Remote Deposit Capture Summit

Transcription

Remote DepositCapture SummitBrought to you by BAI andRemoteDepositCapture.comLOOK INSIDEfor 2-for-1registration!April 27–28, 2009Gaylord Opryland Resort & Convention CenterNashville, Tennesseewww.bai.org/rdc/fb1EVENTS

Financial institutions are facing unprecedented pressures in today’s environment, most notablythe challenges to serve customers and generate deposits and fees to meet profitability targets.Remote deposit capture (RDC) is an innovation that has emerged as one of the most attractiveopportunities for financial institutions to better serve their customers, grow their deposit base andgenerate fee income.Record increases in unemployment, and a decrease in consumer confidence have placed additionalpressure on businesses to improve their financial performance. Remote deposit capture has theability to save time, decrease expenses, improve efficiencies and accelerate cash flow. It’s nosurprise that rapid adoption of RDC among businesses is expected to continue – from fewer than500,000 locations in operation today to over 2 million projected by the end of 2010.BAI and RemoteDepositCapture.com have built an exclusive, in-depth forum for financialinstitutions and businesses alike, offering insights into RDC trends and practices including launchstrategies, risk management, compliance, implementation and support. Now more than ever,it’s important to connect the people, technology and ideas to encourage discussions on how tomaximize the impact and results of RDC in your organization. Don’t miss this unique and intensiveseries of discussions on one of the most important profitability tools in banking and business today.John LeekleyDeborah L. BianucciPresident & CEOBAIFounder & CEORemoteDepositCapture.comWho should attend?The Summit will benefit the following key executives from banking organizations andcorporations. Chief Executive OfficersChief Technology OfficersChief Operations OfficersChief Financial OfficersSenior PaymentsExecutives TreasuryManagement Sales Payments ProductManagers Corporate TreasuryManagersBook your hotel withBAI and save!Make a room reservation and savemoney when you book your roomwith BAI. To receive the discountedrate of 204 single/double (plus 10per night resort fee), reserve yourroom by March 27, 2009.Make your hotel reservation atwww.bai.org/rdc/housing or call thehotel directly at 888-777-6779.Gaylord Opryland Resort &Convention Center2800 Opryland DriveNashville, TN 37214The hotel will charge a cancellation fee of onenight’s deposit if the reservation is not cancelled72 hours prior to arrival date. For the detailedHotel Cancellation Policy, please refer to yourhotel acknowledgement e-mail or contactBAI Customer Service.Special accommodations: BAI recognizesthe need to comply with the Americans withDisabilities Act. Please contact BAI CustomerService at 800-224-9889 (or 312-683-2464) sothat we may accommodate any special needsyou may have.Business casual attire is recommended. Operations StaffFraud and Risk ManagersPayments ProcessorsPayments TechnologyProviders Retail Branch ManagersFor the best prices, registerby March 162-for-1 Discount (Ends 3/16)*BAI Member: 572.50Non-Member: 647.50Use Promotional Code R51 to Receive Your2-for-1 DiscountEarly Registration DiscountSave 200 (Ends 3/16)BAI Member: 945Non-Member: 1,095Early Registration Team DiscountSave 300 (Ends 3/16)BAI Member: 845Non-Member: 995Conference registration offers shown above may not becombined with other offers.*To take advantage of the 2-for-1 offer, you must registerboth people at the same time.Register today online atwww.bai.org/rdc/fb1Or call BAI Customer Serviceat 800-224-9889.

The only event of its kindThe Remote Deposit Capture Summit, brought to you by BAI andRemoteDepositCapture.com, provides an exclusive, in-depth forum for bothfinancial institutions, businesses and solutions providers involved in paymentsand remittance processing.Hear from experts and network with peers about the rapidly-changing state ofremote deposit capture—from opportunity assessment, technology selectionand implementation to service, measuring the results and the future of theindustry—we’ve got RDC covered.For Businesses:The RDC Summit will provide executive-level decision makers the informationrequired to be successful with RDC and have measurable impacts upon cashflow and net income. Key considerations will include: How to select the appropriate RDC solution How to calculate the ROI of RDC How to identify and manage the risks of RDCFor Financial Institutions:The RDC Summit will provide insights into industry and customer trends andissues, enabling your institution to be more successful with both your internaland customer deployments. Key considerations will include: RDC pricing trends and market segmentation Industry trends, issues and best practices RDC risk management and FFIEC complianceFor Solutions Providers:The RDC Summit will provide information on important industry trends andissues, interaction with a large cross-section of the entire RDC industry, andinsights into the highly competitive future of the industry. Key considerationswill include: Industry update and forecasts The evolution of solution functionality and capabilitiesIndependent, expert analysis and presentationson critical RDC topics: Defining and measuring the RDC value propositionMarket segmentation and pricingRisk, regulation and complianceTechnology and functionalitySolution integration and impacts throughout the enterpriseIndustry trends and the future of RDCAttend the Remote Deposit Capture Summit to: Learn about the evolution and future of the RDC industry Get a big-picture view of the risks and opportunities of RDC Gain insights, learn best practices, and receive tactical informationon all aspects of remote deposit capture

Summit SessionsMONDAY, APRIL 27, 20098:00 a.m. – 8:45 a.m. General SessionRemote Deposit Capture: More ImportantNow than EverJohn LeekleyFounder & CEO, RemoteDepositCapture.comThe financial crisis gripping the nation and theworld has created an unprecedented focus upon theimportance for banks to retain and grow deposits.Similarly, businesses are pressured to cut costs andaccelerate cash flow. Now just over four years old,remote deposit capture is increasingly attractive toan ever-expanding market, is demonstrating provenresults and, especially in times like these, is moreimportant now than ever.This session will: Provide an overview of the history and current state of the industryDiscuss opportunities, risks, challenges andlessons learnedTake a look at the reasons why (and how) banks andcorporations are implementing RDC solutionsIntroduce the structure and goals of the conferenceLead into the three breakout sessions and the restof the conference9:00 a.m. – 10:00 a.m. Concurrent SessionsImplementation Challenges, Best Practices &Lessons LearnedWhether you’re a corporate end-user, bank serviceprovider or third-party solutions provider, a successfulimplementation requires managing expectations,strong project management, workflow and processdefinitions and integration into corporate and banksystems. Successful management of these componentscan have lasting impacts upon program profitability.This panel session will identify best practices in RDCimplementations, and detail experiences and lessonslearned while implementing an RDC Solution.Merchant & Retail RDC Issues & SolutionsMerchant and retail RDC presents unique challengesand opportunities, especially when implemented atthe point of sale (POS). Cashiers might accept anynumber of forms of payments: credit cards, debitcards, cash as well as checks. The capture of the checkas a payment type for clearing is therefore only onecomponent of the business case for the retailer ormerchant. The other components of RDC at the POSinclude check guarantee or validation, footprint ofthe hardware, customer wait time at the cashier andfinally, cost. What are the business requirements for acomplete solution?This session will address the following: The components of a retail RDC application A review of the capture components in POP, BOCand in a Check 21 model Examples of packaged solutions for both ACH andCheck 21 capture and clearing Benefits and drawbacks of each solution Developments and options for cash handlingUnderstanding the Complete Bank ValuePropositionWhether developing an RDC solution to aggressivelycapture new clients, defensively hold on to yourcurrent clients, or simply to focus upon improvinginternal efficiencies, more than 70% of all banks areexpected to have at least one component of an RDCsolution deployed by the end of 2009. But the value ofRDC goes far beyond product revenues and expensereductions to include deposit growth, acceleratedclearing and other capabilities.*Special take-away: FISERV will provide a white paperdetailing their research on the financial impact of RDC.This session will address the following: Typical business case elementsIndustry pricing trendsSurprise/hidden costs and benefitsWays to increase profitability and minimize riskSpecific focus will be placed upon what is expectedof the FI: training, reporting and integration,risk planning and mitigation, check safekeeping,availability, equipment sourcing and servicing, backupand disaster recovery planning and customer selectionand management.10:15 a.m. – 10:45 a.m. Vendor VignettesThis session will address the following:Scanner Fulfillment Case studies and best practices How to scale to increase the number ofOne of the greatest challenges in deploying remotedeposit capture lies in the deployment of the scanner.Several decisions must be made regarding purchasing/leasing/rental options, inventory, delivery, setup andmore. Learn the options, best practices and more fromindustry-leading solutions providers.deployments What should be included in an implementation kit How to minimize the risk at the customer location10:45 a.m. – 11:15 a.m. Break in Exhibit Area11:15 a.m. – 12:15 p.m. Concurrent SessionsThis session will address the following: Challenges and pitfalls in scanner deploymentDeployment and fulfillment optionsLessons learnedBest practices in scanner fulfillmentWho knew you could learn so much in 30 minutes? Attend the vendor vignettes tohear from industry-leading solutions providers about the latest innovations in RDC.

Branch CaptureExplore the reality of branch image capture andthe reasons to do it, or not to do it. And, if you aregoing to image enable at the branch, should it beat the teller window or is it more effective to doit at the back counter? This session will cover theissues associated with branch image capture as wellas the reasons why some banks are choosing not toimage enable their branches or at least some of theirbranches.This session will address the following: Benefits of branch image capture Establishing realistic objectives: teller captureand/or back counter Leveraging the technology to maximize benefitsand meet cost savings objectives for both large andsmall financial institutions. Obtain valuable insight to better plan for futurebranch capture projects2:30 p.m. – 3:30 p.m. Concurrent SessionsCustomer Service & SupportIn order for any financial institution to rollout RDC inany volume, customer service and support must beprepared and efficient. As most solutions are providedby solutions providers, who should provide the serviceand support? Are there differences between howlarger organizations vs. smaller organizations supporttheir RDC initiatives? What is the optimal customerservice and support model for your organization?This session will address the following: Most prevalent customer service and support issuesService and support optionsLessons learned and best practicesWays to leverage technology to providesuperior serviceIso & Third-Party RDC SolutionsWhile understanding the ways in which RDCcan provide value for a business seems fairlystraightforward, quantifying that value proves muchmore challenging. For many businesses, RDC providesmuch more value than initially thought. For others,value proves to be more elusive.Despite the hype, the number of RDC locationsin operation has fallen well short of most industryestimates over the past 18 months. The slow rolloutis not a result of poor demand, but apparently alack of urgency among the financial industry as awhole. This has provided a window of opportunityfor independent sales organizations and third-partysolutions providers—and they’re taking advantage ofthe opportunity.This session will address the following:This session will address the following: Definitions and process flows The opportunity for ISOs and third-partyUnderstanding the Complete Business ValuePropositionTypical business case elementsNew clearing optionsSurprise/hidden costs and benefitsCreating value beyond expense reductions:productivity and financial engineering12:15 p.m. – 1:30 p.m. Lunchsolutions providers The threat of bank disintermediation Industry opportunities and risks Options for end-usersCheck Electronification Rules & Regulations1:30 p.m. – 2:15 p.m. General SessionDavid WalkerPresident & CEO, ECCHOThe RDC Risk EnvironmentRichard FraherAssistant General Counsel, Federal Reserve Bank of AtlantaModerator: John LeekleyFounder & CEO, RemoteDepositCapture.comDavid WalkerPresident & CEO, ECCHORichard FraherAssistant General Counsel, Federal Reserve Bank of AtlantaPaul CarrubbaPartner, Adams & Reese, LLPEd McLaughlinExecutive Director, RemoteDepositCapture.comMany financial institutions have minimized their RDCdeployments due to the perceived risks of RDC, whileothers seem to have entered this brave new worldaggressively. Estimates show over 70% of financialinstitutions will utilize at least some type of RDC bythe end of the year. Understanding the risks of RDC,and the tools to manage those risks will prove criticalas RDC goes mainstream.This session will:Hope D. SchallAttorney, Vedder PriceTo ensure an efficient remote deposit capture andpayments system, all parties involved should havea good understanding of the rules and regulationsgoverning how checks are used, processed andcleared. These rules and regulations determineresponsibility and liability, and have a profound impactupon the technologies used for and the process ofcheck electronification.This session will address the following: The role of the Federal Reserve and ECCHO in check electronificationThe Check 21 legislationRegulations involving check electronificationECCHO rulesThe impact upon banks and end-usersIndustry challenges and opportunities Identify the key risks associated and possiblewith RDC Outline how appropriate legal, regulatory and3:30 p.m. – 4:00 p.m. Break in Exhibit Areatechnological actions can mitigate these risks Discuss challenges encountered throughoutthe industryWant more information? Be sure to visit www.bai.org/rdc/fb1 for the latest agendaand speaker updates.

4:00 p.m. – 5:00 p.m. Concurrent SessionsCheck Electronification: Fact, Fiction &What You Need to KnowWhether you’re a bank, credit union, corporation,small business or consumer, check electronification canprovide great opportunities for value creation, timesavings and expense reductions. We’ve also heardabout challenges and nightmares regarding fraud,return items, third-party risk, bank disintermediationand more. And the debate over the best way toclear a check (conversion to ACH or clearing viaimage exchange) continues to rage. In this session,our experts will separate fact from fiction, helpyou understand the important details and issues toconsider, and provide you with the information youneed to know in order to be successful with checkelectronification.This session will: Discuss the required features of different RDC offerings for different segments of the market,from large corporate to small business and evenconsumersShare best practices and thought leadership onencouraging small business adoption of RDCDiscuss the potential trend of bankdisintermediationExplore the growing number of business modelsand options for check electronificationExplain and dispel some of the common myths ofcheck electronificationExplore the advantages and disadvantages ofdifferent clearing optionsLeveraging RDC as a Payments & Data PlatformRemote deposit capture is a convenient and efficientway to deposit checks and is becoming a criticalcomponent of an integrated payments platform.Banks and corporations are now leveraging RDC forcapturing payments made by checks as well as cardtransactions with coupon or invoice remittances.Corporations are depending more and more on RDCfor the updating of billing and accounting systemswith information extracted during the RDC process.At the same time, corporations are evaluating ISO20022 financial services—universal financial industrymessage schemes for electronic payments via ACHand SWIFT. In such a dynamic environment, how canan organization ensure it has a technology platformthat can continue to be relevant for years to come?This session will provide insight into evolving paymenttechnologies and standards, demands from themarket, and a roadmap outlining the future of RDCtechnology and capabilities.RDC Risk Management & Ffiec ComplianceRemote deposit capture continues to be one ofthe hottest services in the payments industry. Aswith any new service and process, new risks canbe expected—and RDC is no exception. New risksabound for both corporations and financial institutionsalike. RDC can be a safer and more efficient wayto process payments. The key to ensuring successis understanding these risks and implementing theappropriate controls to effectively manage these risks,and comply with internal and industry risk guidelines—including FFIEC guidelines.This session will address the following: Identify the risks associated with RDC Outline the technical and procedural tools availableto mitigate the risks Review the FFIEC guidelines on RDC and theimpacts upon both financial institutions andbusinesses5:00 p.m. – 6:30 p.m. Networking ReceptionTUESDAY, APRIL 28, 20098:00 a.m. – 8:45 a.m. General SessionConsumer Capture—A Brave New WorldModerator: Ed McLaughlinExecutive Director, RemoteDepositCapture.comSherry SittonExecutive Vice President, First Command BankMatthew BowenSenior Vice President, Fidelity National Information ServicesWe have all heard the term “consumer capture”, butwhat does it really mean and who is doing it? Financialinstitutions are questioning whether they should offerremote deposit capture to their retail at home clients.How does the industry define consumer capture andwhat is the business case? These questions and otherswill be addressed to determine the real value ofconsumer RDC.This session will address the following: What are consumer capture solutions? Which types of financial institutions are deployingthem and to whom? What are the benefits and perceived risks toconsumer capture? What about mobile remote capture? What has been the experience of early-moverbanks?This session will address the following: What about fraud, duplicate presentment and RDC is about the payment, not just the check Best practices from engagements around the How fast will consumer capture adoption take hold?industry The convergence of remittance and paymentprocessing and ISO 20022 The importance of integration, risk managementand reportingimage quality?9:00 a.m. – 10:00 a.m. Concurrent SessionsRDC Marketing Best PracticesSeveral financial institutions now have tens ofthousands of customers using RDC. Others haveseen great success with targeted efforts at specificcustomer segments. RDC marketing success willdepend upon your organization’s strategy andgoals, solution capabilities, target customers, valueproposition and communication tactics.This session will address the following: Best practices in RDC marketing Case study examples of market segmentationand targeting Customizing RDC to specific targets

RDC Technology RoundtableThe majority of financial institutions are now usingRDC. We have seen the evolution from thick clientarchitectures through to Web 2.0 and thin clientarchitectures. What can we expect next? Will it bemore advancement in the architecture? Or, will thefocus be more on rounding out the solution withbetter tools for administration, risk and ease of use?This session will explore these issues with leadersfrom the premier technology suppliers in the industry.This session will address the following: Technology trends for RDC and its use within afinancial institution or corporation Evolving requirements in the next generation ofRDC applications How to plan for the next upgrade What tools are being planned to improve riskmanagement and regulatory complianceRDC Legal AgreementsRemote deposit capture has spurred a massiveindustry rush to create or find new legal agreements.Many financial institutions have opted to createthose agreements on their own, leverage a templateagreement provided by a solutions provider, or haveeven found their agreement by doing a Googlesearch. Provided by one of the premier experts inthe industry, this session will equip you with theknowledge to create a best-in-class RDC legalagreement.This session will address the following: How to structure a legal agreement for yourfinancial institution Critical elements which must be addressed Unique issues which must be addressed andcustomized in every agreement, for every financialinstitution10:15 a.m. – 10:45 a.m. Vendor Vignettes10:45 a.m. – 11:15 a.m. Break in Exhibit Area11:15 a.m. – 12:15 p.m. Final General SessionThe Future Of RDCModerator: John LeekleyFounder & CEO, RemoteDepositCapture.comDanne BuchannanExecutive Vice President, Zions Bank, CEO, NetDepositStephen LedfordAssociate Principal, McKenzie & Co. / Global ConceptsJames DeBelloChief Executive Officer, Mitek SystemsBob MearaSenior Analyst, CelentRemote deposit capture is already having pervasiveeffects throughout the payments industry. Checks arenow more attractive to accept as a form of payment.Banks across the nation can effectively compete forcustomers independent of geography. Corporationsare achieving new levels of efficiency and acceleratingcashflows—and this is all within just three years.What will the next three years hold in store for thepayments industry, and what might the endgamelook like?This session will: Provide insights into the future of the RDC industryfrom industry leaders Propose differing views on RDC adoption rates,metrics Discuss technological and service trends Identify where the industry will be three yearsfrom now12:15 p.m. Summit AdjournsAbout BAIBAI is the financial services industry’s partner for breakthrough information and intelligence needed toinnovate and stay relevant in an evolving marketplace. For more than 80 years, we have focused onadvancing the industry by offering unbiased education and research. Our offerings are as diverse as theindustry, and include premier events such as BAI Retail Delivery Conference & Expo, ground-breakingresearch and performance metrics, professional learning and development programs, and in-depth editorialcoverage through BAI Banking Strategies (www.bankingstrategies.com). Learn more at www.bai.org.BAI is Bank Administration Institute and BAI Center.About RemoteDepositCapture.comRemoteDepositCapture.com is the leading independent information portal dedicated to the issues andtrends relevant to the Remote Deposit Capture and Payments industry. Over 35,000 visitors per month gainaccess to news, research reports, service provider directories, RDC value calculators, educational webinarsand an unprecedented network of solution providers via the RDC Marketplace. Best of all, most of theinformation is free and requires no registration. Financial Institutions and businesses of all sizes have utilizedRemoteDepositCapture.com as a resource to successfully plan and execute their RDC strategy.Learn more about the value of Remote Deposit Capture.

Non-Member: 647.50Non-Member: 1,095Non-Member: 995#9081-2420-1-1st 35M 02/09 BC 2009 BAI*To take advantage of the 2-for-1 offer, you must register both people at the same time.Conference registration offers shown above may not be combined with other offers.BAI Member: 845Early Registration Team Discount Save 300(Ends 3/16)BAI Member: 945Early Registration Discount Save 200(Ends 3/16)Use Promotional Code R51 to Receive Your 2-for-1 DiscountBAI Member: 572.502-for-1 Discount (Ends 3/16)*For the best prices, register by March 16www.bai.org/rdc/fb1April 27–28, 2009Gaylord Opryland Resort & Convention CenterNashville, TennesseeBrought to you by BAI andRemoteDepositCapture.comRemote DepositCapture SummitBank Administration Institute115 S. LaSalle Street, Suite 3300Chicago, IL 60603-3801Bank Administration Institute115 S. LaSalle Street, Suite 3300Chicago, IL 60603-3801To expedite your registration, please have the following information available:

remote deposit capture—from opportunity assessment, technology selection and implementation to service, measuring the results and the future of the . How to identify and manage the risks of rdC For Financial Institutions: The rDc summit will provide insights into industry and customer trends and issues, enabling your institution to be .