Transcription
Enterprise. Service. Transformation.Deloitte driving your digital serviceexcellence with ServiceNow
Enterprise. Service. Transformation. Deloitte driving your digital service excellence with ServiceNowWe drive your transformation to a Digital Service Enterprise utilizingServiceNow to overcome technical hurdles and being able to focuson your business challengesAllow Cross-functionalCollaboration We manage large businesstransformations We define cross-functionaloperating modelsDigitize & Automate Processes We create business value andgenerate ideas in our DigitalFactory and ServiceNowCreator Lab We provide industry insights aswell as ServiceNow (process)best practicesDeloitteEnterprise ServiceManagementEnhance Customer Experience We create intuitive, user-centricservice portals We drive transparency and userrelevant insights by creatingtailored reportsIntegrate Services and Assets We link business and technologyservices to grant new insights anddiscover opportunities We enable the automation oftechnical services and assetdetectionCreate Transparency and Insights We enhance decision making withServiceNow analytics We drive transparency and user-relevantinsights by creating tailored reports
Our ServiceNow Portfolio embraces the entire project lifecycle andcombines our business expertise with our ServiceNow capabilitiesin solution design, development and project deliveryWe further enhance the value that you receive from ServiceNowby designing solutions for the ServiceNow functionalities craftilytailored for you and based on our business expertiseProject LifecycleBusiness AppsCustomer ServiceBusiness CaseImplementation Strategyand RoadmapDesignGovernance andOrganizational ChangeProcess Analysis, Designand ImplementationITImplementVendor Management SuiteManage complex vendor eco systems in a time that is driven by outsourcing trends in order tocreate transparency about dependencies, costs and vendor performanceProject and ProgramManagementProof of Concept Minimal Viable ProductCloud ComplianceCheckData Model &ManagementService (Catalog)Implementation &Workflow ConfigurationArchitecture and PlatformGuidelinesService Catalog &Portal DesignData Migration andTransitionServiceNow PlatformPrepareIoTLeverage disruptive IoT technologies to change the way traditional organizations performbusiness processes, service provisioning and productionCloud ManagementManage your cloud providers and on premise cloud services in a single multi-tenant portal accessibleby all relevant stakeholders in your organizationEnterprise ArchitectureIncrease IT transparency & steering effectiveness by leveraging integration options between yourCMDB and Enterprise Architecture/EA RepositoryHRSave costs and increase employee satisfaction during gradual transition to a high impact HRoperating model with an increased level of self serviceHRSecurityGovernance, Risk & ComplianceUtilize organizational information - joining up data, processes and stakeholders - to enable anintelligent approach for structured governance, compliance assurance and risk management
We have a global network of ServiceNow experts and capabilitieswhich supports our clients in solving their most complexEnterprise Service Management challengesCanadaPortugalIndiaServiceNow Centres ofExcellenceGlobal DeliveryCentres withServiceNow skillsMajor resourcehubs withServiceNow skillsOur delivery model allows us to quicklybring the skills you need anywhere inthe world. Through our local and globalCentres of Excellence we are able toprovide highly cost competitive,Portugaldelivery and support solutions.100 MajorServiceNow Engagements110 1,000 ServiceNow SystemAdministratorsPractitionersITIL V312,000RemoteSupportResourcesPhilippines
Your ContactsJochen FauserPartnerTechnology Strategy & Architecturejfauser@deloitte.deDr. Peter BlomeSenior ManagerTechnology Strategy & Architecturepblome@deloitte.deTimm RiesenbergSenior ManagerTechnology Strategy & Architecturetriesenberg@deloitte.deThis communication contains general information only not suitable for addressing the particular circumstances of anyindividual case and is not intended to be used as a basis for commercial decisions or decisions of any other kind. None ofDeloitte GmbH Wirtschaftsprüfungsgesellschaft or Deloitte Touche Tohmatsu Limited, its member firms, or their relatedentities (collectively, the “Deloitte network”) is, by means of this communication, rendering professional advice or services.No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on thiscommunication.Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”),its network of member firms, and their related entities. DTTL and each of its member firms are legally separate andindependent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/de/UeberUns for a more detailed description of DTTL and its member firms.Deloitte provides audit, risk advisory, tax, financial advisory and consulting services to public and private clients spanningmultiple industries; legal advisory services in Germany are provided by Deloitte Legal. With a globally connected networkof member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients,delivering the insights they need to address their most complex business challenges. Deloitte’s approximately 263,900professionals are committed to making an impact that matters.Issue 11/2017
ServiceNow skills Major resource hubs with ServiceNow skills Our delivery model allows us to quickly bring the skills you need anywhere in the world. Through our local and global Centres of Excellence we are able to provide highly cost competitive, delivery and support solutions. 100 Major ServiceNow Engagements 110 ServiceNow System .
