Transcription
NationalCoverageComprehensive repair programsfrom the nation’s leadingrepair services providerTrustedBrandImprovedCustomerExperience
SEARS THIRD PARTY REPAIROUR MISSIONAs the nation’s leading repair service provider, our approach is simple—we support your business objectives by providing a consistent,professional, and satisfying customer experience.Improving the repairexperience for our clientsand their customers bydelivering total repairSears Third Party Repair offers a business model that is uniquely preparedto handle your organization’s service calls. We work to set the standardfor implementing comprehensive, integrated repair service solutions thatrespond to the increasing pressures organizations are under to providetheir customers with a consistent, reliable service experience.solutions through ourorganization’s dedicatedrepair technicians,technological resources,and customer care services.Nationwide Coverage from a Trusted BrandThe Sears name is synonymous with integrity, quality and reliability. It’s arecognized brand your customers know—and trust. Here’s why:n Experience: With over100 years of repairexpertise, morecustomers chooseSears for product andappliance repair thanany other providerNo other repair services provider in the nation has ateam of over 10,000 trained technicians ready to serveyour customers.n Expertise: We executeover 13 million servicecalls per year, usingthe nation’s largestmobile fleetn Comprehensive: We provide service in all 50 states and Puerto Rico,and offer state-of-the-art carry-in repair centersOriginalPurchaseImproved Customer ExperienceSears Third Party Repair offers a wide range of repairservices that address your organization’s needs andimprove your customers’ overall repair experience.Let us customize a more efficient and consistentReplacementrepair solution for your organization, which willPurchasehelp increase customer satisfaction and loyalty.CUSTOMERLIFE CYCLECustomers who have apositive repair experiencewith Sears are morelikely to strengthen theirloyalty to your brand.RepairUse &Maintain
FEATURES ANDA Single Repair Provider and Point-of-ContactBENEFITSSears Third Party Repair can eliminateyour organization’s reliance onindependent networks of repairtechnicians—which can be costlyand difficult to manage.n Improved customerexperiencen Single pointof contactn Sears employedtechniciansn Maximized systemsintegrationn Streamlined repairprocessesn Service all majorbrandsn Business ProcessManagementSystem includingISO Certificationsn Technology-richinfrastructuren Turnkey operationn State-of-the-artCall Centersn Centralized billing& reportingWe offer a flexible end-to-endservice solution or the option ofchoosing only the capabilities thatmeet your organization’s needs.vice Deliveryn Recognized andtrusted brandBy centralizing your repair resourceswith a single point-of-contact you provideyour organization with more time to focuson your core business, with a positive impacton the bottom line.A COMPLETESERVICEPROCESSS ernAuatio nalysisSitn National coverageand supportl AnsweringCalS er@A GLANCEvice DispatchOver 10,000 Professional Repair TechniciansSears technicians are trained and certified in the latest repair technology.Your organization will receive the necessary combination of skills,methodologies, and experience your customers deserve. Your customerswill experience:n A Sears uniformed repair technician with official ID—the vast majorityof technicians are Sears employees and undergo stringent securityand background checksn Prompt, courteous service—our technicians leave the work site asclean as they found itn Fully-stocked vans with most frequently used parts—our goal is to dothe job right the first timeIntegrated Repair Solutions that Provide Added ValueSears Third Party Repair works to set the standard for implementingcomprehensive repair service solutions that add value to our clients’organizations. We will help your company build an integrated, strategicand consistent service and repair process for your customers.
THE ONLY REPAIRRESOURCE YOURORGANIZATIONNEEDSIn-Home RepairBreadth of Brands, Depth of ResourcesSears Third Party Repair services all major brand appliances, homeelectronics, lawn & garden equipment, fitness equipment, power toolsand much more. We offer both on-site and carry-in repair capabilities,as well as specialty services such as product refurbishment and toolcalibrations. You can depend on us for the necessary product knowledgeand technical resources to support your business.Technology-Rich InfrastructureInvesting in state-of-the-art resources can be an expensive, difficult, andongoing undertaking. By partnering with Sears Third Party Repair, yourorganization can leverage our significant investment in the latest highperformance service technologies, including:n Kitchen & LaundryAppliancesn Lawn & GardenEquipmentn Central Heating &Cooling Systemsn Motorized FitnessEquipmentn Home Electronicsn Garage DoorOpenersn Real-time routing and capacity managementCarry-In Repairn Online repair schematics and technical diagramsn Lawn & GardenProductsn Satellite communications via wireless hand-held PCsn GPS-equipped fleetn Parts inventory management and protectionn Floorcare Productsn Power Toolsn Home ElectronicsA Collaborative Approach to Repair ServiceSears Third Party Repair works closely with your organization tounderstand the specific issues your business and customers face.Collaboration is an ongoing process between Sears Third PartyRepair and our clients to make identified improvements a reality.We encourage active participation from clients throughout theentire process to ensure your goals are met.Partsn Access to over6.6 million partsn 400 manufacturersn Third partydiscountsSpecialty Servicesn CalibrationLaboratoryn RefurbishmentCenter
SEARS BY THEState-of-the-Art Call CentersNUMBERSStaffed by Sears associates who possessextensive product knowledge and expertise,our U.S. based Call Centers ensure that yourcustomers experience minimal disruption dueto product failure. Benefits include:10,000 trainedrepair technicians13 million in-homeservice calls per year300 drop-off/pick-up locations6.6 million partsand accessories fromover 400 manufacturers750,000 onlineparts diagramsn 24/7 accessibilityn One-call scheduling in real timen Answering procedural and product inquiriesn Saturday serviceCentralized Billing SystemsReliable invoicing is critical to every organization’ssuccess. Our centralized billing systems provideour clients with accurate and timely billinginformation that helps them run their businessmore efficiently.In addition, Sears Third Party Repair adheres to a strict privacy policy andhas a corporate commitment and existing support systems to protect yourcustomer data. Delivering efficiency and accuracy at every step isstandard performance in our robust turnkey operation.TRUST YOUR ORGANIZATION’S REPAIR NEEDSTO SEARS THIRD PARTY REPAIR
Ask your Sears Third Party Repair representativeabout customizing a program to help improveyour customers’ repair experience.It is a sound outsourcing strategy that can helpimprove your organization’s repair profile.1-800-434-0260www.sears.com
1-800-434-0260www.sears.com 2007 Sears Brands, LLC.SB
over 13 million service calls per year, using the nation's largest mobile fleet n Comprehensive: We provide service in all 50 states and Puerto Rico, and offer state-of-the-art carry-in repair centers Improved Customer Experience Sears Third Party Repair offers a wide range of repair services that address your organization's needs and
