Transcription
PHYSICIAN LIAISONMANAGEMENTAre you nurturing yourPhysician relationship through a?SYSTEMATIC LIAISONMANAGEMENT PROGRAM
Healthcare providers are alwayslooking for ways to establish,maintain and improve e ectivePhysician Referral Relationship66 % of physicians said they were"very unlikely" to change theircurrent referral pattern without aphysician liaison activelycommunicating and buildingrelationships with themsClinical Advisory Board PhysicianSurvey, 2013 survey
Hospitals and care providers canmake signi cant increase in referralrevenues from the care networkthrough digital transformation andby adopting a systematic PhysicianLiaison Management Process
ChallengesLack of an e ective IT system to connect without-of-network physicians and track progressLack of visibility to management about referralrevenue through liaison e ortsTracking referral patterns to ne tuneliaison outreach e orts
SolutionA liaison application built on Salesforce with built-inwork ows for physician relationship building andprovide detailed referral insightsProvisioning access toprovider portal to selected physicianCalls, Emails, VisitsOut of eferralleadsPhysician added to thecare networkphysicianportalAlerts on failing referrals& follow upsPatientReferral
FeaturesMultiple modes of communication with referring physician360 degree view of referring physician and practiceMap based search engine to hunt new physicians and practicesDetailed referral insightsWork ows to support relationship buildingAutomated alerts to track falling referrals and anomalies in referral patternsBene tsMaximize revenue for the care networkthrough increased patient retentionGreater ROI on existing Salesforce investmentLong-term physician & patient relationshipsSpread smile
Salesforceexpertiseat PersistentStrong healthcare industry experience anddevelopment partner to Salesforce400 SalesforceEngagements780 1000 SalesforceEngineersConsultantsin Persistent'sCloud Practice9.5CSAT Score(out of 10)ForceCerti edPlatinumPartnerSalesforceBest Practices& Accelerators
Persistent Systems Inc.2055 Laurelwood Road, Suite 210Santa Clara, CA 95054Ph.: 1(408) 216 7010www.persistent.comEmail: SF solutions@persistent.com
Physician Referral Relationship 66 % of physicians said they were "very unlikely" to change their current referral pattern without a physician liaison actively communicating and building relationships with thems Clinical Advisory Board Physician Survey, 2013 survey
