Transcription
Central Supply-QuartermasterMerger Report Out“Supply & Demand”May 25-28
The OpportunityGreg Wright, Business ManagerKaizen SponsorChad Dahm, Department of HumanServices, Des Moines
The “Supply & Demand” TeamName of person presenting slide3
Team Members “Supply & Demand”SoniaFacilitatorFacilitatorTeam leaderMembers4Chad Dahm, Department of Human ServicesAnn Hogle, Performance ImprovementRuss Pape, Safety OfficerSonia Freeman, Central SupplyAlayne Doe, Central SupplyBecky Starits, Central SupplyGerene Thompson, Central SupplyTami Smith, QuartermasterMike Hines, QuartermasterJohn Griffith, QuartermasterShelley Gilgen, MaintenanceJan Doe, NursingPenny Cutler-Bermudez, Rehab ServicesFern Steward, NursingVal DeVolder, Print ShopPeggy Rohach, Respiratory TherapyKaren Minser, Central Supply
ScopeGerene This event will address inventory,purchasing, receiving products,receiving and filling orders frominternal customers and delivering ofproducts.5
GoalsBecky1. Zero duplication of processes2. Single standardized order form andprocess3. Zero disruption of services due to lack ofproduct6
ObjectivesFern1.2.3.4.5.6.7.8.9.10.7Combine the functions and responsibilities of QM and CSBecome more efficientAbility to handle the ordering of supplies, inventory and delivery ofrespiratory suppliesIncorporate resident employees into the new departmentDetermine a reasonable response time for deliveries to customersDevelop a standardized and consistent departmentcommunications processEducate the customers on the new department and newprocesses and their new role to elicit their cooperationDevelop a positive and mutually respectful working environmentDevelop a consistent inventory and reorder processDetermine appropriate mail delivery system
Kaizen MethodologyTami Clear objectives Team process Tight focus on time Quick & simple Necessary resources immediately available Immediate results (new process designed by end ofweek) 5S “mindset”--use the steps to support the eventactivities Sort, Set in order, Shine, Standardize, Sustain8
Current ProcessVal9
BrainstormingPeggy One order form for QM and CS supplies Electronic ordering only Realign duties and cross train for QM andCS staff Standardize inventory in MP2, whichincludes reorder quantities Streamline mail system Complete bar coding for all threedepartments10
De-selection ProcessPeggy Identifies– Impact tocustomer– DifficultyimplementingIMIIIIPA Helps to rate/rank solutionsto resolveissues whileidentifyingease ofimplementationCTII IVDIFFICULTY
New ProcessMike12
ResultsMikeCurrentNew% ChangeTotal Steps45633826%Total Delays40685%Value AddedSteps343012%Decisions242017%Total Handoffs681381%Doing more with fewer staff (4 less) from the three departmentsProcesses more efficient13
HomeworkPenny14ItemItem DescriptionPerson ResponsibleDue Date1Work with IT on purchasing memorials – process to send e-mail toCommandant’s Office of purchaseVal6-7-102Education to all areas on QM deliveries one time per day –communication plan – 10:00 a.m. cut off MEMOJohn & Mike6-7-103CS bulk delivery – educate and communicate with all areas involved –delivery only 2 times per week 10:00 a.m. cut off MEMOSonia, Jan, Fern4Only electronic ordering – QM & CS – MEMO ONGOING (no faxes)5IT intern to assist completion of bar-codingPeggy7-30-106Small non-emergency items the units will pick up unless can wait forregular pick up – MemoGerene6-14-107Standardized order form for CS-QM – including trial period – trainingand roll-outMike, Chris, Carl8-15-10Sonia6-7-10
HomeworkPenny158Bar coding in all three departmentsPeggy, Tami, Sonia8-30-109HCPCS in MP2Peggy, Sonia, Tami, Chris8-30-1010Cross training of all staff - procedure manuals for cleaningQM, CS & RT staff9-1-1011Centralized Mail SystemVal, Becky, Gerene,Penny,9-10-1012Evaluate items that can be stored in QM from CSJohn, Alayne9-1-1013Standardize inventory in MP2 – disposable equipment Input into MP2prior to deliveries to unit for CS & QMShelley, Peggy, Mike,Sonia9-1-1014Units go back to ordering own CS supplies until MP2 fullyimplemented on all the units – MEMO – standardized process on allunits by building – NUCS and Nsg. Staff place items where theywant.Jan, Fern6-30-10
HomeworkAlayne1615QM realign work duties for better flow and efficiency due toincreased workloadTami, Mike, John6-24-1016Key control for off-shift (need access control)Russ, John, Sonia9-1-1017Volunteers to help with mail (flowers, etc.)Becky6-7-1018CS to order disposable RT suppliesSonia, Peggy7-1-1019Evaluate work hoursBecky, Sonia, Gerene7-1-1020Utilize arts and crafts cart in QMPenny6-15-1021License tugger staffMike, John6-30-1022Emergency work orders change numberRuss6-4-1023LPN change cannula when changing neb-kit every 2 weeksJan, Fern6-30-10
HomeworkAlayne1724Remove unnecessary items from QM that belong to other areas– review other areas for storageTami, Mike, John6-30-1025Lab paperwork goes down with census or faxedFern6-30-1026Until MP2 is up and running – CS & QM will highlight if an itemis unavailable when they deliver productsMike, John, Alayne,Sonia6-7-1027Stand up computer is not hooked to computerSonia, Becky6-30-1028Review PMs and frequency and necessityAlayne, Peggy, Shelley7-30-1029New emergency work order numberRuss5-28-1030Refine donation processJohn, MikeOngoing31Review menu and recreation calendar distributionGerene, Becky, Val7-30-1032Can database allow those who ordered something to view thestatusCarl, Chris, Val7-30-10
Team Member ExperienceJohn, Mike
Comments Mike Rohlf, Kaizen Facilitator, Departmentof Economic Development, Des Moines Russ Pape, IVH Safety Ann Hogle, Performance Improvement
We welcome yourquestions and comments!20
Until MP2 is up and running - CS & QM will highlight if an item is unavailable when they deliver products Mike, John, Alayne, Sonia 6-7-10 27 Stand up computer is not hooked to computer Sonia, Becky 6-30-10 28 Review PMs and frequency and necessity Alayne, Peggy, Shelley 7-30-10 29 New emergency work order number Russ 5-28-10
