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AKQA is an ideas and innovation company. Leaders in experiencedesign, we exist to create the future for our clients.SILVER SPONSORwww.akqa.comPowering delivery for Australia’s leading retailers like Sephora, GeneralPants, Kathmandu and CottonOn, Shippit’s powerful shipping enginesaves retailers time, money and provides better experiences for deliveryrecipients. By providing seamless multichannel fulfilment workflow, instantaccess to delivery services, automated carrier allocation and branded tracking and notifications, Shippit simplifies shipping for retailers so they canfocus on growing their business.SILVER SPONSORwww.shippit.comSonder are the global authority on owned media.They provide independent valuations on undervalued media assetsand have a SaaS tool to improve media operations performance. Theyhave unlocked over 4B in media value for retailers like Coles, Myer,KFC, Stockland and Telstra.LUNCH DAY 1 SPONSORwww.wearesonder.comAkeneo is a global leader in Product Experience Management (PXM)solutions that help merchants and brands deliver a compelling customerexperience across all sales channels, including eCommerce, mobile, print,and retail points of sale. Akeneo’s open source enterprise PIM, and productdata intelligence solutions, dramatically improve product data quality andaccuracy while simplifying and accelerating product catalogue management. Leading global brands, including Fossil, Staples Canada, Made.com,and Warner Music Group, trust Akeneo’s solutions to scale and customizetheir omnichannel and cross-border commerce initiatives. Using Akeneo,brands and retailers can improve customer experience, increase sales,reduce time to market, go global, and boost team productivity.Roundtable SPONSORwww.akeneo.comAxis enables a smarter and safer world by creating network solutionsthat provide insights for improving security and new ways of doingbusiness. As the industry leader in network video, Axis offers productsand services for video surveillance and analytics, access control, intercom and audio systems. Axis has more than 3,800 dedicated employees in over 50 countries and collaborates with partners worldwideto deliver customer solutions. Axis was founded in 1984 and has itsheadquarters in Lund, Sweden.ASSOCIATE SPONSORASSOCIATE tailCombining quality, credibility and sustainability, KAWANA partners withindustry leading brands, delivering innovative, premium signage solutionsfrom concept to creation.www.kawana.com.auGet intouchTo learn more about sponsorship opportunities, contact:ANGEL GOMEZCommercial DirectorConnect MediaPhone 02 8090 4363Email angelg@connectmedia.com

vWingArc Retail Video Analytics helps you understand in-store customer behaviour and reduce costs while increasing sales and revenue.ASSOCIATE SPONSORwww.wingarc.com.au/retailWFS is a leader in cloud-based workforce management solutions. Weempower retail employees and managers across the globe to digitise timeand labour processes, optimise demand-driven rostering, simplify absencemanagement, and enable strategic business insight.WFS is the only vendor in the HCM space focusing exclusively on the workforce management needs of today’s complex retail enterprises.ASSOCIATE SPONSORwww.wfsaustralia.com/retailWith our innovative and insightful point-of-sale and merchandisemanagement software, we strive to enhance our retailers’ everyday experiences. Founded in 1976 in Hamburg, Germany, our incredible teamof engineers, programmers, designers, and retail experts have workedtirelessly to bring ROQQIO Australia to the forefront of the industry.To provide excellent solutions, we dedicate time and resources toresearch the needs of the retail landscape in Australia. We have andwill continue to work tirelessly to become the technological standard,providing big picture insights which industry leaders not only approveof, but also depend on.ASSOCIATE SPONSORwww.roqqio.com.auPeopleScout bring fresh thinking, new perspectives and endless possibilities to solving your recruitment challenges – from compelling candidateexperiences to embracing diversity, streamlined candidate generation tousing analytics to get better results.ASSOCIATE SPONSORwww.peoplescout.com.auAs the market leader in business software, SAP helps organisationspredict, anticipate, and deliver engaging customer experiences – preparing them to win in a digital world where technology is rewriting therules of retail.ASSOCIATE CIATE SPONSOREnterprise Wide is a professional services organisation, focused in theConsumer / Retail industry and specialising in SAP solution implementation and integration, business process optimisation and business transformation.www.enterprisewide.comThank youto ourSponsorsWorking with Connect Media will position yourcompany as a key industry-influencer to anaudience of executive-level professionals.It is an unparalleled opportunity to engage withour events’ powerful business agendas andaccess effective networking platforms.

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The smart movein retailGlobal retailers trust Infor to help unify the brand experience across everychannel, bring precision and efficiency to the supply chain, whilst deliveringAI and machine learning through optimised inventory management to keepretailers ahead of their competition.Infor Retail’s industry-specific functionality is purpose-built for the retailand fashion industry—an integrated technology suite designed for retailers,by retailers—and is already providing the tools for more than 2,500 grocery,fashion, and specialty retailers to future-proof their enterprises around the globe.infor.comCopyright 2021 Infor. All rights reserved. www.infor.com.

Committed to supportingretailers since 1988.For more than 30 yearswe’ve been helpingAustralian retailers managetheir employees’ super, fromsmall start-ups to Australia’slargest retail employers.That’s whyaround210,000employers*trust usto managetheiremployeessuperFind out morerest.com.auProduct issued by Retail Employees Superannuation Pty Limited. Consider if it is appropriatefor you and read the PDS available at rest.com.au/pds before deciding to join or stay.*As of December 2020.and why1.7 millionAustraliansare with Rest*

Cataloguing a leapinto retail’s futureThe retail world had embraced digital well before the upheaval of 2020. But things have ratcheted up a gearin 2021 beyond simple transactional commerce. Kate Box, Facebook’s Director of Retail - ANZ explains why thecatalogue’s digital evolution is a sign of things to come.To everyone in retail out there, close your eyes and picture thisscenario. Imagine your catalogue in the mailbox of every singleAussie household. Impressive reach, I’m sure you’d agree.Now imagine that every single reader who picked it up waspresented with only the products they were most interested in.A catalogue like this would be pretty damn effective. And yetit’s not an impossible dream today - far from it.In the retail world, I can think of nothing that better illustrateswhere we’ve come from to where we’re heading than thehumble catalogue.As a marketing tool, it’s still as important as it was 50 years ago.But today the effectiveness of the catalogue - much like retail ingeneral - is being augmented by technological advances.Catalogues that have taken the evolutionary step from paperto digital do many things better. Firstly, via machine learning,they can accurately measure browsing and shopping activity.Digital catalogues also have predictive targeting capabilitythat drives a better experience. You are shown products youare more likely to love. Products find the right people. For timeimmemorial it has been the other way around.They’re also more entertaining, engaging and creativelyinspiring. Digital catalogues give consumers a chance to reallyinteract with the products they’re interested in buying. Theyhelp bring the fun to shopping and give people the thrill offinding their perfect product.We now know that people are walking these digital aislesin ever greater numbers. Woolworths CEO Brad Banduccirecently said, “For every 100 visits in a physical store, there are65 visits to Woolies’ digital channels.” Those two numbers aregetting closer to parity every year.Facebook’s Shops - a relatively new additional to its platformsin May 2020 - also demonstrates the incredible appetitefor new e-commerce solutions. Just last month, CEO MarkZuckerberg announced that, “Shops has already topped onemillion sellers and more than 250 million people are activelyinteracting with shops each month.”The question that must be asked then is: why the reluctance toshift away from bricks and mortar? Or at least alter the mix ofphysical and digital shopfronts. Yes, the experience of being ina large shopping space endures. But people now love online forall the reasons they always have loved bricks and mortar.That’s because they can replicate the experience in severalways. They can socialise – chatting with like minded shoppersin groups. They can ‘meet the owner’ or expert or celebrity,whose advice they covet. And they are targeted with thoserelevant products, enabling them to discover and purchasethings they never knew they wanted.There’s another important aspect too. It’s both seamless anda whole lot more convenient. If shoppers are getting the samejoy and thrill of discovery at home, then why wouldn’t theyshop in their pajamas with a glass of wine?Equally importantly, you don’t need to fell plantations of treesto make a digital catalogue. All that paper and printing doesn’tcome cheap - they’re magnitudes more cost effective toproduce too.For businesses, the incentives to move are most likely to befinancial. But as can be seen with digital catalogues, there areconsiderable cost savings that can be realised through a moveaway from physical assets.Unsurprisingly, they’re growing in stature among savvyretailers. Locally, Coles and Dan Murphy’s recently scrappedtheir paper catalogues for the digital variety, spurred on by thedisruptions of 2020.Retailers of all sizes should now be examining if it is appropriateto consolidate a physical store footprint, or negotiate lowerlease costs. The surplus investment of money and time couldpotentially be put into driving demand in online precincts.But despite the smorgasbord of advantages on offer, manybusinesses aren’t there yet. And it’s not only in terms ofcatalogues.I genuinely believe a mentality of moving a small amount ofphysical resources across to digital can have a big impactfor retailers. It’s also never been easier to test and learn in adigital environment. The costs are low and the risks of tryingsomething new are negligible.Retailers are still pouring a lot of time, money and effort intophysical shopfronts, when digital alternatives abound. Thesearen’t just viable options, they’re much more cost effective.One square metre of storefront retail space is certainly moreexpensive than the digital equivalent.If you’re not already a convert, then why not look into thebenefits of your own digital catalogue? It could be the start ofsomething much more rewarding.

The Road to Sustainable RetailAs Chief Property, Export and Sustainability Officer for the Coles Group, Thinus has a uniqueperspective on the sustainability journey being undertaken by one of the nation’s most iconic Retailers. From renewable energy partnerships through to experiential store concepts, wespoke with Thinus to find out how Coles is realising its ambition to be Australia’s mostsustainable supermarket.Coles has recently launched a refreshedsustainability strategy built around thetwo pillars of ‘Together to Zero’ and ‘BetterTogether’. Can you shed some light onthe commitments covered by this newstrategy?As part of our ambition to be Australia’s mostsustainable supermarket, we’ve recentlylaunched our refreshed sustainability strategybuilt around the pillars of ‘Together to Zero’ and‘Better Together’.Together to Zero sets our ambitions to reduceour environmental impacts, protecting ourplanet and climate, and our bold long-termambition towards zero emissions, zero wasteand zero hunger.We’ve already made progress on theseambitions through our long-term partnershipswith REDcycle and food rescue organisationSecondBite. We have also recently released ourClimate Change Position Statement and newclimate-related commitments.Our commitments include delivering net zerogreenhouse gas emissions by 2050, reducingour greenhouse gas emissions by morethan 75 per cent by the end of FY30 (from aFY20 baseline) and to be powered by 100%renewable electricity by the end of FY25.We’ve made solid progress, but there is stillmuch work to do.The other pillar of Better Together is anacknowledgment that we can only achievethese and other ambitions by working withand building strong relationships with ourcustomers, team members, farmers, suppliers,communities and other stakeholders.What tangible action has been devised forsecuring these ambitious targets?We’re already well on the path to deliver oneach of these targets – some through existingpartnerships and others through new energyagreements.After becoming the first major Australianretailer to commit to buying renewable energyTHINUS KEEVE, Chief Property, Export andSustainability Officer Coles Groupthrough a power purchase agreement in 2019,we’ve signed several further agreements withmajor renewable energy companies.Just a few weeks ago we signed twoadditional agreements with renewable energycompanies ENGIE and Neoen. When this isadded to progress already made on renewablepower purchase agreements, onsite solar andlargescale generation certificate (LGC) deals,we’ve already committed to purchasing morethan 70% of the renewable electricity requiredto meet our FY25 target, once the agreementscommence. This shows that we haven’t justmade commitments – we’re also makingmeaningful progress on them.In addition to our progress on renewableelectricity agreements, we’ve also worked hardto reduce our Scope 1 and Scope 2 greenhousegas emissions by 36.5% since 2009.We are also focused on reducing waste.Earlier this year, we announced that ColesGroup will no longer sell single-use plastictableware products including cups, plates,bowls, straws and cutlery from July 1 2021 –effectively diverting 1.5 million kilograms worth

of single-use plastic from landfill each year.Lastly, in partnership with Licella, iQ Renew,LyondellBasell and Nestlé, we recentlyannounced a joint feasibility study to determinethe technical, economic, and environmentalbenefits of a local advanced recycling facility inVictoria.Advanced recycling offers new life to old softplastic by turning it back into oil. This oil can beused to produce new soft plastic food packagingfrom recycled soft plastic, such as flexiblepackaging used for confectionery, bread bags,cereal liners and biscuit wrappers. This newcollaboration marks the first step into a circulareconomy for soft plastic packaging.Consumers are increasingly judging brandson the experiences they deliver and thevalues they espouse. How is Coles innovatingthe supermarket model to create localised,experiential destinations for consumers?In recent years, we’ve made a big effort to sellsmarter by aligning our store layouts and rangesto the needs of the local community, while alsomaking store operations more efficient.Using advanced data analytics to ensure theright product is offered in the right store, we’veincreased the frequency of range changes acrossthe majority of our categories, capturing thelatest innovations in areas such as ready meals,health foods, coffee and pet food.This has complimented our tailored store formatstrategy, where we look to implement the bestformat of store to cater to the specific needs ofthe local community. This, for example, couldbe a larger supermarket in a growth area, or asmaller format supermarket that delivers bothgreat value and premium solutions for inner-citycustomers.Our Coles Local supermarket format is a greatexample of a smaller, localised store tailoredto the community. The format has been verypopular with our customers as we’ve beenable to incorporate a tailored range with thelatest consumer experiences and sustainabilityinitiatives. In these stores we also have supplierpartnerships with established local brands, whichhas also been very attractive for our customers.Lastly, in some of our flagship stores we’reexperimenting with market-leading sustainabilityconcepts like ‘packageless’ refill stations, greenplant walls and in-store concessions -- in whatwe’ve coined as our new ‘grocerant’ store format.In our recently-opened Moonee Ponds store inVictoria, we partnered with leading brands likeRoll’d, Tremila Pizza and The Fishery to serve upVietnamese street food, fresh seafood, stone-firedpizza in a dedicated food hall for customers.As Chief Property, Export and SustainabilityOfficer for the Coles Group, Thinus has aunique perspective on the sustainabilityjourney being undertaken by one of thenation’s most iconic Retailers. From renewableenergy partnerships through to experientialstore concepts, we spoke with Thinus to findout how Coles is realising its ambition to beAustralia’s most sustainable supermarket.Our approximately 120,000-strong team at Coleshas been through some extraordinary challengesand seen significant change since the start of thepandemic, as they worked tirelessly to ensure ourcustomers had access to the essential food andgroceries they needed.As COVID-19 made its way across the country, wesaw demand for groceries soar and we had torespond quickly.We were able to move at pace and turnaround transformational business projects inrecord time. Within a few weeks, we’d hiredthousands of new team members, set up pop-updistribution centres in New South Wales, Victoriaand Queensland, implemented new hygieneprocedures, established Community Hour andour Coles Online Priority Service (COPS) to helpsupport vulnerable Australians.It was truly a team effort as we workedcollaboratively with suppliers, governments,industry stakeholders and our property partnersto adapt to the challenges of COVID-19. Our teamhas now safely served our customers throughhundreds of millions of shopping trips since thepandemic began.The pandemic really taught us that it is essentialto take an omni-channel shopping approach, asthe influence of online shopping and technologyreshapes our retail landscape. Over the last year,we’ve worked to innovate our bricks and mortaroffer to complement significant headway beingmade in the online space. We’ve also launchedinnovations like Click&Collect Rapid and ColesPlus, inspiring our customers with expediteddelivery and more options to shop online with us.Lastly, we’ve made solid progress on ourpartnership with global automation expertsWitron to construct two ambient automateddistribution centres in Queensland and NewSouth Wales, and the construction of two OcadoOnline customer fulfilment centres in Victoriaand New South Wales has also commenced.When complete, these facilities will be part solarpowered and will provide industry-leading supplychain capability and online fulfilment technology.

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www.retailleaders.com.au/#sessionsEVENT PROGRAMME · Day 1 · AM · Tuesday 27th April 20218:15 Registration, Refreshments, & NetworkingJOHN BATISTICH8:45 Opening Remarks from ChairNon-Executive Director Zip Co, Food Co,HRI & General Pants Group8:

Infor Retail's next-generation enterprise software helps retailers and fashion brands deliver better shopping experiences and run more efficient, data-driven businesses. Leveraging the power of science, user-centred design, machine learning and AI, we're ushering our cus-tomers and today's consumers into the future of retail. More than 2,500