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IBM ServicePac SELECTION GUIDENordic Edition November December 2009 rev.1This Guide are for reference purpose only - p/n's and prices may be changed without any notice if subject to errors or announcement changesIBM ServicePac is no longer subject to the Stock Rotation process and is therefore not returnable.IBM ServicePac is not returnable, and in case of wrong ordered P/N, exception-swap to correct P/N will only be considered within a 60 dayperiod from the date of purchase, subject to an admin charge of 8% of original invoice amount. This service announced 1st of March 2008.A ServicePac are only valid in that country where the ServicePac has been purchasedAttention: For taxation reasons, all ServicePac orders must be processed and invoiced in the service provision country.ServicePac for Warranty Service Upgrade should best be ordered at the same time as the hardware. In order to avoid loss in coverage-value,it's recommended that purchase is done as close as possible to the Warranty start date, that due to the fact that Warranty Service Upgradebegins and runs in parallel to normal Base Warranty. Service and typical response time are provided within 100 Km of an IBM Service CentreIBM Onsite Repair ( IOR ) limitationsThe customer must provide fault information to IBM at the time of the customer call placement and provide diagnostic information to theOn-Site Technician. In extreme situations IBM may require to remove the Machine to complete the repair. IBM reserves the right not to deliverservice in Business premises (including Home / Office) if not found to be appropriate to safety or Electro-Static Discharge protection.The customer must provide the Technician with the factory supplied Preload CD in case of a hardfile failure. The offerings does not includerestoration of any data not loaded at the time of manufacturing.The Customer must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well litand suitable for the purpose.1'st Level System x 2'nd Level System x 1'st Level System x Options 2'nd Level System x OptionsStorage Division System x Monitors Implementation & Migration ServicePacSystem i WSUSystem p WSU/MSUIntellistationsMaintenance Service Upgrade for # ThinkPad Server Storage IntelliStation DeskTopRemote Technical Support Line # ETS-Gateway 90/180 DaysWindows&Linux VMWare RTS & BasicRTS for Windows Small & Essential Business ServerRTS for Midrange Disk StorageIBM DirectorPOS/RSS ServicePacs # 3Year 24x7xSBD3year 18x6 PW Pac's Multi-Vendor POS/RSS ePac's (MVS)Learning Services # EducationPacs for ClassRoom coursesEntries highlighted in blue are new additions or revisions to the previous version of the IBM ServicePac Selection GuideEntries highlighted in red are marked for deletion, and will be removed in the next version of the IBM ServicePac Selection Guide13-11-20091
1st Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwiseMonitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType8648797379759234Model coveredYearsCovered withinPacePacDKREuro ( )NKRSKR3334445553Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response4Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee abovesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee above5days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. response5days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. response5days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. responsesee abovesee abovesee above5days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. 7614.6119.39718.008System x 226System x 3400System x 3400System x 320033445588407943System x 346System x 3655334455848879747976System x 226System x 3400System x 34003313-11-20092
1st Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwiseMonitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType886388648865886688728874887888798877Model coveredYearsCovered withinPacePacDKREuro ( )NKRSKR44555days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. response5days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. responsesee abovesee abovesee abovesee abovesee abovesee abovesee abovesee abovesee above5days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. response5days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. response5days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 12System x 366, 3850System x 3850System x 260System x 3800System x 460, 3950System x 460, 3950System x 3850System x 3950System x 37553344551735Console Switch3344557979System x 36503344513-11-20093
1st Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwiseMonitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType79788837Model coveredYearsCovered withinPacePacDKREuro ( )NKRSKR57days x 24hrs - 4hrs.responsesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee abovesee abovesee above3Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response4Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee abovesee 8164.7246.9793.6815.8168.709System x 3550System x 3363344557977System x 35003344558853797188437981Blade HS21Blade LS21Blade HS20Blade HS2033344455579847940794813-11-2009System x 3455System x 3455System x 34504
1st Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwiseMonitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType4347Model coveredYearsCovered withinPacePacDKREuro ( )NKRSKR3334445553Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response4Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above3Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response4Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee abovesee above5days x 9hrs - .0353.415xSeries 3105333444555436243677327System x 3200System x 3200System x 3200334455436343687328System x 3200System x 3200System x 3200313-11-20095
1st Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwiseMonitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType7985Model coveredYearsCovered withinPacePacDKREuro ( )NKRSKR344557days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above7days x 24hrs - 4hrs. responsesee abovesee above3Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response4Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee 0718.80122.028System x 36553344557995Blade HS2187408750Blade ChassisBlade Chassis33334445557996Blade Centre8014Blade HS123344513-11-2009see above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response6
1st Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwiseMonitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType71417141Model coveredYearsCovered withinPacePacDKREuro ( )NKRSKR57days x 24hrs - 4hrs.responsesee abovesee above3Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response4Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee abovesee abovesee abovesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 2.3902.7963.725System x 3850System x 3950333444555419241904364848588494251System x 3350System x 3250System x 3250System x 206MSystem x 306MSystem x 325033445541937941System x 3350System x 345533445513-11-20097
1st Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwiseMonitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedTypeModel covered41944365849084914252System x 3250System x 3250System x 206MSystem x 306MSystem x 3250Years3344558028Blade HS123344557163System x 375533445579027972Blade LS42Blade LS413344513-11-2009Covered withinsee abovesee abovesee abovesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.responsePacePacDKREuro ( 53810.4192.7936.9727.37612.30712.1688
1st Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwiseMonitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType3020Model coveredYearsCovered withinPacePacDKREuro ( )NKRSKR57days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee aboveNB ! 3 Year in 2nd level section7days x 24hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above7days x 24hrs - 4hrs.response7days x 24hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above7days x 24hrs - 4hrs.response7days x 24hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 614Blade PN413344557233System x 39503458677Blade Chassis3458852Blade Chassis3458886Blade Chassis3344557946System x 3550334413-11-20099
1st Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwiseMonitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType7947Model coveredYearsCovered withinPacePacDKREuro ( )NKRSKR555days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee above3Yrs onsite NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 627.335System x 365033445578707901Blade HS22Blade LS2233344557836System x 34003344557837System x 340033445513-11-200910
1st Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwiseMonitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedTypeModel covered7839System x 350013-11-2009YearsCovered withinPacePacDKREuro ( )NKRSKRsee above11
2nd Level System x ServersUp to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise.Monitors and Flat panels are not covered in these offeringsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType8677Model coveredYearsCovered withinPacePacDKREuro ( )NKRSKR37days x 24hrs - 4hrs.responsesee above4 5 Year in 1st level sectionPC13961P76137.6141.0308.6129.272Blade ChassisNB!!13-11-200912
System x Committed Service w/ 8Hours FixTimeIBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours.The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management Systemand restoration of the failing machine to operational readiness.For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed. In case registration isnot completed, the Customer cannot expect to receive committed service and will loose the right to claim penalty for fix time not being met.This service is available in restricted geographies only, where the following applies:This service is available within 50Km of Århus and Copenhagen onlyThis service is available within 120Km of Helsinki, Turku, Tampere and Oulu onlyThis service is available within 50Km of Oslo onlyThis service is available within 100Km of Stockholm, Malmö and Göteborg onlyTypeModel 37978x3350x3550YearsCovered withinPacePacDKREuro ( )NKRSKR37days x 24hrs Onsite 8hrs FIXsee abovesee abovesee above7days x 24hrs Onsite 8hrs FIXsee abovesee above7days x 24hrs Onsite 8hrs FIXsee abovesee abovesee abovesee abovesee above7days x 24hrs Onsite 8hrs FIXsee abovesee above7days x 24hrs Onsite 8hrs FIXsee abovesee abovesee abovesee abovesee abovesee abovesee aboveann 10 3
System x Committed Service w/ 8Hours FixTimeIBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours.The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management Systemand restoration of the failing machine to operational readiness.For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed. In case registration isnot completed, the Customer cannot expect to receive committed service and will loose the right to claim penalty for fix time not being met.37days x 24hrs Onsite 8hrs FIXPC110668Y49316.9079294192x3350see above7946x3550ann 10 November into PC11057973x3400see above7975x3400see above7984x3455see above7985x3655see above37days x 24hrs Onsite 8hrs FIXPC110768Y49327.0479487979x3650see above37days x 24hrs Onsite 8hrs FIXPC110868Y49338.1101.0907837x3400see above7947x3650ann 10 November37days x 24hrs Onsite 8hrs FIXPC110968Y49348.6691.1707947x3650ann 10 November into PC11087977x3500see above37days x 24hrs Onsite 8hrs FIXPC111068Y493510.0671.3607943x3655see above37days x 24hrs Onsite 8hrs FIXPC111168Y493613.1441.7707836x3400see above7948x3450see above37days x 24hrs Onsite 8hrs FIXPC111268Y493717.0592.3007839x3500see above8863x3850/x366see above8864x3850see above8865x3800/x260see above8877x3755see above8878x3950see above8879x3950see above8874x3950/x460see above37days x 24hrs Onsite 8hrs FIXPC111368Y493819.8562.6708866x3800see above7141x3850see 75030.18614
System x Committed Service w/ 8Hours FixTimeIBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours.The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management Systemand restoration of the failing machine to operational readiness.For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed. In case registration isnot completed, the Customer cannot expect to receive committed service and will loose the right to claim penalty for fix time not being met.7163x3755see above8872x3950/x460see above37days x 24hrs Onsite 8hrs FIXPC111468Y493929.0573.91036.2187233x3950see above13-11-200944.17315
1st Level System x Storage OptionsUp to 5 years of On-Site repair Service with a NBD or 4 hour On-Site Response target. Coverage only valid if registration of the ServicePacis carried out.The offering is valid from the purchase date of the ServicePac and runs concurrently with the Machine warranty period.Further details can be found in PLET ZS05-0191on www.ibm.com/common/ssiThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType1735Model coveredYearsCovered withinPacePacDKREuro ( )NKRSKR3344555days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. response5days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. response5days x 9hrs - 4hrs. response7days x 24hrs - 4hrs. responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - NBD response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee 0.44539.038Console Switch3344558765LTO333444555170013-11-2009DS40016
2nd Level System x Storage OptionsServicePac with 3 to 5 years coverage for Expansion units for System x Servers from PCD System x OptionsThe 4 hour response are target measures, starting after the PD (Problem Determination) has endedType173313-11-2009Model coveredEXP 400YearsCovered withinPacePacDKREuro ( )NKRSKR335days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee 618.1454.3379.15117
IBM Storage Products for System xStorage Expansion units from IBM Storage System Division (SSD)The 4 hour response are target measures, starting after the PD (Problem Determination) has endedType1726Model coveredYears334455DS3200 / 3300 / 34003344551727EXP 3000331710SAPDS4000, EXP10010J, 10X331710SOFDS4000, EXP10010U331722SAPDS4300, FaStT60060J, 60K, 60L, 60X, 6LJ, 6LX331722SOFDS4300, FaStT6006LU, 60U3313-11-2009Covered withinPacePacDKREuro ( )NKRSKR5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.response5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - 4hrs.responsesee abovesee above5days x 9hrs - 4hrs.response7days x 24hrs - .0879.66415.95215.9522
RTS for Windows Small & Essential Business Server RTS for Midrange Disk Storage IBM Director POS/RSS ServicePacs # 3Year 24x7xSBD 3year 18x6 PW Pac's Multi-Vendor POS/RSS ePac's (MVS) Learning Services # EducationPacs for ClassRoom courses Entries highlighted in blue are new additions or revisions to the previous version of the IBM ServicePac .
