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Putting the Hospitality in HospitalOur PEPs Provide an Earand an AnswerTina Williams provides thisservice in both ED and for the3rd Floor in-house patients.Kadidja Malivert covers the2nd Floor patients.As part of the effort to improve the experiencesof hospital patients and their families, ourhospital has hired four Patient ExperienceProfessionals (PEPs). Their job is to ensure thepatients not only get great medical attention,but that they have the most positive experiencepossible during their stay at TVRH. The PEPwill answer non-medical questions, relayinformation from a provider to the patient,help patients understand the reason they arewaiting, serve as a patient advocate, or simplyget patients something they need like an extrapillow or blanket.Tina Williams provides this service in bothED and for the 3rd Floor in-house patients.Avena Dat covers the 4th and 5th Floors andKadidja Malivert covers the 2nd Floor patients.John Hartley covers ED plus Observation andCardiac Medical for the second shift, and soonthere will be a part-time PEP covering thehospital on weekends. Tina also makes followup phone calls to any patients who aredischarged from ED (and not admitted to thehospital) to find out how their experience wasand if there are any issues or questions that shecan resolve for them.This new role does NOT replace the PatientSurveys done by Auxiliary volunteers or theinteractions that naturally occur betweenpatients and the volunteer. If in-house patientshave a complaint or concern regardingtheir hospital experience, the PEP should becontacted directly so she/he can research thesituation and handle it with the appropriatestaff to resolve the issue for the patient. PEPscan be reached via Vocera at 352-751-8255.(Note: If the patient has been discharged thecurrent hierarchy should be used. First, callthe director of the department generatingthe complaint. If not available, call the housesupervisor and if not available, call RiskManagement.)GET A GOOD LOOK AT THESE PHOTOS. YOU WILL WANT TO BEABLE TO IDENTIFY THEM WHEN THEY ARE NEEDED.DON'T GET CAUGHT BY THE FLU BUGAvena Dat covers the 4th and5th FloorsAll volunteers who work on the TVRH Campus,East Campus, or the soon‐to‐be openedFreestanding Emergency Room are requiredto get a flu shot for the current season anddisplay the sticker of compliance on theirbadge.All volunteers who work solely at Ye OldeThrift Shoppe are not required to get a flushot but are encouraged to do so for their ownhealth and protection.John Hartley covers ED plusObservation and CardiacMedical for the second shift.The Hospital has received the vaccine andEmployee Health is offering free flu clinicsat several locations. The clinic schedule isavailable now on Vision under the EmployeeHealth and Wellness tab. As in the past, the5hospital onlygives the genericvaccine and notthe high dose.If you get your flu shot elsewhere, bring yourproof of inoculation to the Day Captain’s Officefor processing. You may pick up your stickerat the Day Captain’s Office approximately oneweek after dropping it off.Any volunteer working in a patient and/orpublic contact area who does not or cannotget a flu shot will be required to wear a maskwhen volunteering from Jan. 1 through March31, 2020.

New andReturningVolunteersSeptemberBarley, StacyBidwell, DonnaBigotti, KathleenCaminez, JaimeCapenter, RosemarieDonnelly, ArtEstep, JoannFerguson, MartyFillmore, BettyFox, AlisonGrasso, JosephHarless, CarolJancso, RaymondKing, EileenKirsch, HaroldKohler, MargaretLofland, SheilaMeyer, ElizabethMiller, AmyMorse, JaneRodriguez, BarbaraRossel, LindaRounds, DianaSchilb, ArleneSibley, GwenSimpson, VickieStone, ClarissaStone, RandyTully, DianeTurner, TeresaWasek, PatsyWhite, JohnWhite, MarlieseWhittington, JudsonWilliams, ElsaREMEMBERThis and ThatThe Cath Lab Team at The Villages Regional HospitalGathered Supplies for the BahamasWhat started outas just a little bit oflove has turned intosomething so muchmore! Followingthe devastation ofHurricane Dorian inthe Bahamas, the CathLab team at The Villages Regional Hospital has been gathering supplies that will help people in theBahamas as they recover from the storm.The supplies are headed to Sebastian, Florida, to make their way by boat to the Bahamas. This is agreat example of just one of the many great things our team members are involved in. It is an honorto have you all on our team!ARC EducationAnnual Regulatory Compliance Education & Risk Safety ModuleFor NEW VOLUNTEERSTuesday: OCTOBER 8 8-11 a.m.It is MANDATORYthat every volunteerbe recertified annuallyduring their birth month.Location is East Campus, 3rd Floor IT Training Room opposite the elevator.Tuesday: OCTOBER 22 8-11 a.m.Location changed to East Campus, 2nd floor, classroom #3For ANNUAL VOLUNTEERSLocation is East Campus, 3rd Floor IT Training Room oppositethe elevator. Any Tuesday . 7:30 a.m.-3 p.m.MAKE A NOTEON YOUR CALENDARBIRTHDAY MONTHTO REMIND YOURSELF.OUTSIDE TRANSPORTATION VOLUNTEERS can have their eyes checked any Tuesday whenthey take their annual ARC test. Eye tests are available between 8 a.m. andAWOWStoryER Experience at TVRH“The quality care I received at The Villages Regional Hospital was top notch!I can say this with accuracy and confidence because I have over 32 years ofhospital work experience under my belt. I came in with an eye injury andFriday Updateneeded an exam and evaluation. Brian Reinhartz is an extremely valuablemember of your medical team. He was considerate and made me feel like my small injury was themost important moment of his shift. He had excellent bedside manner, explained everything he wasdoing and provided the followup medication that I needed. His demeanor was calming and friendly.I knew he was in control and smart. Please keep doing the excellent work that I experienced. TheER is a well-functioning, caring unit.”from President and CEODon Henderson's6

Frugal Fashion FunA MASS-MAILING COMPUTERPROGRAM that proactivelyseeks out and resolvespotential delivery issues toprotect you. The Auxiliarysends messages to so manyvolunteers at once and toprevent your email providerfrom categorizing them asspam, they help ensure youreceive the messages.When you receive an emailfrom the Auxiliary officeDO NOT JUNK orUNSUBSCRIBE ITeven if the topic is of nointerest to you.JUST TRASH IT!We know that not all emailsfrom the Auxiliary will pertainto YOU. BUT, there are manythat will!So, if you unsubscribe or sendit to “Junk” you could missIMPORTANT information in thefuture! Such as:The HummingbirdHospital Christmas GiftAnnouncement(Hams & Turkeys)The volunteers are always eager todeliver a no-charge fashion show toyour club, social group, church orprivate gathering. Just contact our clothing co-manager Cinda French at 352-446-9736 orozbailey@comcast.net to discuss the details.From left: Nancy Cummings, Beth Malak and Cinda Frenchdressed in items from the Ye Olde Thrift Shoppe for the show.Ye Olde Thrift Shoppe is open Tuesday through Saturdayfrom 10 a.m. to 4 p.m. and is located at106 & 110 W. Lady Lake Blvd.just two blocks south of the CR 466 and US Highway 441 intersectionfacing the south side of Lady Lake Historical Park.Notice of Auxiliary LuncheonFor more information call us at 352-259-5853.We appreciate all your donations and can also pick up large pieces offurniture. Just call 352-874-3593.Temporary changes andDirectives concerningConstruction and RenovationsAnnouncements RegardingCoupons, Discounts, FreeTickets for VolunteersIF you accidently unsubscribeor you “Junk” it and are notreceiving notices your fellowvolunteers know about .please call theAuxiliary Office 352-751-8061.They cannot just reconnectyou, but they will help you getit done.Ye Olde Thrift Shoppe was invitedto be part of a program at theTrinity Ladies Lutheran WomenMissionary League along with twoother thrift stores. Three of theYOTS volunteers selected outfitsusing both items they had recentlypurchased plus items they foundin the Shoppe. Nancy Cummingswore a “lunch with the gang” outfitwhile Beth Malak showed off herrecently purchased dress and shoesshe wears to church. Cinda Frenchclosed the show wearing a silver andgold ombre dress with jacket thatperfectly matched the silver shoesshe had recently purchased at theShoppe.AWOWStoryfrom President and CEODon Henderson'sFriday UpdateTVRH Compassionate Care“My sister was sent to The Villages Regional Hospital with obstructedbreathing. When my husband and I arrived at the hospital, the volunteerswere helpful in escorting us back. We informed the staff of my sister’sAlzheimer’s disease and they did all they could to help.As the day went on, my sister became agitated and a nurse named Mary took over. She held mysister’s hand and talked soothing words to her for several hours giving us a much needed break.Our head nurse Melissa was professional and compassionate. Dr. Tran removed the blockage andseveral more nurses – including Paul, Jeff and Mary took great care of my sister.I will not hesitate to use TVRH as everyone we dealt with was top notch!”7

"Tooter" the ClownBeckie Montgomery, chair of Dietary, has an interesting hobby.She is a real clown.Members of Tri-County ClownAlley rang the bell for theSalvation Army in December 2018.(Photo from The Villages Daily Sun.)Beckie and her friend SharonDwyer often entertain together as"Tooter" and "Bling Bling."She had always been one to clownaround and she enjoys people andmaking them laugh. She movedto The Villages from Cincinnati,Ohio, in 2014, where she had beena federal food inspector. Whenshe found out there was a class tolearn how to be a clown, she reallyThis photo of Beckiewanted to be one!was taken at the recentvolunteer recruitment inShe soon signed up for the classthe Village of Fenney.and absolutely loves it. She hasmade many friends and had somany rewarding experiences.She loves it when the clowns govisiting in care facilities, especiallyBeckie as "Tooter."where the people are lonelyor don't receive many visitors.Beckie helps all the other clowns with their needs, such as"Tooter," as she is named, goesfun buttons and decorating their carts, and she helps theminto the rooms and tells sillybe the best clowns around! And they do get around, fromjokes. She often makes themDisney World to the forest, schools, and just about anywherea balloon flower to give somepeople need to laugh.sunshine to their day.Now, she and a friend are teaching Beckie also enjoys her work at the hospital. says she haspeople calling her "Tooter" in the hospital halls, and whenthe eight-week class which isshe subs for an outdoor transportation driver, the otherbased out of the Enrichmentdrivers wave and call out "Tooter" as they pass each other.Academy. TheyShe also is part of security during the annual hospital Galas.utilize their fellow clowns in theclasses as they teach basic clownskills and etiquette,and prepareparticipants foractive membershipin a clown alley orgroup. They alsoteach them aboutthe different typesof clowns, and howto choosea character, as wellas the basics ofThe clowns can be called for a gig to make people happy in many environments andclown arts.often in parades–from German to Italian. Beckie is in both pictures can you find her inthe photo at left? Look at the shoes.8

Heathy You, Healthy UsIn the Friday Updates from Don Henderson, that the volunteers have recentlystarted receiving, there is a section entitled WELLNESS CORNER, with varioustopics that you can attend. The classes do rotate, so you need to look at themevery week to see if something interests you.Our mission:To improve the health,well-being and quality oflife for Team Membersand community membersby empowering peoplethrough activities andprograms that supporta healthy lifestyle and acommitment to wellness.Watch the weeklyFriday Update fortimes and schedule.AttentionVolunteersThe Hummingbirdteam is in need of helpfrom any volunteer(s)who have experience inwriting articles and/orare willing to do simpleinterviews. If this seemsinteresting to you, pleaseContact skumler@gmail.com or 352-446-3133.This would be in additionto your regular volunteercommitment.The award-winning Healthy You, HealthyUs wellness program is focused on bringingnew, innovative classes and opportunitiesto the community and to hospitalemployees and volunteers to encouragepositive change in their overall health andwellness.Our Healthy You, Healthy Us Wellnessprogram is run by Juli Romero-Gomez,RN, CCWS, ACC Wellness Programcoordinator, Central Florida Health.She is assisted by Janice Boleyn, MBAWellness Program assistant, CentralFlorida Health. These leaders have thebackground and credentials to offer all ofus the opportunity to make a commitmentto wellness. It would be good stop at thissection of the Friday Update and checkout what is available. A recent class wascalled Kitchen Pharmacy. The flyer for theclass said, "Whether you have a cough, upsetstomach, earache, sore throat or an itchy rash,effective relief may be sitting in your kitchencupboards."It is true that some home remedies are simplyold wives tales, however others have stuckaround for generations because they actuallywork. This is a fun and informative class tolearn how common pantry items may help witheveryday ailments.The teacher for the class was Colleen Griffin.She works with several other experts ondifferent health topics scheduled throughCentral Florida Health.Kitchen Pantry was held in the TVRH PrivateDining Hall. Colleen had several vegetables9to show how they could be used in place ofpharmaceutical products. For example, anonion poulticecan be usedto break upmucus andcongestion andreduce spasmodic coughs.Colleen passed out a flyerwith instructions to make FireCider, which is an immunitybooster. Onion Honey Syrup is good for a coldor flu and can be taken very day during thewinter to help keep sickness away.Healthy You, Healthy Us also offers otherclasses such as Tobacco Free Florida, whichincludes free tools and services to help you getstarted. Additional classes include:Alzheimer’s Caregiver Support GroupAlzheimer’s Stage 1 Support GroupDiabetes Empowerment Education ProgramStress Less and Get More DoneHealthy, “Wellthy” & WiseHydrate with Fruit Infused WaterFamily Caregiver ConferenceTai Chi for Arthritis and Fall PreventionHere is a sample recipeTo make an onion poulice, slice ordice an onion, wrap it in a smalltowel or a Handi Wipe. Gather upthe ends and secure with a rubberband. Place it on the chest or backand leave it for 30 minutes. Repeat every threehours or until symptoms of congestion, mucus orspasmotic cough is relieved.

Sponsors of The Villages Regional Hospital Auxiliary FoundationSCHOLARSHIPSPONSORSROOM NAMINGSPONSORSDiana Ballard & John CaponePatrick Acevedo, M.D.Diane KupchakKen & Beth LunsfordJohn & Beth BondurantAdvanced Orthopedics InstituteLady Lake Area Chamber ofCommerceGeorge & Gloria CounselmanWalter & Robin BellAllen & Waneita MenkeCardiac and Vascular ConsultantsJutta OwensBoy Scouts of AmericaCity Fire RestaurantKathryn DeeringRuss & Marie D’EmidioFlorida Cancer SpecialistsGrace AMC Church &William F. Crumel Jr. FoundationInsight Credit UnionGary & Barbara KadowLake Sumter State CollegeArden’s Fine JewelersStephen & Mary Jane AutryJohn & Beth BondurantBuffalo CrossingsCart WorldLake Medical ImagingLeeSarHarry & Beth MillerNash Inc.Project S.O.S.Quest DiagnosticsCatholic Charities of CentralFloridaJohn & Cynthia Parr RableyRichard & Barbara ColeFred RobeyCebert Wealth ManagementCity FurnitureMary Ann & Evan RichardsFrancis & Linda RobackerDr. & Mrs. Edwin McDanielGeorge & Gloria CounselmanRotary Club of The VillagesFoundationElectrical Services Inc. – ESIRuggie Wealth ManagementFlorida Cancer SpecialistsCharlie & Debbie SmithProject S.O.S.Fred RobeyJim & Pam SmothersDaniel & Alberta SullivanSumter Landing Bicycle ClubDave & Cindy TaylorGerald & Marilyn Ten EyckThe Villages InsuranceSPECIAL EVENTPARTNERSCabaretSumter Landing Bicycle ClubJohn Truth & ReflexxOur MissionTo raise funds and create awarenessof the services which our hospitalprovides to maintain and improve thequality of patient care.David’s World CycleDemshar’sRaymond Joyce & Ruth BitnerFisher FoundationFross & Fross Wealth ManagementRobins & MortonRotary Club of The VillagesFoundationSabal TrustSander & Associates, P.A.Jim & Pam SmothersFrederick & Jacqueline FunkEugene & Marcia SpadaHill YorkDan & Alberta SullivanAlan & Carolyn Ann GoldsteinRobert GriffinHoney Baked HamHumane Society/S.P.C.A.of Sumter CountyMaen Hussein, M.D., & MichelleVivierosInsight Credit UnionMaurice & Betsy JoyJoseph & Millie KlemishJames KozinskiRobert & Barbara Kubea10Ron & Carol SpiraWendy L. StaniforthStyle MagazineSumter Landing Bicycle ClubGerald & Marilyn Ten EyckTrinity SpringsLee & Kay Van HornThe Villages Golf CarsThe Villages HomeownersAssociationThe Villages Insurance

OVERVIEW OF OFFICER DUTIESOVERVIEW OF OFFICER DUTIESAuxiliary Membership President: Chairs the Membership Branch Executive CommitteeEx-officio member of all committees except the Election CommitteeVice President of the Auxiliary Corporate Board of DirectorsResponsible for organizing and communicating with the Auxiliary MembershipAppoints Department ChairsFirst Vice President Assumes the powers and perform the duties of the President in the event of the absence, disability orresignation of the PresidentSecond Vice President Performs the duties of the President in the absence of the President and First Vice PresidentCoordinates the Election CommitteeServes as Chair of the Auxiliary Handbook CommitteeThe Recording/Corresponding Secretary Keeps and distribute an accurate record of all Membership Branch Executive Committee and GeneralMembership meetings of the Auxiliary MembershipConducts all the general correspondence of the Auxiliary Membership, including Sympathy and GetWell cards to membersHistorian Collects and organizes historical data including, but not limited to: newspaper articles, photos, specialevents and fundraisersScans all articles from local publications and sends to the Auxiliary Foundation Office for recordkeepingParliamentarian Knowledgeable and familiar with Robert’s Rules of Order, the governing authority for AuxiliarymeetingsEnsures meetings of the Auxiliary Membership are conducted under these proceduresVoting is only open to active members of the Auxiliary as of June 30, 2019112

Officer Nomination FormTVRH AUXILIARY MEMBERSHIP OFFICER NOMINATION FORMfor the 2020-2022 termI wish to nominatefor the position ofWhat makes this person a viable candidate? – Experience, knowledge, skills, etc.Your name Phone numberHas this person agreed to be nominated?YesNoselfThis form must be turned in to Day Captain's office no later than Dec. 15th.This form must be turned it to Day Captain’s office no later than December 15th12

Peggy Roche. Proofreader: Kathy Greenfield Staff Advisor: Rena Marchand. This newsletter is dedicated to the hardworking volunteers at The Villages Regional Hospital. Elected Officers. Jeannie Rogale - President When elected, officers serve a term of two (2) Gloria Counselman - 1. st. Vice President . Joan Hanosek - 2. nd. Vice President .