Transcription
NISSAN GENUINEEXTENDED WARRANTYPRODUCTDISCLOSURESTATEMENT& BOOKLET
Preparation date: December 2018This product is issued by Nissan Motor Co. (Australia) Pty. Ltd.ABN: 54 004 663 156 (Nissan)CONTACT DETAILSAddress:Nissan Genuine Extended Warranty,Nissan Motor Co (Australia) Pty Ltd,Locked Bag 1450, Dandenong South,Victoria 3164Telephone: 1800 035 035Email: csc@nissan.com.auwith subject ‘Nissan Genuine Extended Warranty’.
CONTENTSABOUT THIS NISSAN GENUINE EXTENDED WARRANTYPRODUCT DISCLOSURE STATEMENT & BOOKLET3The roles of those involved in Nissan Genuine Extended Warranty4Who can apply?4Nissan Genuine Extended Warranty plans5Price6SOME IMPORTANT THINGS YOU NEED TO KNOWABOUT THIS NISSAN GENUINE EXTENDED WARRANTY7Information about your rights under the Australian Consumer Law8Additional benefits under this warranty not available under the AustralianConsumer Law12If you have an enquiry or complaint13Further information and confirmation of transactions13Nissan’s agreement with you and when your Nissan Genuine ExtendedWarranty starts and ends14Taxation information14Cooling off period14What is covered15What is not covered15Servicing requirements17Access to Nissan Roadside Assistance service18Claims19Claim costs19Transfer20Cancellation20Jurisdiction and choice of law21Words with important meanings221
PRIVACY25Why Nissan needs to collect your personal information25What personal information about owners do we collect?26Who will we disclose your personal information to?26Updating and accessing your personal information27Your authority27Marketing and opting out28Contact details28FINANCIAL SERVICES INFORMATION PROVIDEDBY ALLIANZ AND ITS REPRESENTATIVES29Updating this Booklet/PDS30CUSTOMER SERVICE FORM31TRANSFER OF OWNERSHIP REQUEST FORM33SCHEDULED MAINTENANCE SERVICE RECORD352
ABOUT THISPRODUCTDISCLOSURESTATEMENT& BOOKLETThis Nissan Genuine Extended Warranty Product Disclosure Statement (PDS)and Booklet (referred to as the “Booklet”) has been prepared to assist you inunderstanding this Nissan Genuine Extended Warranty and to make an informedchoice in relation to it and your extended warranty requirements.Before deciding if you wish to purchase a Nissan Genuine Extended Warranty, andwhich Nissan Genuine Extended Warranty (if any) is right for you, please read thisBooklet carefully in order to gain an understanding of what is covered.This Booklet contains important information about the Nissan Genuine ExtendedWarranty, such as its applicable definitions, terms and conditions, significantbenefits and risks, limitations and exclusions, your rights to cancel the NissanGenuine Extended Warranty and Nissan’s dispute resolution processes.Please note this Booklet is of a general nature only and does not take intoaccount your objectives, financial situation or needs.Please read this Booklet carefully in order to gain an understanding of what iscovered and not covered and keep it, the Tax Invoice, Customer Information Bookletand your Nissan Vehicle Owner’s Manual in a safe place for future reference.3
THE ROLES OF THOSE INVOLVED IN NISSANGENUINE EXTENDED WARRANTYHolder: Throughout this Booklet, the holder of the product (the person namedin the Nissan Genuine Extended Tax Invoice) is referred to as “you” or “your”.Issuer: Nissan issues, administers and is responsible to you for this NissanGenuine Extended Warranty. The Roadside Assistance benefit provided withNissan Genuine Extended Warranty is not provided or administered by Nissan.Nissan does not hold an Australian Financial Services Licence (AFSL) for thepurposes of issuing this Nissan Genuine Extended Warranty and is not requiredto by reason of exemptions that apply to it under the Corporations Act 2001 (Cth).Nissan only issues this Nissan Genuine Extended Warranty where it has beenarranged by Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708,or by Allianz’s representatives. In the event that you purchased this product froma Nissan Dealer, the Dealer who provided you this Nissan Genuine ExtendedWarranty Booklet is an authorised representative of Allianz.Others: Allianz Australia Insurance Limited, ABN 15 000 122 850 AFSL 234708,acts as the administrator of this Nissan Genuine Extended Warranty for Nissan.Allianz also plays a role in the distribution of this product. Allianz and Nissan Dealersare authorised to issue, vary and dispose of this Nissan Genuine Extended Warrantyon Nissan’s behalf.Assist Australia Pty Ltd ABN 59 072 530 217 has entered into an agreement withNissan under which Assist Australia Pty Ltd provides and administers the RoadsideAssistance services described in this Booklet.WHO CAN APPLY?You can apply to purchase this Nissan Genuine Extended Warranty at anyAuthorised Nissan Dealer:a) at the same time you purchase a new or used Nissan Vehicle from theAuthorised Nissan Dealer, provided the Nissan New Vehicle Warranty stillapplies to that Vehicle; orb) at any other time while the Nissan New Vehicle Warranty still applies to yourNissan Vehicle.4
NISSAN GENUINE EXTENDED WARRANTY PLANSDepending on the age of your Vehicle and the kilometres travelled, the followingplans may be available: E XTRADRIVE PLANA time and distance extension which provides extended warranty coverage for: period of 12, 24 or 36 months from the Commencement Date of your NissanaGenuine Extended Warranty;OR p to the period when the vehicle has travelled a total distance of 150,000ukilometres since new, regardless of whether the total distance travelledoccurred whilst the Vehicle was still under the Nissan New Vehicle Warranty,whichever occurs first.The applicable plan is noted on your Tax Invoice.EXTRATIME PLANA time-only extension which provides extended warranty coverage for: period of 12, 24 or 36 months from the Commencement Date of your NissanaGenuine Extended Warranty;OR p to the period when the vehicle has travelled a total distance of 100,000ukilometres since new, regardless of whether the total distance travelledoccurred whilst the Vehicle was still under the Nissan New Vehicle Warranty,whichever occurs first.The applicable plan is noted on your Tax Invoice.5
PRICEThe price you will pay for your Nissan Genuine Extended Warranty will varydepending on a number of factors. Nissan determines a recommendedmaximum base price which varies depending on a number of factors, including: t he frequency with which claims are expected to occur and the expected costof each claim; the plan type; the make, model and type of your Vehicle; the type of modifications fitted or made to fit your Vehicle; how much you have used or intend to use your Vehicle; and issan’s costs and expenses associated with issuing the Nissan GenuineNExtended Warranty.The Authorised Nissan Dealer then adds a retail margin to the recommendedmaximum base price to take into account their distribution costs, role and a profitcomponent.The recommended maximum base price, retail margin and any relevantgovernment taxes and charges make up the total Nissan Genuine ExtendedWarranty price you must pay which is inclusive of GST. You will be told the pricewhen you apply and it will be specified on your Tax Invoice.6
SOMEIMPORTANTTHINGS YOUNEED TO KNOWABOUT THIS NISSAN GENUINEEXTENDED WARRANTYThe following is a summary of important things you need to know about thisNissan Genuine Extended Warranty - however, you will need to read this Bookletalong with your Tax Invoice, to properly understand the full terms and conditionsof the Nissan Genuine Extended Warranty. Certain words used in this Booklethave special meanings (refer to section “Definitions - Words with importantmeanings” from page 22 of this Booklet). issan will, during the Nissan Genuine Extended Warranty period, repair,Nrefund or replace a Covered Component of the Vehicle that suffers a Defect,Failure or Fault, subject to the other terms and conditions of this NissanGenuine Extended Warranty. osts, such as those incurred by you in transporting your Vehicle to theCrelevant repairer or losses associated with the use of your Vehicle may not becovered by this Nissan Genuine Extended Warranty. Nissan sets out what isnot covered in the “What is not covered” sections on pages 15 and 16. issan only provides Nissan Genuine Extended Warranty cover duringNthe Nissan Genuine Extended Warranty period (refer to section “Nissan’sagreement with you and when your Nissan Genuine Extended Warrantystarts and ends” on page 14). issan Genuine Extended Warranty cover only applies to the person andNVehicle specified in the Tax Invoice. conditional transfer process is available when the Vehicle this NissanAGenuine Extended Warranty applies to is sold privately. See “Transfer” sectionon page 20.7
onditions apply to this Nissan Genuine Extended Warranty, and if you doCnot comply with these conditions you may not be entitled to cover under it.For example, in order for the Nissan Genuine Extended Warranty to remainvalid, it is a requirement that your Vehicle is serviced in accordance with theinstructions specified for the Vehicle by Nissan (see “What is not covered”and “Servicing Requirements” on page 17 and 18. It is recommended that allservicing is carried out by an Authorised Nissan Dealer). I n making a claim you must comply with certain claims conditions (refer tosection “Claims” on page 19). This is an extended warranty product, not an insurance product. his Nissan Genuine Extended Warranty provides you with benefits that are inTaddition to your rights and remedies under consumer protection laws, including: ase of claims lodgement - simply take your Vehicle to a service departmenteof any Authorised Nissan Dealer along with your Nissan Genuine ExtendedWarranty details and your claim will be lodged with Nissan; access to 24-Hour Premium Roadside AssistanceThis Nissan Genuine Extended Warranty does not affect any rights and remedieswhich are conferred upon consumers by the Competition and Consumer Act2010 (Cth) and/or by any other applicable Australian Commonwealth, State orTerritorial statutory enactment. See “Information about your rights under theAustralian Consumer Law” section on the next page.INFORMATION ABOUT YOUR RIGHTSUNDER THE AUSTRALIAN CONSUMER LAWThis warranty operates independently of and does not affect any rights andremedies conferred on you by federal and state laws including the AustralianConsumer Law that applies to the goods to which this warranty relates.Our goods come with guarantees that cannot be excluded under the AustralianConsumer Law. You are entitled to a replacement or refund for a major failureand compensation for any other reasonably foreseeable loss or damage. Youare also entitled to have the goods repaired or replaced if the goods fail to beof acceptable quality and the failure does not amount to a major failure. Forexample, the Australian Consumer Law requires that, taking account of thenature of goods purchased, the price, any representations made by the supplieror manufacturer and other relevant circumstances, the goods must be freeof defects, do what they are meant to do, be safe, durable and acceptable inappearance and finish, be fit for any particular purpose that the consumer makesknown and comply with any description given or any demonstration model used.Whether a specific failure breaches a Consumer Guarantee and a consumer isentitled to a remedy under the Australian Consumer Law will depend onthe circumstances.8
Should your vehicle suffer a vehicle defect that is covered by both this warrantyand the Australian Consumer Law or other relevant law, Nissan requests thatyou give us the opportunity to first resolve the concern under this warranty. Insome cases the protection under this warranty may overlap with rights andremedies available to you under the Australian Consumer Law or any otherlaw. Although you are not required to pay for any rights and remedies you haveunder the Australian Consumer Law or any other relevant law, the amount youpay for the benefits under this warranty will not change to the extent that yourrights under such laws may overlap with such benefits. Nothing in this warrantyexcludes, restricts or modifies your rights under the Australian Consumer Law orother relevant law.Consumer Guarantees under the Australian Consumer Law have no set timelimit but generally last for an amount of time that is reasonable to expect in thecircumstances, given factors including the cost and quality of the goods, the usemade of the goods or any representation made by the supplier or manufacturer.They may even continue at the expiry of a dealer or manufacturer’s warranty orthis warranty. The exact amount of time that Consumer Guarantees last in thecase of a specific purchase varies depending on the circumstances.If you wish to claim for a breach of a Consumer Guarantee under the AustralianConsumer Law, please contact Nissan Customer Service on 1800 035 035, orone of our authorised dealerships in the first instance. If you are unable to reacha resolution regarding a remedy with us, you should seek independent adviceand/or contact the ACCC on 1300 302 502 or via www.accc.gov.au, or contactyour state/territory fair trading body.The protection provided to you under this warranty is subject to the terms andconditions specified in this warranty document.The following table is a limited summary comparison only between theprotections offered by this warranty and the Australian Consumer Lawguarantees. This summary is not a substitute for obtaining legal advice onthe Australian Consumer Law and your obligation to read the full terms andconditions of this warranty. Limitations and exclusions apply to this warrantyas specified in this booklet. You can also visit www.accc.gov.au for moreinformation on Australian Consumer Law guarantees. Please note that inaddition to the protections listed below you may have additional rights againsta manufacturer under a manufacturer’s warranty.9
PROTECTIONAUSTRALIAN CONSUMER LAWRIGHTS AND REMEDIESBENEFITS UNDER THISWARRANTYIS THEREPROTECTION IFTHE PRODUCT ISDEFECTIVE?Protection where the productis not of ‘Acceptable Quality’,‘Fit for Purpose’ or does not‘match the description’.Protection againstvehicle defect (adefect in materialor workmanship ofa covered part. Thisdoes not includenormal wear) duringthe warranty period.For examples ofadditional benefitsprovided under thiswarranty, see below.HOW LONG DOESTHE PROTECTIONAGAINST DEFECTSLAST?A reasonable period from thedate of delivery until the defectbecomes apparent. What isreasonable will depend on thecircumstances including thenature of the goods, the price,the way they are used and anystatements or representationsmade about the goods.For the warranty perioddetailed on page 23 ofthis booklet.In certain circumstances, takinginto account the factors listedabove, this reasonable periodmay cover the period of timethat protection is available underthis warranty.WHAT REMEDIESARE AVAILABLE IFTHE PRODUCT ISDEFECTIVE?Repair, refund, replacementand/or damages forconsequential loss. The exactremedy will depend on thespecific circumstances.We will, subject to theterms and conditions ofthis warranty, cover thecorrection of any vehicledefect by repair, or atour option, replacementof the covered part ofthe vehicle defect.Roadside Assistanceis also available whilstthe warranty is active.See page 23 of thisbooklet for more details.WHO IS OBLIGEDTO PROVIDE THEREMEDY FORA DEFECTIVEPRODUCT?Supplier (if seeking a repair,refund or replacement, orclaiming damages). Manufacturer(if claiming damages).10Us via an AuthorisedNissan Dealer.
AUSTRALIAN CONSUMER LAWRIGHTS AND REMEDIESBENEFITS UNDER THISWARRANTYCOST OFCOVERAGENo cost.The cost of this warranty.IS A TECHNICALASSISTANCEHELPLINEAVAILABLE TOHELP WITH THEPRODUCT?Not required under the AustralianConsumer Law but somesuppliers and manufacturersdo provide a helpline.Yes, please contactus on 1800 035 035IS A LOANPRODUCTAVAILABLEWHILST THEPRODUCT ISBEING REPAIRED?No. However, if you decide toorganise and obtain a loanproduct from a rental company orother company, the cost you incurmay, in certain circumstances, berecoverable as a consequentialloss caused by the defect.No.IS THERE AGUARANTEE THATANY REPAIR WILLBE CARRIED OUTIN A REASONABLETIME?The product must be repairedwithin a reasonable timeor you are entitled to areplacement or refund.No. We will endeavour tohave your vehicle repaircompleted and haveyou back on the roadas soon as possible.WHAT HAPPENSIF I RECEIVE AREMEDY FORA DEFECTIVEPRODUCT?Any repaired product continuesto be covered. Any replacementproduct will also be covered.The warranty continuesfor the warranty periodas outlined on page23 of the booklet.COVERAGEFOR ROADSIDEASSISTANCE?Entitled to compensation forconsequential loss causedby the defect, which may, incertain circumstances, extendto cover some assistancein the case of failure.Yes. Roadside Assistanceis available from thedate of purchase of thewarranty until expiryof the warranty.PROTECTION11
ADDITIONAL BENEFITS UNDER THIS WARRANTY NOTAVAILABLE UNDER THE AUSTRALIAN CONSUMER LAWWe appreciate that you may want the certainty of knowing that if productsyou buy are faulty they are covered for a specific time period or kilometres(whichever limit is reached sooner).When you purchase this warranty, you are obtaining certainty as to the periodof coverage and the convenience of having the repair and/or replacementprocess managed by us and / or the experienced warranty administrator underthis warranty.You will be entitled to the benefits set out below that are in addition to yourrights under the Australian Consumer Law, subject to the terms of this warranty: ertainty as to the time and/or kilometres of coverc(whichever is reached sooner); onvenience of having experienced operational and technical staffcmanage the repair and/or replacement process; Roadside Assistance; and a technical assistance hotline.12
IF YOU HAVE AN ENQUIRY OR COMPLAINTIf you have an enquiry, complaint or are unhappy about Nissan or your NissanGenuine Extended Warranty and services provided by those involved in thisproduct, please contact Nissan.When you advise Nissan of the query or complaint, the staff member you speakto will try to solve it for you. If the staff member is unable to resolve the query orcomplaint, they will refer your query or complaint to their manager.The manager will review and a response will usually be provided within 15 businessdays from when you made the query or complaint.If your complaint relates to financial services provided under Allianz’s AFSL:where applicable, the dispute will be referred to Allianz to handle in accordancewith its complaint process.If you are dissatisfied with the response from Allianz after the matter hasbeen reviewed under its complaint process you may be able to access anindependent external complaints resolution process via the Australian FinancialComplaints Authority (AFCA) subject to its terms of reference;Online: www.afca.org.auEmail: info@afca.org.auPhone: 1800 931 678Mail: Australian Financial Complaints AuthorityGPO Box 3Melbourne VIC 3001FURTHER INFORMATION ANDCONFIRMATION OF TRANSACTIONSIf you require further information about this Nissan Genuine Extended Warrantyor wish to confirm a transaction, please contact Nissan.13
NISSAN’S AGREEMENT WITH YOU AND WHEN YOUR NISSANGENUINE EXTENDED WARRANTY STARTS AND ENDSIf after submitting your Nissan Genuine Extended Warranty application you areprovided with a Tax Invoice, then subject to the terms and conditions set outin this Booklet and the Tax Invoice (which together form, and are referred toas, your Nissan Genuine Extended Warranty), cover under your Nissan GenuineExtended Warranty: starts on the later of: the date of issue shown on the Tax Invoice; or the date the Nissan New Vehicle Warranty expires, andt erminates on the expiry of the Nissan Genuine Extended Warranty period(refer to “Words with important meanings” section from page 22 of thisBooklet), unless cancelled earlier by you or Nissan.The benefits provided under this Nissan Genuine Extended Warranty only applyto you and the Vehicle specified on the Tax Invoice.TAXATION INFORMATIONThe Tax Invoice should be fixed securely to the cover of this Booklet. Your NissanGenuine Extended Warranty price is GST inclusive. Generally the price you pay foryour Nissan Genuine Extended Warranty is not tax deductible nor are the benefitsassessable for income tax purposes. Any tax enquiries should be referred to yourtax advisor who can take into consideration your personal circumstances.COOLING OFF PERIODIf you decide that you do not wish to continue your Nissan Genuine ExtendedWarranty, you have thirty (30) days from the date that you purchased it to cancelit by advising the Nissan Dealership who sold you the warranty in writing withinthat time that you wish to cancel. The Nissan Dealership who sold you thiswarranty will provide you with a full refund of the amount paid provided that youhave not exercised a right or power that you have under this Nissan GenuineExtended Warranty (e.g. made a claim). Nissan may in its discretion allow for alonger cooling off period in special or extenuating circumstances. Please notethat even after this cooling off period ends you still have cancellation rights asset out in page 20 of this Booklet.14
WHAT IS COVEREDSubject to the terms and conditions of the Nissan Genuine Extended Warranty, ifyour Vehicle suffers a Defect, Failure or Fault, Nissan will repair, refund or replaceany Covered Component of the Vehicle that suffers a Defect, Failure or Fault.Any repair work undertaken (including parts and labour) will be carried out atno cost to you, subject to the other terms and conditions of this Nissan GenuineExtended Warranty. Goods presented for repair may be replaced by refurbishedgoods of the same type rather than being repaired. Refurbished parts may beused to repair the goods.WHAT IS NOT COVERED1. V ehicle maintenance and servicing is your responsibility and is not covered byyour Nissan Genuine Extended Warranty.2. A ll liability for loss and damage for Defect, Failure or Fault unrelated to Nissan’sconduct, unrelated to the Vehicle or parts supplied by Nissan and caused bysomething independent of Nissan after the Vehicle or parts have left Nissan’scontrol (subject to your rights under the Australian Consumer Law).3. D efect, Failure or Fault or costs covered by any other warranty or entitlementincluding the Nissan New Vehicle Warranty.4. Deterioration of any Covered Component due to Normal Wear.5. A ny Defect, Failure or Fault attributable to your failure to comply with theVehicle servicing requirements or failure to have the Vehicle serviced inaccordance with the service requirements detailed in this Booklet, CustomerInformation Booklet, and Nissan Vehicle Owner’s Manual.6. A ny repairs or replacement of parts required as a result of continuedoperation of the Vehicle once a Defect, Failure or Fault became apparentincluding loss of lubricants or coolant.7. Damage attributable to any impact or road traffic or other accident.8. A ny Defect, Failure or Fault that can be attributed to the Vehicle being fittedwith an LPG unit and parts expressly excluded for engines running on LPGinclude (but are not limited to): air flow meters, fuel pumps, injectors, inlet andexhaust valves and/or seats, exhaust systems and all inlet tract components.9. A ny Defect, Failure or Fault caused by detonation, and/or by the use ofnon-recommended, improper or dirty fuel, fluids, oil, coolant or lubricant.10. Any claim where the damage to a Covered Component was caused by adefect, failure or fault of a component which is not a Covered Component.15
11. A ny claim where the Defect, Failure or Fault has been caused by abuse/misuse of the Vehicle such as driving over kerbs, overloading, racing, etc.12. Any consumable items that require periodic replacement or any servicesrelating to items that require periodic replacement in accordance withthe service requirements detailed in this Booklet, Customer InformationBooklet and Nissan Vehicle Owner’s Manual, including but not limited towheel balancing, alignment and rotation, engine tune-up, headlight aiming,light bulbs, spark plugs, distributor points, drive belts, worn clutch disc,worn brakes shoes and pads, filters, wiper blades, lubricants, coolant, tyres,batteries, the cleaning of any components, any adjustable bearings andbrake discs.13. Any maintenance or adjustments required to any Covered Component,unless as the result of a Defect, Failure or Fault.14. Any damage resulting from failure to perform maintenance services and anyadditional repairs or adjustments which may be recommended by Nissan atthe time of such services as outlined in the “Servicing requirements” sectionof this Booklet or the maintenance section of the Customer InformationBooklet and Nissan Vehicle Owner’s Manual.15. Any Defect, Failure or Fault attributable to any modification not approved byNissan made to your Vehicle.16. Any Vehicle where the odometer reading cannot be determined accuratelyby the Authorised Nissan Dealer by virtue of it having been inoperative,tampered with, or removed from the Vehicle.17. Any Vehicle that is un-roadworthy or unregistered.18. Any Vehicle which has been used: for the purpose of driver instruction or tuition for reward; f or the conveyance of passengers for hire or reward(this includes vehicle rental); as a police or other emergency vehicle; outside Australia; for a purpose for which it is not designed; or for Courier purposes.16
SERVICING REQUIREMENTSThere is no exact amount of time that each component of your Vehicle will lastbefore it is worn out and needs maintenance, repair or replacement. Propermaintenance and care of your Vehicle is indispensable for safe driving and loweroverall running costs.The schedule of maintenance services in the Nissan Vehicle Owner’s Manualare the minimum requirements you will need to undertake to ensure that yourVehicle has proper maintenance and care.The schedule of maintenance services relates to normal driving conditionsand if you drive your Vehicle in severe operating conditions you will need toservice your Vehicle more frequently than recommended by the schedule ofmaintenance services i.e. at intervals less than 10,000kms.Severe operating conditions may include (but are not limited to): driving in dusty conditions; parking or living next to or near a salt water area; repeatedly driving short distances; towing a trailer or caravan; extensive idling; dverse weather conditions where ambient temperatures are eitheraextremely high or extremely low; driving in high humidity or mountainous areas; driving in areas that are high in salt or other corrosive materials; driving on rough, muddy or dusty roads or in the desert; driving with frequent use of the brakes; and f requent driving in water.Whenever you drive off-road through sand, mud or water, more frequentmaintenance is required than that recommended by the schedule ofmaintenance services i.e. at intervals less than 10,000kms for: brake pads and rotors; brake lining and drums; brake lines and hoses; wheel bearing grease; free-running hub grease;17
transfer oil and differential oil; all-mode 4WD transfer fluid and automatic transmission fluid; steering linkage; propeller shaft and front drive shaft; air cleaner filter; and clutch housing.It is recommended that maintenance services and warranty rectification beperformed at an Authorised Nissan Dealer since that Authorised Nissan Dealerhas a direct interest in your continued satisfaction.ACCESS TO NISSAN ROADSIDE ASSISTANCE SERVICEIn addition, by acquiring this Nissan Genuine Extended Warranty you haveaccess to Nissan 24-Hour Premium Roadside Assistance (Roadside Assistance).This Roadside Assistance is provided by Assist Australia Pty Ltd (not Nissan),which has entered into a separate agreement with Nissan to provide RoadsideAssistance to holders of this Nissan Genuine Extended Warranty. Nissan maychange the contractor providing Roadside Assistance at any time, providedthat the benefits to you, set out below, are maintained. Roadside Assistanceis available 24 hours a day, 365 days per year and covers you across most ofAustralia. All you need to do is call the toll free number, 1800 035 035 and aRoadside Assistance consultant will be available to help you.The Nissan 24-Hour Premium Roadside Assistance coverage will commencefrom the time the Nissan Genuine Extended Warranty is accepted.HERE ARE JUST SOME OF THE FEATURES OF ROADSIDE ASSISTANCE*: at batteries - test and either jump start or co-ordinate battery replacementflif required; lost and locked key/keypad assistance; mergency fuel (enough to travel to the nearest refuelling facility) if youeaccidentally run out; flat tyre assistance using your serviceable spare; t owing to the closest authorised repairer in the event your Vehicle cannot bemobilised at the breakdown location; i f the Vehicle is bogged it will be recovered, providing access is available to aconventional two-wheel drive recovery vehicle from a gazetted road and nospecialist equipment is required;18
mergency replacement vehicle and/or accommodation should your vehicleebreakdown and be unable to be repaired the same day more than 100kilometres from home; mergency expenses for accommodation and transport of your roadworthyevehicle should any unexpected injury or illness occur whilst you are morethan 100kms from home; ssistance in the return of your Vehicle if it is immobilised when you are overa100 kilometres from home and you continue to another destination; ssistance with the transportation of any caravans or trailers connected withathe Vehicle at the time of a breakdown; and r epaired Vehicle pick-up service - a complimentary taxi ride to collect theVehicle following a repair covered by this Nissan Gen
Nissan Genuine Extended Warranty, Nissan Motor Co (Australia) Pty Ltd, Locked Bag 1450, Dandenong South, Victoria 3164 Telephone: 1800 035 035 Email: csc@nissan.com.au with subject 'Nissan Genuine Extended Warranty'. ABOUT THIS NISSAN GENUINE EXTENDED WARRANTY 3
