Issue Codes And Their Meanings - Office Of Unemployment Compensation

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Issue Codes and Their MeaningsThe Unemployment Compensation Claims System and the Pandemic Unemployment Assistance System in Pennsylvania are very similar to each other.Both systems use the same codes to describe potential reasons you may not be eligible for benefits and the issue must be investigated. The below listprovides the reasons your eligibility must be further reviewed.Individuals can see eligibility issues on their claims by logging into their dashboards, clicking the "My Benefits Plan" widget, and selecting "View YourBenefit Summary." Scroll to the "Outstanding Claims Issues" section to see which issues may be on your claim and find them on this list.If the Issues section of yourdashboard shows the issue.UC OfficeUse Only This means. And the action you must take is.Able & Available - FamilyResponsibilityContinue to file your weekly claims. Department staffWe received information that you may not be ablemay reach out to you for information about this issue,or available for work, therefore an examiner mustplease respond to the questions promptly to avoidreview your claim.delaying your benefits.Able & Available - Free handContinue to file your weekly claims. Department staffWe received information that you may not be ablemay reach out to you for information about this issue,or available for work, therefore an examiner mustplease respond to the questions promptly to avoidreview your claim.delaying your benefits.316Able & Available Illness/Injury/DisabilityAble & Available Lack of TransportationAble & Available Other ReasonsAble & Available Personal/Other ReasonsAble & Available School/TrainingAble & Available Tardiness Due toExceeding Point System283Abusive language1Continue to file your weekly claims. Department staffWe received information that you may not be ablemay reach out to you for information about this issue,or available for work, therefore an examiner mustplease respond to the questions promptly to avoidreview your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you may not be ablemay reach out to you for information about this issue,or available for work, therefore an examiner mustplease respond to the questions promptly to avoidreview your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you may not be ablemay reach out to you for information about this issue,or available for work, therefore an examiner mustplease respond to the questions promptly to avoidreview your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you may not be ablemay reach out to you for information about this issue,or available for work, therefore an examiner mustplease respond to the questions promptly to avoidreview your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you may not be ablemay reach out to you for information about this issue,or available for work, therefore an examiner mustplease respond to the questions promptly to avoidreview your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you may not be ablemay reach out to you for information about this issue,or available for work, therefore an examiner mustplease respond to the questions promptly to avoidreview your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed because of being absent or tardy,please respond to the questions promptly to avoidtherefore an examiner must review your claim.delaying your benefits.We received information that you are no longerContinue to file your weekly claims. Department staffemployed because your absenteeism/tardinessmay reach out to you for information about this issue,exceeded your employer's point system, therefore please respond to the questions promptly to avoidan examiner must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to an abusive language situation,please respond to the questions promptly to avoidtherefore an examiner must review your claim.delaying your benefits.

Accept WorkAlien (402.3)Apprenticeship/Training2We received information that you are no longeremployed due to accepting other work, thereforean examiner must review your claim.Continue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.118You indicated on your claim that you are not a U.S.citizen or authorized to work in the United States.In order to receive unemployment benefits youmust be a US citizen, registered alien authorized towork in the US, or permanent resident.Continue to file your weekly claims. Staff may need tocontact you to upload to your dashboard a copy ofyour work authorization statement and a copy of thefront and back of your Social Security card.615Attend School/TrainingAttend TAA School/Training616Base period wage decrease183Benefit Payment Control Audit601Cash/Inventory Shortages84Change in hiring agreement410Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to attending apprenticeship training,please respond to the questions promptly to avoidtherefore an examiner must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you left yourmay reach out to you for information about this issue,employment to attend school or training, thereforeplease respond to the questions promptly to avoidan examiner must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to attending TAA school or training,please respond to the questions promptly to avoidtherefore an examiner must review your claim.delaying your benefits.For Regular UC: Your reported base year wageswere incorrect and beign adjusted downward.Continue to file your weekly claims. When DepartmentFor PUA: The wages you reported for your basestaff reach out to you for information about this issue,year were too high (for example, maybe youplease respond to the questions promptly to avoidoriginally provided gross and not net) and yourdelaying your benefits.weekly rate will potentially be reduced.This has two meanings. Either your address is outFor PUA: Individuals who are out-of-state will receive aof-state but not a border state and you need tomessage explaining that proof of employment in PAprove your PUA eligibility, or this is a confirmedwith a COVID-19 related unemployment is required.fraudulent claim.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed because of a cash or inventory shortage,please respond to the questions promptly to avoidtherefore an examiner must review your claim.delaying your benefits.For PUA: You indicated on your claim that you quitThis is not an eligiblity issue and your payments will bedue to a change in your hiring agreement,made if there are no other unresolved issues.therefore an examiner must review your claim.We received information that you are no longeremployed due to a change in your work hours,schedule or assignment, therefore an examinermust review your claim.Change in Work Hours,Schedule or AssignmentClaimant has prior military orcivil employment219Claimant worked outside of USor Canada217Continue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. For militaryYou indicated on your claim that you have priorservice, upload your Member 4 DD-214(s), (any copymilitary and/or federal civilian employment withinbut Member 1 is acceptable). For federal servicethe past two years. This means you may haveemployment upload your Standard Form 8, Standardenough wages to qualify for regular UC.Form 50, W-2's and/or paystubs.The term “employment” shall include anindividual’s services wherever performed withinthe United States, the Virgin Islands or Canada.When Department staff reach out to you forSection 401(c) of the UC law requires a validinformation about this issue, please respond to theapplication, which means employment must bequestions promptly to avoid delaying your benefits.within the United States, the Virgin Islands orCanada.

Combined Wage Claim273Committing a DiscriminatoryActConscientious Objection Sabbath6Contract Violation7Corporate OfficerCustomer Complaints49Damage e - Freehand315Discharge - not most recentwork418Disciplinary ruptive Influence607You indicated on your claim that you have out-ofstate employment within the past two years. Thismeans you may have enough wages to qualify forregular UC.Continue to file your weekly claims. Staff will reach outto the states you indicated to request your wages anddetermine if you could qualify for regular UC.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to committing a discriminatory act,please respond to the questions promptly to avoidtherefore an examiner needs to review your claim.delaying your benefits.PUA: You indicated on your claim that you left yourThis is not an eligiblity issue and your payments will beemployment as a conscientious objector, thereforemade if there are no other unresolved issues.an examiner must review your claim.PUA: You indicated on your claim that you left yourThis is not an eligiblity issue and your payments will beemployment due to a contract violation, thereforemade if there are no other unresolved issues.an examiner must review your claim.Continue to file your weekly claims. Department staffWe received information that you are consideredmay reach out to you for information about this issue,to be a corporate officer, therefore an examinerplease respond to the questions promptly to avoidmust review your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to customer complaints, thereforeplease respond to the questions promptly to avoidan examiner must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to damaging equipment/property,please respond to the questions promptly to avoidtherefore an examiner must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to a disagreement or conflict,please respond to the questions promptly to avoidtherefore an examiner must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you were dischargedmay reach out to you for information about this issue,from your job, therefore an examiner must reviewplease respond to the questions promptly to avoidyour claim.delaying your benefits.PUA: You indicated on your claim that you are nolonger employed due to a discharge with a priorThis is not an eligiblity issue and your payments will beemployer, therefore an examiner must review your made if there are no other unresolved issues.claim.We received information that you are no longerContinue to file your weekly claims. Department staffemployed due to a disciplinary action ormay reach out to you for information about this issue,reprimand, therefore an examiner must reviewplease respond to the questions promptly to avoidyour claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to committing a discriminatory act,please respond to the questions promptly to avoidtherefore an examiner must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to dishonesty, therefore anplease respond to the questions promptly to avoidexaminer must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffYou indicated on your claim that you are no longermay reach out to you for information about this issue,employed due to having a disruptive influence,please respond to the questions promptly to avoidtherefore an examiner must review your claim.delaying your benefits.

Distance to Work10271When filing your claim, you indicated that you arenot unemployment due to the disaster (COVID-19).Therefore, an examiner must review your eligibilitysince PUA benefits only for individuals unemployeddue to a COVID-19 reason.Domestic ResponsibilityDUA - Unemployment notresult of disasterElected Offical203Failed to Report for RESEAFollow-up ActivityFailed to Report to Event 1Failed to Report to Event 2Failed to Schedule Event 1610Failure to Comply withEmployee Assistance Program(EAP)Failure to ReportFailure to Submit aDrug/Alcohol Test13Continue to file your weekly claims. When Departmentstaff reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. Department staffYou indicated you are an elected, appointed, or in a may reach out to you for information about this issue,a major policy making position.please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. Department staffYou failed to attend a required follow-up RESEAwill reach out to you for information about this issue,activity at a PA Careerlink, therefore an examinerplease respond to the questions promptly to avoidmust review your claim.delaying your benefits.Continue to file your weekly claims. Department staffYou failed to attend a required RESEA session at awill reach out to you for information about this issue,PA Careerlink, therefore an examiner must reviewplease respond to the questions promptly to avoidyour claim.delaying your benefits.Continue to file your weekly claims. Department staffYou failed to attend a required a second attempt atwill reach out to you for information about this issue,an RESEA session at a PA Careerlink, therefore anplease respond to the questions promptly to avoidexaminer must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffYou failed to schedule a required RESEA session atwill reach out to you for information about this issue,a PA Careerlink, therefore an examiner mustplease respond to the questions promptly to avoidreview your claim.delaying your benefits.You failed a second time to schedule a requiredRESEA session at a PA Careerlink, therefore anexaminer must review your claim.Failed to Schedule Event 2Failure of a Drug/Alcohol TestContinue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to having a domestic responsibility,please respond to the questions promptly to avoidtherefore an examiner must review your claim.delaying your benefits.We received information that you are no longeremployed due to the distance to travel to work,therefore an examiner must review your claim.We received information that you are no longeremployed due to your failure of a drug or alcoholtest, therefore an examiner must review yourclaim.We received information that you are no longeremployed due to failure to comply with anemployee assistance program (EAP), therefore anexaminer must review your claim.PUA: You indicated on your claim that you left youremployment by not reporting to work, thereforean examiner must review your claim.We received information that you are no longeremployed due to failure to submit a drug/alcoholtest, therefore an examiner must review yourclaim.Continue to file your weekly claims. Department staffwill reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.This is not an eligiblity issue and your payments will bemade if there are no other unresolved issues.Continue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.

Falsifying - Time RecordsFightingFiled outside US/CanadaFollow SpouseFree Form323PUA: You indicated on your claim that you are nolonger employed due to falsifying time records,therefore an examiner must review your claim.This is not an eligiblity issue and your payments will bemade if there are no other unresolved issues.55We received information that you are no longeremployed due to fighting on the job, therefore anexaminer must review your claim.Continue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.197You filed for benefits while outside of the UnitedStates or Canada. Section 401(d)(1) of the UC lawrequires you be physically present in the UnitedStates, the Virgin Islands or Canada, to file anunemployment claim.Continue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.617Continue to file your weekly claims. Department staffYou received information that you are no longermay reach out to you for information about this issue,employed due to following your spouse, thereforeplease respond to the questions promptly to avoidan examiner must review your claim.delaying your benefits.449Your eligibility for benefits is in question becauseyou may qualify for a UC claim or have some othersimilar reason for an eligibility review unrelated toyour employment separation.Health/Illness/InjuryContinue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to health/illness/injury, therefore anplease respond to the questions promptly to avoidexaminer must review your claim.delaying your benefits.Continue to file your weekly claims. When DepartmentWe received information that you received holidaystaff reach out to you for information about this issue,pay. Staff must ensure the proper deduction isplease respond to the questions promptly to avoidmade from weekly benefits.delaying your benefits.Holiday Pay157Hours16PUA: You indicated on your claim that you left yourThis is not an eligiblity issue and your payments will beemployment due to the hours being offered,made if there are no other unresolved issues.therefore an examiner must review your claim.664We received information that you did not work allhours, therefore an examiner must review yourclaim.Hours MissedIdentity Single Issue424Illness/Injury Work Related411Improper Handling ofFunds/PropertyInadequate job searches198Your identification information did not pass theSocial Security screening. Your claim cannotproceed because your identity is in question. Thedata will need to be fixed before the claim canproceed (such as if the SSN is wrong, or your nameis wrong, etc.).PUA: You indicated on your claim that you are nolonger employed due to a work-related injury orillness, therefore an examiner must review yourclaim.We received information that you are no longeremployed due to improper handling offunds/property, therefore an examiner mustreview your claim.You reported not doing the required job searcheswhen you filed your weekly claim. Because youindicated you did not do them, the systemgenerated an issue to stop payment.Continue to file your weekly claims. When Departmentstaff reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.You will need to provide proof of identity to theDepartment by uploading your Social Secuirty Cardand Drivers' Licesne or State ID to your dashboard andemailing UCHelp@PA.gov to explain you needverification.This is not an eligiblity issue and your payments will bemade if there are no other unresolved issues.Continue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. When Departmentstaff reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.

Incarceration120Independent ContractorInfo Provided To Agency445Insubordination60Invalid Claim/Application649Invalid Employer216Invalid Employer Chosen200Invalid SSN213IP – Investigation Case SpecialProject Scheme System261Labor Dispute186Labor Dispute - Failure toReturn320Continue to file your weekly claims. Department staffWe received information that you are incarcerated, may reach out to you for information about this issue,therefore an examiner must review your claim.please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are consideredmay reach out to you for information about this issue,to be an independent contractor, therefore anplease respond to the questions promptly to avoidexaminer must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffInformation has been provided to the Agencymay reach out to you for information about this issue,regarding your eligibility, therefore an examinerplease respond to the questions promptly to avoidmust review your claim.delaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to insubordination, therefore anplease respond to the questions promptly to avoidexaminer must review your claim.delaying your benefits.Continue to file your weekly claims. Department staffYou may not have a valid claim/application,may reach out to you for information about this issue,therefore an examiner must review your claim.please respond to the questions promptly to avoiddelaying your benefits.When you opened your UC claim, you indicatedContinue to file your weekly claims. Department staffyou had an employer which is not in our database. may reach out to you for information about this issue,We need to resolve this question of yourplease respond to the questions promptly to avoidemployment.delaying your benefits.When you opened your PUA claim, you indicated Continue to file your weekly claims. Department staffyou had an employer which is not in our database. may reach out to you for information about this issue,We need to resolve this question of yourplease respond to the questions promptly to avoidemployment.delaying your benefits.Your identification information did not pass theYou will need to provide proof of identity to theSocial Security screening. Your claim cannotDepartment by uploading your Social Secuirty Cardproceed because your identity is in question. Theand Drivers' Licesne or State ID, to your dashboard anddata will need to be fixed before the claim canemailing UCHelp@pa.gov to explain you needproceed (such as if the SSN is wrong, or your nameverification.is wrong, etc.).For Regular UC: You must upload 2 forms ofidentification that include one valid state or federalgovernment issued photo ID along with a secondarydocument. Documents must verify your name, currentmailing address, and Social Security number. Then,The claim is potentially fraudulent, or it is a brand email UCHelp@pa.gov to explain you are seekingnew claim and identity must be verified before any payment and the documents are available.payments can be made.For PUA: The Department will send a link in yourdashboard message center to verify your identitythrough a company called ID.Me. Follow the link tobegin. For more information and for those who cannotverify through ID.me, such as those under 18 years ofage, visit www.uc.pa.gov/puaContinue to file your weekly claims. Department staffWe received information that you are involved in amay reach out to you for information about this issue,labor dispute, therefore an examiner must reviewplease respond to the questions promptly to avoidyour claim. A labor dispute is a strike or lockout.delaying your benefits.PUA: You indicated on your claim that you did notThis is not an eligiblity issue and your payments will bereturn to work after a strike/lockout, therefore anmade if there are no other unresolved issues.examiner must review your claim.

Loss of LicenseLoss of TransportationContinue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. Department staffWe received information that you are no longermay reach out to you for information about this issue,employed due to a loss of transportation, thereforeplease respond to the questions promptly to avoidan examiner must review your claim.delaying your benefits.We received information that you are no longeremployed due to loss of a license, therefore anexaminer must review your claim.36290PUA: You indicated on your claim that you arereceiving/or will receive a Veterans Administration This is not an eligiblity issue and your payments will bedisability pension. Therefore an examiner mustmade if there are no other unresolved issues.review your claim to see if a deduction is needed.Negative Attitude46We received information that you are no longeremployed due to having a negative attitude,therefore an examiner must review your claim.No employment history189No violation331Military DisabilityCompensationNot Totally UnemployedOn-Call (Layoff Status)66Other187Other412Overpayment Without A Cause600Patient AbusePension163Personal or Other Reasons25Continue to file your weekly claims. Department staffmay reach out to you for information about this issue,please respond to the questions promptly to avoiddelaying your benefits.Continue to file your weekly claims. When DepartmentYou have not provided adequate employmentstaff reach out to you for information about this issue,history to qualify for this claim. Staff must reviewplease respond to the questions promptly to avoidyour eligibility.delaying your benefits.Your eligibility for PUA is in question because you Continue to file your weekly claims. When Departmentmay qualify for a UC claim or have some otherstaff reach out to you for information about this issue,similar reason for an eligibility review unrelated to please respond to the questions promptly to avoidyour employment separation.delaying your benefits.We received information that you were notContinue to file your weekly claims. Department staffconsidered to be unemployed during a week inmay reach out to you for information about this issue,which you filed for benefits, therefore an examiner please respond to the questions promptly to avoidmust review your claim.delaying your benefits.PUA: You indicated on your claim that you are oncall and your employment status is in question,therefore an examiner must review your claim.This is not an eligiblity issue and your payments will bemade if there are no other unresolved issues.Continue to file your weekly claims. Department staffStaff received information that your eligibility is inmay reach out to you for information about this issue,question, therefore an examiner must review yourplease respond to the questions promptly to avoidclaim.delaying your benefits.PUA: You indicated on your claim that you quit dueIf there is no eligiblity issue, your payments will beto "other" reasons, therefore an examiner mustmade if there are no other unresolved issues.review your claim.Continue to file your weekly claims. When DepartmentStaff received information that your eligibility is instaff reach out to you for information about this issue,question, therefore an examiner must review yourplease respond to the questions promptly to avoidclaim.delaying your benefits.Continue to file your weekly claims. Departme

Issue Codes and Their Meanings The Unemployment Compensation Claims System and the Pandemic Unemployment Assistance System in Pennsylvania are very similar to each other. Both systems use the same codes to describe potential reasons you may not be eligible for benefits and the issue must be investigated. The below list