Transcription
White PaperAchieve Nonstop ITPower AI and AnalyticsInnovate at the EdgeSAP SolutionsSUSE CustomerJourney for SimplifiedInfrastructureManagementSeptember 2020SUSE Services purpose-built offerings forsimplifying infrastructure ManagementSUSE.com
SUSE Customer Journey for SimplifiedInfrastructure Management2020The SUSE Customer Journey for SimplifiedInfrastructure Management is a prescribedand proven roadmap that provides a safemigration path to a single tool that willmanage your entire infrastructure. Thejourney is made up of: Discovery Services that get your implementation off on the right track andaligned your business objectives.Design Services that allow your technical team to participate in a working session with solution experts to develop ahigh-level design document for your specific use cases.Deploy Services using best practice experience to implement the detailed design of your solution and integrate it withyour ecosystem.Optimization Services that guide you toa smooth start of production and technically robust operations which is the finalmilestone of a successful implementation project.Product SUSE Customer Journey for SimplifyingInfrastructure Management2IT management has never been more complexand retaining visibility across your entire landscapeis becoming more of a challenge. Keeping trackof your environment needs—whether workloadorchestration, patch management, or imagebuilding—is taking up an increasing amount of yourteam’s time.Combining open source technology, consultingservices and training, the SUSE Services CustomerJourney for Simplifying Infrastructure Managementis designed to provide a rapid solution for you tosimply manage Linux systems across a variety ofhardware architectures, hypervisors as well ascontainer, IoT and cloud platforms.With SUSE Services by your side, you can restassured that you have a proven path from discoverythrough optimization to simplify and modernizemanagement of your infrastructure.SUSE.com
SUSE Customer Journey for SimplifiedInfrastructure ManagementIf you are Aligning businessand IT objectivesEvaluating currentinfrastructureYou should engage in SUSE DiscoveryServices for SimplifyingInfrastructureManagementExploring resourcegapsDetermining the bestway to integrateLooking for bestpractice guidanceCreating a high-leveldesign documentAugmenting skillsImplementing andintegrating with confidenceRe-evaluating yourimplementationto ensure you arecontinuing to meetbusiness demands The current state of your business and yourdesired outcomes and IT visionHow best to align your business goals with ITobjectives leveraging open source solutionsSuggested open source solutions and integrationoptionsExisting resources and gap analysisThe SUSE Discovery Service offering provides a delivery framework for organizations to create technicaland architectural best practices to increase efficiencies for ransformative projects.Getting everyonealignedLooking to accelerate implementationtechnical and business professionals listen to yourgoals and share the best open source solution andservice options to help you achieve those goals.Through white-boarding and architectural discussions, your team discuss topics such as: SUSE Design Servicesfor SimplifyingInfrastructureManagement2020SUSE DeploymentServices for SimplifyingInfrastructureManagementParticipating In a SUSE Discovery Services affordsyou the ability to map your course from your uniquestarting point. This will accelerate your journeyto simplify operations and reduce risk. The SUSEDiscovery Service offering is based on best practicesfrom hundreds of real-world experiences.SUSE OptimizationServices forSimplifyingInfrastructureManagementThis Discovery Services session is conducted in twoparts:SUSE DISCOVERY SERVICES A Discovery Discussion about your technicaland business environment.An Architectural Discussion about how SUSEcan address the discovered needs and desiredoutcomes.ENGAGEMENT OVERVIEWBy using a proven open-source infrastructure management solution, you will significantly reduce youradministration tasks for your Linux systems and simplify your processes for maintaining security, consistency, and automation.For successful projects, Discovery Services are often the first step in your modernization journey. Our3This workshop presents information that SUSE andour partners have gained through numerous successful engagements. Through discovery, we willshow you how iimplementing a single management tool that supports your entire IT infrastructureSUSE.com
SUSE Customer Journey for SimplifiedInfrastructure Managementenables you to manage heterogeneous Linux systems across a variety of environments, from a single, centralized dashboard.Delivery Method: 1 hour Preparatory call 1 day on-site delivery 1 day remote documentation 1 hour Follow-up call2020What is the output?At the end of your engagement you will get a summary report that will provide you with a high-leveldesign and suggested next steps. Consider this yourroadmap to a simplified infrastructure management.The summary report will include: Handover documentation to customerstakeholdersFeedback and best practice guidanceFollow up to review findingsWho should be involved?The SUSE Discovery Service offering is recommended for IT professionals, solution architects andtheir managers who have the task to design, buildand operate enterprise applications and services. Asthis workshop is part of a strategic transformation,the presence of CTO/CIO is recommended.Sample Discovery Service AgendaDiscuss Your business objectives and requirements.Topics could include: Key business objectives Key business objectives for SUSE Manager High-level solution requirements Review existing Linux landscape (dev/test/prod systems) Current patch and update policy and time frames Discuss current IT operation processes Review current SUSE subscription status Linux systems diversity (environments, purposes, architectures) Current configuration management solution (if required) System deployment process Your internal security guidelines Operating system migration strategy Current monitoring solutionReview Solutions planning, benefits and outcomes Review: Linux systems diversity (environments, purposes,architectures) Current configuration management solution ( if required) System deployment process Your internal security guidelines Operating system migration strategy Current monitoring solution4SUSE.com
SUSE Customer Journey for SimplifiedInfrastructure Management2020 Discuss: Targeted use cases and success criteria for your SUSEManager Identify the appropriate components for your infrastructuremanagement solution Introduce best practices for administrating the tool and useits underlying featuresHandover . Documentation to customer stakeholders Incorporate feedback and best practices Remote follow up discussion call to review findingsTake . The next step SUSE Assist: Design Services Custom design projectsSUSE ASSIST: DESIGN SERVICES Analysis of design choices and best-practicerecommendationsDevelopment of a high-level design documentthat includes your specific use case architectural requirementsENGAGEMENT OVERVIEWAs the largest independent open source vendorSUSE is regularly engaged in providing organizationswith advice, guidance and best practices around theadoption of open source solutions. This workshophelps you evaluate your infrastructure, as well asprioritize your Linux initiatives.Design Services for Simplifying InfrastructureManagement are part of the SUSE Assist offerings and is the second step in the SUSE CustomerJourney. They are meant to simplify and accelerateyour implementation.This working session provides you with the opportunity to engage with SUSE technical and business professionals who can help design your SUSE Managerdeployment to fit your business and IT goals. Designservices cover: 5During this Services offering, SUSE Consulting willoffer best practice guidance that will help to simplify and modernize your infrastructure. Throughwhite boarding and architectural discussion, wewill review:Access to SUSE Manager roadmap to avoid unnecessary pitfalls during deploymentValidation that the chosen solutions will meetthe desired business outcomes Scoping and sizing of the targeted installationSecurity and network requirementsDeployment procedureOperations: grouping, patching, lifecyclemanagementConfiguration management processes andneedsAuto-installation processSUSE.com
SUSE Customer Journey for SimplifiedInfrastructure ManagementWho should be involved?The SUSE Assist: Design Service offering is recommended for IT professionals, solution architects andtheir managers who have the task to design, buildand operate enterprise applications and services.Duration:3 daysDelivery Method: 1 hour Preparatory call 2 days remote/on-site visit 1 day remote documentation 1 hour follow-up call2020What is the output?From the analysis of your needs, usage and constraints of your organization, SUSE will define withyou the adapted deployment architecture for yoursimplified management with the SUSE Managersolution and the recommended components to fityour requirements.The services include the writing of a detailed architecture document, including a short managementsummary, technical details based on SUSE bestpractices and recommendations. Our technicaland business professionals along with our networkof service partners can help you define, design, anddeploy a strategy based on solutions that provideyour desired business outcome.Sample Design Service AgendaReview . Business objectives and requirements:(While not imperative, SUSErecommends that a Discovery Services session has beencompleted) Key business objectives for SUSE Manager High-level solution requirements Review existing Linux landscape infrastructure Integration architecture and network constraints Existing patching solution Existing configuration management solution Current auto-installation procedures Review backup and disaster recovery options Performance requirements/issues Discuss current IT operation processes Review current SUSE subscription statusDiscuss and Whiteboard Solutions, benefits, and outcomes: Targeted use cases and success criteria for your SUSE Manager Introducing best practices for using the solution against youruse cases including: Deployment of Linux systems Patching strategy Lifecycle management targeted Configuration management policies Monitoring6SUSE.com
SUSE Customer Journey for SimplifiedInfrastructure ManagementPlanning and Design2020 Of your simplified solution: Big picture - solution overview Architecture design for the SUSE Manager solution Recommendation for production deployment: CPU, RAM and storage Networking design Usage of lifecycle management tool Deciding the phases to use – usually dev/test/prod Promoting strategy and schedule Configuration management decision and strategy Monitoring decision and strategyHandover Documentation to your team Define criteria to validate the design Provide handover to customer stakeholders Incorporate feedback and refine the designTake The next steps SUSE Assist: Deployment Services Custom deployment projects7SUSE.com
SUSE Customer Journey for SimplifiedInfrastructure ManagementSUSE ASSIST: DEPLOYMENT SERVICES2020this engagement—whether they are new toLinux or have established Linux experience.A Linux certification is a plus, but not necessary.Duration: 5 daysScope: Standard SUSE Manager installationand automation/configurationmanagement Complex automation and configurationmanagement may require extraresourcesDeployment Services for Simplfying InfrastructureManagement are part of the SUSE Assist offeringsand is the third step in the SUSE Customer JourneyDelivery Method: 1 hour preparatory call 4 days remote/on-site visit 1 day remote documentation 1 hour follow-up callEngaging in a Deployment Service ensures that youcan confidently and successfully implement and integrate the right solution to gain visibility into yourincreasingly complex infrastructure, while ensuringsecurity and compliance.Deliverables: SUSE Manager Server deploymentdocumentationENGAGEMENT OVERVIEWThe Deployment Services offering is when you startyour implementation of your project. Working withour technical professionals, you and your team willimplement the detailed design of your solution andintegrate it with your ecosystem.The implementation will follow the agreed uponArchitecture Design, which is the output of theDesign Services session. Together with your team,we will: Deploy the operative solution following hardware and network requirements and bestpracticesConfigure the required products and channelsCreate the lifecycle managementenvironmentsTest the registration process and the patchingprocessPerform operations to backup of the databaseand other best practicesProvide a short introduction to SUSE ManagerServerWho should be involved?To be effective, our team should work withyour organisation’s Linux administrators during8Pre-requisite Subscriptions: SUSE Manager SUSE Linux Enterprise ServerWhat is the output?In this phase of the Journey, our team will work handin hand with your team to accelerate your adoptionof this open source solution. We will share best practices from real-world experiences and ensure youwork with a consultant who understands the valueof the relationship.The services include the writing of a deploymentdocumentation, including a short management summary, technical details, SUSE best practices andrecommendations. Summary reportArchitecture planTest planThis enables you and your team to replicate thesuccessful environment.SUSE.com
SUSE Customer Journey for SimplifiedInfrastructure Management2020Sample Deployment Services AgendaReview Of business objectives and requirements(While not imperative, SUSErecommends that Discoveryand Design Sessions havebeen completed.) Prepare, Test, Deploy Your recommended infrastructureKey business objectives for SUSE ManagerReview existing patch managementReview configuration managementReview system deployment stacksLinux landscapes: different environments and distributionsNetwork constraints requiredReview current SUSE subscription statusStaffing requirementsCollaboratively, SUSE Consultant and Customer team addressthe following: Deploy the SUSE Linux Enterprise Server that will host theSUSE Manager server Connect the system to SUSE’s servers or an already-in-placemirroring tools Install the SUSE Manager in the customer’s organization Mirror the required products and create the relatedenvironments (dev/test/prod) Register test systems per distribution and validate the process Create users as requested by the access strategyThen SUSE Consultant performs the test of the solution: Patching process Configuration management policies Backup/restore of the databaseSUSE Consultant leverages real-world, best-practice experienceand customers feedbacks during this phase.Handover Project documentation and administration Provide handover documentation to customer stakeholders Incorporate feedback and best practices Schedule remote follow up discussion call to review findingsTake The next steps SUSE Assist: Optimization Services9SUSE.com
SUSE Customer Journey for SimplifiedInfrastructure ManagementSUSE ASSIST: OPTIMIZATION SERVICES2020professionals, Linux administrators and operationSLES who have the task to build and maintain enterprise Linux systems.Duration: 2 daysDelivery Method: 1 hour preparatory call 1 days remote/on-site visit 1 day remote documentation 1 hour follow-up callDeployment is not the end of your journey, and asyour business evolves, you will need to ensure thatyour IT infrastructure continues to align with yourcustomer needs and business objectives.Optional services Review and deploy SUSE Managerproxy and automation (additional 2days) Review and migration SUSE manager(additional 3 days)SUSE has flexible, packaged optimization offeringsincluding SUSE Assist: Optimization Services andSUSE Premium Support Services.These services offer: Direct named access to technical professionals who know you and your business tounderstand technology trends and minimizebusiness disruptionIn-depth technical health checks or servicereviews keep your solutions running smoothlyConsulting or knowledge transfer for new technology and/or integrationsENGAGEMENT OVERVIEWThis proactive service mitigates the risks that arisefrom a non-optimal system and business processconfiguration. It ensures a technically robust operation from the beginning and therefore protectsyour business. You will work directly with a named,local professional to optimize solutions. Minimizebusiness disruption with proactive maintenance,support services, and knowledge transfer.What is the output?Optimization Services ensure your SUSE Manager isproperly configured considering your scope of clients, and affords an excellent opportunity to makesure your organization is getting the most valuefrom your SUSE Manager. A well-designed, configured, patched, and tuned infrastructure providesbetter outcome, performance, is less vulnerable,easier to maintain, and less expensive to operatein production. Access to SUSE Consulting experience, toolsand best practicesOptimized SUSE Manager and ProxyarchitectureFind and avoid small misconfigurationsTips to reduce production environment downtime and security vulnerabilitiesOn-site knowledge transfer to your staffAt the end of the engagement, you will receive:Who should be involved?The SUSE Assist: Optimization Service for SimplifyingInfrastructure Management is recommended for IT01 Management summaryTechnical report (Text and log files created bySUSE Consulting tools)SUSE.com
SUSE Customer Journey for SimplifiedInfrastructure Management2020Sample AgendaReview Of business objectives and requirements(While not imperative, SUSErecommends that Discovery,Design, and Deployment Sessions have been completed.) Deliver The project scope of the Optimization Service includes:Key business objectives for SUSE ManagerReview existing patch managementReview configuration managementReview system deployment stacksLinux landscapes: different environments and distributionsNetwork constraints requiredReview current SUSE subscription statusStaffing requirements Audit: Analysis of the SLES hosting the SUSE Manager Review of the system requirements Review of the configuration and settings Review the inventory of the registered systems Proxy: Determine the number of required Proxies based on theactual clients scope Deployment of a first Proxy (only possible when allrequirements are full-filled) Automation of the following Proxies and best practices Migration: Application of the latest patches Migration of the SUSE Manager Verification of the client’s connectivityHandover Project documentation and administration Take Provide handover documentation to customer stakeholdersManagement summary reportTechnical reportSchedule remote follow up discussion call to review findings The next steps SUSE Premium Support Services11SUSE.com
SUSE Customer Journey for SimplifiedInfrastructure ManagementManaging multiple environments via numerous consoles is complex, time-consuming and expensive.Your business deserves a management solutionthat lets you simply manage Linux systems acrossa variety of hardware architectures, hypervisorsas well as container, IoT and cloud platforms. Ourpurpose-built Customer Journey for SimplifiedInfrastructure Management gives you visibility intoyour entire IT landscape with a management solution that is implemented and optimized by SUSEGlobal Services.Find out how SUSE Global Services and the purpose-built SUSE Customer Journey for SimplifiedInfrastructure Management will: 21 2020Modernize your business with packaged, fixedcost offerings that take you from discovery tooptimization with ease. With targeted offeringsyou get exactly the outcomes your businessneeds at a fixed cost.Accelerate innovation with open source solutionsthat future-proof your business and avoid costlyvendor lock-in.To learn more about all of SUSE Consultingofferings and Premium Support Services,visit: https://www.suse.com/services.Simplify your journey to transformation by engaging with SUSE experts who will bring bestpractice guidance, so you meet the objectivesyour business needs.SUSE.com
Thank YouSUSEMaxfeldstrasse90409 Nurembergwww.suse.comFor more information, contact SUSE at: 1 800 796 3700 (U.S./Canada) 49 (0)911-740 53-0 (Worldwide)262-002646-001 2020 SUSE LLC. All Rights Reserved. SUSE and the SUSE logo are registered trademarks of SUSE LLC in theUnited States and other countries. All third-party trademarks are the property of their respective owners.
Management Determining the best way to integrate Looking for best practice guidance Getting everyone aligned Creating a high-level design document SUSE Design Services for Simplifying Infrastructure Management Looking to acceler - ate implementation Augmenting skills Implementing and integrating with con - fidence SUSE Deployment Services for .
