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NONLILEARNINGLaboratory ManagementOnlineA Fresh Take on SENTS

About this CourseLaboratory Management Online is a highly practical 10 week laboratorymanagement course that will provide you with comprehensive conceptualknowledge and the practical skills needed to become a Laboratory Manager. Thiscourse empowers staff with a technical background to transition into leadershippositions.5 ChaptersContaining 45 ModulesTime to dedicate20 – 60 mins per lessonA learning experienceyou want to be part of.REGISTER NOWDuration8 to 10 weeks

92%This course is for youif you want to:üDevelop the capabilities required toprogress into management.üComplement succession planning bydeveloping practical laboratorymanagement skills.üGain confidence in key managementtopics, including laboratory finance,quality and people management.üDeal with complex challenges in a selfassured management capacity.COURSEApproval RatingAcquire the right skills andknowledge to transition intolaboratory management.Certificates are issued in your legal name uponsuccessfully completing the course according tocompletion criteria outlined. No certificate willbe issued to you if you do not meet thestipulated requirements for the award of acertificate.REGISTER NOWCopyright LTS Learning. All rights reserved.

Developed by Laboratory ExpertsAndré GouwsCEO: LTS Health LearningOlivia ParbhunathPrincipal Consultant: LearningAndré has a passion for skillsdevelopment in the diagnosticsindustry and has been responsiblefor the skills development of morethan 500 laboratory professionalsover the past 3 years. For over 25years, Andre has managedtraining courses across multiplebusiness disciplines.With over 15 years of experience,Olivia Parbhunath brings a deepunderstanding of key trendsaffecting laboratories. At LTSHealth, Olivia has helpedlaboratories to develop theirworkforce to deal with thepressures of today and theopportunities of tomorrow.REGISTER NOWCopyright LTS Learning. All rights reserved.

What you will learnfrom this courseThe Laboratory Management Online coursedevelops the capabilities required for staffto become part of laboratory management.From practical knowledge about keymanagement topics, to the soft skillsrequired to take confident action, all topicsare covered in detail in specific laboratorycontext.Managing performance improvement is aprimary objective of this course. You willlearn how to apply management skills thathave a notable impact on laboratory qualityand the bottom line.This five-chapter certificate course has beendeveloped exclusively for non-supervisorylaboratory staff. It includes an innovativecurriculum designed for practicalimplementation.By the end of this course you should:üüUnderstand the management of laboratory operations and processes.Understand how to manage teams in a laboratory.üüHave the ability to create a productive work environment with a basic understanding ofleadership and change management.Have the ability to control costs and understand financial management.üUnderstand the management of quality assurance in a laboratory.REGISTER NOWCopyright LTS Learning. All rights reserved.

Features:1-clickfunctionality withability to pauseand play.Guidednarration.Consolidateddata reporting.Mobile friendly,compatible withall browsers anddevices.Short moduleswithin chapters.Managedassessments.No set times tostudy or attenda class.REGISTER NOWReceive arecognisedcertificate.Copyright LTS Learning. All rights reserved.

What you will learnfrom this courseFind out more about the learning outcomesyou’ll achieve as you progress through the 5chapters of this course:CHAPTER 1Managing Operations and ProcessesLaboratory managers need to understand whatthe laboratory is trying to achieve. This meansdeveloping a clear vision of how the laboratoryshould help the organisation to achieve itslong-term goals. It includes translating theorganisation’s goals into implications for thelaboratory’s performance objectives, which arequality, speed, dependability, flexibility and cost.This chapter provides a critical understanding oflaboratory operations and processes,contextualising these within a laboratory'sbusiness strategy, to realise performanceobjectives.“"I have just completed the first chapterof the lab management in practiceonline course and wanted to say that Ireally enjoyed the modules on strategyand operational management. I lookforward to completing chapter 2!"“- Joy-Mari Buys, MSc graduate in MedicalCell Biology.REGISTER NOWModule 1 Understanding StrategyModule 2 Strategy Creation: 3 StepProcessModule 3 Strategy Development Tools:PESTELModule 4 Strategy Development Tools:SWOT AnalysisModule 5 Strategy Development Tools:Porter’s 5 ForcesModule 6 Understanding TheLaboratory ProcessModule 7 Laboratory Design ProcessModule 8 Laboratory Planning andControl: Part 1Module 9 Laboratory Planning andControl: Part 2Module 10 Operational Improvement:Improvement ModelsModule 11 Operational ImprovementModel: Six SigmaModule 12 Objective Setting andOrganisation of Work:Planning Part 1Module 13 Objective Setting andOrganisation of Work:Planning Part 2Module 14 Objective Setting andOrganisation of Work:DelegationModule 15 Objective Setting andOrganisation of Work:SupervisionCopyright LTS Learning. All rights reserved.

Course OverviewCHAPTER 2Managing Teams in the LaboratoryManaging a group of people requires specificskills and competencies. There are generalguidelines for keeping team members motivatedand working effectively, regardless of the size ofyour team. These range from communication andfeedback, to setting specific rules and standardsof behaviour.“Module 1PerformanceManagementModule 2Getting a TeamTogetherModule 3Building an EffectiveTeamModule 4Sustaining an EffectiveTeamModule 5Group Dynamics"I enjoyed the second chapter andthink it’s very important to knowand understand how to manageteams. A lot of the contentreminded me of my experience inmanaging a team in a retailsetting, very interesting to reflecton what I did right and what Icould've improved on."- Joy-Mari Buys, MSc graduate inMedical Cell Biology.“REGISTER NOWCopyright LTS Learning. All rights reserved.

Course OverviewCHAPTER 3Leadership and Change ManagementThis chapter describes the skills andcompetencies involved in leading a group ofpeople, creating a vision and setting direction forthe laboratory. The ability to lead a teameffectively is not automatically obtained in linewith seniority, but is a learned skill. As laboratoryleaders seek to manage employees effectivelythrough technology, process, organisational orregulatory changes, it is important to understandhow change affects human behaviour andengagement. Developing strategic skills forleading and implementing change is alsocovered.Module 1LeadershipCharacteristicsModule 2Toxic LeadershipModule 3Key Concepts andTypes of Change““I loved the entire course but Iespecially loved the leadership andchange management modules inchapter 3. Please let me know ifthere is any other industry relatedcourses available.”Jaundre Zondagh, LaboratoryManagement Online Graduate“REGISTER NOWCopyright LTS Learning. All rights reserved.

Course OverviewCHAPTER 4Managing FinancesThe financial performance of a laboratoryultimately determines the sustainability of itsoperations. Every stakeholder has theresponsibility to add value to the bottom line ofthe organisation. To do this, an elementaryunderstanding of financial management andrelated financial statements is required, at aminimum. On completion of this chapter, thereader will be able not only to interpret andreport on their laboratory’s financials, but alsoplan for its future profitability.“Module 1Introduction to FinanceManagementModule 2Finance Statements:Balance SheetModule 3Finance Statements:Cash Flow StatementModule 4Finance Statements:Income StatementModule 5Finance BudgetsModule 6Controlling CostsModule 7Making FinancialDecisions" It was really a great learningexperience. To my knowledge, thereis no online course specificallyfocused on laboratory managementallowing you to cover all theimportant aspects of laboratorymanagement in such a short span oftime."- Srija Mohan Kumar, LaboratoryManagement Online Graduate“REGISTER NOWCopyright LTS Learning. All rights reserved.

Course OverviewCHAPTER 5Managing Quality in the LaboratoryQuality is a product of laboratory operations.Laboratories invest enormous amounts of moneyto fuel and drive their operational processes.Cost-effective and qualitative management istherefore crucial. A well functioning qualitymanagement system encapsulates variouselements: from relevant documentation tosupport laboratory processes and managementof equipment and inventory, to controllinganalytical processes and continuous improvementtools. This chapter focuses on these elementsamong others, with consideration of ISO 15189,and provides a holistic view on how to addressthese factors in achieving the laboratory’sperformance objectives.REGISTER NOWModule 1Laboratory Safety andWork AreasModule 2Laboratory QualityAssuranceModule 3Analytical ProcessControl: Pre-analyticalManagement ElementsModule 4Inventory ManagementModule 5Analytical ProcessControl: Selection andImplementation ofLaboratory EquipmentModule 6Analytical ProcessControl: MethodSelection andEvaluationModule 7Document ControlManagementModule 8ContinuousImprovement: Tools andModelsModule 9ContinuousImprovement: LEANModule 10ContinuousImprovement: QualityIndicatorsModule 11OccurrenceManagement:Managing OccurrencesModule 12OccurrenceManagement: RiskManagementModule 13Customer ServiceCopyright LTS Learning. All rights reserved.

Earn the certificate. Get the textbook.Learners earn a certificateof completion.As a supplement you maypurchase The Guide toManagement forLaboratory Leaders.Our textbook is now in its second edition.REGISTER NOWCopyright LTS Learning. All rights reserved.

Why choose LTS Learning LaboratoryManagement Online? Develop the capabilities required to progressinto management. Complement succession planning bydeveloping practical laboratory managementskills. Gain confidence in key management topics,including laboratory finance, quality andpeople management. Deal with complex challenges in a self-assuredmanagement capacity.How you will learn?Every Chapter is broken down into manageable,weekly modules, designed to accelerate yourlearning process through diverse learningactivities: Enjoy a wide range of interactive content,including videos, quizzes and infographics. Apply what you learn with activities and onthe-job practical training in the laboratory. Study at your own pace with pause and playfunctionality that includes guided narration. Learn at your own pace with swift loadingvideos. An immediate sense of accomplishment aftercompleting assessments.Technical RequirementIn order to complete this course,you will need access to a DesktopComputer, Laptop or Mobiledevice (tablet or mobile phone)and current email address withinternet access. You should befamiliar with using a mobile ordesktop device and you may berequired to read documents inAdobe PDF viewer.DownloadAcrobat Reader DCEnquiries or SupportPlease email all information orsupport related queries tosupport@ltshealth.comREGISTER NOWCopyright LTS Learning. All rights reserved.