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PRODUCT BRIEFKaseya TraverseUnified Cloud, Network, Server & Application MonitoringKaseya Traverse is a next-generation software solution for monitoring the performanceof hybrid cloud and IT infrastructure in enterprise and Managed Service Provider (MSP)environments. Traverse provides a correlated and service-oriented view of the ITinfrastructure, and links the underlying IT infrastructure to the supported businessservices and processes. Traverse's innovative Service Container technology enablesIT personnel and management to create unique virtual views of discrete IT services, andmakes the alignment of infrastructure technology with business performance a reality.Traverse is the perfect solution as today’s evolving IT environments transition to thecloud. It offers unified monitoring for hybrid cloud environments as well as legacy ITinfrastructure. The open API provides integration with popular service managementplatforms and application performance management tools. Traverse also supportsintegrated features such as SLAManagement, Network configuration and change management(NCM) and Netflow.Traverse’s MSP features allowMSPs to offer a higher value,richer service offering to theircustomers. It is the solution ofchoice for MSPs as they evolvealong the maturity curve andneed a solution which allowsthem to offer monitoringservices to larger mid-marketand Fortune 500 enterprises.Service ContainersTechnologyTraverse’s Service Containertechnology enable IT to organizeand enterprise’s distributed andhybrid IT infrastructure intological, service-oriented viewsrelevant to a business process. The unique objectoriented Service Container technology links applicationsand underlying infrastructure to IT services in a quickand automated manner. Traverse goes beyond allowingIT to label a loose collection of objects as an IT service,by allowing users to create IT service models basedon the redundancy, as well as the underlying L2/L3topology relationships, of IT services, and then createSLAs to monitor performance.Hybrid Cloud MonitoringTraverse supports monitoring of public and private cloudenvironments such as AWS, vCloud Air, Azure, VMware,HyperV, Xen, UCS, vBlock and FlexPod environments.The system automatically discovers virtual-machine andhypervisor dependencies and tracks virtual machines asthey move across hypervisors. Traverse offers a multi-environment, scalable andrich platform for monitoring both public and private cloud environments, with featuresthat allow troubleshooting performance degradation of services across hybrid cloudnetworks.

PRODUCT BRIEF Kaseya TraverseIntegrated Dashboard-to-NetFlowTraverse provides an integrated networkflow collector to provide seamless drill-downfrom system- and device-level monitoring totroubleshooting and analysis using flow andpacket data. This capability allows IT managersto drill down from a high-level service containerview to the specific host that is consuming thebandwidth or resources. This seamless integration enables quick identification of impactedIT services (what is affected), trouble areas(where to look) and problem sources (what toanalyze further). Traverse is the only monitoringproduct that combines a high-level servicemonitoring platform with powerful flow-basedtroubleshooting capability for the fastest meantime to resolution.Predictive Data AnalyticsTraverse provides a predictive analyticscapability that learns the behavior of ITcomponents over time and automaticallyadjusts alert thresholds to reduce noise andisolate the root cause of performance degradationin dynamic IT environments. Traditionally cloud andIT environments have been over-provisioned with ITresources to accommodate for peak loads, leadingto wasted resources. Traverse’s Predictive Analyticscapability enables automatic baselining and behavioral learning of cloud and physical infrastructurebased on historical data analytics, to enable optimalresource provisioning. This behavioral analysis canbe applied to all underlying components of an ITor business service, creating a demand-basedperformance profile of an IT service.Scalable, DistributedProcessing ArchitectureTraverse has a patented, fully distributed, real-timearchitecture that can scale to millions of metricswithout performance degradation. It supports adistributed processing and data storage model withno centralized data warehouse which is a traditionalbottleneck in other products. The multi-tier architecture includes data processing and storage engines(DGEs); and DGE-extensions which are lightweightaggregators that can collect data from behindfirewalls and push to the upstream DGEs. Data fromthe distributed databases is queried, correlated andpresented to the users in a unified view. High availability, redundancy and automation to allow scaling tovery large monitoring environments are built intothe architecture.

PRODUCT BRIEF Kaseya TraverseCorrelation andRoot CauseAnalysis EngineTraverse providesadvanced root causeanalysis (RCA) featuresthat extend beyondtraditional network levelanalysis. The rootcause analysis engineis based on a ServiceModel designed foranalyzing end-to-endbusiness impactinstead of just stoppingat the network layer.Real-time alarmsare triggered based onapproaching maximumcapacity, traps, log messages, user defined maintenance, and other criteria takinginto account the complex relationships between IT elements for delivering distributedapplications. Traverse’s Smart Notification Engine (SNE) automatically suppressestransient flaps, and prevents alarm floods based on topology and service dependencies.The multi-stage alarm engine provides a comprehensive escalation process to sendnotifications based on how long a device has been in warning or critical condition, andon time of day and status on repeated polling. The smart suppression engine usescomplex heuristics to avoid false suppression of alarms in redundant networks.Log and Event ManagerTraverse captures processes, archives and displays a variety of events such as SNMPTraps, Windows Events and Syslogs. Traverse supports acknowledgement and annotation of events, suppression, de-duplication and correlation. The seamless integrationwith Service Containers immediately identifies which services an event belongs to andthe impact of an event on an IT or application service. Traverse’s patented distributedDGEarchitecture allows scaling to very large deployments. It also integrates with mostenterprise ticketing systems out of the box.SLA Monitoring and MeasurementTraverse supports specification of SLAs for services and infrastructure in terms ofdefined metrics, such as, availability, latency, Committed Information Rate (CIR) andmuch more. Traverse measures compliance against defined SLAs, and provides reportsof compliance against SLAs, using real-time SLA dashboards. In combination withtrend reports, SLA dashboards indicate “time to non-compliance” providing a valuableplanning tool that can alert to a pending issue while providing time for remediationbefore SLAs become compromised.

PRODUCT BRIEF Kaseya TraverseTopology Discovery and MappingTraverse automatically discovers applications,networks, servers, and systems on initialdiscovery, and the relationship between thedifferent L2/L3 devices using technologies suchas CDP, DHCP, ARP, ICMP, and route tables.It can then build the hierarchical topology mapbetween your network devices such as switches,routers, VLANs, ATM/frame-relay, and oldergeneration bridges and hubs. Traverse includesan unmatched component template andsignature library for IT infrastructure. Users cancreate visual relationship maps between servicesand infrastructure, enabling better problemisolation and root-cause analysis.Integrated, Multi-tenant NetworkConfiguration Management (NCM)Traverse includes an integrated, multi-tenantNCM module that supports a wide variety ofnetwork routers, switches, firewalls and loadbalancers for configuration management backupand restore. Traverse’s distributed DGE architecture allows backing up and restoringconfiguration files from network devices in remote locations and behind firewalls.Any syslog or traps sent by devices due to an unplanned configuration change isreceived by the Event Manager, and can instantly be looked up and compared againstthe stored configuration in the NCM database leading to much faster time to resolution.Real-Time and Historical ReportingTraverse retrieves data upon request and generates reports and views based on theactual state of infrastructure. Traverse supports trend reports that provide short-termand long-term trend plots of imminent violations, and customized reports for fault,performance, threshold, message and inventory. Traverse offers powerful and intuitivereports and statistical information, ranging from simple top-N tables to sophisticatedcorrelation graphs and trend reports using regression analysis.Multi-Tenant, Federated Security ModelTraverse has a built-in federated security model which supports multiple departments,users or customers in using a single instance of the software. The flexible securitymodel allows creating read-only or read-write users, administrative users within adepartment/domain, or administrative users across departments/domains. ‘Private’departmental or user-specific views can be enabled in a single deployment of Traverse,even if the various views are based on monitoring information from the same DataGathering Engine (DGE).Mobile AccessTraverse offers mobile access to critical management information for administrators,service owners and operators and support touch-enabled drill-down menus that areeasier to navigate on small device screens. Support is provided for iPhone, iPad andAndroid devices.Application Process MonitorNot only does Traverse monitor the health of servers and if individual processes arerunning, but it also collects the CPU, memory and disk i/o for individual processes forrapid analysis in the case of performance degradation of applications. The applicationprocess monitor allows comparison and trend analysis reports of similar processes(e.g. Exchange, SQL Server, Oracle, Apache) across multiple machines, and theComposite Metrics feature allows calculating aggregate resource utilization ofspecific applications in your environment.