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Salesforce Live7 GIUGNO 2022 MilanoMiCo Centro CongressiPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 1
GET THEFUTUREYOU WANTPresentation Title Author DateCompany Confidential Capgemini Invent 2021. All rights reserved 2
CAPGEMINI AT-A-GLANCEOverMore than 18 BN340,00050in REVENUESwith an operatingmargin of 12.9%PEOPLEacross allour brandsCOUNTRIES withmore than 120nationalitiesPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 3
CAPGEMINI AT-A-GLANCE10,0003052,0002130EMPLOYEES COUNTRIESEMPLOYEES OFFICES COUNTRIES25,0002,200EMPLOYEES36SPECIALISTS OFFICES200,000 40 120EMPLOYEES COUNTRIES NATIONALITIESPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 4
DESIGNING THE FUTURETODAYBy combining STRATEGY, TECHNOLOGY, DATA SCIENCE andCREATIVE DESIGN EXPERTISE with an INVENTIVE MINDSET,we work with our clients to solve their most complex businessand technology challengesPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 5
10,000EXPERTS36OFFICES WORLDWIDECAPABILITIES§ INNOVATION & STRATEGY§ BRAND & EXPERIENCE37§ INSIGHT-DRIVEN ENTERPRISECREATIVE STUDIOS§ SERVICE DESIGN35 § PEOPLE & ORGANIZATIONSERVED COUNTRIESACROSS THE GLOBEPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 6
DELIVERING THE NEXTINDUSTRIAL REVOLUTIONHelping the largest innovators in the world ENGINEERING THEPRODUCTS AND SERVICES OF TOMORROW and MANAGINGWITH DISRUPTION by embedding digital and softwaretechnologies into productsPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 7
#1IN R&D MARKETFOR 30 YEARS55,000 EXPERTSCAPABILITIES§ INTELLIGENT PRODUCTS AND PROCESSES§ INTELLIGENT OPERATION§ INTELLIGENT SUPPORT AND SERVICES30COUNTRIESPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 8
TRANSFORMING THECUSTOMER EXPERIENCEImplementing the transformation of the whole customer lifecyclethrough the ORCHESTRATION and INTEGRATION of CUTTINGEDGE PLATFORMS with INDUSTRY EXPERTISE, PLATFORMSPECIALIZATION and DELIVERY EXCELLENCEPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 9
7,000 DCX EXPERTOFFSHORE§ CX ARCHITECTURE4,000 § IMMERSIVE UIDCX TECHNOLOGYEXPERTS IN EUROPE§ CONNECTED MARKETINGRECOGNIZED LEADER INDIGITAL IMPLEMENTATIONSERVICES(GARTNER, IDC, FORRESTER)Practice Overview July 2021CAPABILITIES§ COMMERCE REALIZED§ EMPOWERED SALES§ AUGMENTED SERVICESCompany Confidential Capgemini 2021. All rights reserved 10
Practice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 11
For more than 13 yearsandhave been empowering people,organizations and systems todeliver value at speed and scalePractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 12
RANKED TOP 3PARTNER INEUROPEGLOBALSALESFORCEPARTNERPractice Overview July 2021THE FASTESTGROWING PARTNERIN ITALYCompany Confidential Capgemini 2021. All rights reserved 13
OUR NUMBERS 4,000/13,000PEOPLE/CERTIFICATIONSGLOBALLY 2,000PEOPLE IN OFFSHOREDELIVERY CENTERSPresentation Title Author Date 150%YOY ITALIANPRACTICE GROWTH4.8/5CUSTOMERSATISFACTION KPICompany Confidential Capgemini Invent 2021. All rights reserved 14
RECENT AWARDSOutstanding Knowledge Partner &Largest influenced deal Partner ofthe year FY 2021Consistently recognized bySalesforce, Mulesoft and 3rd Partiesfor leadership and expertise acrosscore business competenciesLeader in Gartner’s «Magic Quadrantfor CRM and Customer ExperienceImplementation Services»Practice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 15
2013partnershipacross sales anddelivery drivingdigital and cloudadoptionprogramsworldwide§ MuleSoft ValueAddedReseller ofMuleSoftAnypointPlatform § Capgemini andMuleSoft offerjoint solutionsto enable ourclients to chartout their ctice Overview July 2021Our Partnership§ Strong global§ 2,370 certifiedMuleSoftresources§acrossArchitecture andDevelopmentworldwideGlobal deliverycapabilities withlocal insightcombined withRightshore DeliveryCentre & APIFactory Model§ Best PracticesStandards,Templates,Patterns &SolutionAccelerators§ Expertise in C4EEngagementsfor strategiccustomersworldwide§ Capgemini's API -Led Modernization withMulesoft: -This offering delivers an operating modelthat enables business and IT functions to become selfsufficient and build and drive consumption of API assets§ Capgemini Core Integration Framework:Accelerate your API-led modernization journey by 20 to25% with Capgemini’s Core Integration Framework§ Capgemini MuleSoft Food Delivery in a Box:Solution that runs on MuleSoft's Anypoint platform andincludes a re-usable API framework and is reviewed andapproved by MuleSoft§ Capgemini MuleSoft Retail Connect: Deliver appsat the pace of innovation and Deliver a next-gencustomer experience - Capgemini’s Retail Connect withMuleSoft helps retailers accelerate the pace of API-ledmodernization.§ Capgemini MuleSoft Life Sciences Connect(CSD Offering): Modify or rebuild monolithicapplications to incorporate multi-tier, microservicesbased architectures with Capgemini’s DevOpsIntegrated Framework§ SAP S/4HANA MuleSoft Integration Strategy(CSD Offering): Successfully migrate to S/4 HANA andOur Offerings§ Established inGlobal CapabilitiesCAPGEMINI GLOBAL MULESOFT CAPABILITIESGlobal Development Partner ofthe Year 2018, 2020 & 2021EMEA Partner of the Year 2017 To2021Top New Partner APAC 2017 TO 2021Top Certification Partner 2017Partner Awardsdeliver incremental business value through Mulesoft§ Digital Telco Connect: Leverage Capgemini’sAPI-led modernization approach & pre-built TMForum Open APIs to accelerate innovation &deliver the digital transformation needed in thetelecoms industry to support 5G servicesCompany Confidential Capgemini 2021. All rights reserved 16
OUR TABLEAU CENTER OF EXCELLENCETurning data into insights, and insights into actionPARTNERSHIP/ALLIANCE§ Great partnership agreementwith Tableau§ Good licensing framework§ Excellent technicalconsultancy /support byTableau§ Excellent, accessible trainingmaterials for various modulesTHOUGHTLEADERSHIP§ Participate in businessseminars§ Active participants andcontributors in Tableauforums§ Published many whitepapersINDUSTRYEXPERTISE§ Strong foundation ofindustry experience.§ Consultants are competitivedynamics, advances intechnology§ Consultants are redefiningclient solutions that createvalue for global corporationsacross industries§ The expertise develop uniquesolutions to address complexbusiness challenges and buildbuilding proof of concepts§ Industries such as retail,consumer products groups,telecom, insurance, financialservices, logistics, energy,manufacturing, telecom andairlines etc Practice Overview July 2021METHODOLOGY &KNOWLEDGETEAM SKILLSDEVELOPMENT§ Best Practices on Tableauproduct suite§ Coding Standards§ Regular Tableau trainingsessions to meet the MarketDemands§ Quality process to reducecycle times (Check listdevelopmentand maintenance)§ Tableau DevelopmentMethodology§ Better knowledge base areasto share lessons learnt§ Share best practices ondifferent aspects of AD andAM§ Identify business pain pointsand build proof of conceptsusing Tableau§ Coach associates for Tableaucertification§ Plan for resources,recruitment, interview panel,and interview assessmentCompany Confidential Capgemini 2021. All rights reserved 17
OURINDUSTRYOFFERINGSPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 18
WE ENABLE TAILORED SOLUTIONS TO TARGETEACH SECTOR’S CHALLENGESCONSUMER GOODS& RETAILMANUFACTURING,AUTOMOTIVEENERGY & UTILITIESTELECOM, MEDIA &TECHNOLOGYFINANCIAL SERVICESLIFE SCIENCEPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 19
CAPGEMINI SUPPORTS OPERATORS INLAUNCHING NG 5GSERVICESDesigning 100% digitalproducts and services,enabling them through adigital platform mostly ina greenfield modeTransforming their omnichannel customer experience,operational excellenceSetting up their newcapabilities to sell, activateand charge for new 5G servicesTELECOM, MEDIA& TECHNOLOGYENABLING TOWERCOSupporting E2E TowerCotransformation from Strategy(business case and processdesign) to Implementation(leveraging on Sitetraker)List of clients can not be disclosedPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 20
CAPGEMINI SUPPORTS COMPANIES INCONSUMERGOODS & RETAILUNIFIED COMMERCEEXPERIENCESMART DIGITALSTORECONNECTEDMARKETING, CRM ANDLOYALTY PROGRAMRETAIL LOGISTICSAND E-FULFILMENTEnabling seamlessshopping experiencecross physical and digitalcommerceEnhancing retail experienceconnecting Customer,Employee, ProductEnabling tailored and real timecustomer journey and loyaltyprogramDigitalize and design thelogistics process through anomnichannel journeyList of clients can not be disclosedPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 21
CAPGEMINI SUPPORTS COMPANIES INDIGITAL EXPERIENCEEnabling digital commerce andservice experience for customersDIGITAL OPERATIONEnhancing Field Service leveraging onremote diagnosis features, partsmanagement, Artificial Intelligent andAnalyticsENERGY &UTILITIESDIGITAL SUPPLY CHAINEvolving supply chain workflows,hyperautomate decision-making,improving profitability and empowerworkforce, leveraging on dataautomation and market-leadingtechnologiesList of clients can not be disclosedPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 22
CAPGEMINI SUPPORTS FINANCIALOPERATORS INCOMPLIANCE,ONBOARDING ANDUNDERWRITINGImproving customeracquisition and life cyclemanagementRETAIL BANKINGBROKERMANAGEMENTEnabling new omnichannelcustomer journey, unifyingcustomer dataEnhancing sales process,creating broker portals andcustomer 360 viewFINANCIALSERVICESCONTACT CENTERMODERNIZATIONInnovating Call centerapplication in order to supportomnichannel customerexperienceList of clients can not be disclosedPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 23
CAPGEMINI SUPPORTS COMPANY INMANUFACTURING& AUTOMOTIVECUSTOMERACTIVATIONCUSTOMER SALES &SERVICE eating customer loyaltyby continuously enriching aholistic view of thecustomer with actionableinsightsIncreasing customersatisfaction by ensuringaccessibility across variouschannelsUnlocking new opportunitiesof a cross-industry mobilityecosystem connectingdifferent players (OEM,dealer, employee, third party)Connecting your industrycreating a Digital Convergenceof technologies, businesssystems, engineering andoperationsList of clients can not be disclosedPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 24
CAPGEMINI SUPPORTS COMPANY INLIFE SCIENCEPATIENT CARETRANSFORMATIONMED-TECH FIELDSERVICEOMNICHANNELEXPERIENCEEnabling new ways to assistanceleveraging on Customer Data in realtime, remote assistance and digitalcareEnhancing medical operators fieldservice experience leveraging oncustomizable dashboards, smartscheduling, and mobile apps.Enabling e-commerce for pharmacompany and creating omnichanneljourneysList of clients can not be disclosedPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 25
ACCELERATE YOURBUSINESS TRANSFORMATIONWITH CAPGEMINI & SALESFORCEPractice Overview July 2021Company Confidential Capgemini 2021. All rights reserved 26
Leader in Gartner's«Magic Quadrant for CRM and CustomerExperience ImplementationServices» .
