Phone System - Business IT Support Berkshire

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Connect. Communicate. Collaborate.Phone System

3CX Phone System for WindowsBreak free with a software-basedIP PBX for WindowsBreak free from expensive proprietary3CX Phone System for Windows isphone systems and move up to anan award-winning IP PBX thatopen standard IP PBX that increasescompletely replaces your proprietaryproductivity of employees and ITPBX, supports standard SIP soft/hardstaff and costs much less. Evolvephones from any vendor, VoIP serviceyour communications by enablingproviders and VoIP gateways toemployee mobility: Calls can be madeconnect traditional PSTN lines. Addand answered seamlessly from outsideextensions or lines by adding standardthe office and voice mail and faxesSIP telephony equipment and save onreceived via email. Globalize yourconsultants’ fees because of 3CX’business by connecting brancheasy to use web-based administration.offices and re-directing local customerOvercome the limitations of outmodedservice numbers via the internet tohardware-based PBX systems, reduceyour phone system at negligible cost.costs significantly and add advancedcommunications features that willmake your company more efficientand competitive!

Unified CommunicationsEnhance productivity with unifiedmessaging and presence3CX Phone System for Windows3CX includes a fax server that isdelivers Unified Communicationsable to route incoming faxes as PDFstechnology by unifying voice mail, faxto email. Users can send faxes fromand email; as well as providingexisting fax machines or by using apresence information.3rd party T38 capable fax serversoftware.With 3CX, employees can easily seethe presence of other users andWith 3CX, businesses save time andavoid unnecessarily making ormoney as they can forget about faxtransferring calls. Presence ismachines and extra telephone lines.displayed in any standards-based IPphone, as well as in 3CX Assistant.and the MyPhone user portal.Furthermore, 3CX unifies voice mailand faxes with email by deliveringthem to the user’s inbox.1. Presence – eliminate expensivetelephone tag2. Voice mail – receive voice mailin your inbox3. Fax – receive faxes as PDF files

Freedom to the UserBoost mobility and allow staffto tele-work3CX gives total freedom to the user,This way, crucial calls are neverby enhancing mobility and allowingmissed, and there is no need to givestaff to work remotely.out personal mobile numbers whenout of the office.3CX Phone System includes a webbased user portal that gives extension3CX is the only IP PBX to include ausers complete mobility andfree Windows VoIP phone that can beindependence. Users can configureused in or out of the office. 3CX softextension preferences using a webphone and the traditional hardwarebrowser without help from IT staff.phone can be used at the same timeCall forwarding rules can be createdusing the same credentials. Forbased on time received, caller ID andexample, the hardware phone can betype of call. For example, calls outsideused when at the office, but when attheir own working hours can behome or on the road it is very easy torouted to voice mail. Important callsswitch to the soft phone and remaincan be forwarded to a mobile basedconnected to the company’s phoneon the caller ID.system.1. User Portal – Configure yourown extension preferences easilyand from anywhere2. 3CXPhone – Stay connected tothe office wherever you are3. Advanced forwarding rules –Set-up by caller ID, time and typeof call

Freedom to the Network ManagerManage the phone system via3CX’ web-based consoleWith 3CX, network managers breakIt is easier to manage and control andfree from the archaic user interfacesyou do not need to learn how toof conventional PBXs and from theupdate and troubleshoot an obscuretraditional PBX vendor. With thehome-made Linux version. Software-intuitive web-based console,based scales a lot better too: Just addadministrators can easily createmore phones and lines as you goextensions and make PBXalong, without being limited by theconfiguration changes, withoutports or processor on the appliance.needing the PBX vendor. Because3CX Phone System is just anotherYou can install 3CX on an existingWindows server application, it is easyserver or virtualize it and eliminateto manage too: It can be monitoredextra hardware, energy andjust like any other Windows servermanagement costs. You can easilyapplication using your existingbackup your PBX to a disk and restorenetwork monitoring package. 3CX ison another machine in case ofcompletely software-based and thishardware failure - an impossible taskhas many advantages over awhen an appliance breaks down.traditional PBX or an IP PBXappliance.1. Web-based ManagementConsole - Access the phonesystem from anywhere2. Virtualize - Save on hardware,energy & administration costs3. Monitor - Monitor events &performance of PBX like anyother server application

Freedom of ChoiceTested interoperability with leadingSIP hardware & VoIP providers3CX has completed interoperabilityBerofix, Patton, Grandstream andtesting with leading industry VoIPSangoma; and 3CX ships with ‘out ofhardware providers of SIP Phones andthe box’ configurations for the leadingVoIP Gateways, giving businessesmodels.total vendor independence andfreedom of choice.Leverage low call costs by using 3CXwith popular VoIP ProvidersMany leading SIP Phones areworldwide and benefit from 3CX ‘outinteroperable with 3CX including:of the box’ configurations. Or use theAastra, Linksys, snom, Cisco,3CX Gateway for Skype to make andGrandStream, Polycom, Siemens andreceive calls to Skype users at noX-Lite. 3CX can automaticallycharge.configure most SIP phones with theappropriate extension settings.3CX has a global network of over1,000 3CX Partners who provideVoIP Gateways that seamlesslybusinesses with fully integrated, cost-interoperate with 3CX include:effective VoIP solutions and top gradesupport.1. SIP Phones – Automaticconfiguration of popular SIPPhones2. VoIP Gateway – Continue toreceive and make calls on yourexisting phone lines3. VoIP Providers – ‘Out of thebox’ configurations for leadingVoIP providers worldwide

Break away from the cryptic and limited phone interfaceFinally an easy way to use your phonefrom Windows with 3CX Assistant!3CX Assistant is a windows desktop3CX Assistant works in tandem withutility that offers extension users anany IP phone, 3CXPhone (soft phone)easy way to transfer, divert, launch oror even analog phones! If using apark calls, via drag and drop ratherhardware IP phone, the call will bethen via a cryptic phone interface. Youset-up to the IP phone.can view status of other colleaguesand avoid ‘voice mail tag’ and3CX Assistant also integrates withunnecessary phone calls. Launch callsMicrosoft Outlook, Salesforce.comby double clicking on an extension,and other CRM systems to allowselecting a contact from thelaunching of calls and call journaling.phonebook or by highlighting aCaller ID can be matched to a contactnumber on a web page and hitting arecord to automatically identify thefunction key.caller.Managers can monitor phone line &All extension users also have access tocall queue status. A handy instantthe web-based 3CX MyPhone portal,message feature allows you to sendwhere they can view call history,text messages to other usersmanage voice mails, phonebooks andmore.1. 3CX Assistant – Manage yourphone from your desktop, not acryptic phone keypad!2. Microsoft Outlook – Launchcalls from Microsoft Outlook orother popular CRM systems3. Instant messaging –Communicate with colleagues viatext chat

Save on Costs with 3CXSay goodbye to expensive expansionmodules and costly phone bills!3CX Phone System for WindowsFurther savings come from connectingis much cheaper than a traditionalbranch offices with 3CX’ Bridges, sophone system. The initial purchasethat all inter-office calls are set-up ascost and the expansion cost are bothinternal calls and therefore free. Also,much lower compared to a proprietaryintegration of remote workers is easyPBX, and with 3CX you also save onwith 3CX’ Tunnel, boosting mobilitymaintenance fees from vendors.and resulting in savings from teleworking possibilities.Unlike appliances, 3CX can scale toalmost unlimited capacity because it3CX Phone System includescan leverage modern server hardware.enterprise-level features asstandard. Businesses do not need toWith 3CX, businesses can also usepay extra for advanced features orVoIP Providers & Skype to save onadd-ons, as these are incorporated ininternational calls and to terminatethe software: inbuilt fax server, digitalinternational customer servicereceptionist, paging/intercom,numbers on the local IP PBX.integrated voice mail, central phoneManage the PBX in house and savebook and more.on consultants fees.1. 3CX Bridges – Set-up interoffice calls as FREE internal calls2. Advanced Features – No extracost for voice mail, autoattendant and Queues.3. Tele-work – Employees workremotely while staying connectedto the company’s IP PBX

How it WorksAn open, vendor-independent systemthat grows with your businessA complete 3CX Phone System forAdd extensions or lines by simplyWindows consists of the serveradding standard SIP telephonysoftware, soft phones or IP phones,equipment and save on consultants’and a VoIP Gateway to connect yourfees because of 3CX Phone System forexisting phone lines. It is also possibleWindows easy to use web-basedto re-use existing analog phones withadministration.the use of FXS gateways. A VoIPprovider can be used to leverage lowOvercome the limitations of outmodedcost calls across your network.hardware-based PBX systems, reducecosts significantly and add advancedThe system can use the existingcommunications features that willcomputer wiring, sharing the networkmake your employees more productivepoint with the computer, and can beand your company more efficient andinstalled on an existing, non-competitive.dedicated Windows server or run as avirtual machine.1. Soft phones – Use incombination with your IP Phone2. IP Phones – Use any leading SIPhardware phone3. Phone wiring – No need forextra cables as phones use yourcomputer network

What others have to say about 3CX“We don’t understand VoIP, but we understand 3CX” - No Tomato advertising“3CX Phone System is a great“I was attracted to 3CX’ softwareWindows-based PBX solution for ourbecause of its simplicity, because itcompany. It is a cost-effective“3CX has significantly helped in“3CX scales well and is definitelyruns on Windows and because itsolution which is easy to install andachieving our business goals to“3CX is very easy to setup andmuch cheaper to scale up thanhas web-based management.”maintain.”expand with mobility.”manage. The MS Exchange 2007comparable hardware PBXs.”- Steve Hechtman, President,- Mike Faster, President, Coyote- Chris Green, Managing Director,Unified Messaging integration- Ryan Crompton, SystemsInductive Automation / CalmetricsCreek ConsultingNANT Ltd.works very well. I am very happyAdministrator, ZYTO Corp.Companywith the product!”- Craig Hyatt, InformationTechnology Director for CampusServices, University of NorthCarolina at Chapel Hill3CX is Editor’s Best Awardwinner - Windows IT Pro3CX VoIP solution makes animpression on PC PRO editor3CX Phone System Review inmagazineComputer Shopper highly"Our IP PBX is only 30% of theZDNetWindows IT Pro editors selectrecommends 3CX Phonecost of other phone systems"winners based on the product’sSystemFollowing an interview with 3CX’sstrategic importance to the market,Karl Wright reviewed the FreeCEO Nick Galea, Computerwoche’sedition of 3CX Phone System foreditor Jurgen Hill wrote a veryWindows for UK’s biggestpositive article about 3CX Phonetechnology magazine ComputerSystem for Window’s marketShopper and wrote that heposition, the advantages of an IP“couldn't really fault 3CX's PhonePBX against a traditional PBX, andSystem. The free edition has most ofthe Free edition of 3CX VoIP PBX.Jon Honeyball with PC PRO believesAlan Stevens from ZDNet reviewedthat analogue telecom is a thing of3CX Phone System for Windowsthe past, and that to get more valuefrom a computing infrastructure it iswise to switch to VoIP. He went onto test 3CX Phone System forWindows and after installing the IPPBX he concluded: “Overall, I'mvery impressed with this solution.”and found it to be a very goodproduct: “Very easy to configureand manage, the 3CX PhoneSystem for Windows scores well onfunctionality and is compatible withmost SIP handsets, gateways andservices.”its competitive advantages and itsvalue to the customer. Theydemand solid value andperformance from the products theyselect using their productknowledge and subject matterexpertise.the functions a home office or smallbusiness will need.considering youcan download it for free, we highlyrecommend it.”

3CX Impressive Set of FeaturesFREEEditionCommercialEditionsManagement and ScaleabilityFREEEditionCommercialEditionsCall Logging Web-based management console Call Reporting Configuration Wizard Blind Call Transfer Real Time Web-based System Status Attended Call Transfer Integrated Web ServerCall Forward on Busy Call Forward on No Answer Call Routing (DID) General Phone System FeaturesCaller IDConference CallingAuto Attendant / Digital ReceptionistVoice Mail Music on Hold Ring Groups Hunt Groups Central Phonebook FREEEditionCommercialEditionsCompact Windows System Tray Applet Tunnel all VoIP Traffic over a Single Port Transfer Calls Shows Incoming Calls Automated Restore and Backup Shows Caller ID Firewall Friendly Configuration of ExternalExtensions via Tunnel Shows Personal Call History MS Windows Server Certified Integrated Enterprise Database (PostgreSQL) Run as Virtual Machine NAT friendly tunnel feature Remotely manage IP phones Automatic Phone Provisioning Allow Users to Configure Own Extensions Unified Communications & Mobility3CXPhone / AssistantDivert Calls to Voice Mail TAPI for Integration with Microsoft Outlook Queue Monitoring Shows Status of Other Extensions Run as Presence Monitor with Desk Phone 3rd Party Application IntegrationMicrosoft Outlook Salesforce Integration HTTP API to Integrate with any Web CRM Microsoft Exchange 2007 UM Call Parking MyPhone Self-Service User Portal Call Pickup Receive Voice Mail via Email Call Queuing Public SIP ID for Extensions Call Recording 3CX Tunnel for Easy Remote Connections Supports SIP Hardware Phones Dial by Name Advanced Forwarding Rules Based on CallerID, Time and Type of Call Supports SIP Software Phones Supports VOIP Gateways & cards MWI - Message Waiting Indicator BLF Status Updates Conference Rooms Intercom Paging Devices and ProvidersIntegrate Branch Offices with 3CX Bridges Skype gateway Standards-based Presence Information Supports Popular SIP /VoIP Providers Integrated Fax Server SIP Trunking Support Receive Faxes via Email as PDF Create Free Links to other 3CX Systems Free Communication Links to other SIP Servers SIP Standards SupportFully Supports RFC 3261 Codecs (Voice Compression)SIP Forking G711 (a law and u law), GSM, Speex, IIbc G729*Establish SIP Trunks with other SIP Servers *The Mini Edition includes two G729 channels, the Small Business Edition includes 4 sim G729 calls, The Pro Editions 8 and the Enterprise Editions 16

3CX Phone System for Windows available through:3CX USA2180 Satellite BoulevardSuite 400, Duluth,Georgia 30097USATel: 1 (800) 687 0903Fax: 1 (770) 872 05313CX UKUnit 2, St. John's Mews,13, St. John's RoadKingston upon ThamesKT1 4 AN UKTel: 44 (0) 845 869 5215Fax: 44 (0) 845 869 52183CX GermanyStiglmaierplatzDachauer Str. 37D-80335 MunchenGermanyTel: 49 (0) 8954558217Fax: 49 (0) 895574433CX CyprusOffice 303Engomi Business Center1, 28th October Street2414 Nicosia, CyprusTel: 357 (22) 444 032Fax: 357 (22) 444 0333CX Malta6th FloorPortomaso TowerPTM 01, PortomasoMaltaTel: 356 2316 8300Fax: 356 2316 83993CX Hong KongLevel 3Three Pacific Place,1 Queen’s Road East,Hong KongTel: 852 2588 3410Fax: 852 2588 3499 2009 3CX Ltd. All rights reserved. 3CX, 3CX Phone System for Windows and their product logos are either registered trademarks or trademarks of 3CX Ltd in the United States and/or other countries.3CX AustraliaSuite 20184, Alexander StreetCrows Nest NSW 2065AustraliaTel: 61 1300 79 89 25Fax: 61 1300 79 89 35www.3cx.com

modules and costly phone bills! 1. 3CX Bridges - Set-up inter-office calls as FREE internal calls 2. Advanced Features - No extra cost for voice mail, auto attendant and Queues. 3. Tele-work - Employees work remotely while staying connected to the company's IP PBX 3CX Phone System for Windows is much cheaper than a traditional phone system.