Total Dental Administrators

Transcription

TOTAL DENTAL ADMINISTRATORSHEALTH PLAN, INC.GROUP DENTAL PLANPlan TDA—A500SUNIVERSITY OF ARIZONAEffective January 1, 2011Alternative Dental HMO InsuranceUnderwritten and Managed by: Total Dental Administrators Health Plan, Inc. (TDAHP)Retain this for your Enrollment and Employee Plan BookletFORM NO. 711AZ TDA-A500S: BKLT-RPg 1

INDEXSection I:Section II:Section III:Section IV:Section V:Section VI:Section VII:Plan InformationSchedule ofBenefitsCo-PaymentsSpecialty CareExtended CareEffective DatePlan DentistsSection VIII:Section IX:Section X:Section XI:Section XII:Emergency tionContinuation ofCoverageSection XIII:Section XIV:Section XV:Section XVI:Section XVII:Section XVIII:TerminationDental RecordsCustomer pealExclusionsSection I: Plan InformationWelcome to Total Dental Administrators Health Plan, Inc. (TDAHP)TDAHP is a comprehensive Prepaid Dental Plan, which has contracted with established private practicing dentists to provide youconvenient, affordable and quality dental care.TDAHP DENTAL COVERAGETDAHP ADVANTAGESDental coverage includes dental services and treatment for: ticsProsthodonticsOral surgeryTMJOrthodonticsNo deductiblesNo claim formsNo annual or lifetime benefit maximumsNo industry exclusionsCovers Pre-existing conditionsCovers Orthodontics (Braces)Local serviceRefer to the enclosed Schedule of Benefits and Co-payments for a detailed listing of covered procedures.LOW MONTHLY RATESWe have enclosed a premium rate form that applies to your specific group. Please contact your Employer or our office should youhave any questions.HOW TO ENROLL1.Complete an Enrollment Form or online enrollment. Include information about your Domestic Partner of the oppositegender and/or child(ren) if you are applying for dependent coverage.2.Select the general dental office you and your dependents wish to use from the enclosed Participating Provider Directory.Each participating dental facility listed in the Provider Directory has a Dental Office Code number listed to the left of thedental office. Be sure to use the CODE number to identify your selection on the Enrollment Form.3.Premium payment is made by payroll deduction, if employee contributions are required. Turn your enrollment card intoyour Employer's personnel office or benefits department for processing.FOR MORE INFORMATION CALL:(602) 266-1995 or toll free 1-888-422-1995Total Dental Administrators Health Plan, Inc. (TDAHP)2111 East Highland Avenue, Suite 250 Phoenix, Arizona 85016www.TDAdental.comFORM NO. 711AZ TDA-A500S: BKLT-RPg 2

SAMPLE COST COMPARISONADACodeProcedureUsual andCustomary Fee*Plan TDAA500SCopaymentSavingsIn DollarsPercentSavingsPreventive & DiagnosticD0150Comprehensive Oral Eval (once in a 6 monthperiod)D0210Intraoral – Complete – incl. bitewingsD1110Adult - Prophylaxis (Cleaning) 68.00 0 68.00100% 107.00 73.00 0 0 107.00 73.00100%100%RestorativeD2140D2330 115.00 116.00 12.00 26.00 103.00 90.0090%78%Crown and BridgeD2750Crown - Porcelain – high noble metalD2790Crown – Full Cast – high noble metal 858.00 828.00 455.00 455.00 403.00 373.0047%45%EndodonticsD3310RCT-Anterior (excluding final restoration)D3330RCT-Molar (excluding final restoration) 578.00 911.00 175.00 395.00 403.00 516.0070%57%Oral SurgeryD7140Extraction, erupted toothD7220Soft Tissue Impaction 115.00 254.00 30.00 85.00 85.00 169.0074%67% 1,279.00 600.00 679.0053% 1,080.00 390.00 690.0064%Amalgam - One Surface – Primary or PermanentResin - One Surface – AnteriorProstheticsD5130Immediate Denture - MaxillaryPeriodonticsD4260Osseous Surgery/4 or more teeth per quad*Usual fee is an average of dental fees throughout the state. The actual fee and savings may vary. Includes lab fee on crowns 185 Includes lab fee on dentures and partial dentures 275DENTAL PLAN INFORMATIONThis Employee Plan Booklet explains the Benefits, Limitations, Exclusions, provisions, and conditions of your Coveragethrough the Group Agreement your organization has with TDAHP. The Group Agreement is the document, which specifiesany rights to Benefits you may have. If the explanations in this Employee Plan Booklet can be interpreted differently fromthe provisions of the Group Agreement, the Group Agreement shall always control. You may examine the Group Agreementby contacting your organization or by contacting TDAHP at:2111 East Highland Avenue, Suite 250 Phoenix, Arizona 85016Phone: (602) 266-1995 or toll free 1-888-422-1995Please read this document with care so that you will have a full understanding of the Plan and what it could mean to you andyour family.This document is void and of no effect if you are not entitled to or have ceased to be entitled to the dental coverage.IELIGIBILITY:A.You are eligible if you are Benefit Eligible Employee who has entered into a Domestic Partnership with anindividual of the opposite gender and if you are employed at 20 hours per week (.50 FTE) or greater and ina position that is six (6) months or more in duration (except graduate assistant/associate positions) asdetermined by the Arizona Department of Administration.B.Eligible dependents include your Domestic Partner of the opposite gender with whom you have enteredinto a Domestic Partnership through the use of an affidavit filed with your Employer and the dependentchild(ren) of you and/or your Domestic Partner, to age 26 or age 26 or older if the dependent child has beencontinuously covered under this Plan, and who, before the age of 26 has been certified by a physician to beincapable of self-support because of physical handicap or mental retardation.C.Dependents of the Subscriber who are in active military service are not eligible for coverage under thePlan.The eligibility of all Covered Persons, for the purpose of receiving benefits under the Plan, shall, at all times, be contingentupon the applicable monthly premium payment having been made for such Covered Persons by the Group on a current basis.FORM NO. 711AZ TDA-A500S: BKLT-RPg 3

SECTION II: PLAN TDA A500-SSCHEDULE OF BENEFITS AND COPAYMENTSADAPROCEDURE DESCRIPTIONCOCODEPAYMENTDIAGNOSTICD0120Periodic Oral Exam (once in a 6 month period)*N/CD0120Periodic Oral Exam (Additional) 15D0140Problem Focused Oral Exam (during office hours) 15D0150Comprehensive Oral Evaluation (once in a 6 monthN/Cperiod)*D0150Comprehensive Oral Evaluation (additional) 20D0170Re-evaluation, limited, problem focused (est. patient)N/CD0210Intraoral x-rays, complete series including bitewing xrays (D0210 or D0330 are covered once in a 3 yr.N/Cperiod)D0210Intraoral x-rays, complete series (additional) 55D0220Intraoral x-ray – Periapical first filmN/CD0230Intraoral x-ray – Periapical – each additional filmN/CD0270Bitewing – Single filmN/CD0272Bitewings – Two films (once in a 6 month period)N/CD0272Bitewings – Two films (additional) 10D0274Bitewings – Four films (once in a 6 month period)N/CD0274Bitewings – Four films (additional) 20D0277Vertical bitewings, 7 to 8 films (once in a 6 monthN/Cperiod)D0277Vertical bitewings, 7 to 8 films (additional) 22D0330Panoramic film – including bitewing x-rays (D0330 orD0210 once in a 3 yr. period)N/CD0330Panoramic film (additional) 45D0470Diagnostic CastsN/CD9310ConsultationN/CD9430Office VisitN/CPREVENTIVED1110Prophylaxis – Adult (once in a 6 month period)*N/CD1110Prophylaxis – Adult (additional) 40D1120Prophylaxis – Child (once in a 6 month period)*N/CD1120Prophylaxis – Child (additional) 25D1203Fluoride treatment (limit 1 per year to age 15)**N/CD1203Fluoride treatment (additional to age 15) 10D1310Nutrition Counseling – Control/Den DiseaseN/CD1330Preventive Dental Education, home careN/CD1351Sealant permanent molar, to age 17 – per tooth 10D1510Space Maintainer – Fixed – Unilateral 150D1515Space Maintainer – Fixed – Bilateral 160D1520Space Maintainer – Removable – Unilateral 150D1525Space Maintainer – Removable – Bilateral 200D1550Re-cement Space Maintainer 10RESTORATIVED2140Amalgam – 1 surface, 10D2150Amalgam – 2 surfaces, primary 20D2160Amalgam – 3 surfaces, primary 26D2161Amalgam – 4 or more surfaces, primary 30D2140Amalgam – 1 surface, permanent 12D2150Amalgam – 2 surfaces, permanent 24D2160Amalgam – 3 surfaces, permanent 29D2161Amalgam – 4 or more surfaces, permanent 37D2330Resin – 1 surface, anterior 26D2331Resin – 2 surfaces, anterior 38D2332Resin – 3 surfaces, anterior 52D2335Resin – 4 or more surfaces, anterior 70D2391Resin – 1 surface, posterior 40D2392Resin – 2 surfaces, posterior 60D2393Resin – 3 surfaces, posterior 70D2394Resin – 4 or more surfaces, posterior 76D2510Inlay metallic – 1 surface 250D2520Inlay metallic – 2 surfaces 279D2530Inlay metallic – 3 surfaces 327D2542Onlay metallic – 2 surfaces 320D2543/44Onlay metallic – 3 or more surfaces 340D2710Crown – Resin – indirect 148D2720Crown – Resin with High Noble Metal 183 D2721Crown – Resin – Predominantly Base Metal 183 FORM NO. 711AZ TDA-A500S: BKLT-RPg 4ADAPROCEDURE DESCRIPTIONCOCODEPAYMENTRESTORATIVE, continuedD2722Crown – Resin with Noble Metal 183 D2740Crown – Porcelain/Ceramic Substrate 270 D2750Crown – Porcelain – High Noble Metal 270 D2751Crown – Porcelain – Predom Base Metal 270 D2752Crown – Porcelain – Fused – Noble Metal 270 D2780Crown – ¾ Cast – High Noble Metal 270 D2781Crown – ¾ Cast – Predom Base Metal 270 D2782Crown – ¾ Cast – Noble Metal 270 D2783Crown – ¾ Cast – Porcelain/Ceramic 270 D2790Crown – Full Cast – High Noble Metal 270 D2791Crown – Full Cast – Predom Base Metal 270 D2792Crown – Full Cast – Noble Metal 270 D2910/20Re-cement inlay/crown 18D2930Crown – Prefabricated Stainless Steel, primary tooth 75D2932Crown – Prefabricated Resin 85D2940Sedative Filling 30D2950Core build-up including any pins 70D2951Pin retention per tooth, in addition to restoration 18D2952Cast post and core in addition to crown 110D2954Prefabricated post/core in addition to crown 75D2960Labial veneer (resin laminate) – Chairside 295D2970Temporary crown (fractured tooth) 25D2980Crown repair, by report 75ENDODONTICS***D0140Limited Oral Exam (by specialist) 35D0220Periapical x-rays, first film (by specialist) 12D3110Pulp Cap – Direct (excluding final restoration) 15D3120Pulp Cap – Indirect (excluding final restoration) 15D3220Therapeutic pulpotomy (excluding final restoration) 45D3221Pulpal debridement, primary and permanent teeth 45D3310Root Canal – Anterior (excluding final restoration) 175D3320Root Canal – Bicuspid (excluding final restoration) 250D3330Root Canal – Molar (excluding final restoration) 395D3410Apicoectomy/Perirad Surgery – Anterior 290D3421Apicoectomy/Perirad Surgery – Bicuspid, 1st root 335stD3425Apicoectomy/Perirad Surgery – Molar, 1 root 395D3426Apicoectomy/Perirad Surgery – (each additional root) 190D3430Retrograde filling, per root 50D3450Root amputation, per root 95D3920Hemisection – incl. root removal – not incl. root canal therapy 90PERIODONTICS***D0180Comprehensive Periodontal Exam (by specialist)* 65D0330Panoramic film (by specialist) 25D4210Gingivectomy or gingivoplasty – 4 or more teeth per quad 225D4211Gingivectomy or gingivoplasty – 1-3 teeth per quad 96Ging. flap procedure, incl. root planing, 4 or more teeth per quadD4240 250D4241Ging. flap procedure, incl. root planing, 1-3 teeth per quad 105D4260Osseous surg./Flap Entry/Closure, 4 or more teeth per quad 390D4261Osseous surg./Flap Entry/Closure, 1-3 teeth per quad 167D4320Provisional splinting – intraoral 75D4321Provisional splinting – extracoronal 80Periodontal scaling & root planing – 4 or more teeth per quadD4341 90D4342Periodontal scaling & root planing – 1-3 teeth per quad 46D4355Full mouth debridement to enable evaluation & diagnosis 50D4381Local del of chemotherapeutic agent (via controlled 75release vehicle) per tooth, by reportD4910Periodontal maintenance following active therapy 55REMOVABLE PROSTHODONTICSD5110Complete Denture (Maxillary) – (3 adj. w/in 60 days)D5120Complete Denture (Mandibular) – (3 adj. w/in 60 days)D5130Immediate Denture (Maxillary) – (4 adj. w/in 60 days)D5140Immediate Denture (Mandibular) – (4 adj. w/in 60 days)D5211/12Partial Denture (Maxillary/Mandibular) – Resin BaseD5213/14Partial Denture (Maxillary/Mandibular) – Cast MetalFramework w/resin denture bases (incl. anyconventional clasps, rests and teeth) 300 300 325 325 260 375

ADAPROCEDURE DESCRIPTIONCOCODEPAYMENTREMOVABLE PROSTHODONTICS, continuedD5281Partial Denture – Removable Unilateral – 1 piece metal cast 80 D5410/22Denture Adjustment (Maxillary/Mandibular) – full or partial 25D5510Repair broken complete denture base 20 LabD5520Replace missing/broken teeth – complete denture base 20 LabD5610Repair resin denture base 20 LabD5620Repair cast framework, partial denture 20 LabD5630Repair or replace broken clasp, partial denture 20 LabD5640Replace broken tooth (per tooth), partial denture 20 LabD5650Add tooth to existing partial denture 20 LabD5660Add clasp to existing partial denture 20 LabD5670/71Replace all teeth & acrylic cast metal framework U/L 20 LabD5710/11Rebase Complete Denture (Maxillary/Mandibular) 20 LabD5720/21Rebase Partial Denture (Maxillary/Mandibular) 20 LabD5730/41Reline Chairside (Maxillary/Mandibular) – full or partial 70D5750/61Reline, lab (Maxillary/Mandibular) – full or partial 20 LabD5850/51Tissue conditioning (Maxillary/Mandibular) 15FIXED PROSTHODONTICSD6210Pontic – Cast – High Noble Metal 270 D6211Pontic – Cast – Predom Base Metal 270 D6212Pontic – Cast – Noble Metal 270 D6240Pontic – Porcelain – High Noble Metal 270 D6241Pontic – Porcelain – Predom Base Metal 270 D6242Pontic – Porcelain – Fused to Noble Metal 270 D6245Pontic – Porcelain/Ceramic 270 D6250Pontic – Resin w/High Noble Metal 210 D6251Pontic – Resin w/Predom Base Metal 210 D6252Pontic – Resin w/Noble Metal 210 D6545Crown – Cast Metal/Resin bonded/Fixed prosthesis 175D6720Crown – Resin w/High Noble Metal 95 D6721Crown – Resin w/Predom Base Metal 95 D6722Crown – Resin w/Noble Metal 270 D6750Crown – Porcelain fused to High Noble Metal 270 D6751Crown – Porcelain fused to Predom Base Metal 270 D6752Crown – Porcelain fused to Noble Metal 270 D6780Crown – ¾ Cast – High Noble Metal 270 D6781Crown – ¾ Cast – Predom Base Metal 270 D6782Crown – ¾ Cast – Noble Metal 270 D6790Crown – Full Cast – High Noble Metal 270 D6791Crown – Full Cast – Predom Base Metal 270 D6792Crown – Full Cast – Noble Metal 270 D6920Connector bar 90D6930Re-cement Fixed Partial Denture – per cemented unit 10D6940Stress breaker – non-rigid connector 35 LabD6950Precision attachment 260D6970Cast post/core/add to br. retainer, per tooth 110D6972Prefab post/core in addition to br. retainer, per tooth 75D6973Core build-up including any pins, per tooth 70D6980Fixed Partial Denture Repair, by report 50 LabORAL SURGERY ***D0140Limited Oral Exam (by specialist) 35D0330Panoramic Film (by specialist) 25D7111Extraction – coronal remnants – deciduous tooth 30D7140Extraction – erupted tooth or exposed root 30D7210Surgical removal of erupted tooth 60D7220Removal of impacted tooth – soft tissue 85D7230Removal of impacted tooth – partial bony 105D7240Removal of impacted tooth – complete bony 145D7250Surgical removal – residual tooth roots 70D7270Tooth re-implantation & stabilization 140D7280Surgical exposure of impacted tooth 130D7286Biopsy of oral tissue – soft 50 LabD7310Alveoloplasty per quad with extraction 85D7320Alveoloplasty per quad without extraction 190D7471Removal of lateral exostosis (Maxillary/Mandibular) 320D7510Intraoral I & D abscess 65D7910Suture of recent small wound, up to 5 cm 10D7960Frenulectomy (frenectomy or frenotomy) 135D7971Excision of pericoronal gingival 70FORM NO. 711AZ TDA-A500S: BKLT-RPg 5ADAPROCEDURE DESCRIPTIONCODEOTHER SERVICESD9110Palliative (emergency) tx of dental pain, minor txD9210/15Local AnestheticD9220General Anesthesia (first 30 minutes)D9230Analgesia, inhalation of nitrous oxideD9240I. V. Sedation (first 30 minutes)D9440Office visit (after regularly scheduled hours)D9940Nightguard (occlusal guard) limited – one in a 12-mo periodD9951Occlusal adjustment – LimitedD9952Occlusal adjustment – CompleteD9999Missed/Cancelled Appointment (without 24 hour notice)COPAYMENT 20N/C 195 20 150 40 99 40 250 20TEMPOROMANDIBULAR JOINT DYSFUNCTION (TMJ)(Non-Surgical Treatment) TMJ procedures and services will be provided to the memberat 20% below the dentist’s regular fees.PEDODONTIC SPECIALTY CARE: Pedodontic Specialist services will beprovided by a plan Pedodontist, where available, at a 20% to 25% discount off thedentist’s regular feesPROSTHODONTIC SPECIALTY CARE: Prosthodontic Specialist services will beprovided by a plan Prosthodontist, where available, at a 20% to 25% discount off thedentist’s regular feesORTHODONTICSOrthodontic procedures or services not listed, including Invisalign and Ortho Clear braces, will be provided at the dentist’s regular fees.Orthodontic diagnostic x--rays, study models, or other related services are not coveredif provided by an out of network radiology facility or any other type of out of networkfacility.Extractions for orthodontic purposes are not included as a benefit.D8999Screening ExamN/CD8999Diagnostic work-up, x-rays/models 200D8030Limited Orthodontic Treatment – adolescent dentition 2,800D8040Limited Orthodontic Treatment – adult dentition 3,200D8080Comprehensive Ortho Treatment – adolescent dentition 3,400D8090Comprehensive Ortho Treatment – adult dentition 3,700D8210Removable appliance therapy 700D8220Fixed appliance therapy 700D8660Pre-orthodontic treatment visit 45D8680Orthodontic retention (removal of appliances, 150construction & placement of retainers/arch)D8691Repair of orthodontic appliance (functional appliances & 50palatal expanders)D8692Replacement of lost or broken retainer 150D8999Final Orthodontic Records 100SPECIAL LIMITATIONSProcedure or services not listed will be provided at the dentist’s regular fees* NO CHARGE for one routine cleaning (D1110/D1120) and one oral exam(D0120/D0150/D0180) once in a 6-month period. If medically necessary,additional cleanings and/or exams may be provided and charged to the patient atthe listed fee.** NO CHARGE Fluoride treatment is limited to one per year to age 15. Ifnecessary, additional services may be provided to age at listed fee.*** ENDODONTIC, PERIODONTIC, & ORAL SURGERY TREATMENTSFROM A PLAN SPECIALIST ARE LIMITED TO THOSE SERVICES LISTEDUNDER ENDODONTICS, PERIODONTICS, AND ORAL SURGERY. Plus lab fee on crowns 185 Plus lab fee on dentures and partial dentures 275Other lab fees will vary depending upon dental laboratory, procedure, andmaterials used.

IIIIVVVIVIIVIIIIXCO-PAYMENTS - The Co-payment amounts listed in the Schedule of Benefits and Co-Payments, contained hereinare payable by you directly to the Dental Office as treatment is received. You should discuss all future paymentsand costs before new appointment are made. The Dental Office staff will help you plan your dental treatment andpayments.SPECIALTY CARE - If your selected dentist identifies a problem that is best treated by a specialist, he or she willrefer you to a fully qualified dental specialist, where available, who participates in the TDAHP network. Specialtyservices available at the listed copayment are those services specifically listed in the Endodontic, Periodontic, andOral Surgery categories within the Schedule of Benefits and Co-payments.EXTENDED CARE - Upon termination of eligibility or termination of the Group Agreement, the Plan willcomplete any procedures started, but only the procedure in progress.EFFECTIVE DATE OF COVERAGEA.Initial enrollment must be made within thirty-one (31) days of initial hire date or benefits-eligibility date,with coverage effective on the first day of the pay period after enrollment. An enrollment form or onlineenrollment must be completed and returned to the Group, who will then send the information to the Planso that coverage can begin in accordance with the effective date of coverage as contained herein.B.In the event that a Domestic Partner of the opposite gender and child(ren) are newly acquired throughDomestic Partnership and are to be covered by the member’s dental plan, member must notify TDAHPand the Group in writing within thirty-one (31) days of the Domestic Partnership, with coverageeffective on the first day of the pay period after enrollment. Newborn natural children, adopted childrenand the addition of children required to be covered under a court or administrative order areautomatically covered from said child’s date of birth, adoption, adoption placement orcourt/administrative order provided you have Dependent Coverage in force. However, you must notifyTDAHP of coverage of a natural child, adopted child or court/administrative order within thirty-one (31)days from the date of birth, adoption, adoption placement or court/administrative order for coverage tocontinue if coverage for said child results in additional premium becoming due. Eligible Dependentswho do not enroll during the initial enrollment period, cannot enroll until the next annual openenrollment period.PARTICIPATING PLAN PROVIDERS (DENTISTS)A.Benefits Obtained from Plan Providers - Except for emergency care, benefits are available only fromyour selected Plan Provider.B.List of Plan Providers - You may obtain a current list of Plan Providers from TDAHP’s office located at2111 East Highland Avenue, Suite 250, Phoenix Arizona 85016, (602) 266-1995 or 1-888-422-1995.C.Choosing a Plan Provider -You may choose any Plan Provider from the list of Plan Providers referred toabove. Upon request, the Plan, TDAHP will assist you in selecting a Plan Dentist, but may notrecommend any particular dentist. All covered family members choose a different Plan Provider. Youmust choose a Plan Provider at the time you enroll. You must have a Plan provider to receive benefits.D.Changing Plan Providers - You may change Plan Providers. If you notify the Plan, in writing, by thefifteenth (15th) day of the month, the change will be effective on the first of the following month.Should your Plan Provider stop participation, the Plan reserves the right to transfer you to another PlanProvider of your choosing.All Plan Providers (Dentists) furnishing services to a Member do so as independent contractors. TDAHP shall notbe liable for any claim or demand for damages arising out of or in any manner connected with any injuries sufferedby a Member while receiving dental services.EMERGENCY CAREA.You should always FIRST attempt to obtain emergency care from your Plan Provider when you arewithin the area served by your designated Plan Provider. If you are seeking emergency care duringnormal business hours and your selected Plan Provider is not accessible, you may contact the Plan forassistance at (602) 266-1995 or 1-888-422-1995.B.If your Plan Provider is not accessible or when the emergency occurs outside the area served by yourPlan Provider, then you should seek emergency dental care from a licensed dental health professional tocontrol bleeding, relieve pain, including local anesthesia, or eliminate acute infection. Medications,which may be prescribed by the dentist, but must be obtained through a pharmacy, are excluded. Awritten itemized statement for these services must be presented to TDAHP, Inc. for reimbursement. If itis necessary to have additional treatment, it must be done by your designated Plan Provider.C.The maximum allowable reimbursement for a dental emergency is 50, less any member costs whichyou would normally be charged for the procedure.SCHEDULING AN APPOINTMENT - After your Plan becomes effective, you can schedule an appointment bycontacting your selected participating Provider. Your dentist will offer you an appointment generally within thirty (30)days of your call - or within 24 hours for emergency care. Most dental appointments are scheduled Monday throughFriday during regular working hours. Each Plan Provider is an independent practitioner who establishes his or her ownhours. Some have evening and/or weekend hours. Call your Plan Provider to ask about office hours and theavailability of emergency dental services.FORM NO. 711AZ TDA-A500S: BKLT-RPg 6

XXIXIIXIIIXIVXVXVIXVIIPLAN IDENTIFICATION CARD - Although an I.D. card will be issued to you, it is not necessary in order toreceive dental care form your Plan Provider. Your name will appear on an eligibility list, which is sent to yourselected dentist each month.WORKERS' COMPENSATION EXCLUSION - Expenses for which payment is required under applicableWorkers' Compensation statutes are not eligible for payment under this dental plan.CONTINUATION OF COVERAGE – When your TDAHP coverage terminates, you have the option ofconverting to a TDAHP Conversion Plan. Please contact our Customer Service Department at (602) 266-1995 or 1888-422-1995 for information. For continuation under the COBRA Act, if applicable, contact your Employer fordetails.TERMINATION - Benefits under this Plan shall cease upon any of the following events:A.On the date of the expiration of the period for which the last payment was made.B.Upon the date of entry into full-time military service.C.On the last day of the month during which termination notice occurs.D.In the event that a Member and/or Subscriber fails to maintain a satisfactory dentist-patient relationship,(i.e. the Plan Provider no longer desires to treat the Member and/or Subscriber.)E.In the event premiums are delinquent, services and benefits under the Plan shall be suspended effectiveon the first day of the month during which the delinquency occurred.F.On the date the Plan contract terminates, if not renewed.DENTAL RECORDS - The dental records of the Member and/or Subscriber concerning services performedherein shall remain the property of the Plan dentist. Request for transfer of records must be submitted to dentistin writing. Member is financially responsible for any fees charged by Plan dentist for transfer of records.CUSTOMER SERVICE INQUIRES - Plan Members and/or Subscribers customer service is available by callingTDAHP at (602) 266-1995 or toll-free 1-888-422-1995 during normal business hours. All group dental planinquires, including grievance procedures, are handled by TDAHP.GRIEVANCE AND APPEAL - A complaint is any oral or written expression of concern of dissatisfactionregarding a Plan service or procedure, whether dental or non-dental in nature. In the event you have a complaint,an initial attempt should be made to resolve it by communicating with TDAHP's Customer Service Department.If a resolution cannot be reached in this manner, the following Formal Grievance and Appeal process should beused.FORMAL GRIEVANCE AND APPEAL – Levels of Review: TDAHP members may ask TDAHP to review itsdecisions involving their requests for service or requests to have claims paid. The Arizona State Legislatureshave established four levels of review. Companies that perform utilization review activities after services areprovided (TDAHP is in this category) are not required to provide Level 1 and Level 2 reviews. TDAHPmembers have two levels of review available to them. They are Level 3, Formal Appeal, and Level 4, External,Independent Review.Level 1. Expedited Dental Review-TDAHP is not required to do the Expedited Dental Review because itsutilization review activities are performed on services already provided.Level 2. Informal Reconsideration-TDAHP is not required to do the Informal Reconsideration because itsutilization review activities are performed on services already provided.Level 3. Formal AppealLevel 4. External Independent ReviewTo receive a Formal Grievance and Appeals Brochure, or to submit a request for Formal Appeal, you may send a written request to:TDAHP Grievance and Appeals Coordinator2111 East Highland Avenue, Suite 250 Phoenix, Arizona 85016Telephone: (602) 266-1995 Facsimile: (602) 266-1948PRINCIPAL EXCLUSIONS AND LIMITATIONS1.2.3.4.5.Sealants are covered to the age of seventeen (17) and are limited to permanent molars only.Periodontal treatment (sub-gingival curettage and root planing) is limited to five quadrants in any thirty-six (36)consecutive months. Replacement of a restoration is covered only when it is dentally necessary.Fixed bridgework will be covered only when a partial cannot satisfactorily restore the case. If fixed bridges are usedwhen a partial could satisfactorily restore the case, it is considered optional treatment.Replacement of existing bridgework is covered only when it cannot be made satisfactory by repair.Partial dentures are not to be replaced within any five (5) year period unless necessary due to natural tooth loss wherethe addition or replacement of teeth to the existing partial is not feasible.FORM NO. 711AZ TDA-A500S: BKLT-RPg 7

PRINCIPAL EXCLUSIONS AND LIMITATIONS .23.24.25.26.27.28.Full upper and/or lower dentures are not to exceed one each in any five (5) year period. Replacement will be provided bythe Plan for an existing full or partial denture only if it is unsatisfactory and cannot be made satisfactory by either reline orrepair.Denture relines are limited to two (2) in any year.Services for injuries or conditions, which are covered under Workers' Compensation or Employers' Liability Laws.Services which, in the opinion of the attending dentist, are not necessary for the patient's dental health.Temporomandibular joint treatment (TMJ), except as provided herein.Elective or cosmetic dentistry, except as provided herein.Oral surgery requiring the setting of fractures or dislocations. Orthonognathic surgery or extractions solely fororthodontic purposes.Treatment of malignancies, cysts or neoplasms or congenital malformations, except congenital anomaly of a tooth orteeth covered from birth, adoption, or pla

FORM NO. 711AZ TDA-A500S: BKLT-R Pg 1 UNIVERSITY OF ARIZONA Effective January 1, 2011 Alternative Dental HMO Insurance Retain this for your Enrollment and Employee Plan Booklet TOTAL DENTAL ADMINISTRATORS HEALTH PLAN, INC. GROUP DENTAL PLAN Plan TDA—A500S Underwritten and Managed by: Total Dental Administrators Health Plan, Inc. (TDAHP)