Transcription
VX 520Reference GuideVeriFone Part Number DOC252-004-EN-B, Revision B
VX 520 Reference Guide 2011 VeriFone, Inc.All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.All other brand names and trademarks appearing in this manual are the property of their respective holders.Comments? Please e-mail all comments in this document to your local VeriFone Support Team.VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USAwww.verifone.comVeriFone Part Number DOC252-004-EN-B, Revision B
CONTENTSP R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10C HA P TE R 1Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Countertop Performance in a Handover Design . . . . . . . . . . . . . . . . . . . . . .True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Wireless Connectivity (VX 520 GPRS Only). . . . . . . . . . . . . . . . . . . . . . . . .1212121212131313C HA P TE R 2Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Installing the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . . . .Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Installing the Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Installing/Replacing SIM Card (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . .Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Charging the Smart Battery (VX 520 GPRS Only) . . . . . . . . . . . . . . . . . . . . . . .Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15151616171718212223252727283031323233C HA P TE R 3Using the Terminal Data Entry Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Keys Keypad Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Function Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Programmable Function (PF) Key Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . 40VX 520 REFERENCE GUIDE3
C ONTENTSC H AP T ER 4Verix Terminal When to Use Verix Terminal Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Manager Local and Remote Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Verifying Terminal Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Entering Verix Terminal Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .File Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .File Group Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Verix Terminal Manager Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Verix Terminal Manager Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Enter and Exit Verix Terminal Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . .Menu 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Menu 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Menu 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .424343444444444547485968C H AP T ER 5File Authentication Introduction to File Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75VeriFone Certificate Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Special Files Used in the File Authentication Process . . . . . . . . . . . . . . . . .How File Authentication Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Planning for File Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Digital Certificates and the File Authentication Process . . . . . . . . . . . . . . . .File Authentication and the File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .VeriShield File Signing Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .VeriShield File Signing Tool System Requirements . . . . . . . . . . . . . . . . . . .Operating Modes for the VeriShield File Signing Tool . . . . . . . . . . . . . . . . .Command-Line Entries for the VeriShield File Signing Tool. . . . . . . . . . . . .VeriShield File Signing Tool Graphical Interface Mode . . . . . . . . . . . . . . . .7576788385919494949597C H AP T ER 6Performing Downloads and Uploads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Downloads Download Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Download Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Download Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Full and Partial Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Support for Multiple Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .How the File System Supports Multiple Applications . . . . . . . . . . . . . . . . .Main Application is Always Stored in GID1. . . . . . . . . . . . . . . . . . . . . . . . .Physical and Logical Access to File Groups . . . . . . . . . . . . . . . . . . . . . . . .Use of RAM and Flash Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Defragment Flash For Application Downloads . . . . . . . . . . . . . . . . . . . . . .Redirection of Files During Application Downloads . . . . . . . . . . . . . . . . . .Manually Redirecting Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Redirecting Files to Other File Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . .Restrictions on File Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Using DDL.EXE to Automatically Redirect Files . . . . . . . . . . . . . . . . . . . . .File Redirection in Operating System Downloads. . . . . . . . . . . . . . . . . . . .File Redirection in Back-to-Back Application Downloads . . . . . . . . . . . . . .File Authentication Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Required Certificates and Signature Files . . . . . . . . . . . . . . . . . . . . . . . . .File Authentication Process During an Application Download . . . . . . . . . .4VX 520 REFERENCE 109110110111
C ONTENTSFile Group Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Download an Operating System Update Provided by VeriFone . . . . . . . . .File Authentication for Back-to-Back Application Downloads . . . . . . . . . . .Timing Considerations Due to the Authentication Process. . . . . . . . . . . . .Optimize Available Memory Space for Successful Downloads. . . . . . . . . .Support for File Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Effect of Downloads on Existing Files and Data. . . . . . . . . . . . . . . . . . . . . . . .Set Up the Download Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Cable Connection for Direct Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . .Telephone Line Connection for Telephone Downloads . . . . . . . . . . . . . . .Cable Connection for Back-to-Back Application Downloads . . . . . . . . . . .Common Steps to Start a Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Direct Application Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Checklist for Effects on Files and Settings in the Receiving Terminal . . . .Direct Application Download Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . .Direct Operating System Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Checklist for Effects on Files and Settings in the Receiving Terminal . . . .Direct Operating System Download Procedure . . . . . . . . . . . . . . . . . . . . .Download by Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Telephone Download Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Back-to-Back Application Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Hardware Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Software Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Checklist for Effects on Files and Settings in the Receiving Terminal . . . .Back-to-Back Application Download Procedure . . . . . . . . . . . . . . . . . . . . .Download from a USB Flash Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Build a VeriFone.zip File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .USB Flash Drive Download Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . 143C H AP TE R 7Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148C H AP TE R 8Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149VX 520 REFERENCE GUIDE5
C ONTENTSC H AP T ER 9VeriFone Service Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152153153153153153153C H AP TE R 10Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155Guidelines Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Terminal Display Does not Show Correct or Readable Information . . . . . . . . .Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156156156157158158158A P P EN DI X ASystem Messages Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159Information Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164A P P EN DI X BPort Pinouts PIN Pad Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173RS-232 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Telco Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .USB Pinout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .DC Input Jack Polarity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173173174174174A P P EN DI X CASCII Table ASCII Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175A P P EN DI X DKeypress Scan Keypress Scan Codes Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177Dual Keypress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178CodesAuto-repeating Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178G L O SS AR Y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179I N DE X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1856VX 520 REFERENCE GUIDE
PREFACEThis guide is your primary source of information for setting up and installing theVX 520 series of terminals.AudienceOrganizationThis document has two primary audiences, but is useful for anyone installing andconfiguring the VX 520 terminal: Deployment Administrators who prepare multiple units for deployment totheir customers, configuring the units with applications, networkconfigurations, phone numbers, and security. Deployment Administrators maywork for a bank, credit card service company, or any company with a verticalapplication for the VX 520 terminal. Local Administrators who integrate and maintain VX 520 terminals into asingle business site. Business owners or store managers generally performthis function.This guide is organized as follows:Chapter 1, Terminal Overview. Provides an overview of the VX 520 series ofterminals.Chapter 2, Terminal Setup. Explains how to set up and install the VX 520 terminal.It tells you how to select a location, establish power and telephone lineconnections, and how to configure optional peripheral devices.Chapter 3, Using the Terminal Keys. Explains the operational features of the VX520 unit and describes how to use the VX 520 keys to perform all the data entry orTerminal Manager tasks described in this manual.Chapter 4, Verix Terminal Manager. Describes password-controlled, system-modeoperations, as well as how to use it to perform a variety of test and configurationprocedures.Chapter 5, File Authentication. Describes the file authentication module of theVeriShield security architecture and provides reference to the VeriShield FileSigning Tool to generate signature files.Chapter 6, Performing Downloads. Documents procedures for downloadingapplications and files to VX 520 units.Chapter 7, Specifications. Discusses the power requirements and dimensions ofthe VX 520 terminal.Chapter 8, Maintenance. Explains how to maintain your VX 520 terminal.Chapter 9, VeriFone Service and Support. Provides information on contactingyour local VeriFone representative or service provider, and information on how toorder accessories or documentation from VeriFone.VX 520 REFERENCE GUIDE7
P REFACERelated DocumentationChapter 10, Troubleshooting Guidelines. Provides troubleshooting guidelines,should you encounter a problem in terminal installation and configuration.This guide also contains appendices for System Messages, Port Pinouts, ASCIITable, Keypress Scan Codes, and Glossary.RelatedDocumentationConventions andAcronymsTo learn more about the VX 520 terminal, refer to the following set of documents:VX 520 Certifications and RegulationsVPN DOC252-001-ENVX 520 Quick Installation GuideVPN DOC252-002-ENVX 520 Installation GuideVPN DOC252-003-ENVX 520 GPRS Certifications and RegulationsVPN DOC252-021-EN-AVX 520 GPRS Quick Installation GuideVPN DOC252-022-EN-AVerix V Operating System Programmers ManualVPN 23230Verix eVo Volume I: Operating System ProgrammersManualVPN DOC00301Verix eVo Volume II: Operating System andCommunication Programmers ManualVPN DOC00302Verix eVo Volume III: Operating System ProgrammingTools Reference ManualVPN DOC00303This section describes the conventions and acronyms used in this guide.Document Various conventions are used to help you quickly identify special formatting.Conventions Table 1 describes these conventions and provides examples of their use.Table 1Document ConventionsConventionBlueText in blue indicates termsthat are cross referenced.See Conventions and Acronyms.ItalicsItalic typeface indicatesbook titles or emphasis.You must install a roll of thermalsensitive paper in the printer.CourierThe courier type face isused while specifyingonscreen text, such as textthat you would enter at acommand prompt, or toprovide an URL.http://www.verifone.comThe pencil icon is used tohighlight importantinformation.RS-232-type devices do not work withthe PIN Pad port.NOTE8VX 520 REFERENCE GUIDE
P REFACEConventions and AcronymsTable 1Document ConventionsConventionCAUTIONWARNINGThe caution symbolindicates possible hardwareor software failure, or lossof data.The terminal is not waterproof or dustproof, and is intended for indoor useonly.The lighting symbol is usedas a warning when bodilyinjury might occur.Due to risk of shock do not use theterminal near water.VX 520 REFERENCE GUIDE9
P REFACEConventions and AcronymsAcronym Definitions Various acronyms are used in place of the full definition. Table 2 presentsacronyms and their definitions.Table 210VX 520 REFERENCE GUIDEAcronym DefinitionsAcronymDefinitionsACAlternating CurrentATMAsynchronous Transfer ModeCACertificate AuthorityCPUCentral Processing UnitCRCheck ReaderCTLSContactlessDCDirect CurrentEMVEuropay MasterCard and VISAGPRSGeneral Packet Radio ServiceIPPIntegrated PIN padITPInternal Thermal PrinterLCDLiquid Crystal DisplayLEDLight Emitting DiodeMRAMerchandise Return AuthorizationMSAMMicromodule-Size Security Access ModulePCIPayment Card IndustryPEDPIN-Entry DevicePINPersonal Identification NumberRAMRandom Access MemoryRJ-11Registered Jack 11RJ-45Registered Jack 45RS-232Recommended Standard 232SAMSecurity Access ModuleTMATerminal Management AgentVPNVeriFone Part Number
CHAPTER 1Terminal OverviewThis chapter provides a brief description of the VX 520 terminal: The VX 520 is a high performance countertop terminal with enhancedcommunication options. The VX 520 offers several communication options, enhanced display,increased processing power, expanded memory, and two USB peripheralports.The VX 520 terminal uses a robust, sleek, and highly functional design.NOTEVeriFone ships variants of the VX 520 terminals for different markets. Yourterminal may have a different configuration from the features described in thissection.Figure 1VX 520 TerminalVX 520 REFERENCE GUIDE11
TERMINAL O VERVIEWFeatures and BenefitsFeatures andBenefitsVX 520 terminals provide the right combination of features and functions. Thisincludes a triple-track magnetic-stripe card reader, landed smart card reader,integrated PIN pad, a quiet internal thermal printer (ITP). The VX 520 GPRS is aportable, line- or battery-powered device with added GPRS wireless technology.Connectivity Host USB port Client USB port RJ-11 port RS-232 port Ethernet PortNOTEThe connectivity ports are easily accessible from the underside of the terminal.NOTEVeriFone ships variants of the VX 520 terminals for different markets. Yourterminal may have a different configuration from the features described in thissection.Performance 12400 MHz processor (CPU) Increased memory (128 MB Flash, 32 MB RAM) 128/64 white backlit LCD Fastest encryption/decryption appliance on the market Backlit keypadSecurity Increased security (PCI 2.0) SDA DDA encryption ready Leading ECC performance benchmarkForm Factor The VX 520 is ergonomically designed to fit both the traditional countertop andhandover models.Exceptional Ease of UseThe bold design is sleek, stylish, and lightweight for conveniently handing theterminal to the consumer for PIN entry or other input. An intuitive ATM-style interface, a large 8-line by 21-character backlit displaywith backlit keypad, and extra-size menu prompts, simplify training and reducehelp desk calls. The integrated thermal printer simplifies paper loading and reduces paperjams. The triple-track, high-coercivity card reader handles most magnetic stripecards.VX 520 REFERENCE GUIDE
TERMINAL O VERVIEWFeatures and BenefitsCountertop Performance in aHandover Design The 32-bit processing and multi-tasking capabilities ensures fast processing ofpayment, payment-related, and value-added applications.Exceptional display and printer graphics-handling capabilities that quicklyrender logos, graphical fonts, and character-based languages. The VX 520 series of terminals ensures uncompromising reliability fromVeriFone, the worldwide leader in e-payment. The VX 520 GPRS series meets the needs of TablePAY, DeliveryPAY, andCarsidePAY markets.True Multi- ApplicationCapability The VX 520 terminal offers 32 MB of RAM, and 128 MB Flash memory, whichsupports multiple applications on a single terminal. VX 520 terminals and SoftPay EMV software are certified for EMV Level 1 andThe primary smart card reader and the MSAMs safeguard sensitive financialdata and support multiple smart card schemes.Level 2 Type approval for smart card solutions. The Verix V or Vx EMV Libraryprovides development of other EMV-compliant applications. Wireless Connectivity (VX520 GPRS Only) The VeriShield security architecture meets published specifications for PCIPED and provides sophisticated file authentication to prevent execution ofunauthorized software on VX 520 terminals.Customers are not tied to a fixed location with the VX 520 GPRS terminals –the point of payment can be almost anywhere.“Always-on” wireless connection uses the latest wireless technology (GPRS)for faster transmission and enhanced compatibility with access points androuters.VX 520 REFERENCE GUIDE13
TERMINAL O VERVIEWFeatures and Benefits14VX 520 REFERENCE GUIDE
CHAPTER 2Terminal SetupThis chapter describes the terminal setup procedure. You will learn about:SelectingTerminalLocation Selecting Terminal Location Unpacking the Shipping Carton Examining Terminal Features Installing the Smart Battery (VX 520 GPRS Only) Establishing Telephone Line Connections Installing the Paper Roll in the Printer Installing/Replacing MSAM Cards Installing/Replacing SIM Card (VX 520 GPRS Only) Connecting Optional Devices Connecting the Terminal Power Pack Charging the Smart Battery (VX 520 GPRS Only) Privacy Shield (Optional) Using the Smart Card Reader Using the Magnetic Card ReaderUse the following guidelines when selecting a location for your VX 520 terminal.Ease of Use Select a location convenient for both merchant and cardholder. Select a flat support surface, such as a countertop or table. Select a location near a power outlet and a telephone/modem line connection.For safety, do not string the power cord in a walkway or place it across awalkway on the floor.Environmental Factors Do not use the terminal where there is high heat, dust, humidity, moisture, orcaustic chemicals or oils.Keep the terminal away from direct sunlight and anything that radiates heat,such as a stove or motor.VX 520 REFERENCE GUIDE15
TERMINAL S ETUPUnpacking the Shipping Carton CAUTIONThe terminal is not waterproof or dustproof, and is intended for indoor use only.Any damage to the unit from exposure to rain or dust may void any warranty.Electrical Considerations Unpacking theShipping CartonDo not use the terminal outdoors.Avoid using this product during electrical storms.Avoid locations near electrical appliances or other devices that causeexcessive voltage fluctuations or emit electrical noise (for example, airconditioners, electric motors, neon signs, high-frequency or magnetic securitydevices, or computer equipment).Do not use the terminal near water or in moist conditions.Open the shipping carton and carefully inspect its contents for possible tamperingor shipping damage. The VX 520 terminal is a secure product and any tamperingmay cause the device to cease to function properly.To unpack the 1shipping cartonRemove and inspect the following items: Terminal Power pack Power cord2 Remove all plastic wrapping from the terminal and other components.3 Remove the clear protective film from the LCD screen.CAUTIONDo not use a terminal that has been damaged or tampered with. The VX 520terminal comes equipped with tamper-evident labels. If a label or componentappears damaged, please notify the shipping company and your VeriFonerepresentative or service provider immediately.4 Save the shipping carton and packing material for future repacking or movingthe termina
VX 520 REFERENCE GUIDE 7 PREFACE This guide is your primary source of information for setting up and installing the VX 520 series of terminals. Audience This document has two primary audiences, but is useful for anyone installing and configuring the VX 520 terminal:
