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Heritage at Deer CreekAssisted Living and Memory Care CommunityHeritage Newsletter3585 S. 147th St., New Berlin, WI 53151 262-789-6600 heritagesenior.comOctober 2018Letter from the DirectorDear residents and families,Heritage is dedicated to providing quality services, and ourstaff, together with our quality department, work continuouslyto improve our practices and knowledge in order to provideexcellent care and amenities.Connie KnappOur annual Resident Satisfaction Survey, which you will beExecutive Directorreceiving this month, helps us in our mission, providing qualitativeresponses that help us form action plans to help us improve. This survey measures youropinions on a variety of topics, including housekeeping, amenities, security, care, andmore, and allows you to rank them from 1(very dissatisfied) to 5 (very satisfied).Please take a few minutes to fill out this survey and return it to us by mid-November. Inthe coming months, we’ll review the surveys, then share the results with you – along withour action plans for future improvements based on the data we’ve collected.Thank you for taking the time to help us improve. Your feedback is appreciated!Sincerely,Connie KnappSeptemberCentenarian PartyBernice and Regina becamestars of the show at their 100thbirthday party on September 7.The mayor of New Berlin, DavidAment and our chief operatingofficer, Pierre Verger, joinedfamily, Deer Creek residentsand staff in wishing the twocentenarians well.The Heritage Senior Living Mission:To provide the highest standard while protecting, cherishing, and dignifying the knowledge, value, and joy ofour respected residents.
A Message from the Wellness NurseStay Healthy This Flu Seasonwtouches their own face.Flu season is officially upon us.Which means if you haven’tgotten your flu shot yet, makesure to schedule it soon! Youcan also check with yourcommunity director to seewhen flu shots will be offered inyour community.Get plenty of sleep. This willhelp your boost your immunesystem, as will being physicallyactive, drinking plenty of fluidsand managing your stress.Wash your hands often. If soapand water aren’t available,use an alcohol hand sanitizer.On top of getting your flu shot,here are other steps you cantake to ensure you and yourloved ones stay healthy:breathing, pain orpressure in the chest orabdomen, suddendizziness or persistentvomiting) seek medicalattention right away!Avoid close contact withthose who are ill.Avoid touching your eyes, noseor mouth. Germs often spreadwhen a person touches acontaminated item, thenAngie, LPNAnd remember: If you areexperiencing flu symptoms(particularly difficultyA Message from CulinarySnacks to Satisfy your Fried Food CravingsFall brings with it beautifulfoliage and plentifulharvests. It also,unfortunately, brings theend of the grilling season.But don’t despair! Thereare plenty of other funways to prepare yourfavorite foods – ways thatcan even make yourvegetables interesting!This fall, consider bringinga little crunchy goodnessto your vegetables byfrying them.Broccoli cauliflower anddomestic or wild mushroomsare particularly good whenlightly battered and fried ina healthy oil.Serve them with a fundipping sauce – like ranch,hot sauce, barbecue sauceor even low-sodium soysauce – to crank up theflavor profile.Lightly fried vegetables canBrian BercherCulinary Directormake a great side dish ormeal – or a festive tailgatingsnack. And the best part is,they are simple and easy tomake (and quite tasty)!Our Quality Promise to YouOur quality promise starts with commitment. Heritage Senior Living is committed tolistening to YOU. Got an idea? A suggestion? We want to hear it. Quality matters sowe appreciate your ideas and input. Whether you are an employee, a resident, afamily member or a visitor, let us know. Email us at: quality@heritageal.com
Staff UpdatesWelcome to our new LPNs, Therese and TammyThis month we would like tointroduce our two newestLPNs, Theresa SamuelsonNelson and Tammy Rice.Both of them will beworking third shift here atDeer Creek.Theresa has an extensivebackground in the assistedliving environment. She iscurrently continuing hereducation and haspreviously earnedacademic achievementawards.Tammy has over 24years of experienceas an LPN in varioussettings. In 2010 sheleft South Carolina toreturn to her homestate of Wisconsin.Theresa Samuelson-NelsonLPNWe are happy tohave them both onour Deer Creek team.When you see themaround, please takethe time to welcomethem to thecommunity!Tammy Rice, LPNLast Month’s Staff TrainingØ Difference PC, POC & PCCØ When to call DON/EDØ What is Person Centered Care?Ø TransfersØ Activities Critical Element PathwaysØ Core ValuesØ InfluenzaØ ChartingØ Smile/compassion/caring: Resident FirstØ Fire SafetyØ Bed PansØ LaundryØ Rest & TurningØ Resting & TurningØ Removal of GarbageØ PPE ProtectionØ Hospice ProtocolsØ Care PlansWe’re Looking for Volunteers!We are looking for people to volunteer at ourcommunity. If you are interested in helping out,please call us at 262-789-6600.
Last Month in PictureswOktoberfest Family PicnicIn September we celebrated Oktoberfest with our annual family picnic on September15.Festival European and The D’lustig’n Wendlstoana Dancers performed, while residents andfamilies enjoyed good company, food, beer and wine.Clockwise from topleft: FestivalEuropean perform.Hannah and herdaughter enjoy theshow. The Dancersperform. Audrey anddaughter pose forthe camera. Provieand her daughter.Take a break fromthe festivities. Stanlooks for his beer.
Last Month in PicturesGrandparents DaySeptember 9 was Grandparents Day, so we celebrated with Root Beer Float and CraftSocial. What a great day to spend time with family!Clockwise from top left: The Coles family gathering.Proud grandma Therese with her family. Beverlyworks on her grandparents picture frame craft.Jeanne with her family.Resident BirthdaysJacob H. 10/18Ilene 10/8Patricia M. 10/13 Joan H. 10/25Randy R. 10/15 LaVilla W. 10/31Welcome to our New Residents!MetaMarthaIlene
Upcoming EventsCareer Discovery Fair on Wednesday, October 3, from 12-5 p.m.Horizon Men’s Health Presentation on Wednesday, October 3, at 2:30 p.m.Memory Café on Thursday, October 4, at 10 a.m.Family Council on Tuesday, October 9, at 6 p.m.Culinary Meeting with Brian on Tuesday, October 16, at 6 p.m.Horizon Presents Understanding Medicare Options on Thursday, October 18, at 6 p.m.Trick or Treat Scavenger Hunt on Friday, October 26, at 10 a.m.For more information contact Barb George at bgeorge@heritageal.com or 262-432-0222.Write us a Review!We want to hear from you! If you’re pleased with yourexperience at Heritage, let us know by writing us areview online. You can find us on various websites,including Facebook, Google, Yelp and more.And don’t forget to like us on Facebook and follow uson Twitter (@Heritage Senior)to stay up to date on Heritage news and events.NEW Friends and FamilyReferral Program!If you refer someone who movesinto one of our Assisted Living orMemory Care communities, you’llreceive 500 toward your nextmonth’s rent! If you refer 2 people,you’ll receive 1,000 ( 1,500 total)and if you refer 3 people, you’llreceive 1,500 ( 3,000 total)!
Horizon Presents Understanding Medicare Options Career Discovery Fair on Wednesday, October 3, from 12-5 p.m. Horizon Men's Health Presentation on Wednesday, October 3, at 2:30 p.m. Memory Café on Thursday, October 4, at 10 a.m. Family Council on Tuesday, October 9, at 6 p.m. Culinary Meeting with Brian on Tuesday, October 16, at 6 p.m. on Thursday, October 18, at 6p.m.
