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house policies / proceduresManagement retains the right to terminate residency without notice if the resident becomes verbally or physically abusive ordisplays unacceptable behaviour.If the health of a resident deteriorates, management may request the assistance of Aged Care Assessment Service (ACAS) orAged Psychiatric Assessment Team (APAT) to advise the appropriate level of care. This may result in the resident being requiredto transfer to more appropriate accommodation.Changes to the level of care may include faecal incontinence, severe mental deterioration or the inability to mobilize or transferindependently.what the new resident needs to bring with themThis is subject to arrangement with the resident / their family, Case Worker or referral agency.financial managementResidents are encouraged to remain independent in all aspects of their life, including money management. Families arerequested to assist with money management, if required. However, if assistance is required to handle finances and there is nofamily member or other suitable person available, Bellden Lodge can assist the resident to make a referral to the Victorian Civil& Administrative Tribunal (VCAT) for an administrator such as State Trustees to be appointed.Please note that in accordance with the Health Services Act 1988, the Proprietor cannot manage more than a nominal amountof money on behalf of any resident. Neither can the Proprietor nor any members of staff, accept appointment as a resident’sadministrator or guardian.staffing levelsDuring the day there are 2 Personal Care Coordinators on duty and at night one sleepover staff member.Level of support providedLow to medium care facility.staff trainingTwo staff have Certificate IV in Aged and Community Care.outside6inside

2. coorondoproprietorPeter Linaddress597 Warrigal Road, Ashwood 3147melways ref60 G12phone9885 5790fax9885 2176emailNo emaillocationCooRondo is located between two strips of shops on Warrigal Road, an approximate 5-10 minute walk to either. Shops includecafes, restaurants, supermarket, pharmacy, fish ‘n’ chip shop, mobile phone shop, Internet café. It is also a 15 minute walk toChadstone Shopping Centre and about a 5 minute walk to Holmesglen Station on the Glen Waverley train line.number of beds30 bedsPension level: 30Above pension level: 0Respite beds: if there is a vacancy.bathrooms9 bathrooms in total, 3 en-suite and 6 communal.costFees are by arrangement prior to admission. Payment of fees is to be made fortnightly in advance from the date the room ismade available to the resident until the date the room is vacated and all personal effects have been removed.Fees will be reviewed every 6 months. Management will provide 4 weeks written notice of any proposed increase in fees.demographicsPredominantly people with a psychiatric disability.agencies that currently provide service to the srsGeneral Practitioner: a General Practitioner visits weekly with a mental health nurse, however residents may select their owndoctor or another local doctor can be advised.Dental: for eligible residents, management can arrange for urgent dental examinations through the public dental service. Theservices of a visiting dental technician are available to those residents who may experience problems with their dentures.Podiatry: for eligible residents, a podiatrist attends the facility every 6 weeks at no charge.Hearing Testing Service: hearing checks through the National Hearing Centre can be arranged at the facility for those requiringthis service.Church Services: Ministers, Priests and Pastoral persons visit regularly and local Ministers hold services. Any particular requestby a resident to a religious organization is encouraged and invited.emr / srs referral resource kit7

Library: Library services are available, including ‘large print and talking books’, and may be arranged through management.In-house activities:-Weekly art and craft.-Vegie gardening and chicken care.Community-based activities:-Weekly art group at Amaroo Neighbourhood House.-Outings.-Weekly Salvation Army free lunch.-Kevin Heinz Garden Centre.Residents well enough to do so are encouraged to attend activities in the local area.facilities available-Communal lounge room with Plasma television and dvd player.-Pool table.-Computer and internet access.-Public pay phone.guidelinesObjectives of CooRondo are:- To provide high quality individual care to all our residents, including the services of a Personal Care Attendant wherenecessary.-To ensure all services listed in the residential statement are available.-To provide a warm and caring social atmosphere.-To ensure each resident has the opportunity to participate in activities appropriate to their interests and needs.The Proprietor is responsible for:-Providing or ensuring the provision of all services as set out in the residential statement.-Ensuring all staff interact with residents in a way that reflects the home’s philosophy.-Consulting with the residents as soon as possible about any changes that may affect them.house policies / proceduresHouse rules are kept to a minimum on the understanding that all people living and working at CooRondo home will respecteach others entitlements to privacy and personal space.Responsibilities of residents:- The facility has a no smoking policy. Residents and visitors who wish to smoke may do so outside the building in seatingareas.8-Maintain your bedroom in a clean and tidy state.-Earplugs are to be used in radios and televisions in bedrooms after 8.30pm.-Notification of your intention to be away overnight is required.-Two weeks notice in writing of termination of residency or payment of 2 weeks fees in lieu of notice.

what the new resident needs to bring with them-Clothes.-Small items of furniture.-Soap, toothpaste and toothbrush.-Pension card.-Medicare card.-Medication.financial managementResidents are encouraged to remain independent in all aspects of their life, including money management. Families / guardiansare asked to assist with money management if required. The service of the state trustees can be obtained if appropriate.Assistance can be provided with managing personal spending money, however residents are required to sign for all transactions.staffing levels3 staff in the mornings, 2 staff in the afternoons and 1 sleepover overnight.level of support providedLow care facility; however assistance with personal hygiene can be provided.staff trainingAll staff have Certificate IV in Aged and Community Care.All staff have First Aid qualifications.outsideemr / srs referral resource kitinside9

3. dunelmproprietorHal Morganaddress391-393 Maroondah Hwy, North Croydon, 3136melways ref37 B9phone9726 5520fax9762 5520emailj.r.specom@optusnet.com.aupublic transportDunelm is located near the corner of Exeter Road and Maroondah Hwy in Croydon North. It is short walking distance (5minutes) to local shops which include Coles, newsagency, bakery, pharmacy, op Shop, hairdressers and other retail shops.There is a bus stop at Exeter Road and the Invicta 671 Chirnside Park – Croydon bus is an approx 10 minute bus ride toCroydon Station (which is on the Lilydale line).number of beds30 beds – shared unitsPension level: 30Above pension: 0Respite beds: 0bathroomsAll units have their own bathroom.costFees for service at Dunelm are individually set and are reviewed March and September each year in line with pension reviews.Accommodation fees shall be paid on date of occupancy at the nominated rate and thereafter on the 28th day of each monthin advance. Payments made more than 7 days late will incur a penalty of 5%.demographicsResidents include individuals with Intellectual Disability, Psychiatric Disabilities, Acquired Brain Injury from drug or alcoholaddiction.agencies that currently provide service to the srsMedical practitioner: Residents are free to have their own doctor visit or we have our house doctor who visits regularly. It ispreferable that your doctor visits every two weeks. Resident is responsible for medical related expenses including AmbulanceServices.Pharmaceutical Services: Our local pharmacist provides a delivery service to Dunelm. Resident is responsible for payment ofany pharmacy bills.Aids and Appliances: Resident is responsible for payment of any personal aids or appliancesPodiaty: Local podiatrist visits when required. Resident is responsible for payment to the Podiatrist.Hairdresser: Mobile hairdresser visits every week. Residents are responsible for payment to the hairdresser.10

Rehabilitation and other programs: Assessment and rehabilitation available through the Regional Geriatric Assessment.In-house activities:-Movie afternoons-Art program-Wii TrainingCommunity based activities:-Swimming-Gym-Football (seasonal)-Cricket (seasonal)-Lawn bowlsSocial: day centre facilities available. Drop in centre at local churches. Residents are responsible for any expenses incurred atcommunity based services.facilities available-Some rooms have their own separate sitting room / small lounge room.-Outdoor sitting area.-Bird Aviary.-Large screen TV and communal lounge room.guidelinesResidents have the right to:1.Quality care.2.Be kept informed.3.Personal care.4.Safe administration of medication.5.Complain.house policies / procedures1.Smoking is not permitted anywhere inside any part of the building (including rooms).2.Alcohol in any form is not permitted on the premises at anytime.3.Ear plugs for personal radios and televisions in shared rooms must be used after 8.30pm.4.If a resident/s will not be in for a meal, duty staff must be informed.5.If a resident is staying out overnight, duty staff must be informed so that medications can be arranged.6.Residents personal space must be kept in a neat state of tidiness.7. When leaving to live elsewhere four weeks written notice must be given, or payment in lieu of four weeks unlessarrangements have been made with the Proprietor.8.All residents must take medication that is prescribed to them by their Doctor.9. All residents must have consultation with their doctor on a regular basis or when directed by staff.emr / srs referral resource kit11

10. The resident will not deface or damage any walls, fittings or furniture in their room or communal areas. In case of wilfuldamage the residents may be asked to pay for repairs / replacement of damaged items including carpet.11. Residents are encouraged to bring with them personal photos and pictures, but permission must be sought from theProprietor if they require them to be hung on the wall.12. Visitors are encouraged to visit any reasonable time as long as they do not infringe on the rights and privacy of otherresidents. Please note that all entry doors are to be locked at 6.30pm for safety reasons.13. Residents are not permitted to stay overnight in another residents room.14. Residents are not permitted to keep pets in their room unless by prior arrangement with the Proprietor.15. Ensure fees are paid by the 28th of each month, in advance or as agreed.16. Residents are not permitted to alter or interfere with floor heating settings.17. Due to health and safety rules, kettles and microwaves etc. are not permitted in rooms.what the new resident needs to bring with them-Pension card.-Medicare card.-Current medication.- Toilet articles, including: toothbrush, toothpaste (denture mug if applicable), comb or hairbrush, deodorant, talcumpowder, perfume / aftershave, soap etc.-Other personal belongings such as photos, jewellery may be brought to Dunelm.- Residents may bring with them their own (limited) furniture. All items of value such as jewellery, furniture which are broughtto Dunelm must be recorded in the Residential Statement.Please Note: Dunelm and its management cannot be held responsible for any items that might be damaged or go missing.financial managementResidents are encouraged to remain independent in all aspects of their life, including money management. Families / guardiansare asked to assist with money management if required. The service of the State Trustees can be obtained if appropriate.Assistance can be provided with managing personal spending money, however residents are required to sign for all transactions.staffing levelsCurrent staff include 2 Personal Care Workers, 2 Personal Care Coordinators, Cook, Cleaner, Kitchen assistant.Staffed 24 hours, 7 days a week.level of support providedLow and some high care individual support provided where needed.staff trainingStaff training provided on site. Staff attend work related courses outside of premises for on going training.outside12inside

4. ferntree manorproprietorLinda Suiaddress10 The Avenue, Ferntree Gully 3156melways ref74 A4phone9758 0109fax9758 7723emaillianxu@optusnet.com.aupublic transportFerntree Manor is located within a 5 minute walk to the Ferntree Gully Village Shopping Centre including supermarket, cafes,restaurants and retail shops as well as the Ferntree Gully train station (located on the Belgrave line). Buses also travel fromFerntree Gully Station to Oakleigh via Invicta bus route 693 and to Stud Park Shopping Centre via Telebus area 7.number of beds28 bedsPension level: 28Above pension level: 0Respite beds: if there is a vacancybathroomsAll rooms have an en-suite however some rooms are shared rooms and the en-suite will then be shared with another resident.costFees are payable two weeks in advance, every fortnight. On admission to Ferntree Manor, fees will be calculated for the firstmonth on a daily rate of the balance of days remaining in the month. If a resident stays less than one week, fees will chargethem one week. If a resident stays less than two weeks, fees will be charged on a respite rate. Ferntree Manor also usesCentrepay for direct debit purposes. Two weeks notice must be given on leave or else the two weeks of rent will be chargedup front.In the event of medium term hospitalization, rent will still need to be paid to maintain a room for that resident.demographicsFerntree Manor supports residents with Acquired Brain Injury, alcohol related illnesses, mental illness, intellectual disability andaged, the majority of residents are aged between 30 and 60 years.Agencies that currently provide service to the SRSMedical Practitioners: A General Practitioner visits Ferntree Manor up to twice a week. Residents may retain their own medicalpractitioner if they are prepared to visit Ferntree Manor or they may consult with a local doctor who is prepared to visit thefacility. Management can advise you in this regard. Ferntree Manor has its own doctor who visits the facility regularly.Medication: A pharmacist is responsible for dispensing the resident’s medication into a Webster. Any alteration to a resident’smedication will be attended to by the pharmacist as soon as possible. Costs are the responsibility of the resident. Any residentcoming to Ferntree Manor who can manage their own medication must produce a doctor’s certificate to this effect.Dental: For eligible residents, management can arrange for urgent dental examinations through the public dental service. Theservices of a visiting dental technician are available to those residents who may experience problems with their dentures.Hearing Testing Service: Hearing checks through the National Hearing Centre can be arranged at the facility for those requiringthis service.emr / srs referral resource kit13

Aids and Applicances: Residents are responsible for payment of any aids or appliances required. Ferntree Manor accepts noresponsibility for these aids or appliances.Rehabilitation and other programs: Every effort will be made to provide community based services for individuals. Otherservices such as Royal District Nurses Service, Mental Health Services, Intellectual Disability Services and Aged Care andAssessment Service will be contacted as the need arises.In-house activities:-A music group is provided on a Wednesday afternoon in-house.-A local church group come in and run activities in-house every Thursday.- Library Service: Library services are available, including large print and talking books, and may be arranged throughmanagement.Community based activities:-each provides support on a Monday and Wednesday to support linking individuals into the local community.-Some individuals are involved in the local Senior Citizen Club and Halcyon.Every effort will be made to provide and coordinate community based services required by individuals as the need arises.Activities are provided three times a week.facilities availableFerntree Manor has two communal lounge rooms with televisions. There is also a pool table, table tennis table, home gym,x-box and 24 hour internet access for residents use.guidelinesResidents have a right to :1.Quality care.2.Be kept informed.3.Personal and special care.4.Safe administration of ct.9.Right to medical practitioner of your choice.The Proprietor reserves the right to cease tenancy immediately if the resident refuses to pay for the fees by the due date, ordisplays unacceptable behaviours such as:-Physical or verbal abuse.-Antisocial behaviours that impact on other residents in a negative way.-Behaviours that pose an unacceptable risk to self and others.-Behaviours that have a negative impact on the quality of life for other residents.The Proprietor also reserves the right to cease the residents tenancy if relatives of residents display antisocial behaviour on thepremises or damage the reputation of the premises.house policies / proceduresHouse rules are kept to a minimum on the understanding that all people living and working at Ferntree Manor will respect eachothers entitlements to privacy, dignity and personal space.14

House rules include:-The facility has a no smoking policy. Residents or visitors who wish to smoke may do so outside the building ie. Courtyard.-Maintain your bedroom in a clean and tidy state.-Earplugs are to be used in radios and televisions in bedrooms after 8pm.-Notification of your intention to be away overnight is required.-Two weeks notice in writing of termination of residency or payment of 2 weeks fees in lieu of notice.-Residents are not permitted in the kitchen in the interest of occupational health and safety. Unless for supervised activities.what the new resident needs to bring with them-Pension card.-Medicare card.-Current medication.- Toilet articles, including: toothbrush, toothpaste (denture mug if applicable), comb or hairbrush, deodoran

emr / srs referral resource kit 3 supported residential services SRS are generally privately owned and operated facilities that provide accommodation, housekeeping, meals and special or personal care services. The Department of Health (DH) licenses the Proprietor of an SRS and regulates their activities through the Health Services Act