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T-SB-0003-19January 4, 2019Entune Audio Head Unit Software Update (Fujitsu avigation/Multi Info DisplayMarket USAApplicabilityYEAR(S)MODEL(S)2016 - 2017Camry, Camry HV2016 - 2018Corolla, Prius C, RAV4,RAV4 HVADDITIONAL INFORMATIONSUPERSESSION NOTICEThe information contained in this bulletin supersedes Service Bulletin No. T-SB-0234-17. The Introduction and Software Update Procedure sections have been updated.Service Bulletin No. T-SB-0234-17 is obsolete and any printed versions should be discarded.Page 1 of 15
T-SB-0003-19January 4, 2019Page 2 of 15Entune Audio Head Unit Software Update (Fujitsu Ten)IntroductionSome 2016 model year vehicles equipped with Entune Audio (version UU.11.13), Entune Audio Plus (version EU.20.21) or Entune Premium Audio (CU.20.22) or older may exhibit oneor more of the following conditions: Bluetooth audio information is missing from instrument cluster MIDLong street names are not indicated when using turn-by-turn directionsAbnormal navigation routingToyota Park Assist Settings button displays in the Settings menuSystem is unable to call phone numbers with “-” present in the numberSystem is unable to send SMS via the Quick Message featureAbnormal Bluetooth audio playback when inserting and removing the iPhone USBcable from the USB portSystem is unable to play audio from iPhone connected via USB when two phones areconnected via Bluetooth at the same timeBrowse button operates intermittently in Bluetooth AudioScreen flickers when switching between day and night modesAbnormal Pandora Internet Radio operation when switching between two iPhonesUnit reboots intermittentlyDiagnostic Trouble Code (DTC) U1110 or B15E6 is presentDiagnostic screen displays intermittentlyWeather Map is inoperative“Unable to connect to server” displays when using voice recognition and searchingfor “IHOP”Panoramic view monitor operates abnormally
T-SB-0003-19January 4, 2019Page 3 of 15Entune Audio Head Unit Software Update (Fujitsu Ten)Introduction (continued)Some 2016 – 2017 model year vehicles equipped with Entune Audio (version UU.10.48),Entune Audio Plus (version EU.10.68 or EU.20.25 or EU.20.28) or Entune Premium Audio(CU.10.71 or CU.10.72 or CU.20.05 or CU.20.08) may exhibit one or more of thefollowing conditions: Inoperative swiping feature on Apps or Setup screens Meijer department store is intermittently pronounced “Mee-jer” Number of transferred contacts does not update Slacker Radio skips two songs when using steering wheel controls Starting Pandora Internet Radio via Voice Recognition is intermittently inoperative FM mode displays the incorrect number of available stations intermittently Voice Recognition does not start intermittently Audio intermittently displays on the Home screen Rumbling sound when no audio is playing Intermittent “Message list could not be loaded” displays when retrieving messages Audio information does not match between the head unit and the instrument cluster Instrument cluster has incorrect display of XM channels Panoramic camera view is intermittently inoperative Scout voice guidance has rear speakers muted USB audio playback resets after key cycleSome 2016 – 2017 model year vehicles equipped with Entune Audio (version UU.11.16),Entune Audio Plus (version EU.20.25) or Entune Premium Audio (CU.20.26) or older mayexhibit one or more of the following conditions: System is unable to adjust volume during voice navigation operation“Low Fuel Level” pop-up does not display on the navigation screenAbnormal POI operationFreezing on the fuel consumption screenPhone book fails to completely loadPhone widget shows phone number instead of phone book nameToyota Entune App Suite will not downloadIncorrect navigation location displays on traffic map Incoming call screen information is incorrect Bluetooth connection takes too longAbnormal Bluetooth operation switching between phonesDiagnostic Trouble Code (DTC) U0293 setWhen switching from Bluetooth audio to Entune audio, no sound is outputXM presets cannot be set
T-SB-0003-19January 4, 2019Page 4 of 15Entune Audio Head Unit Software Update (Fujitsu Ten)Introduction (continued)Some 2016 – 2017 model year vehicles equipped with Entune Audio (version UU.11.19),Entune Audio Plus (version EU.22.06), Entune Premium Audio (CU.22.06) or older mayexhibit one or more of the following conditions: Unable to change the time intermittentlyUnit reboots intermittentlyBackup camera stays on too longUnable to browse contacts while drivingUnable to use the dial pad while drivingUnable to switch Bluetooth devices while drivingIncorrect items selected when inputting addresses for navigationSpotify song information does not displayReduce the number of prompts when using voice recognitionSome 2016 – 2018 model year vehicles equipped with Entune Audio (version UU.11.27),Entune Audio Plus (version EU.22.15), Entune Premium Audio (CU.22.15) or older mayexhibit one or more of the following conditions: Unable to select HD radio using voice recognitionUnable to browse music using voice recognitionUnable to select FM genre using voice recognitionUnable to delete destination using voice recognitionVoice prompt interrupt is defaulted to offAbnormal Bluetooth pop-up messagesIntermittent Bluetooth disconnectionUnable to set XM channel 000 as a presetIntermittent freeze conditionAbnormal Bluetooth volume operationUnable to stop voice trainingContact image missing or partially displayed with iOS 11.3.x or laterUpdated software is now available to address these conditions, improve hands-free soundquality, and enhance other visual and usability features. Follow the Software Update Procedure inthis bulletin to install the latest software version.
T-SB-0003-19January 4, 2019Page 5 of 15Entune Audio Head Unit Software Update (Fujitsu Ten)Warranty InformationOP CODEEL9053DESCRIPTIONSoftware UpdateTIMEMODELOFPCamry, Camry 40-0254086804-02100RAV4, RAV4 0-0R18086804-4210086804-4211086140-424600.3Prius CABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described inthis bulletin.T1T27374
T-SB-0003-19January 4, 2019Page 6 of 15Entune Audio Head Unit Software Update (Fujitsu Ten)Software Update InformationHEAD UNITAPPLICABLE FILE ON THE USB DRIVEEntune Audio15TBDANA-CA01 1134.kwiEntune Audio Plus15TDDANA-CA01 2239.kwiEntune Premium Audio15TDANNA-CA01 2239.kwiQTY1MULTIMEDIA SOFTWARE FILE DOWNLOADThe Multimedia software update file may be downloaded directly from this Service Bulletin byclicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)from the “zip” folder and saved directly to a commonly available blank USB flash drive.For USB flash drive requirements and download instructions:Refer to TIS – Diagnostics – Reprogramming – Reference Documents –“Multimedia Software Download Instructions”
T-SB-0003-19January 4, 2019Page 7 of 15Entune Audio Head Unit Software Update (Fujitsu Ten)Software Update Procedure1. Confirm the audio system type by checking the panel ID printed above the top right orbottom right of the display.Figure 1.21341Corolla3Cam ry, Camry HV2RAV4, RAV4 HV4Prius CMODELCamry,Camry HVYEAR2016CorollaRAV4,RAV4 HV2017Prius CCorolla2017 – 2018ENTUNE AUDIOENTUNE AUDIO PLUSENTUNE N/A100628100639100638100637
T-SB-0003-19January 4, 2019Entune Audio Head Unit Software Update (Fujitsu Ten)Software Update Procedure (continued)2. Perform steps 7 – 11 and verify the latest software needs to be installed.Is the software up to date? YES — This bulletin does NOT apply. Continue diagnosis using the applicableRepair Manual.NO — Continue to step 3.3. Insert the USB flash drive into the vehicle USB port.4. Start the engine.5. When the Select Audio Source screendisplays, continue to the next step.Figure 2.6. When the USB source icon highlights anddisplays the USB name with the icon,continue to the next step.Figure 3.Page 8 of 15
T-SB-0003-19January 4, 2019Page 9 of 15Entune Audio Head Unit Software Update (Fujitsu Ten)Software Update Procedure (continued)7. Go to the Setup screen.A. For Entune Audio:Press the Setup button on the panel.Figure 4.12341Corolla3Cam ry, Camry HV2RAV4, RAV4 HV4Prius C
T-SB-0003-19January 4, 2019Entune Audio Head Unit Software Update (Fujitsu Ten)Software Update Procedure (continued)B. For Entune Audio Plus/Entune Premium Audio:(1) Press the Apps button on the left or right of the panel.Figure 5. Camry, Camry HV, Corolla,RAV4, RAV4 HVFigure 6. Prius CFigure 7.NOTEIf the Entune pop-up displays, select Ok.(2) Select Setup on the Apps screen.8. Select General on the Setup screen.Figure 8.Figure 9.Page 10 of 15
T-SB-0003-19January 4, 2019Entune Audio Head Unit Software Update (Fujitsu Ten)Software Update Procedure (continued)9. Select Software Update from the list on theGeneral Settings screen.Figure 10.HINTScroll down the list untilSoftware Update displays.10. Select Update on theSoftware Update screen.Figure 11.Figure 12.NOTEIf software is detected properly, a“New Software was found.” pop-upwill display.Page 11 of 15
T-SB-0003-19January 4, 2019Page 12 of 15Entune Audio Head Unit Software Update (Fujitsu Ten)Software Update Procedure (continued)Figure 13.11. Verify that the NEW software is up to dateon the Software Update screen.Table 1. Software Version InformationENTUNE AUDIOTYPECURRENTVERSIONOperating SystemDevice ce Recognition12. Select Update Software on theSoftware Update screen.ENTUNE AUDIO U.11.34UU.11.34Figure 2.39EU.22.39ENTUNE PREMIUM 39CU.22.39CU.22.39CU.22.39CU.22.39
T-SB-0003-19January 4, 2019Entune Audio Head Unit Software Update (Fujitsu Ten)Software Update Procedure (continued)13. Select Yes on the “Would you like to start thesoftware update?” pop-up.Figure 15.Figure 16.NOTEEntune Audio Plus ONLY: Select the left boxon the “This preset is currently empty. Wouldyou like to save [XXXX] as a preset?” pop-up.14. This unit will begin installation.NOTEDo NOT turn off ACC before the software isready for updating.Figure 17.Page 13 of 15
T-SB-0003-19January 4, 2019Entune Audio Head Unit Software Update (Fujitsu Ten)Software Update Procedure (continued)15. When “The software is ready for updating”displays, cycle the ignition OFF, wait 30seconds, then cycle the ignition ON again.Figure 18.16. Wait for the audio system to complete thesoftware update.Figure 19.NOTEDo NOT turn off ACC before the next Toyotalogo screen displays.When the Toyota logo screen displays, theupdate is complete.Figure 20.17. Remove the USB flash drive from the vehicle USB port.Page 14 of 15
T-SB-0003-19January 4, 2019Page 15 of 15Entune Audio Head Unit Software Update (Fujitsu Ten)Software Update Procedure (continued)Figure 21.18. When the the Select Audio Source screendisplays, continue to the next step.19. Perform steps 7 – 10 of the Software Update Procedure to re-enter theSoftware Update screen.20. Verify that the software information is updated on the Software Update screen.Table 2. New Software Version InformationTYPEENTUNE AUDIOM/D/YENTUNE AUDIO PLUSM/D/YENTUNE PREMIUM AUDIONEW VERSIONNEW VERSIONNEW 39AudioUU.11.34EU.22.39Updated Date(If no GPSsignal, datemay NOTbe accurate.)EU.22.39CU.22.39Updated Date(If no GPSsignal, datemay NOTbe accurate.)BluetoothUU.11.34Navigation–Device CU.22.39CU.22.39Updated Date(If no GPSsignal, datemay NOTbe accurate.)21. If this bulletin is being applied for contact images missing, delete all Bluetooth pairings, thenre-pair all devices.
11. Verify that the NEW software is up to Figure 13.date on the Software Update screen. Table 1. Software Version Information TYPE ENTUNE AUDIO ENTUNE AUDIO PLUS ENTUNE PREMIUM AUDIO CURRENT VERSION NEW VERSION CURRENT VERSION NEW VERSION CURRENT VERSION NEW VERSION Operating System UU.10.48 EU.20.08 UU.11.06 UU.11.08Navigation UU.11.13
