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A MUNICIPAL ICT GOVERNANCEJOURNEYTOWARDS MATURITYDATA GOVERNANCEMs E Barnard 21 February 2019
Presentation Contents1) ICT Governance in Municipalities, The Start2) A reflection on our progress3) Key Principles of the Municipal ICT Framework4) Compare Municipality and Province Frameworks5) Phase Implementation of the Municipal ICT Framework6) Municipal Data Governance Positional Paper7) Municipal Data Governance Framework8) Municipal Capacity Building9) Citizen Engagement Application10) Standardized Website Screenshots11) Assured Decision Capacity12) Alignment with the Provincial Data Governance Framework
ICT Governance in Municipalities, the startIn November 2012, the Cabinet approved the Public Service CorporateGovernance of ICT Policy Framework by July 2014. ICT Maturity Assessment Model “AS-IS” Assessment Better understanding of municipal status Development of a Municipal ICT Governance Framework Roll-out project through consultation Establishment of a functional ICT Managers Forum Build internal capacity – inside the Department Individualized support to Municipalities Security assessments Establishment of ICT committees Assistance with policy developmentPARADIGM SHIFT
A reflection on our progress (combined effort)2014/2015 FY2016-PresentMunicipal ICT StatusMunicipal ICT Status No formal ICT Governance Framework ICT Governance Framework adopted Only 14% of Municipalities with ICTManagers No ICT Managers forum No ICT Governance CommitteesDLG Support ActionsMunicipalCommitmentPartner contributionsin all municipalities 66% of Municipalities with ICTManagers A functional ICT Managers Forum All municipalities with functional ICTCommittees
Key Principles of Municipal ICT GovernanceFramework Corporate Governance of ICT Political Mandate Strategic Alignment Significant ICT Expenditure Risk Management and Assurance
Compare Province & Municipal FrameworkMunicipalityToinstitutionalizethe CorporateGovernance ofICT as anintegral part ofCorporateGovernanceImplementedthrough aphasedapproachMunicipalcouncils toextend theirgovernancefunction toinclude theCGICTEnsure IT isaligned toBusinessStrategyProvinceImprovementof Governancepractice todeliver valueand improveservicesFull blownimplementationIT Should beguided byExecutivemanagementEnsure IT isaligned toBusinessStrategy
Phase Implementation of Municipal ICT Framework(a) Phase 1 – (Enablement Phase): To be completed by June 20171.Municipal Corporate Governance of ICT Policy approved and implemented2.Corporate Governance of ICT Governance and implemented(b) Phase 2 – (Strategic Alignment): To be completed by June 20191.Approved Enterprise Architecture informing the ICT Architecture2.Approved medium term ICT Strategy3.Approved ICT Migration Plan with annual milestones linked to an enablingbudget4.Approved ICT Performance Indicators as contained in the municipality’sperformance management system(c) Phase 3 – Continuous Improvement of Corporate Governance and Governance ofICT:1.The successful implementation of a Corporate Governance of ICT systemleads to continuous improvement in the creation of value to the municipality.2.ICT delivery must be assessed on an ongoing basis to identify gaps betweenwhat was expected and what was realised. Assessments must be performedcoherently and encompass both:3.The Corporate Governance of ICT4.Governance of ICT
Municipal Data Governance Positional PaperPHASE 1 BY 29-March 2019Deliverable ONEReview all the Municipality Service DirectoratesDeliver Municipal Data Governance Data,Information & Knowledge Managementprinciples Determine Data from all Municipal Directorates Unpack associated Data Management functions per Core ServiceArea The use and sharing of data applying data mining principlesDeliverable TWOLeverage provincial Data Standards and ControlsEnsure alignment between Provincial Data widegovernance Framework Document reuse of Data Hosting and data integration with regards todata sharing capability between National, Provincial and Localgovernments Assess information feeds and data campaigns where data andevents interrelates between National, Provincial and LocalGovernmentsDeliverable THREEPrivacy and AccessibilityData Governance Security POPI, ensure compliance to the Protection of Personal InformationAct Develop a process that defines governance of Data Security Groups,allocation of authorized access to data / information Define a governing process to delete, wipe data from devices formunicipal staff that resigns, remove data access for municipal staffbeing appointed and transferred
Municipal Data Governance FrameworkPHASE 2 BY 31-Jan 2020Deliverable ONEReview Release of InformationData Governance - Strategic & OperationalReporting, Knowledge Dissemination Define Data classification, ‘Public’, ‘Secret’, ‘Private’, Confidential’ ina municipal context Governance with creation of Information Security Groups, e.g. allowsprivileged access to view information Knowledge management Data-views that is extrapolated by joiningrelevant data for key decision-makingDeliverable TWOBusiness ContinuityData Backup & Recovery (Business Continuity &DRP) Backup documentation must be maintained, reviewed and updated Documentation and support items necessary to perform essentialtasks during a data recovery process. Recovery procedures must be tested at least quarterly and DisasterRecovery procedures must be tested at least yearly
Municipal Data Governance FrameworkPHASE 2 BY 31-Jan 2020Deliverable THREEFuture Deployment of Municipal Data Governance Handling of sensitive information considering POPI and reuse ofProvincial Data Governance procedures Determine the Technology Platform and recommendation forOperational Reporting applying the correct Data Governance rules High-level Business Case to define Phase deliverable costs, paybackperiods and Cost of change Intelligent Data warehouse (Knowledge Management Capability)that allows extraction of analytics for effective tactical and informedStrategic and Operational decision-makingPropose Roadmap - Operationalize the FuturePhases to realize Municipal Data Governancein the context of effective Information &Knowledge Management
Municipal Capacity BuildingCOMMUNITY ENGAGEMENTAPP TOR submitted to theBid SpecificationCommittee submitted 10 municipalitiesconfirmed in writingand included in theTORSTANDARDIZED WEBSITE Project completed on19 municipalities Training of users onthe websitecompleted on 19municipalities Project rollout on theremaining 2municipalities to bedeployed in the2019/2020 financialyear Western Cape Government 2012 DATA GOVERNANCEFRAMEWORK Project advertised inDecember but all bidssubmitted were nonresponsive Internal ICT unit todevelop as Phase 1 aconceptualdocument as a basisfor the Framework byend-of-March 2019 Phase 2 will bedelivered in the2019/2020 financialyearINDIVIDUAL SUPPORT Assist theMunicipalities withCOMAFS Funding of ICTprojects Standardization of ICTManager’s Jobdescriptions
Citizen Engagement ApplicationPhase 1Development of a Municipal CitizenEngagement Application: Direct channel of communication Enhance engagement Citizens interact with the Municipality Improve management information Enhances decision-making processRoll out of Application to Pilot Municipalities Oudtshoorn; Swartland; Overstrand; Laingsburg; and Langeberg. Western Cape Government 2012
Citizen engagement ApplicationPhase 2Phase 2 consisted of the refinements on the functionalityi.e. building capacity for public participation to allowcitizens to choose how they would like to receive budget,voting/comments can be collated and drawing of variousreports to assist with monitoring and decision making. Enhances decision-making process Western Cape Government 2012
Citizen Engagement ApplicationPhase 3Roll out to additional 12 municipalities The Terms of Reference in preparationfor acquiring a Service Provider throughsupply chain processes has beenfinalised.Current application features:New application features: News feed Feedback Profile Management Sharing the App Push Notifications Email & SMS Log and track faults Geo-Location Instant communication “Live Chat” Click-to-call Twitter integration Agent console Reporting Integration to Collaborator/ Municipal Western Cape Government 2012 workflow processes
Standardized Website Screenshots Western Cape Government 2012
Standardized Website Screenshots Western Cape Government 2012
Standardized Website Screenshots Western Cape Government 2012
Assured Decision CapabilityDoing the aenableseffective nsenableMade by therightright peopleactions toAt eliveryIncreasedproductivityINFORMATION TECHNOLOGY (PRODUCTS & SERVICES)PROCESS, PEOPLE AND ORGANISATIONUNDERSTANDING AND MANAGEMENT OF RISKDoing thingsrightASSURANCE Western Cape Government 2012
Alignment with the Provincial Data Governance nagementData Security Western Cape Government 2012 Provincial
Contact UsMs Eda BarnardChief Director: Municipal Performance, Monitoring andSupportTel: 021 483 ape.gov.zaDepartment of Local Government Offices: 80 StGeorges Mall, 8th Floor
TOWARDS MATURITY DATA GOVERNANCE Ms E Barnard 21 February 2019. . Alignment with the Provincial Data Governance Framework. ICT Governance in Municipalities, the start . the Cabinet approved the Public Service Corporate Governance of ICT Policy Framework by July 2014. ICT Maturity Assessment Model "AS-IS" Assessment Better .
