aim of improving administrative workflow productivity. It allows customers to leverage the benefits of the Webex cloud, while keeping your critical calling workload on your premises.
