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Zurich Motor InsuranceProduct Disclosure StatementPreparation date: 1 February 2021Effective date: 5 March 2021
ContentsAbout our Motor InsuranceAbout Zurich.How to apply for this insurance.Our Motor Insurance.Our contract with you.Significant issues to consider.Duty of Disclosure.How we calculate your premium.No claim bonus.Goods and Services Tax.How to make a claim.Privacy.Cooling-off Period.General Insurance Code of Practice.Complaints and Disputes Resolution process.Financial Claims Scheme.Repair Industry Code of Conduct.Headings.Updating this PDS.Benefits of cover available.22233556667778889910ZU09574 - V5 02/21 - ITRN-016413-2021Motor Insurance – Policy WordingDefinitions.Limitations of Cover – Sections 1 and 2.Exclusions of Cover – Sections 1 and 2.Terms and Conditions – Sections 1 and 2.Extensions of Cover – Sections 1 and 2.Optional Extension of Cover – Sections 1 and 2.Section 1 – Own Damage.Cover.Basis of Settlement – Section 1.Limitations of Cover – Section 1.Exclusions of Cover – Section 1.Extensions of Cover – Section 1.Optional Limitation of Cover – Section 1.Optional Extensions of Cover – Section 1.Section 2 – Liability.Cover.Limitations of Cover – Section 2.Exclusions of Cover – Section 2.Extensions of Cover – Section 2.Optional Extension of Cover – Section 2.1217182124252626262627283434373737373940Page 1 of 40
About our Motor InsuranceAbout ZurichThe insurer of this product is Zurich Australian Insurance Limited (ZAIL), ABN 13 000 296 640, AFS Licence Number232507. In this document, ZAIL may also be expressed as ‘Zurich’, ‘we’, ‘us’ or ‘our’.ZAIL is part of the Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and localmarkets. Zurich provides a wide range of general insurance and life insurance products and services in more than 210countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies,including multinational corporations.This Product Disclosure Statement (PDS) is an important document. You should read it carefully before makinga decision to purchase this product.This PDS will help you to: decide whether this product will meet your needs; and compare this product with other products you may be considering.The information contained in this PDS is general information only. It is important you read your policy to ensure youhave the cover you need.We sometimes italicise terms in this PDS, to show that words are abbreviations or have a particular defined meaning.You should refer to the Definitions section of this document from page 12 to obtain the full meaning of such terms.How to apply for this insuranceThroughout this document when referring to your insurance broker or adviser, we may simply refer to them asyour intermediary.If you are interested in buying this product or have any enquiries about it, you should contact your intermediary whoshould be able to provide you with all the information and assistance you require.If you are not satisfied with the information provided by your intermediary you can contact us at the address ortelephone number shown on the back cover of this document. However, we are only able to provide factual informationor general advice about the product. We do not give advice on whether the product is appropriate for your personalobjectives, needs or financial situation.Our Motor InsuranceThe Zurich Motor Insurance is designed for small to medium enterprises operating one or more vehicles. This policy caninclude sedans, light commercial vehicles, heavy vehicles, plant and equipment. The policy cover can be customised tomeet your business requirements. Some of the options can be summarised as follows:Comprehensive CoverThis provides both: cover for certain loss or damage to your vehicle (Section 1); and liability cover for certain loss or damage you or certain other people cause to third party vehicles and property(Section 2).Own Damage Only CoverThis provides: cover for certain loss or damage to your vehicle (Section 1).Third Party Property Damage Only CoverThis provides: liability cover for certain loss or damage you or certain other people cause to third party vehicles and property(Section 2).Page 2 of 40
Fire, Theft and Third Party Property Damage CoverThis provides both: cover for certain loss or damage to your vehicle by fire or theft only (Optional Limitation of Cover – Section 1 referto page 34); and liability cover for certain loss or damage you or certain other people cause to third party vehicles and property(Section 2).Fire and Theft Only CoverThis provides: cover for certain loss or damage to your vehicle by fire or theft only (Optional Limitation of Cover – Section 1 referto page 34).For a summary of benefits available to you, see ‘Benefits of cover available’ on pages 10 and 11.Our contract with youYour policy is a contract of insurance between you and Zurich and contains all the details of the cover that we provide.Your policy is made up of: the policy wording, which begins on page 12 of this document. It tells you what is covered, sets out the claimsprocedure, exclusions and other terms and conditions of cover; the information you provide to us when applying for insurance cover; your most current policy schedule issued by us. The schedule is a separate document unique to you, which showsthe insurance details relevant to you. It includes any changes, exclusions, terms and conditions made to suit yourindividual circumstances and may amend the policy; and any other changes otherwise advised by us in writing (such as an endorsement or a supplementary PDS). Thesechanges vary or modify the above documents.Please note, only those sections shown as covered in your schedule are insured.This document is also the PDS for any offer of renewal we may make, unless we tell you otherwise. Please keep yourpolicy in a safe place.We reserve the right to change the terms of this product where permitted to do so by law.Significant issues to considerInsurance contracts contain policy exclusions, policy terms and conditions and policy limits and sub-limits that youshould be aware of when deciding to purchase our product. These may affect the amount of the payment that we willmake to you if you have a claim.We may express some policy terms, policy limits or sub-limits as being either a dollar amount or a percentage of yourSum Insured shown in your schedule or some other amount, factor or item specified in the relevant clause of this policy.You should be aware of the following matters in considering whether this product is suitable for your needs.Basis of Settlement – Section 1When Section 1 – Own Damage is selected, there are three Basis of Settlement options: agreed value, market value orthe sum insured value. Agreed value is available if your vehicle is a sedan, station wagon, 4WD, utility or Other GoodsCarrying Vehicle, with no greater than two tonnes payload carrying capacity. Market value is available if your vehicle hasa payload carrying capacity no greater than five tonnes.If your vehicle has a payload carrying capacity of five tonnes or more, only sum insured value may be stated in theschedule as the Basis of Settlement and we will insure by reference to the amount specified by you; however, if an eventoccurs to your vehicle, we will calculate benefits of cover by reference to the lesser of the market value or thesum insured value.We refer you to the Definitions applying to Section 1 from page 12, which explains how we apply these categories ofcover. The correct Basis of Settlement selection is vital, as an incorrect selection may possibly leave you underinsured.Page 3 of 40
Basis of Settlement – Section 2When Section 2 – Liability is selected, we have automatically included the Limits of Liability within the policy. Werecommend you refer to page 37 and you review these limits to ascertain if they are adequate for your requirements.Dangerous GoodsWhen Section 2 – Liability is selected, we provide cover where your vehicle is being used for, attached to, or towinga vehicle used for the transport of dangerous goods. We recommend you refer to page 37 and review the limit ofdangerous goods cover provided, to ascertain if it is adequate for your requirements.Extensions of CoverThe policy Extensions of Cover are automatically included. Some of these cover certain additional costs and expensesyou may incur when you have loss or damage, such as for removal of debris / load and retrieval costs. Some Extensionsof Cover have limits that apply either per event, vehicle, period of insurance, accident, loss or day. These limits are inaddition to the amount we pay for damage to your vehicle, unless the Extension of Cover states that the amount payableis included in the maximum amount we will pay you for damage to your vehicle. We suggest you review these limits tosee if they are adequate for your requirements.Please refer to Extensions of Cover – Section 1 and 2 on page 24, Extensions of Cover – Section 1 from page 28 andExtensions of Cover – Section 2 from page 39 for full particulars. Some of these major benefits are listed in ‘Benefitsof cover available’ from page 10.Optional Extensions of CoverThe policy has Optional Extensions of Cover which may be available to you and which you may wish to consider: Hire vehicle following an accident (refer to page 35); Hire vehicles (refer to page 25); No claim bonus (NCB) protection (refer to page 36); Contents of caravan / trailer (refer to page 34); Increased non-owned trailer liability (refer to page 40).Excesses can applyFor each of the available covers, a basic excess and, in certain circumstances an additional excess, may apply. A basicor additional excess is not an additional fee charged by us at the time of making a claim. Rather, it is the uninsured firstportion of loss for which you are otherwise covered, i.e. the amount that you must contribute towards each claim.Details of the basic and additional excesses and the circumstances in which they will be applied are set out in theDefinition of Excess from page 14. The basic excess amount will appear on your policy schedule. The additional excessamounts are set out in the Definition of Excess from page 14.Upon acceptance of your claim, you must pay the total amount of the applicable excess, either to us or to the repairer.We will advise you to whom the excess must be paid, however, if your vehicle is a total loss, we may deduct any excessthat you must pay from any payment we make.ExclusionsThis policy contains exclusions, some of which are common in insurance policies and some may be less common, andas such may be unexpected. For example, your policy may exclude or limit cover for loss or damage to the vehicle orcaused by the use or operation of the vehicle in the following circumstances: unlawful acts or omissions on the part of the owner, driver or operator of the vehicle acts or omissions of unlicensed drivers use of or damage to vehicles that are unroadworthy or unsafe vehicle deterioration (rust, corrosion, and general wear and tear) an act of terrorism.An example of a less common exclusion is found at page 19, at Exclusions of Cover – Sections 1 and 2 under Section3.13 ‘Underground mining’ which excludes cover when your vehicle is used for drilling or tunnelling whilst undergroundor used or driven in an underground mine or mining shaft.Page 4 of 40
The above are some circumstances that are not covered by this policy. Before making a decision about whether topurchase this policy, you should read the full details of all relevant exclusions which are contained in the policy wording.Some may not be relevant to your requirements, however, you should make yourself aware of all the exclusions. Youshould refer to Exclusions of Cover – Section 1 and 2 on pages 18 to 21, Exclusions of Cover – Section 1 from page 27and Exclusions of Cover – Section 2 from page 37 to ascertain if the cover is adequate for your requirements.Terms and conditionsTerms and conditions applicable to your policy set out your obligations with which you need to comply. Please refer topage 21 to page 23.You should make yourself aware of all the terms and conditions that apply. If you do not meet them we may decline orreduce the claim payment or cancel your policy.Make sure you have the cover you needYou should discuss with your intermediary the appropriate amounts and risks for which you need to be insured. If youdo not adequately insure for the relevant risks you may have to bear any uninsured losses yourself.If you do not choose appropriate amounts that allow for the current value of your vehicle or other financial risks that yourpolicy aims to cover, then you may be underinsured when you need to make a claim.Change of circumstancesYou should notify your intermediary as soon as possible when your circumstances change and where you need to addto or vary the insurance cover you need. For instance, if you purchase a new vehicle, or add new accessories to yourvehicle. If you do not tell your intermediary of these changes and you suffer loss or damage, your sum insured value maynot be adequate to cover your loss, or you may not even have any cover under your policy. If you are unable to contactyour intermediary, you can contact us directly to inform us of your change in circumstances.Duty of DisclosureBefore you enter into an insurance contract, you have a duty of disclosure under the Insurance Contracts Act 1984 (Cth).If we ask you questions that are relevant to our decision to insure you and on what terms, you must tell us anything thatyou know and that a reasonable person in the circumstances would include in answering the questions.You have this duty until we agree to insure you.If you do not tell us somethingIf you do not tell us anything you are required to tell us, we may cancel your contract or reduce the amount we will payyou if you make a claim, or both.If your failure to tell us is fraudulent, we may refuse to pay a claim and treat the contract as if it never existed.How we calculate your premiumThe amount of your premium is determined by taking a number of different matters into account.It is important for you to know in particular that the premium varies depending on the information we receive from youabout the risk to be covered by us. The higher the risk is, the higher the premium will be. Based on our experience andexpertise as an insurer, we decide what factors increase our risk and how they should impact on the premium. Eachinsurer can do this differently.We calculate your premium on the basis of information that we receive from you when you apply for insurance. Somefactors impacting premiums are: the location of your business; the nature of your business; type of vehicles (make, age, model);Page 5 of 40
use of vehicles (private, business); the value of the vehicles; type of cover requested; location and operating radius of the vehicles; age of the regular drivers of the vehicles; your No Claim Bonus (NCB) and your previous claims history; and any additional excess you nominate to pay above our basic excess. This means that when you purchase a policy,you may elect to take a higher excess in the event of a claim, which will reduce the cost of your premium. If you areinterested in this, you should ask your intermediary to supply you with quotes based on differing amounts of excesses.Your intermediary can arrange for you to be provided with a quote for a premium. You will need to give your relevantpersonal details to your intermediary at this time to enable us to calculate your premium.Another important thing to know is that your premium also includes amounts that take into account our obligation to payany relevant compulsory government charges, taxes or levies (e.g. Stamp Duty, GST and Emergency Services Levy) inrelation to your policy. These amounts will be set out separately on your schedule as part of the total premium payable.How and when you pay your premium and what happens if you don’t pay?Premiums are charged and are payable on a yearly basis. Your intermediary can also tell you what other methods areavailable to make your premium payments.Your intermediary will send you an offer of renewal of your insurance once a year, before your current period of insuranceexpires. If you do not pay your premium when due, your policy may lapse after 30 days and you will not be covered.You may be able to reinstate your policy after it lapses, but you must submit an application to us, which is subject to ourreassessment of your personal circumstances at the time of application.No claim bonusYour motor No Claim Bonus (NCB) is based on your previous claims history and is impacted each time you lodge a claimagainst your policy.Where you are not at fault in a claim and we have obtained a full recovery from the other party who was at fault, wewill then reinstate your NCB to the same level prior to you lodging that claim. If we have already altered your renewalpremium prior to the receipt of the recovery, we will adjust your renewal premium accordingly, and refund any amountto you.Goods and Services TaxThe sum insured that you choose should exclude Goods and Services Tax (GST). In the event of a claim, if you are notregistered for GST, we will reimburse you the GST component in addition to the amount we pay you. If you are registeredfor GST, you will need to claim the GST component from the Australian Taxation Office.You must advise us of your correct input tax credit percentage where you are registered as a business and have anAustralian Business Number. Any GST liability arising from your incorrect advice is payable by you.How to make a claimIf you need to make a claim against this policy, please refer to ‘Claims procedures’ under Terms and Conditions –Sections 1 and 2 from page 21. If you have any queries please contact your intermediary as soon as possible, or callus on 132 687.Page 6 of 40
PrivacyZurich is bound by the Privacy Act 1988 (Cth). We collect, disclose and handle information, and in some cases personalor sensitive (eg health) information, about you (‘your details’) to assess applications, administer policies, contact you,enhance our products and services and manage claims (‘Purposes’). If you do not provide your information, we may notbe able to do those things. By providing us, our representatives or your intermediary with information, you consent to ususing, disclosing to third parties and collecting from third parties your details for the Purposes.We may disclose your details, including your sensitive information, to relevant third parties including your intermediary,affiliates of Zurich Insurance Group Ltd, insurers, reinsurers, our banking gateway providers and credit card transactionsprocessors, our service providers, our business partners, health practitioners, your employer, parties affected by claims,government bodies, regulators, law enforcement bodies and as required by law, within Australia and overseas.We may obtain your details from relevant third parties, including those listed above. Before giving us information aboutanother person, please give them a copy of this document. Laws authorising or requiring us to collect informationinclude the Insurance Contracts Act 1984 (Cth), Anti-Money Laundering and Counter-Terrorism Financing Act 2006(Cth), Corporations Act 2001 (Cth), Autonomous Sanctions Act 2011 (Cth), A New Tax System (Goods and Services Tax)Act 1999 (Cth) and other financial services, crime prevention, trade sanctions and tax laws.Zurich’s Privacy Policy, available at www.zurich.com.au or by telephoning us on 132 687, provides further information andlists service providers, business partners and countries in which recipients of your details are likely to be located. It alsosets out how we handle complaints and how you can access or correct your details or make a complaint.Cooling-off PeriodAfter you apply for a Zurich product and you have received the policy document, you have 21 days to check that thepolicy meets your needs. Within this time you may cancel the policy and receive a full refund of any premiums paid,unless you have: made a claim or become entitled to make a claim under your policy; or exercised any right or power you have in respect of your policy or the policy has ended.Your request will need to be forwarded to us via your intermediary or to the address shown on the back cover ofthis document.You can cancel your policy at any time after the cooling-off period. Please refer to ‘Cancellation’ under Terms andConditions from page 21.General Insurance Code of PracticeWe are signatories to the General Insurance Code of Practice (the Code) and support the Code.The objectives of the Code are: to commit us to high standards of service; to promote better, more informed relations between us and you; to maintain and promote trust and confidence in the general insurance industry; to provide fair and effective mechanisms for the resolution of complaints and disputes you make about us; and to promote continuous improvement of the general insurance industry through education and training.Further information about the Code and your rights under it is available at www.codeofpractice.com.au or by contacting us.Page 7 of 40
Complaints and Disputes Resolution processIf you have a complaint about an insurance product we have issued or service you have received from us, pleasecontact your intermediary to initiate your complaint with us. If you are unable to contact your intermediary, you cancontact us directly on 132 687. We will acknowledge receipt of your complaint within 24 hours or as soon as practicable.If you are not satisfied with our initial response, you may access our internal dispute resolution process. Please refer tothe general insurance fact sheet available on our website for details of our internal dispute resolution process.We expect that our internal dispute resolution process will deal fairly and promptly with your complaint, however, youmay take your complaint to the Australian Financial Complaints Authority (AFCA) at any time.AFCA is an independent external dispute resolution scheme. We are a member of this scheme and we agree tobe bound by its determinations about a dispute. AFCA provides fair and independent financial services complaintresolution that is free to you.Their contact details are:Website: www.afca.org.auEmail: info@afca.org.auFreecall: 1800 931 678In writing to: The Australian Financial Complaints Authority, GPO Box 3, Melbourne, Victoria 3001.If your complaint or dispute falls outside the AFCA Rules, you can seek independent legal advice or access any otherexternal dispute resolution options that may be available to you.Financial Claims SchemeZurich is an insurance company authorised under the Insurance Act 1973 (Cth) to carry on general insurance businessin Australia. As such, we are subject to prudential requirements and standards, regulated by the Australian PrudentialRegulation Authority (APRA).This policy may be a protected policy under the Federal Government’s Financial Claims Scheme, (FCS) which isadministered by APRA.The FCS may apply in the event that a general insurance company becomes insolvent. If the FCS applies, a person whois entitled to make a claim under this insurance policy may be entitled to a payment under the FCS. Access to the FCS issubject to eligibility criteria.Further information about the FCS can be obtained at www.fcs.gov.auRepair Industry Code of ConductZurich complies with the Repair Industry Code of Conduct.You can choose a repairer, or we can recommend one for you. If we do not accept your choice of repairer, you must stillcooperate with us to select another repairer that we both agree on.When your vehicle is repaired, the repairer may use re-usable parts or parts that are not manufactured by a supplier tothe vehicle’s original manufacturer which: are consistent with the age and condition of the vehicle; do no
Our Motor Insurance The Zurich Motor Insurance is designed for small to medium enterprises operating one or more vehicles. This policy can include sedans, light commercial vehicles, heavy vehicles, plant and equipment. The policy cover can be customised to meet your business requirements. Some of the options can be summarised as follows:
