Transcription
CCS RETAIL SYSTEMS OVERVIEW4-9-2019 CCS has provided systems for specialty retail organizations, including GiftShops, since the 1980s. CCS has hundreds of retail customers in the USA and Canada. Many of thesecustomers are in the western states. Our customer profiles include small to large retailers with dozens ofgeographically dispersed locations. Several of our customers have gift shops, pro shops, and the like. We have several existing customers with healthcare gift shop requirements in theUSA. CCS is a full-service reseller providing sales, installation, support, service,training, and custom programming. CCS offers complete, integrated software and hardware solutions based on NCRproducts and related third-party products. At CCS we emphasize quick and effective support. Our average response timesto support calls are 15 minutes. We offer voice support conversations to facilitatequicker resolution times than are possible with chat or email-only support. Weare in the PST time zone as is Legacy Health. Our technicians are continuallytrained to keep their knowledge as current as possible. Our average techniciantenure is over 10 years at present. Our support and service contracts offer extended hours of service and weekendon-call options. NCR offers two primary POS solutions suitable for gift shops. We have chosenthe Counterpoint system, a Windows 10 and Microsoft SQL system, as theclosest fit for Legacy Health. NCR also offers the Silver SAAS, cloud-based,entry-level system. If the budget for this acquisition is limited, we can proposeSilver as an alternative solution. Silver has a more limited feature set and aconsiderably different infrastructure. CCS offers dozens of add-ons for Counterpoint developed by our programminggroup. To meet your requirements, we are proposing the Common CentsGEMpay Payroll deduction software and our proprietary Counterpoint interface.The GEMpay add-ons are in use at dozens of Healthcare Gift Shops in ourcustomer base. We have often encountered Gift Shop Software without true full-featured POSsystem features. These systems were too incomplete or cumbersome for thevolunteers and other staff at the Gift Shops, according to the store managers.We suggest Legacy Health give strong consideration to acquiring a true, fullyfeatured POS system like Counterpoint. POS functions that are critical may notbe fully apparent at the outset and impractical to add later.
Since 1925Gifts Collectibles Home DecorParsons Gift StoresAn NCR Counterpoint Case StudySpecialty Retail – GiftRun Your Business“NCR Counterpoint systems are the lifeblood of our retailbusiness. We use them for almost everything we do.”– Gary Willis and Cristina Willis, Owners,Parsons Gift StoresSolution FeaturesParsons Gift Stores, a high-end gift and collectibleschain based in the Atlanta, Georgia area, istotally dependent on the NCR Counterpoint retailmanagement system, and Owner Gary Willis wouldn’thave it any other way. “NCR Counterpoint is thelifeblood of our retail business,” says Mr. Willis, statingthat he uses NCR Counterpoint tools to optimizeevery aspect of the chain’s operations, from receivingand ticketing inventory, to marketing and sellingmerchandising, to making critical purchasing andoperational decisions. Since the chain offers more than56,000 items from nearly 500 vendors, having instantaccess to real-time data is absolutely critical. “I can geta complete picture of the entire company, with NCRCounterpoint tools,” states Mr. Willis.Parsons Gift Stores, which became a customer in 2005,made the switch from a competitive solution becauseMr. Willis was looking for a “full-featured retail systemNCR Counterpoint RetailManagement Systems Provide gift registries Validate returns to ensure items are returned atthe purchase price Provide integrated email marketing capabilities Maintain detailed customer information Offer customer loyalty programs Analyze vendor performance Provide layaways Reduce fraud by monitoring item images atcheckout Up-sell goods See which items sell together Pre-plan your promotions
since 1925, so we didn’t want to change our processes;Sell Anywherewe wanted something that was highly customizable toAs a traditional brick-and-mortar operation, Parsonsthe way we do business.” Mr. Willis says his staff usedGift Stores doesn’t currently leverage mobile POS toolsNCR Counterpoint configuration options to changeor sell online because of vendor restrictions. However,screen layouts and the POS touchscreen interfaceits executives do rely on NCR Smart Alerts to keep aand terminology to meet their requirements. Of hisfinger on the pulse of the business when they’re away65-person operation, 62 use NCR Counterpoint toolsfrom their stores. “I can easily scan the numbers andevery single day for critical retail operations. Thesee what type of day we’ve had,” says Mr. Willis. “NCRcompany currently uses the NCR Counterpoint retailSmart Alerts provides everything from sales profits,management solution, payment services, integratednumber of tickets, and average ticket refund eachemail marketing tool and mobile alerting.day.” The tool also sends him alerts when managerswith SQL open architecture. We’ve been in businessConnect with CustomersParsons Gifts used to spend most of its marketingare working late or if there are any network issuesto attend to. “Wherever we are, we know how thebusiness is running.”dollars on traditional advertising, until it purchasedFor more information, call 800-672-4806 or visitNCR Customer Connect. Now Cristina Willis, Owner,www.ccsretailsystems.com.is a true believer in the power of email marketing.Ms. Willis harnesses the NCR Customer Connectemail marketing tool to send out a twice-monthlye-newsletter with special offers to the more than21,000 customers in her company’s database.“NCR Customer Connect enables us to connectregularly with our customer base, which is 90 percentfemale. By letting our customers know about newproducts and events, we create reasons for them tovisit our stores. And many of them will bring theirfriends,” says Ms. Willis, who dubs her approach“girlfriend marketing.”The Willis management team also uses NCR loyaltyand gift card functionality. “They’re very effective,”says Mr. Willis, who says he appreciates the tools’accuracy and reliability. “When you’re offering giftcards, you want 100% system credibility. You don’twant a customer to say they have cash remainingon a card that doesn’t work.”Email Marketing that DeliversParsons Gift Stores shared the results of a recent July2012 email marketing campaign. Here’s success bythe numbers: Ten-day sales promotion 21,714 emails sent 25% open rateNCR Corporation 1,265 customer visits resulting in purchases3097 Satellite BoulevardDuluth, Georgia 30096USA 59,391 in in-store sales 2012 NCR CorporationEB10566-0812
NCR SECUREPAYSecure payment processing for NCR CounterpointPartner logo hereWith multiple security layers, NCR Secure Pay minimizes your risk for a credit cardsecurity breach.Our software’s body guard ensures that all personal and transactional information is kept safe. From themoment a card is swiped through after the transaction is complete, our secure payment solutions enable andprotect your business.Why is NCR Secure Pay Important?Much like a home or business security system, NCRSecure Pay includes multiple layers of security toreduce the risk of unauthorized users from accessingsensitive cardholder information during the differentstages of payment processing, which creates a reducedrisk of being breached and incurring severe fines.To learn more, please contact: Marilyn McCormickCCS Retail SystemsEmail: marilyn@ccscentral.comCall: 800-672-4806For more information, visit us at www.websitegoeshere.comBig box stores aren’t the only ones affected bysecurity breaches; retailers of all sizes need to beaware of how to protect their businesses.
Why NCR?NCR Corporation (NYSE: NCR) is the global leader inconsumer transaction technologies, turning everydayinteractions with businesses into exceptional experiences.With its software, hardware, and portfolio of services, NCRenables more than 550 million transactions daily acrossretail, financial, travel, hospitality, telecom and technology,and small business. NCR solutions run the everydaytransactions that make your life easier.NCR Counterpoint is the specialty retail managementsystem that brings the front and back offices into harmony,enabling you to grow your best business. Our comprehensiveand flexible solution will manage your business’ details soyou can focus on what truly matters: your customers. Webuild the stage that allows you to perform.Credit Card data breaches are expensive—evena modest exposure of 50 customer credit cardnumbers can result in unplanned costs of 10,000or more in penalties, fees, time expenditure, and,the most difficult to quantify: reputation.environment and minimizes the risk of anunauthorized user scraping that credit card datafrom database memory.With NCR Secure Pay managing your data storageand transmission and enabling EMV functionality,you can sleep easier knowing that this key part ofyour business is well protected.Minimize your riskNCR Secure Pay allows you to process payments in aPCI-DSS compliant manner. We take the storage ofsensitive card information out of your local systemand move it to our NCR Secure Pay host to minimizethe chance of a credit card breach. Point-to-PointEncryption further reduces your exposure bysecuring sensitive information during transmission.Store data securelyInstead of storing sensitive credit card informationin your store’s database, NCR Secure Pay uses aprocess called tokenization to store a code, ortoken, in its place. The actual card informationis encrypted and stored on our networkenvironment. The token allows authorized usersaccess to transaction information as needed forreturns and other operations while maintaining aprotected system.Transmit encrypted dataUsing Point-to-Point Encryption, NCR SecurePay encrypts credit card data from the momentthe card is swiped by your customer. Thisprocess ensures that sensitive card informationis encrypted throughout its lifecycle in yourAutomated credit card settlementsWith card information removed from yourdatabase and secured on a separate host, you haveflexibility with credit card settlements. Automateyour settlements to happen daily at the time ofyour choosing or settle transactions remotely usingthe NCR Secure Pay merchant portal.Key features Peace of mind knowing cardholder data is in aprotected environment Settlements automated to run at a predefined timeeach day Credit card data is encrypted throughout its lifecyclein your retail environment Integration to numerous credit andgift card processors Multiple layers of security Masked credit cards numbers available fortransaction lookups and reporting Actual card data is replaced with tokens Card data is encrypted at the swipe Integration with NCR Counterpoint andNCR Retail Online Settle transactions while in offline mode EMV functionalityNCR continually improves products as new technologies and components become available.NCR, therefore, reserves the right to change specifications without prior notice.All features, functions and operations described herein may not be marketed by NCR in all parts of theworld. Consult your NCR representative or NCR office for the latest information.All brand and product names appearing in this document are trademarks, registered trademarks or servicemarks of their respective holders. 2017 NCR CorporationPatents Pending17RET6477-E-P-0317 ncr.com
NCR COUNTERPOINTINVENTORY MANAGEMENTInventory Management for NCR CounterpointPartner logo hereNCR Counterpoint’s integrated inventory management and tracking system allowsyou to efficiently manage your merchandiseThe behind the scenes activities ensure that the front of house runs smoothly. Our inventory managementsystem includes detailed merchandise records, flexible pricing options and in depth reporting to improve theflow of your business.Record detailed merchandise informationOur system lets you group items by category andsubcategory as well as assign multiple vendors, units,and barcodes to each item. 20 custom fields let youtrack the information that’s important to you.Custom pricing structureManaging and pricing your inventory correctly savesyou time and makes your business profitable. Assignup to 6 prices for each item. Price by store or by color/size with location-specific and SKU-specific pricing.To learn more, please contact: Marilyn McCormickCCS Retail Systems, Inc.Email: marilyn@ccscentral.comCall: 800-672-4806For more information, visit us at www.ccsretailsystemss.com
Why NCR?NCR Corporation (NYSE: NCR) is the global leader inconsumer transaction technologies, turning everydayinteractions with businesses into exceptional experiences.With its software, hardware, and portfolio of services, NCRenables more than 550 million transactions daily acrossretail, financial, travel, hospitality, telecom and technology,and small business. NCR solutions run the everydaytransactions that make your life easier.NCR Counterpoint is the specialty retail managementsystem that brings the front and back offices into harmony,enabling you to grow your best business. Our comprehensiveand flexible solution will manage your business’ details soyou can focus on what truly matters: your customers. Webuild the stage that allows you to perform.Transfer merchandiseTransfer inventory easily between stockinglocations. Make merchandise distribution decisionseasily based upon stocking levels or replenishmentcalculations in our Transfer Advice report.Key featuresImprove Your Bottom LineCustomized reports and item analysis provideaccurate, informative information that make youa stronger buyer. Smart inventory decisions andreports can save you money by improving yourbottom line.Shelf analysisMaximize your gross margin ROI and makeinformative pricing, merchandising and purchasingdecisions with more than 40 inventory reports.Customer success: Parson’s Gift StoreParson’s Gift Stores, a high-end gift andcollectibles chain based in the Atlanta, Georgiaarea, uses NCR Counterpoint for their entire storeoperations.“NCR Counterpoint is the lifeblood ofour retail business,” says owner Gary Willis. Heexplains that he uses NCR Counterpoint tools tooptimize every aspect of the chain’s operations,from receiving and ticketing inventory, tomarketing and selling merchandise, to makingcritical purchasing and operational decisions.Since the chain offers more than 56,000 itemsfrom nearly 500 vendors, having instant access toreal-time data is absolutely critical. “I can get acomplete picture of the entire company, with NCRCounterpoint tools,” states Mr. Willis. Group, sell and track related items withkit functionality Define a stocking unit and up to fivealternate units Assign and track serial numbers Utilize unlimited number of barcodesfor each item Define apparel and similar items in a grid withthree dimensions Search and review item information fromanywhere in the system Check prices and quantities across locations Assign different prices to each of your stores Add new items with multiple units, SKUs andbarcodes on the go Record item details with up to20 user-defined fields Complete physical countsCustomer success: Sam’s Italian DeliSam’s Italian Deli, located in Fresno, California, brings thewines and foods of Southern Italy to the Central Valleyof California. Nick Marziliano, the owner, singles out NCRCounterpoint’s ability to strengthen inventory control asespecially critical to his business.Sam’s Italian Deli stocks more than 4,000 items, andmanagers track purchasing and sales closely. “We receiveautomatic alerts if products have increased or decreasedsince the last order. That allows us to increase our pricesautomatically to protect our margins,” says Mr. Marziliano.NCR continually improves products as new technologies and components become available.NCR, therefore, reserves the right to change specifications without prior notice.All features, functions and operations described herein may not be marketed by NCR in all parts of theworld. Consult your NCR representative or NCR office for the latest information.All brand and product names appearing in this document are trademarks, registered trademarks or servicemarks of their respective holders. 2017 NCR CorporationPatents Pending17RET6477-D-P-0317 ncr.com
LABELS PRODUCED BY AN INTELLIGENT PRINTER LAYOUTSA SINGLE PRINTER CAN CREATE A WIDE VARIETY USING NICE LABELS
NCR COUNTERPOINTPOINT OF SALEPoint-of Sale Software for NCR CounterpointPartner logo hereOur configurable touchscreen allows you to tailor our POS to fit your business,minimize errors and maximize profits.With our configurable features, NCR Counterpoint can easily handle sales, returns, orders, and layaways—maximize profits. Our all-encompassing software ensures that when the curtain goes up, the show runssmoothly. NCR Counterpoint includes robust inventory management, touchscreen point-of-sale, built-incustomer loyalty, automated purchasing, and configurable reporting capabilities.Complete transactions quicklyKeep your lines flowing with our 2 second creditcard and check authorizations. Our intuitivetouchscreen point of sale units allows for quickcheckouts and simple training for your staff.To learn more, please contact: Marilyn McCormickCCS Retail systemsEmail: marilyn@ccscentral.comCall: 800-672-4806For more information, visit us at www.websitegoeshere.comOrder managementTake orders and put items on layaway rightat the point-of-sale. The Order Managementfunctionality simplifies processing a high volume oforders, including mail-order, telephone-order, andeCommerce orders.
Why NCR?NCR Corporation (NYSE: NCR) is the global leader inconsumer transaction technologies, turning everydayinteractions with businesses into exceptional experiences.With its software, hardware, and portfolio of services, NCRenables more than 550 million transactions daily acrossretail, financial, travel, hospitality, telecom and technology,and small business. NCR solutions run the everydaytransactions that make your life easier.NCR Counterpoint is the specialty retail managementsystem that brings the front and back offices into harmony,enabling you to grow your best business. Our comprehensiveand flexible solution will manage your business’ details soyou can focus on what truly matters: your customers. Webuild the stage that allows you to perform.Validated returnsValidate each returned item against the originalsale receipt to ensure you sold the item and yourefund exactly what the customer paid.Customer success: Parson’s Gift StoreParson’s Gift Stores, a high-end gift and collectibleschain based in the Atlanta, Georgia area, made theswitch to NCR Counterpoint from a competitivesolution. Its owner, Gary Willis, was looking fora “full-featured retail system with SQL openarchitecture. We’ve been in business since 1925, sowe didn’t want to change our processes; we wantedsomething that was highly customizable to the waywe do business.”Loyalty programsCreate customer loyalty by allowing frequentcustomers to earn points for each dollar spent oreach item purchased. They can then spend theirearned points at the point-of-sale, just like anyother payment type.Holds and quotesConvert any sale, order, or layaway into a quote orput on hold for later completion. Holds and quotescan be recalled by number, date, customer name,item, or any other related value.Customer success: The Corning Museum of GlassThe Corning Museum of Glass was looking fora POS that could handle its need for efficiencyand transaction variety. Shelley Peterson, RetailOperations and Guest Services Supervisor,explained, “We can have 25 buses arrive withinminutes of each other. We need to be preparedfor our guests, guaranteeing fast and accuratetransactions. This is a pivotal part in providinggreat customer service. Over 25 registers cangenerate 300 plus transactions per hour. NCRCounterpoint keeps our lines moving–whichimproves customer service and total sales volume.”NCR Counterpoint’s easy to use software alsobenefits the museum during peak times of theyear. “The touchscreen interface is extremely userfriendly, says Mrs. Peterson,” It only takes me 20minutes to train new employees. This is especiallyimportant during the summer when we are hiringseasonal employees and need to bring them up tospeed quickly.”Mr. Willis says his staff used NCR Counterpointconfiguration options to change screen layouts andthe POS touchscreen interface and terminology tomeet their requirements. Of his 65-person operation,62 use NCR Counterpoint tools every single day forcritical retail operations.Key features Configure the POS touchscreen to fit your needs Combine orders and layaways with sales and returnson a single ticket Calculate sales commissions Define the types of payment you accept Create and manage gift registries and wish lists Sell and accept gift card and stored value cards Allow authorized users to apply discounts Create multiple loyalty programs, each with differentrules for how customers earn and redeem points Process drop-ship orders for items you don’t typicallystock or ship Complete transactions securely with EMV capabilitiesNCR continually improves products as new technologies and components become available.NCR, therefore, reserves the right to change specifications without prior notice.All features, functions and operations described herein may not be marketed by NCR in all parts of theworld. Consult your NCR representative or NCR office for the latest information.All brand and product names appearing in this document are trademarks, registered trademarks or servicemarks of their respective holders. 2017 NCR CorporationPatents Pending17RET6477-F-P-0317 ncr.com
NCRRealPOS XR5For NCR CounterpointThe NCR RealPOS XR5 is an energy efficient,fan-less, multi-touch, point-of-sale (POS) terminalpackaged in our stylish X-Series all-in-one designFor more information visit ccsretailsystems .com or contact us at 800-672-4806
Make a lasting impressionThe in-store customer experience has become a key focus for retailers. Each point in a shopper’s journeythroughout your store is important in building loyalty for your retail brand. The stylish all-in-one RealPOS XR5delivers the performance you need in a versatile design that blends seamlessly into any retail environment.Technology you canbank onCustomize the rightsolution for your storesThe NCR RealPOS XR5 is powered by the latest Quadcore Intel Celeron processor-based system-on-chip(SoC) technology to give you high energy efficiency,lower operating temperature, and uncompromisedperformance. This means lower power cost and higherreliability. The associate display provides support toboost associate productivity and lets them interact in away that is familiar to them. Now that’s like moneyin the bank You can customize your XR5 solution with integratedoptions including a variety of customer facing displays,an encrypted magnetic stripe reader (MSR). The XR5’ssleek design offers you flexible installation options tomeet the needs of your different store formats.
Peace of mindBuilt to lastData security is a top five priority for most retail CIOs.Safeguarding customer data is of critical importanceto your business, and we understand that. The NCRRealPOS XR5 includes several key security features,such as an encrypted MSR and an Advanced EncryptionStandard (AES) solid state drive to protect shopper data.Like our NCR RealPOS XR7, the XR5 was designed tooffer the sophisticated elegance of the latest consumertechnology, but with the robustness and reliability ofindustrial grade, purpose built POS technology—givingyou the best of both worlds. With its rugged die-castaluminum chassis, long life LED display, projectedcapacitive touchscreen, fan-less design, solid statedrive, and long life components, the RealPOS XR5 willprovide years of reliable operation.
Technical specificationsProcessor Intel Celeron Quad CoreMemory 8GB DDR3 1600LStorage options 120GB Solid State Drive (SSD)Connectivity: Twelve USB ports- Three 12v Powered USB 2.0- One 24v Powered USB 2.0- Two PC USB 3.0- Six reserved USB ports for integrated devices One RJ50 powered serial port with optionalserial expansion Cash drawer port (12 or 24 volt with dualdrawer support) 10/100/1000MB (Gigabit) Ethernet LAN 2 digital display portsAssociate interface 15” projected capacitive touchscreen(4:3 aspect ratio, 1024x768 resolution) Support for 10-point multi-touch High bright LED-backlit display 0 to 110 degree tilt capability for ease of useand installation Integrated stereo speakersIntegrated peripheral options 3-track encrypted MSR 2D Imager UV currency validatorCustomer display options 2 x 20 LED display 10” LED displays (touch and non-touch)Pre-loaded operating systems Windows 10 Embedded Operating System (64-bit)Legacy BIOS Windows 10 Embedded Operating System (64-bit)UEFI BIOSOther supported operating systems Android Lollipop 5.1.1
Systems management Capable of supporting Intel Data ProtectionTechnology for TransactionsProduct dimensions 15” terminal with MSR and tabletop stand:- WIDTH 15.5” (393 mm)- HEIGHT 13.9” (352 mm)- DEPTH 11.1” (282 mm)Key features Stylish and compact all-in-one retail solutionSleek zero-bezel designEnergy efficient, fan-less design with Intel Celeron Quad core CPUSecure, powered USB and serial peripheral connectivityResistive touch screen
Why NCR?NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everydayinteractions with businesses into exceptional experiences. With its software, hardware, and portfolio ofservices, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality,telecom and technology, and small business. NCR solutions run the everyday transactions that make yourlife easier.NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries.NCR is a trademark of NCR Corporation in the United States and other countries. The company encouragesinvestors to visit its web site which is updated regularly with financial and other important informationabout NCR.NCR Corporation3097 Satellite BoulevardDuluth, Georgia 30096 2017 NCR CorporationPatents Pending17RET6477-I-0317 ncr.com
An NCR Counterpoint Case Study Specialty Retail - Gift "NCR Counterpoint systems are the lifeblood of our retail business. We use them for almost everything we do." - Gary Willis and Cristina Willis, Owners, Parsons Gift Stores Since 1925 Gifts Collectibles Home Decor NCR Counterpoint Retail Management Systems Provide gift registries
