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DEALER SERVICE BULLETINNumber: DSB14-0025 (Airefco Rev. D)Title: Bristol Two Stage Compressor or UnitReplacement ProgramDate: 1/1/16Supersedes:DSB11-0025B(Issued 4/1/15)Expiration: 12/31/16PRODUCT CATEGORY:Heat Pumps and Split System ACMODELS AFFECTED:Bryant: 698B, 598B, 286A, 187ACarrier: 38YDB, 38TDB, 25HNA6, 24ANA7Serial Number(s): All serial numbers within 10 years of unit production date as indicated by the unitserial number.**Commercial installations are not eligible for the program.**SITUATION:This bulletin sets forth the modified replacement program for Bristol two stage compressors orcomplete outdoor units due to a compressor failure occurring on or after April 1st, 2014 IF such failureoccurs within 10 years of the unit production date AND if the unit still has valid warranty coverage.The Bristol two stage reciprocating compressor has undergone continuous improvements to extendits long term reliability, but is more sensitive to certain operating conditions than a scroll compressor.Oversized equipment, improper airflow and charging issues are a few examples of applications andoperating conditions that can cause additional stress on the system’s components, including thecompressor.SOLUTION:Only units that are within 10 years of the manufacturing date AND still have valid warranty coveragewill qualify for the program. Units outside of the 10 years from manufacturing date window that havevalid warranty coverage will still have compressor coverage via limited standard warranty terms. AllBristol Compressor Claims must be filed under the terms of the DSB. Claims filed through standardwarranty channels, including optional labor contracts, will be denied. Any repeat compressor failuresmust still go through DSB 14-0025, however, this does require prior Airefco Service Manager reviewand approval to rule out any contributing factors related to installation or application.The customer has a choice of 2 options:Option 1: (Non-Branded Carrier/Bryant Dealers may only use Option #1A)A. Compressor replacement without optional labor contract Carrier provides the replacement compressor and associated parts and pays a 200 dealerallowance for labor cost. The replacement compressor and associated parts assume the remainder of the standardlimited warranty from the original unit installation date.

DSB14-0025 (Airefco Rev )B. Compressor replacement with optional labor contract Carrier pays a “tiered” optional contract labor and materials allowance for labor andmiscellaneous parts (see Table #2 in Policy section below) in addition to providing thereplacement compressor. The replacement compressor assumes the remainder of the standard limited warranty and theoptional labor contract from the original unit installation date.All Failed Compressors MUST be returned to Airefco in order to process the claim.The following Bristol TS Compressor Part Numbers are covered under this bulletin.Prior to 2006RCD part -5122K2006 & AfterRCD part tol 89A514BBCAMfg part 8Bristol fg part 7009-1000-00Option 2:Unit replacement without optional labor contract Customer pays a “tiered” unit replacement “buy-in” (see Table #1 below). The consumer isresponsible for negotiating labor and any additional charges. All such costs must be paiddirectly to the dealer by the consumer. Customer receives a new equivalent unit with a scroll compressor The New Unit assumes the remainder of the original unit's limited warranty.Unit replacement with optional labor contract Customer pays a “tiered” unit replacement “buy-in” (see Table #1 below). Carrier pays a“tiered” optional contract labor and materials allowance for labor and miscellaneous parts (seeTable #2 in Policy section below). New equivalent unit with a scroll compressor The New Unit assumes the remainder of the original unit's limited warranty.Unit Data Tag & Compressor of unit MUST be returned to Airefco in order to process theclaim.

DSB14-0025 (Airefco Rev D)TABLE #1Tiered buy-in for unit based on TIS (Time In Service)Less than 36 Months 36 but less than 72 to 120 MonthsTIS72 Months TISTISUnit Replacement Buy-In(With Optional Labor Contract) 0.00,Labor rate per Table# 2 in Policy Section 545.00,Labor rate per Table# 2 in Policy Section 1545.00,Labor rate per Table# 2 in Policy SectionUnit Replacement Buy-In(Without Optional LaborContract) 0.00,Carrier pays laborcapped at 450 545.00,Customer pays laborcosts to dealer 1545.00,Customer pays laborcosts to dealerThe following table identifies indoor coil models that have an approved outdoor unit match and aretherefore covered under this bulletin.Approved Match: Yes/No40FK (w/PuronTXV)FK4 (w/PuronTXV)FV4A, BFV4CFE4AApprovedBristol ReplacementYesYes *YesYesNoYesYes *Yes *YesYes* Requires replacement of theindoor motor module forcorrect air flow whenreplacing the outdoor Bristolunit with the approvedreplacement model.Reference DSB 11-0024.The following table identifies approved outdoor models that have an approved outdoor unit match andare therefore covered under this bulletin.Only the equivalent replacement to the failed unit as identified in the below chart is approved underthis bulletin. The new replacement unit may provide a higher efficiency rating.A change in unit size (tonnage) is allowable if appropriate for the installation as longas the replacement unit is listed in the “Approved outdoor replacement” chart below.Approved outdoor replacement units listed below:CarrierBristol 24ANA73624ANA748Approved A/C Replacement oastal Units**

DSB14-0025 (Airefco Rev D)24ANB760A24ANA760Bristol 25HNA63625HNA64825HNA66024VNA960AApproved HP Replacement 5VNA848A25VNA860ABryantBristol ANA036187ANA048187ANA060Bristol ANA036286ANA048286ANA060Approved A/C Replacement 0Approved HP Replacement 0* Replacement models listed are valid at time of original bulletin publishing. As models are replaced over time, thereplacement model may be the listed model in this bulletin OR the equivalent newer model.** Coastal Units are not stocked - Special Order Only.A customer signature is required on the Bristol Program Audit form to ensure that thecustomer was presented ALL options under the terms of this bulletin. Claims missing thecustomer signature can be reversed.

DSB14-0025 (Airefco Rev D)Claiming:All claims should be filed by distributor.Field Action:Diagnose the failed unit using the attached procedure and Bristol Program Audit Form. Determine ifunit is eligible for program by utilizing appendix B to determine if it is within 10 years of its productiondate AND has valid warranty coverage. If unit is eligible, determine customer choice for unitreplacement or compressor replacement. Provide the completed Bristol Program Audit Form with thecustomer’s signature to your distributor service manager to obtain pre-approval for replacement underthis program.For additional questions:Carrier Expert Central:800-946-2930Bryant Solution Center:888-994-723Customer brochures are available to help explain the program and choices to the customer. Theycan be ordered under the following part numbers:Carrier:01-811-20402-50Bryant: 01-8110-1183-50Parts:The following parts are approved for replacement under the terms of this bulletin when indicated:Contactor, Capacitor, Filter Drier, Start kit, Start Relay and Compressor Plug (Accumulator - notcovered).Policy:All claims MUST be submitted directly to Airefco on a Standard SCA Form. The Bristol AuditForm signed by the homeowner must be submitted with SCA Form. Any repeat compressorfailures must still go through DSB 14-0025, however, this does require prior Airefco ServiceManager review and approval to rule out any contributing factors related to installation orapplication.Table #2WITH optional Labor ContractWITHOUT Optional LaborContractCompressor Replacementw/accessory parts allowanceDSB140025-2B ( 65 hr rate)DSB140025-2C ( 75 hr rate)DSB140025-2D (90 hr rate)DSB140025-2E( 110 hr rate)DSB140025-2F( 130 hr rate)Unit Replacement w/ FilterDrier Part AllowanceDSB140025-1B ( 65 hr rate)DSB140025-1C ( 75 hr rate)DSB140025-1D ( 90 hr rate)DSB140025-1E( 110 hr rate)DSB140025-1F( 130 hr rate)DSB140025-3 ( 200Allowance)DSB140025-1Consumer pays labor directlyto dealer.

DSB14-0025 (Airefco Rev D)Bristol Program Audit FormThis form needs to be completed and submitted to your Distributor Service Manager for pre-authorization to replace the compressor orunit under DSB 14-0025 -. All Fields RequiredSystem Information:Date:Outdoor Unit Model / Serial Number:Compressor Model/Serial Number:Date Installed:Date Failed:Customers Name:Dealers Name:Distributors Name:Customer Complaint:Compressor Capacity Loss?Yes / NoDoes Unit Run?Yes / NoBelow System Checks should be done in accordance to Appendix A of DSB 14-0025Airflow:Was Airflow checked and is it within specification for the application?Yes / NoIs Static Pressure within specification?Yes / NoSystem Charge:Was system charge checked and was it within specification for the application?Yes / NoIs application a long line set?If YES above, have appropriate checks been done to ensure application/installation iscorrect for a long line set?Are there Buried Refrigerant Lines in the application?Yes/ NoIf Yes, has it been verified that no liquid slugging is occurring?Yes / No / NAYes / NoYes / No / NAFailed Compressor:Is there power to the compressor?Yes / NoHave the appropriate checks been done to determine that the issue is not electrical?Yes / NoRequired: Customer was presented with all options under flyer 01-811-20402-50 or 01-8110-1183-50. Forcompressor replacement option, customer has received a 200 dealer allowance for labor costs. For unitreplacement option, customer is responsible for dealer labor costs.Homeowner signature:Distributor Name & Service ManagerService Managers SignatureIs the failed unit covered with an optional labor contract?noyes Contract #:Is this a Commercial Application? Yes NoIs the Homeowner the original owner of the home? Yes NoWas the unit registered with the manufacturer at time of installation? Yes NoDoes the unit fall within 10 years of manufacture date? Yes NoDoes this unit still have valid warranty coverage? Yes NoHave there been previous compressor failures on this unit? Yes NoThis Claim has been “Pre-Approved” by Date: