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Chelsea and Westminster Hospitalri:iNHS Foundation TrustAdvancing healthNMC RevalidationPortfolio, 2017MARY JONESREVALI DATIONPORTFOLIO--My Portfolio will help me as a nurse (or midwife) demonstratethat I practice safely and effectively. ft will encounige me toreflect on the role of the Code in my practice and demonstratethat 1 am ‘living’ the standards set out within itI
Chelsea and Westminster Hospitaldvancing healthNHS Foundation TrustChelsea & WestminsterPRACTICE HOURS450 nursing hoursMary Jones[Pick the datelft’i.’14
Chelsea and Westminster Hospitali’/i’.1NHS Foundation TrustJOB DESCRIPTIONA first class hospital for our communitySeptember 2015 was a landmark date for Chelsea and Westminster and West Middlesex hospitalsas we officially became a new Foundation Trust. The decision represents the best option for securingthe future of both major acute hospitals and by combining into a single, unified trust there will be morescope to innovate and develop services, It will also help us build future resilience against financialpressures, rising patient expectation and increasing demand.Staff from all of our healthcare sites are sharing best practice and experience, with the aim to improveservices for local people. Benefits for patients will include: Improved clinical outcomesImproved patient experienceImproved choiceThe integration will also bring about greater opportunities for staff at both sites, including: Wider professional experienceRotation and opportunities to be involved in researchOpportunities for greater sub-specialisation and to maintain skills in specialist areasGreater security and organisational resilienceMore staff involvement in Foundation Trust governance and leadershipIncreased referral base and better ‘system management’.We will build a strong and sustainable foundation trust which provides high-quality, value-for-moneyservices to meet the health needs of the local population. It’s a very exciting time to come and workfor us. Found out more about our hospital and our combined Foundation Trust by visitingwww.chelwest.nhs.ukJOB TITLE: Staff NurseBAND: 5DIVISION: Clinical SupportHOURS: 37.5RESPONSIBLE TO:Sister / Charge NurseACCOUNTABLE TO:Matron
JOB SUMMARY:The Staff Nurse will:Provide high quality clinical care to patients, in line with the Trust values and in accordancewith professional regulations.Accept delegated responsibility for specific activities/areas from the senior nurse in chargeWork in line with Trust policies, objectives, protocols and local guidelines, whilst also beingaware of the importance of their role in supporting members of the team, and alwaysadhering to the Trust values, and in accordance with NMC regulations.Work autonomously and with others to always deliver high standards of care to patients andtheir carers, autonomously and as part of a team.Communicate in line with Trust values, to patients, carers and staff at all times.Take every opportunity to continue to develop, practice and expand their own general andspecialist nursing skills.Maintain high standards of professional and ethical responsibility, and accountability and beaware of the medico-legal aspects of nursing, in line with professional, regulating and localguidance.KEY WORKING RELATIONSHIPS: Patients and their carersNursing and medical staffSenior Staff Nurse! Junior SisterSister! Charge NurseMatronMultidisciplinary teamDirectorate! Divisional NurseWe will ‘go beyond’ for our patients and communities. Our organisation will: Be a major, multi-site healthcare provider and teaching hospital with 1000 beds and morethan 500m revenue; expanded and improved services in a number of areasHave a combined workforce of 5,000 staff with better training and development opportunities,including a wider choice of sub-specialties, greater choice of location and increased bestpracticeHave a high volume and high quality local secondary services, with combined acuteemergency admissions of around 290,000 annually and an increased patient population ofone million.
Q92Chelsea and Westminster Hospital FAI.iNHS Foundation TrustChelsea and Westminster HospitalHR Department369 Fulham RoadLondonSW1O9NHTel: 02033158000www.chelwest. n hs u kPRIVATE & CONFIDENTIAL7thSeptember2015Mary Jones,77 Ealing Road,London,W5 2flDear Mary Jones,RE: Conditional oiler of appointmentCongratulations on your success at your recent interview. I am pleased to confirm this conditional offer ofemployment for the role of Staff Nurse Band 6 in the Education centre, within the Learning and developmentDirectorate at Chelsea and Westminster Hospital NHS Foundation Trust.Your employment with the Trust would be on the terms set out in the enclosed contract of employment andwould also be subject to various policies and procedures of the Trust which are available from the HumanResources Team or via the Trust’s intranet. The terms of the offer in this letter and the enclosed contractoverride anything said to you during your interview or any other discussions about your employment with theTrust.Conditions/clearancesThis conditional offer is subject to each of the conditions set out below and will be withdrawn if any of theseconditions are not satisfied.Once you have satisfied each of the conditions in this offer letter and your employment has been confirmed,your employment will be subject to your satisfactory completion of a six month probationary period. TheTrust may, at its discretion, extend this period for up to a further three months. During this probationaryperiod your performance and suitability for continued employment will be monitored.ID and Documentation CheckAs part of your pre-employment process, we will need to complete a face to face ID and documentationcheck. Please contact the Recruitment Team no later than 31st August (two weeks from today) to arrangeyour pre-employment check appointment.Please bring originals of the following documents with you to the appointment as we are required to checkand verify these:1.2.3.4.5.6.Your valid passportFull UK Driving Licence (if you have one)A payslip from your previous NHS employmentYour P45 (if you have received one) and a P46Your National Insurance card, P60 or P45 (within the last 12 months)Two Proofs of your current address issued within the last 3 months eg Utility billater/Gas/Electricity/Broadband/Landline), Bank/Credit Card statement or Local Authority Tax Billissued for the current financial year7. Diploma or Certificate of Qualification8. Certificate of professional registration (if applicable)1
ReferencesSatisfactory references to cover recent and up to 3 years of employment/training history including any gapsin employment. Please note that if you are coming from another NHS organisation only one reference will berequested, subject to length of completed service.You will be given an opportunity to notify us of anything that is likely to come up on your references at thepre-employment appointment which you may want to discuss.Please note that this conditional offer of employment will be withdrawn if, at any time, it subsequentlybecomes apparent that you have either knowingly withheld information, or have provided misleading or falseinformation.Professional Registration and QualificationPlease note that this conditional offer of employment may be withdrawn if you knowingly withholdinformation, or provide false or misleading information in relation to your professional registration andqualification. In addition, if you commence employment, your employment may be terminated should anyinformation subsequently come to lightWork Health Assessment formPlease complete the Work Health Assessment form and return to the Recruitment Team and OccupationalHealth at the email addresses noted. Please note that candidates who are EPP workers and/or respond toOption B will be required to complete a further health assessment form (this will be sent to you byOccupational Health if applicable).Declaration formBefore you can be considered for the appointment we need to be satisfied about your character andsuitability. Please complete the attached Declaration Form and return by email marked confidential’ torecru itm ent.team chelwest. n hs .u k.Disclosure and Barring Services (DBS) Check (remove if post does not require any DBS)The post you have been offered has been identified as providing a regulated activity within the terms of theProtection of Freedoms Act 2012 and/or is an eligible position as per the Rehabilitation of Offenders Act(ROA) 1974 (Exceptions) Order 1975. As such you are required to have a Standard/ enhanced DBS checkbefore starting work.Please note that disclosure certificates will be sent to you ppjy (by post) and as such you will need to presentthe original to us.Right to work in the UK/Work PermitYou will be required to provide proof of your right to work in the UK, either through production of a currentUK/EU passport or documentation endorsed by the Home Office confirming your right of residence in theUK, prior to starting in your new post.As a new appointee to the Trust, you will be required to read through and complete essential documentswhich can be accessed via the link provided below:http ://www. ch elwest. nhs u k/workinQ-here/i nformation-for-new-starters.Please print out and complete the forms below, and bring them with you to your pre-employment checkappointment.
Please note the following(i)that the Human Resources Department is not based at Chelsea and Westminster Hospital. Theaddress where you will your new starter appointment is Chelsea and Westminster Hospital NHSFoundation Trust, HR Department, Unit ill, First Floor, Harbour Yard, Chelsea Harbour, London,SWIG OXD;(H)that if you do not bring all the requested documentation to your pre-employment check appointment,you may be required to return in person at a later date to complete the process. This may delay yourstart date as a result;By accepting this offer, you confirm that you are able to accept this job and carry out the work that it wouldinvolve without breaching any legal restrictions on your activities, such as restrictions imposed by a currentor former employer.I hope that you will accept this offer of employment, subject to the satisfaction of the above conditions. If youwish to do so, please sign the enclosed contract of employment and return it to me. If you do accept thisoffer, we would like you to start as soon as possible, subject to the satisfaction of the above conditions, and Iwould be grateful if you would indicate a likely start date.If you have any queries relating to the content ot this letter, please feel free to contact me.Yours sincerely,X)ORecruitment AssistantRecruitment and Pre-employment ServicesChelsea and Westminster Hospial NHS Foundation TrustTel 0203 315 XXXX E: RecruitmentteamcheIwestnhs.uk
%2Chelsea and Westminster Hospital Fi’/.’4L1NHS Foundation TrustSTATEMENT OF EMPLOYMENT PARTICULARSThis document details your principal terms and conditions of employment relating to your appointment, andtogether with your letter of appointment constitutes your contract of employment with the Trust. Thisstatement of terms and conditions of employment will supersede any previous contract of employment withthe Trust.This appointment is governed by the agreements of the NHS Staff Council relating to Agenda for ChangeTerms and Conditions of Employment, agreed by the NHS Staff Council, details which are contained in theNHS Staff Council Handbook and the Agenda for Change: NHS Terms and Conditions of Service Handbook.Your employment is also subject to various policies and procedures of the Trust as referenced in thisdocument. The Trust agrees local terms and conditions of employment and employment policies andprocedures with the locally recognised Staff Side Organisations via the Partnership Forum. Any changes toyour contract of employment will only be made after consultation and discussion in partnership with StaffSide and with you individually or by collective agreements with the Partnership Forum or the NHS StaffCouncil.For your information copies of all policies, rules and documents referenced in this Statement of Terms andConditions are available for inspection from your Line Manager, the Human Resources Team or via theTrust’s intranet.SECTION 1: SUMMARY STATEMENT OF TERMS AND CONDITIONS:(Go to explanation notes for further details)Name:Mary JonesPost title:Educational NurseDate of appointment:1 6 January 2015(See section 3)Date of Commencement with the Trust:Date of Continuous NHS Service:(See section 4)1 6tb January201516th(See section 5)January 2015Nature of appointment6 monthsPay Band: (see section 7)6Basic salary: 28,000 per annum (pro rata?time)Inner-(see section 9)High Cost Area SupplementRecruitment/Retention premium:Incremental date:Place of worklGThJanuary2OlSLearning and development, educationcentre15.5(see section 14)(see section 15)Minimum notice period for employee and Trust:if partLong Term! per annum(see section 9)(seesection 10)Contracted hours per week:—(see section 23)8 weeks
Chelsea and Westminster HospitalNHS Foundation TrustChelsea & WestminsterCONTINUINGPROFESSIONALDEVELOPMENT35 hours CPDMary JonesFA!ii’f.l
ICONTINUING PROFESSIONAL DEVELOPMENT (CPD)LOG TEMPLATEPlease give a brief outline of the key points of thelearning activity, how it is linked to your scope ofpractice, what you learnt, and how you haveapplied what you learnt to your practice.What was the topic?Guide to completing CPD record logOnline learningCourse attendanceIndependent learningExamples of learning method Link to CodePlease identify the part or parts of the Code relevant to the CPD. Prioritise people Practise effectively Preserve safety Promote professionalism and trusLf hours:7.5Number ofparticipatoryhours:Nursing ic(s):Course attendanceOne Stop Research Workshop,The principles of research, to help meunderstand how research can assist nursingpractice.PracticeEffectively,Preserve safety5MethodCourse attendance (Weekends)Principles of First Aid for work as a St John’sAmbulance Nurse, enabling me to provide upto date first aid care in a non-hospital setting.5Please describe the methods you used for the activity:Course attendancePracticeeffectivelyLink to Code:Please provide the following information for each learning activity, until you reach 35 hours of CPD (of which 20 hours must be participatory). For examples of the typesof CPD activities you could undertake, and the types of evidence you could retain, please refer to Guidance sheet 3 in How to revahdate with the NMC.Dates:21/03/1524/11/1530/11/15Safety Matters’ Provided an overview of safetywithin a surgical environment. Gainedknowledge of a clinical governance.
CONTINUING PROFESSIONAL DEVELOPMENT (CPD)Course attendanceCourse attendanceCourse attendanceSt John’s Clinical Conference & Workshop.Overview of duties and management ofservices.Sepsis Learning and Sharing Workshop.Understanding principles and management ofsepsis within a ward environment.Recognising and responding to acute illness.Provided an understanding of Early WarningScores in the clinical ce safetyPracticeeffectively,Practice safetyB642B642ICourse attendanceTotal:38.5LOG TEMPLATE20/04/1606/02/1608/03/1617/03/16Improving Patient Care through RecordKeeping.The legal requirements and consequences ofrecord keeping in clinical practice.Practiceeffectively,Practice safety,Promoteprofessionalismand trustTotal:38.5Nursing &MidwiferyCounci’
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Background Reduction in acute beds resulting in sickerpats (McKeown, 2004)increased numbers of adverse events(McQthllan et al 1998)Staff development (Smith et & 2002.Rsttray at al 2006)Recognising and respondingto acute illnessByAllison WisernanWhat have we done about it?Why are we falling patients?.ha’.M Or I Lank olpeiceflon of the req.*ements fDW,&ylnteNeqlUon Lack reT*t3aFailui-etreetk dv LackoIMwcfvidwi Lank of aqii,nenIVary I*h wv&oad çMeOulIIai M, 1U98JRadu nuit o[ mPorcowrwiurtcsliu. (GdtLI 2001)EmphaiLsori islrg Earty Wambig SyWm(EW) F Medicá Emergency Teum (MEflwaring in prat- (DKF Emergency care 2005)0ov&,nien4cf patient at risk gubellies (baderaillcal report, 2000)belopniergofoutrea& saMcas(DH, 2000,GothW & McNarry 2002 & Nalional KealibService Moderrilastian Agency 2003)a4Medical Emergency TeamHow does this affect you? You afl have a role to play Early recognition and treatment preventscardl arrest In some cases(Resuscation council, UK 2010) Learn t use your local EWS! MEnMEWS system Assessyourpaberits systematically Communicate with the MDT effectivelyCallingCriteriaALdsdi1*ØIItVltS ,lgs aReImc Al tapêynLt1 . PL.ms’140p.,.mln ticunotocy s.nraI Ioqccoarjua,.FelGlaCfl5S&’2POmM Rpqfld ovo{atadtMtfla.Ofl,yrothesro1frLraafl4.I., wicli yw n wioifrvnr,1.d abojt etc.
From: xxxxxxoo [mailto:xxxxxxxx@chelwest.nhs.uk]Sent: 17 March 2015 11:37To: Mary JonesSubject: RE: Enrol for record keeping skills course 20th MarchYou have attended on 17 Mar 2015, thanks.Kind regardsxnx xx xx xxxEducation AdministratorClinical Learning & DevelopmentChelsea and Westminster Hospital NHS Foundation TrustDirect Line: 44 (0)20 3315 8538Fax: 44 (0)20 3315 2400E-mail: simulationchelwest.nhs.ukWebsite: www.chelwest.nhs.uk/ccpPlease consider the environment before printing this e-mailFrom: Mary Jones [mailto:mary.jones@wmuh.nhs.uk]Sent: 16 March 2015 11:00To: xxxxxxxxSubject: Enrol for record keeping skills course 20th MarchDear whom it may concernI am a nurse at West Middlesex Hospital.I would like to enrol on the Improving patient care through effective record keeping skills course forthe 20th of March if possible.If you are able to include me could you please send location and times.Thank youMary JonesWant to give up smoking or help your patients to give up?Contact the Stop Smoking Service based at West Middlesex Hospital on 0208321 5188,Hounslow Service 020 8630 3255 or Kingston & Richmond Service on 0800 0852903** *** * ****** * ******* ******** **** **** ********************** * ******** ** *
Chelsea and Westminster HospitalNHS Foundation TrustChelsea and WestminsterPRACTICE RELATEDFEEDBACKS pieces of practice related feedbackMary JonesTA’1.L1
FEEDBACK LOG TEMPLATEIWhere did this feedbackcome from?Service UserDateJune 2015Source of feedbackPALS FeedbackHow was the feedbackreceived?Type of feedbackher in a vulnerable position.It has made me more aware of potential difficulties to patients whorequire home help if the work in the hospital is delayed, and foreverensuring we have good time management.to her due to her being registered blind. However due to her transporthome being delayed her carer had left for the delay potently leavingThe patient was appreciative of the support and understanding givenWhat was the feedback about and how has it influenced your practice?Content of feedbackYou might want to think about how your feedback relates to the Code, and how it could be used in your reflective accounts.Please provide the following information for each of your five pieces of feedback. You should not record any information thatmight identify an individual, whether that individual is alive or deceased. Guidance Sheet 1 in How to revalidate with the NMCprovides guidance on how to make sure that your notes do not contain any information that might identify an individual. VerbalLetter or cardSurveyReport — Patients or service usersColleagues nurses midwives, otherhealthcare professionalsStudentsAnnual appraisalTeam performance reportsSerious event reviewsExamples of types of feedbackExamples of sources of feedbackGuide to completing a feedback logINursing &MidwiferyCouncil
Nursing studentService UserNovember2016Service UserNovember2016October2016Service UserDecember2014LetterStudent feedback formMatronPALS FeedbackThe patient appreciated the time taken to explain progress andthe stages of their care plan. Insuring the patient understandstheir plan of care is vital to good patient experience.Managing a patient who was difficult to manage and help. Ideveloped strategies to help me better deal with patients whomay be reacting to their stay with us in a negative way. Thisreally helped me understand the different reasons patients mayhave of feeling aggressive and how best to manage that.That my hard work and care has been recognised by my senior,who would like to meet with me to talk about development in mycareer. I have learnt that hard work doesn’t go unnoticed.The patient appreciated the care I showed her, it has helped mereaffirm the positive affect a kind word and a cup of tea can bring topatients who are worried and feel venerable. Having and maintainingempathy is vital in care giving.
Elizabeth McManus (interim Chief Executive)Chelsea and Westminster Hospital3 Fuilsam RoadLondon SWIO 91411IF you are not satisfied with the outcome, you cancontact PALS who an help to resolve the issue orprovide information that may help. It you remaindissatisFied you can make a Formal contp[arnt byernailrng complaints,teim@chelwest.nhs.uk,c&LnoOZD 335 8617 orvflltngto:Ilyau have a concern about your expeclencefrrhos ai.please approach a senior mernberotstaff in thedeirtmerit or sword uthere youwere treated and theywill ai!ernet to resthl!the Issue as quicklyasposstle.Raising a concernAs a Foundation Trust member you can have anImportant role in helping us to deveop our senices.For further deta;lsai4tcappyrobeco.neanwmber.pleaseviat ww.chelwest.nhs,ukgeUnvoIved ortakea 6eroineaFouodcr,a .r.un)e.nhoriv,rt.iiiom thePALS office or from [lie Information Zone appositeCosta Coffee on the Ground Hoorot the hospital.Altemativelyyou ran ca3 0R70 707 1567.How you can get involvedChelsea and West’rAnsler Hospital369 Fulham RoadLondon SW ID ONHPatient Advice 8 Liaison ServiceWe alinto acknowledge your qLlery’v1thin iewukingday and In laid a solution within W working daysAlternativelou may complEte ttw*Lachedform andreturn [to the PPJS oFfice. Tocontactusbyteleptioneplease call 020 3315 6727 (Mon—FrI iOam—4pm).J&&c4-qtfliqnzathL&&jie,ceaan ta’Wacqeri Cycuar tiS‘mImportant note:Irou are nakiriga comp airit ocr behaltola pader,ISW reguirewrtrancon,ert from the patient beforethecomplalntcan progress.Telephonen’Email address:Hospital ii’ or date of birth:gctej,j4JJ-&t woals kiøJ1er.Y tATtu3.vlnq ward/deparüswnt‘Name:IF yes, please provide the blowing informaUoruDo iou require a resporse about yourconcern?yesad eiqkbtid &iza4Lc*trnaO&UfLLfl3n,2f9ThunA-uS uno-usdi%ysfIn o%d(.fl1t dvncxq.nwsi ‘n-tifltJWtiS711fl4D ,Jjkoá ,bIinrJ t2jL hjwo dIICaL&AP’.Q- c3sTlLs’VjsFeedbackEZI em a:flhn relates to the arequest far ionI have a:Mease ensure tens marked (‘I are compieted arwewil be unable to progress your concern,The easiest way Co contact PALS Isia Ow Iormcoourwebiewww.chelwest.nhsukfpals or by emaiiingpats9chetwest.nhs,uk.fletallsHow to contact PALS
to contact tive)Chelsea and Westminster Hospital369 FutheTi RoadLondon SW1 0 9NHIf you are not satsfied wit)’ the outcome, you tancontact PALS who can help to resolve the issue orp:ovide inlormahon that may help. if you remai:sdissatisfied you can make a formal complaint byemaihnc compLaints.team@chelwest.nhs.uk.calLing 020 3315 8817 crrfting todepartmentorwardcchereyou weretreatedandl1ywiltattemptte re thetheic,;ueasquiddyas poz:ble.please approach a senior member of staff in theRaicing a LanternIf you have a concern aboutyourexpernein hospital,crls,‘tq IAe u-—Zi(lxC L’PC\t vs(si1KiaIo-Awi AZ’ r’.fzrfti1cá- ItUnVA Ic nO &rc P.V\ai2iEYx.QiE{Cpsvtxcu\a 1i. lSf\C U\ ‘I i YVS jt5LaP6t W(Z it kt’às! 7fr’&w you sut4’SUANSILtcvOS OUt g.siJ22LdfcUH &4MVLRQ.,5LW IA% S Cd ut caL—4 eCC43t\flat&,Ii v c to5 tc.Srk cnOa t1efJ rvd3jtkLL.L 3 4.C2kS. 111.0 (-ivQ 7PtflRA. jj 5—f,f( tSJ22nallaomeoFoundot,on Tn&memberlelietlror, thePALS office or from the lnfotmaion Zone ippositeCosta Coffee on the Ground Floor oFthe hosptal,AiWnatwe4y.ucanca1i087D10h1567Important note:IFycu art mak.n3 a complaint on befarethecomplaintcan progress.Teephsne nFeedbackam a.4aiientrelativeI caretfl vifflorLr2’ A {. k’(CAHospRal nor dese otbirth:Name:If yes, please DrovideuTetoilowing information:Do you requite a response ahoutyourconcein?flAs a Foundat;on Trust member you can have anImportant role iii helping us to develop ourservices.Fnrfwthcr desails and to epplj cc become a membe,Hwvou can get involvedPatient Advice & liaison ServiceChelsea arc Westm]nster Hospital369 Futham RoadLondon SWIO 9NH)(7This relates to the fell awing wardepartmenLdayand to find a solution within loworting days.we aimto acknowledge3ourquecywithin meworkinghave a:pansrent/suggestion, conpttnentconcernHfl request ror nforrnauoi’JothicePlease ensure items marfrad () are completed ocwilL be unable La progress your easecall 020 3315 6727 (Mnn—Fn. IOam—4prn)The easiestwayto contartPALSEv,a the form on ourwebsite www.chelwest.nhs.ukfpals of by emailingpats@chelwesLnhs.uk.How
Jones, MaryFrcm Parks, CindySent November Pt 2015To: Jones, MarySubject patient Feedback for 61ubeli WardDear MaryI wanted to proide you with some eedbadc from the letter that was received in the Patient ServicesOffice regarding a patient on Bluebell Ward who had surgery under Mr Bloge’s team.I was delighted to hear the feedback and although there are lues to be laken forward in the wardarea, but icr you and ft is clearly demonstrative of your strong skills as a registered nurse This wasgoad feedback especially as there were some chalienging aspects of the feedback not related toyou for others to consider. You clearly me this patienls’ needs well and provided her with comfortand good care during her stay. I would like us to meet together to look at your future developmentand reaching your career aspirations In the future and with your ward manager at a convenienttime. Would you arrange this with your ward manager?More recently I have had received feedback regarding how seriously you rake yQurwork and thatyou can sometimes become tired especially of you stay past your duty hours to cover the ward if itisbusy I would like, again, with your ward sister to make sure you have all the support you need inyour work as I am aware that Bluebell ward is very pressured at times,in conclusion thank you for your ongoing and excellent care to your patients and I look forward tomeeting you soon.CindyCindy ParksMatronGeneral Care DiyioruChelsea and Westminster Hospital MIS Foundation Trust369 Fulham RoadLondonSWIG NHBleep 1234
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2015Dear SinMadarnFoiIowing my admisthon onBluebell Ward, under the care oF Mrwould like to write a formal complaint about the care I rec’ived from the nursing staff that v.erelooking after ma on the day shift ofFirstly, I would like to highlight the excellent care end attention that I have received from Ithe consultant and his learn. I would also like to recognise the care given by the anaesthetic teamand the recovery staff nurses. Two nurses also gave excellent care atiilst on Bluebell Ward andthat was Mary Jones wfio was supportive, sympathetic, and professional. She provided me withrAear lniormalkw on 1w progress end care plan There was also a pert time night Staff Nursecalledwtio was professIonal and kind.(hope this will be both constwctive with the excellent rtursing I received and a good reflection ofwhat I believe was bad nursing practice and care that lacked any sort of empathy and kindness, Itis my personal experënce and what I een in my bay on Bluebell Ward and towards The someother patients, on-2015.Raving been weighed in the admIssIons suite by Stai Nurseshe forgot to write (he weightdown and I was asked to be weighed again an hour later but just as I was on the tml!ey to lake meto theatres. I had to jump off the troley in the ward conidor in front of many visitor& I know acorrect weight is essenLial (or someone undergoing an anaesthetic and surgery.,Folvwing surgery that went really well, I was in the Recovery morn a long time because the staffon Bluebell Ward, although having been phoned several times by the recovery slaff, did not collectme, The recovery staff were tovety to me.My daughter who was waiting In the visitors room on Bhiobell Ward was giten Incorrectinformation about my recovery This caused her extreme anxiety icr a number of hours whichcould have been avoided.On my first day after my operation and having returned to the ward at 2100 the previous evening, Iwas asked to got out of bed al 0O.OOhrs, when the day staff commenced their shill. I had tochoose howl wanted to get washed and I felt I was a nuisance, The staff seemed to just want toget all the washes out of The way as quick as possible. was given a commode to sit on in thefemale toilet and loft en my own, I fell unwell very dizzy It was at this point my drp and pair;control rachine was disconnected.On numerous occasions throughout the morning I asked Nursewho was caring for me thatday that I thought I should have my drip and pain machIne This was ignored, I think the doclorasked for the drip and machine to continue for longer, but despite me reporting this to Nursethis was Ignored.I expressed that I was unab(e to drink water throughout the day and I couldn’t even torerate even amouthful of dear soup and that I lelt thirsty, but Nursewho Was an duty didn’t seem to doanyThing
Chelsea and Westminster Hosp
aware of the medico-legalaspects of nursing, in line with professional, regulating and local guidance. Q92 Chelsea and Westminster Hospital FAI.i NHS Foundation Trust Chelsea and Westminster Hospital HR Department 369 Fulham Road London SW1O9NH Tel: 02033158000 www.chelwest.n hs u k PRIVATE & CONFIDENTIAL 7th September2015 Mary Jones,
