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companybrochure.belfast office.Unit 5GWeavers CourtLinfield RoadBelfastBT12 5GH 44 (0) 28 9089 7650hello@leaf-it.comwww.leaf-it.comdublin office.Results driven IT servicesfor the modern business.Regus HouseHarcourt CentreHarcourt RoadDublinDO2 HW77 353 (0) 1 477 3153hello@leaf-it.iewww.leaf-it.ie

contents.contents.4AN INTRODUCTION TO LEAF6THE LEAF APPROACH7PARTNERSHIPS810OUR EXPERIENCEIT SERVICES1118managed services12cloud solutions14IT support15cyber security16disaster recovery17hybrid cloudCONTACT USbelfast office.Unit 5GWeavers CourtLinfield RoadBelfastBT12 5GH 44 (0) 28 9089 7650hello@leaf-it.comwww.leaf-it.comdublin office.Regus HouseHarcourt CentreHarcourt RoadDublinDO2 HW77 353 (0) 1 477 3153hello@leaf-it.iewww.leaf-it.ie

an introduction to leaf.success with cloud.an introductionto leaf.Leaf is a cloud first IT Managed Servicescompany, providing results driven IT solutionssince 2003.With a focus on support, security and disasterrecovery, Leaf deliver fully managed IT solutionsand cloud technology for productivity,profitability and business growth.» World leading cyber security» Disaster Recovery in minutes» Highly accredited IT experts» 75% of support tickets closed in 24 hours» 95% of client issues resolved remotely 44 (0) 28 9089 7650hello@leaf-it.comwww.leaf-it.com3

the leaf approach.success with cloud.the leaf approach.Each client is unique, and we see ourselves as being in the people businessrather than the sales business. That is to say we focus on building longterm relationships so that clients stay with us as they grow their business.Our job is to interpret your needs and objectives, and to design, deliver andsupport class leading business solutions.Our staff are our most valuable asset and we treat them as such. Manyof our team have been with Leaf for a long time meaning clients receive aconsistently exceptional service and build long standing relationships withIT professionals that love what they do, which .With your help, weconduct an in depthbusiness needs analysisto ensure that we proposeand deliver the outcomesyou need.Tailored monthly reportsidentify trends and canhighlight developing issuesso they can be investigatedand addressed. This canhelp keep costs down andprovide valuable insight intoperformance.Our client base istestimony to the qualityof our consultingcapability and technicalknowledge.Once your businessneeds have beenidentified and agreed,our senior architectsbuild your solutionusing proventechnologies that work.567implementation.management.monthly reviews.Our implementations aremeticulously plannedand deployed, and our 20years of experienceensures a seamlesstransition.At all times clients haveaccess to their accountmanager, and if need be,every level ofmanagement within Leaf.The monthly reviewmeeting with yourCustomer ExperienceManager is the forumfor discussing solutionperformance, evolvingneeds and any otherissues arising. We prideourselves on open,transparentcommunication withour clientsResults driven IT services forthe modern business. 353 (0) 1 477 3153hello@leaf-it.iewww.leaf-it.ie4

partnerships.success with cloud.partnerships.Leaf have a strong network of partnerships with technology giants.Our partnerships give customers access to the best technology acrosscyber security, productivity, disaster recovery and more as well as theunique opportunity to engage directly with industry leaders at the topof their game.Our partners include: 44 (0) 28 9089 7650hello@leaf-it.comwww.leaf-it.com5

our experience.success with cloud.our experience.We have worked with clients across many sectors with expertise in:123legal.financial andprofessionalservices.retail andhospitality.456government.media andcommunications.not for profit.We have industry wide recognition, partnering with some of the best:123Microsoft IrelandAward WinningPartner.Dell EMC GoldPartner.Deloitte Fast50 Winner 2010to 2017.456Microsoft CloudSolutions ProviderDirect (Top ld Partner. 44 (0) 28 9089 7650hello@leaf-it.iewww.leaf-it.ie6

our experience.success with cloud.500 cloudmigrations.Microsoft Competencies:1234Gold CloudProductivity.Gold Smalland MidmarketCloud Solutions.Silver CloudPlatform.SilverCollaborationand Content.5678Silver DataAnalytics.SilverDatacenter.Silver EnterpriseResource Planning.SilverMessaging.clients we have worked with:Read all our case studies:www.leaf-it.com/case-studies/ 44 (0) 28 9089 7650hello@leaf-it.comwww.leaf-it.com7

IT services.success with cloud.IT services.Our IT services are the building blocks of our lifecycle approach, allowingyou to future proof your technologies and build IT systems that lead tobusiness success.Every service we provide is based on delivering tangible results for clients.We want you to see where your IT investments have benefited your business.All our services are completely flexible - so as you grow they can adapt.managed services.cloud solutions.IT support.cyber security.disaster recovery.hybrid cloud. 353 (0) 1 477 3153hello@leaf-it.iewww.leaf-it.ie8

IT services.success with cloud.managed services.Streamline your IT operations and get more from yourinvestments with Leaf’s Managed Services.Leaf provides professional, scalable and secure managedservices to power your business. We’ll make sure you derivethe maximum benefit from your technology investment bycontrolling costs and increasing productivity and uptime.We deliver yourIT while youconcentrate onyour business. 44 (0) 28 9089 7650hello@leaf-it.comwww.leaf-it.com9

IT services.success with cloud.cloud solutions.We develop and deliver cloud solutions that transform theway you work and drive your business forward.Our cloud solutions team will design and implement theright technology for your requirements - whether it be abespoke CRM, a business intelligence solution, a companyintranet, productivity suite or a flexible cloud phone system.PRODUCTIVITYProductivity is one of the pillars of profit, and cloudsolutions allow your employees to work smarter and moreefficiently so your business can thrive.Office 365Office 365 includes the tools you need, where you need them.Outlook, OneDrive, Word, Excel, PowerPoint and One Note allaccessible via one log-in.SharePoint OnlineShare and manage content, knowledge and applications toempower teamwork and collaborate seamlessly across yourorganisation.SharePoint will empower teamwork with dynamic andproductive team sites every project team, department anddivision. Share company files, data, news and resoucres.Your intranet can be customised to streamline work anddrive organisational efficiency by sharing commonresources, and applications, on portals.Microsoft TeamsMicrosoft Teams is a unified communications platform thatcombines workplace chat, video meetings, file storage andapplication integration to enhance teamwork andproductivity.PowerApps» Access your data from anywhere, at any time, across allyour devices.» Empower your workforce with familiar tools thatpromote productivity and collaboration.» Streamline your business process to improve efficiencyand enhance customer service.» Work towards a paperless office by reducing dataduplication and paper waste.» Easy to predict costs and great savings due to directmonthly billing.» Office 365 is a completely scalable solution which willgrow and evolve to meet your business needs. 353 (0) 1 477 3153hello@leaf-it.iewww.leaf-it.ieMicrosoft PowerApps allows you to easily build the custombusiness applications you need and extend, or customise,the apps you already use. It enables a wide range of appdevelopment possibilities that can transform manual, oroutdated processes, into efficient apps. Task and rolespecific scenarios like inspections, field sales enablementand marketing are included to underpin your processes.Dropbox BusinessDropbox, with 500 million users, is a powerful collaborationfile sharing facility that facilitates collaboration with“anytime and anywhere” access to your files. It is safe,secure and reliable.CRMLeaf’s highly skilled cloud solutions team will work with youto establish your organisational objectives, and build abespoke combined CRM, with Microsoft’s Dynamics 365, todeliver your specified outcomes.10

IT services.success with cloud.Dynamics 365 for SalesDynamics 365 Sales helps you build relationships andsales with your customers, and at the same time gives youin depth insight into your sales and marketing pipeline.Dynamics 365 for Customer ServiceMake sure your customers have the best experiencepossible. Boost customer satisfaction and retention byensuring your staff have access to the most accurate andup to date customer information at all times.Dynamics 365 for MarketingBring your marketing content, data and processes togetherwith Dynamics 365 to deliver engaging customerexperiences across all touch-points.BUSINESS INTELLIGENCEPower BI is a business analytics service that deliversinsights to gather business intelligence to enable fast andinformed decisions.CLOUD VOICEPhone systems hosted in the cloud for flexibility, costsaving and powerful call management features. Leaf offer acomplete cloud communication solution for your businessgiving you flexibility, scalability, cost effectiveness andcomplete control. 44 (0) 28 9089 7650hello@leaf-it.comwww.leaf-it.com11

IT services.success with cloud.IT support.Leaf’s Managed IT Support is there to support the day today running of client offices, providing remote accesssupport and quick resolution to any IT problem. If a sitevisit is necessary, our team will visit your premises.IT Support from Leaf will:» We will keep you informed about the performance ofyour systems, and proactively suggest improvementsthat will benefit your business.» Leaf will keep your systems fit for purpose, allowing youto focus on your business objectives. Updates andmaintenance are taken care of by our experiencedtechnical team.» If and when any of your team needs to talk to us, our ITprofessionals and Cloud experts are on hand, always. 353 (0) 1 477 3153hello@leaf-it.iewww.leaf-it.ie12

IT services.success with cloud.cyber security.A complete cyber security managed service is necessaryto identify and manage cyber security risks. Oursecurity managed service provides a complete range ofsophisticated software products that secure your entirenetwork.Leaf’s Cyber Security Managed Service includes:» Internet Gateway Protection» Email Security» Patch Management» Ransomware Protection» Data Leakage Prevention» Encryption» Multi-factor Authentication» Mobile Device Management» Security Training 44 (0) 28 9089 7650hello@leaf-it.comwww.leaf-it.com13

IT services.success with cloud.disaster recovery.Maintain data protection, customer confidence andyour corporate reputation with fully managed disasterrecovery. Leaf’s Disaster Recovery managed solution is acomprehensive, integrated back up and disaster recoveryservice which provides fast and flexible recovery optionsin the event of any kind of failure or loss of data.Leaf’s Disaster Recovery Managed Service will:» Significantly reduce downtime.» Provide instant recovery of data» Reduce costs» Provide powerful automation, reporting and monitoring» Give you complete data management - no separatesolutions» Visibility from a single control centre 353 (0) 1 477 3153hello@leaf-it.iewww.leaf-it.ie14