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PreventativeMaintenancePlanGuideThe Simple, SmartWay To Properly CareFor Home SystemsAnd Appliances.

Protect.Prevent.Preserve.Prolong.What AHS Preventative MaintenancePlans Can Do For Your HomeIt’s a fact that your home’s heating, air conditioning, plumbing, appliances, and electrical systems allrequire periodic checks and maintenance to help ensure they operate safely and efficiently. It’s also afact that many homeowners lack the expertise, time, and desire to complete those maintenance tasksregularly and proficiently. Fortunately, American Home Shield (AHS ) offers economical preventativemaintenance plans that help you worry less and live more without the added pressure that comesfrom owning non-serviced systems and appliances.AHS Preventative Maintenance Services can:Deter costly breakdownsAvoid the inconvenience and hassles ofsystem and appliance failuresExtend the life of systemsand appliancesMinimize costly future repairsMaintain efficiency of heating and airconditioning systems, which may helplower your utility billsAHS Preventative Maintenance Services can include many of your home’s major systems andappliances, including your:Heating & AirConditioning SystemsPlumbingElectrical SystemRefrigerator, Washer,Dryer, Dishwasher, Built-inMicrowave, and Range

BecauSe it can Be coStlY to rePair orrePlace Your valuaBle hoMe SYSteMSanD aPPlianceS, keePinG theM WellMaintaineD iS a SMart MoveAverAge rePAir AnD rePlAceMent coStS*ranges/ovens/cooktopsAir conditioningrepair: 332replace: 2,390repair: 170replace: 706clothes Washerrepair: 209replace: 1,088repair: 98replace: 571ONrepair: 316replace: 2,442Main electricalPanelONONHeatingONrefrigeratorsrepair: 210replace: 651* as reported in the nationwide survey a Study of homeowners’ appliance and home System Service experiences conducted by Decision analyst (2011) for americanhome Shield. Further reproduction is expressly prohibited.

AHS HELPSYOU PROTECTAND PREVENT.Long the leader in innovative home protection plans, AHS has addedpreventative maintenance plans to its services to help homeownersproperly care for their home systems and appliances. Home protectionplans and preventative maintenance plans work in different ways tobenefit homeowners and can work in tandem for optimum convenienceand advantage.HomeProtectionPlanA home protection plan is a service contract that covers the repairor replacement of many of the home system components andappliances that fail over time, providing budget protection in theevent of a breakdown.PreventativeMaintenancePlanA preventative maintenance plan is a contract that provides fora thorough inspection of systems or appliances by a qualifiedcontractor. Having preventative maintenance services performedwill help to prevent the hassles of breakdowns and help systems orappliances run more efficiently.A home protection plan along with a preventative maintenance plan is a great combination. The twoplans can dovetail to keep your systems and appliances running efficiently and to repair or replace thesystem component or appliance if a covered item does break down.

How AHS Preventative MaintenancePlans** Work To Help YouYou can choose the preventative maintenance plans that work best for you and your home. All theservices have distinct and substantial benefits for you as a homeowner.Heating & Air ConditioningKeeping your heating and air conditioning system checked and maintained can helpensure comfort for you and your family in all seasons. An American Home Shield Heating& Air Preventative Maintenance Plan can: Help system run more efficiently Help lower utility bill expenses Avert system failures and help you and your family stay warm in the winterand cool in the summer Extend the life of your heating, ventilation and air conditioning systems Minimize costly repairs in the futureHeating & Air Preventative Maintenance Plan visits include:Check and (if necessary)clean condenser coilCheck amperage drawof condenser motorCheck amperage drawof compressorCheck crankcase heateroperation for heat pumpsCheck system operatingpressures (freon levels)Visual inspection of filter;replace if customer hasreplacement filterGeneral inspection ofwiring in the furnace andthe AC unitsVisual inspection ofevaporator coil if accessibleVisual inspection of furnacechambers and burnersCheck and clear primary/secondary condensationlines and pansCheck controls and safetieson furnaceVisual inspection ofexposed flue pipeCheck belts and pulleysadjust if necessaryTest temperature riseand drop of furnace, AC,and heat pumpCheck amperage drawof evaporator motorLubricate motors if oilports are accessibleCheck thermostat operationPerform carbonmonoxide test

PlumbingChecking and maintaining your pipes, toilets, water heater, and more can help prevent minorleaks from turning into major disasters. An AHS Plumbing Preventative Maintenance Plan can: Help your water heater and other systems run more efficiently Help lower utility bills Minimize costly repairs in the futurePlumbing Preventative Maintenance Plan visits include:Check water pressurein homeVisual inspection of faucetsfor leaksCheck for slow drains inbathtubs and sinksVisual inspection ofshower tiles for obviouscracking or separationVisual inspection ofbathtub grouting forcracking and leakingVisual inspection of toiletsand tanks for leaksVisual inspection ofaccessible, exposed drainlines for signs of leaksCheck amperage drawof water heater elements(electric)Check operation of waterheater gas burner (gas)Check to see if the garbagedisposal is working properlyCheck gas valve on waterheater (gas)Check to see if sumppump is workingCheck thermocouple onwater heater (gas)Test water heater operationCheck operation of waterheater elements (electric)Flush one gallon waterfrom the water heaterIdentify location(s) of watershut off valve and tag itElectrical SystemPeriodic checks of your home’s electrical system can help keep you and your family safeand avoid some power interruptions. An American Home Shield Electrical PreventativeMaintenance Plan can: Help your system run more efficiently Avert system failures Minimize costly repairs in the future Provide a level of assurance that your systems are not overloadedElectrical Preventative Maintenance Plan visits include:Apply anti-corrosive solutionon aluminum wiresCheck for doubletapped breakersCheck for overloaded circuitsCheck outlet with tester foropen grounds, neutral wires& proper polarityCheck smoke detectorbatteries. Replace up to two(2) standard batteries (9 voltif needed)Check visible wiringOpen and check main panelSurvey for proper surgeprotectionTest/visual inspectionof ground fault circuitinterrupter (GFCI) outletsand breakersTighten screws and lugson breakersVerify main breaker sizematches specific electricalconductivity (SEC) cableinto homeVerify sump pump outletshave power and testsump pumpPerform load calculation onbreaker box to ensure systemis not overloadedCheck and clean mainbreaker box and tightenwiring as necessaryProvide identification onbreaker controls withinbreaker box (using eithera marker or sticker)

AppliancesYour home’s appliances are valuable assets and necessary for your family’s convenience.An American Home Shield Appliance Preventative Maintenance Plan can: Extend the life of your appliances Help your appliances run more efficiently Avert system failuresAppliance Preventative Maintenance Plan visits include:WasherCheck/adjust leveling of unitCheck drive beltCheck lid switch operationCheck tension of drive beltand pulleysCheck operation of allconsole controlsCheck for water leakageincluding hosesCheck pump-out timingCheck tub springs forcorrect positioningCheck for visible signs of oilleakage in transmission areaDryerCheck/tighten supply connections(gas/electric)Check dryer beltsCheck/adjust leveling of unitCheck heater wiring/gasvalve connectionsCheck operation of allconsole controlsRangeCheck cycling of heat thermostatsCheck lint filter forclogged screensCheck oven door gasketsCheck oven operationCheck oven door latch assemblyCheck electronic ignition systemCheck surface burner operationsCheck ERC/KRC delayedoven operationCheck broiler operationRefrigeratorCheck/clean condenser coilsCheck/clean waterline connectionsDishwasherCheck/adjust leveling for properdoor closureCheck/align door hinges as neededClean door gaskets forproper sealingCheck fresh food/freezer air tempsCheck/clean spray arms for properoperation and cracksCheck timer and electricalcomponentsCheck for possible leaksCheck water temperature andadvise customer if it is not hotCheck detergent/dryingagent dispensersMicrowave(Built-in)Check rollers and glidesCheck oven door alignmentCheck for control operationsCheck for proper operationof interlocksCheck for turntable operationsCheck for stirrer operationCheck for auto sensor operations

Put An AHS Preventative MaintenancePlan To Work For You!Everything about AHS Preventative Plans is designed to make your lifeeasier, including getting started!To enjoy all the benefits of an AHS Preventative Maintenance Plan today,simply visit www.ahspm.com to choose and purchase a plan online.Enter your zip code and priority code, if applicable, in the Get Startedbox. Plans are purchased in full, with the exception of the Fall Heating andSpring Air Combo Package, which has an option for monthly payment, ifyou prefer.After you’ve chosen and purchased a plan, simply give American HomeShield a call at 1 800 903 5778 to schedule service when you are ready.You have the option to schedule some or all of your eligible services atany point within the year. American Home Shield will even send you aconvenient e-mail reminder. (Consult your plan summary page for specialservicing requirements.)If you purchase a preventative maintenance plan for your Heatingand Air Conditioning system, you may select one or two maintenanceappointments per year. (American Home Shield recommends theFall Heating & Spring Air Combo Package to keep your Heating andAir Conditioning Systems running smoothly all year.) If you purchasemaintenance for other systems or appliances, one annual appointment isincluded per system.That’s it! The friendly professionals at AHS will take care of the rest whileyou sit back and relax, knowing that your home’s systems and appliancesare receiving the proper maintenance they need to run efficiently.Be sure to shareyour e-mailaddress with usso we can sendyou a reminderto schedule yourpreventativemaintenanceservice!

Service IsConvenient,Reliable,and Helpful.When you schedule service, one of the reliable, trusted contractors fromour extensive nationwide network will visit your home to perform thepreventative maintenance. It’s simple to arrange:Step 1Simply call us at 1 800 903 5778. We will find a qualifiedcontractor in your area to contact you and set upan appointment.Step 2On the day of your appointment, the contractor will proceedthrough a checklist of standard maintenance.Step 3After the service, we will provide a survey to understand yoursatisfaction with the service and follow up as needed.