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Corporate Data 2021CONTENTSCorporate Vision / Company Profile / Company History ・・・ 1Organization / Executives �・・・・・・・・・ 2Message from the ��・・・・・・ 3Financial Highlights / Main Products Serviced ・・・・・・・・・ 4Business ConditionsNanotechnology Servicing & Support ・・・・・・・・・・・・・ 5Analytical Servicing & Support �・・ 5Industrial Servicing & Support �・・ 6Service Network / Support �・・ 7
Corporate VisionBeing the best partner to co-create the Next stepAs Hitachi High-Tech GroupHitachi High-Tech SPIRITCHALLENGESPEEDOPENNESSTEAMWORKThese four key words make up the SPIRIT that informs all conduct of Hitachi High-Tech Group employees and represents our commitment to this vision.Company ProfileCompany HistoryCompany NameHitachi High-Tech Fielding CorporationIncorporatedApril 1, 1965Capital1 billion yenLaunches instrumentation workShareholderHitachi High-Tech CorporationLaunches product installation, test run, and regular inspection workNumber of Employees921Network42 Offices in JapanPrincipal Business1. (1) Maintenance and Service,(2) Sales for Partsof Industrial Instruments,Scientific Instruments,Medical Instruments, andSemiconductor Fabrication Equipment1965( as of April 1, 2021 )( as of April 1, 2021 )2. Construction such asIndustrial Instruments installationOtherISO9001:2015 certification /about/corporate/group/hfd/Established in corporate spinoff with 10 million yen in capital fromNissei Sangyo (now Hitachi High-Tech Corporation) as HitachiInstruments Service Co., Ltd. to provide field services for Hitachiinstruments1970Head Office moves to Shibuya, Tokyo1971Begins servicing automatic medical analytical instruments1972Launches export of parts for scientific instruments1974Launches sales of parts for scientific instruments1979Begins servicing semiconductor manufacturing equipment1984Begins servicing imported instruments1985Begins servicing information equipment systems1991Establishes Korea HISCO Ltd.2000Head Office moves to Shinjuku, TokyoEstablishes Asia HISCO Co., Ltd. (Taiwan)2001ISO14001:2015 certification acquiredEstablishes HISCO Europe GmbHTakes responsibility of work related to etch systems2002Establishes HISCO Shanghai Co., Ltd.2004Takes responsibility of servicing foreign matter/visual inspectionequipment for semiconductors2005Marketing and after-sales servicing of information and video-relatedproducts transferred to Hitachi High-Tech Solutions Corporation2006Four overseas subsidiaries [Korea HISCO Ltd., Asia HISCO Co.,Ltd. (Taiwan) , HISCO Europe GmbH, and HISCO Shanghai Co.,Ltd.] integrated into Hitachi High-Tech CorporationCompany name changed to Hitachi High-Tech Fielding Corporation12010Telephone inquiries centralized to Customer Support Center atHeadquarters2015Marks 50th anniversary of founding2020Head Office moves to Minato, Tokyo2021Takes responsibility of servicing FIB-SEM composite equipmentand probe microscopes
OrganizationExecutives(as of April 1, 2021)Internal Auditing Div.(as of April 1, 2021)PresidentKoji SanoManaging DirectorMotoyuki TerakawaDirectorToshihiko SenooService Quality Dept.DirectorAkira TakamuraConstruction Control Management CenterDirectorSetsuo NakanoDirectorShinya FukuiDirectorTetsuhiro FujimotoDirectorYutaka HojyoAudit & SupervisoryBoard MemberYoshito YokoiAudit & SupervisoryBoard MemberTatsuya OgataService Quality Div.Quality Management System Dept.Human Resources & General Affairs Div.General Affairs Dept.Human Resources Dept.Human Resource Development Dept.Accounting & Finance Div.Accounting Dept.Sales Administration Dept.Service Planning Div.Corporate Management Strategy Dept.Business Incubation Dept.Data Science CenterCustomersCustomer Support CenterBack Office Support CenterService Engineering CenterDigital Transformation Dept.PresidentInstruments Service Design CenterBoardofDirectorsProcurement & Logistics CenterNano.Technology Service Div.Audit &SupervisoryBoardMemberSemiconductor Manufacturing Equipment Dept.Semiconductor Process Control Systems Dept.Electromagnetic Instruments 1st Dept.Electromagnetic Instruments 2nd Dept.Analytical Medical Service Div.Analytical Instruments Dept.Medical Instruments Dept.Service Sales Dept.Industrial Service Div.Industrial Instruments Dept.Regional Head Offices /Branch OfficesTokyo Regional Head OfficeKanetsu Branch OfficeKanagawa Branch OfficeEast Japan Regional Head OfficeHokkaido Branch OfficeTohoku Branch OfficeChubu Regional Head OfficeWest Japan Regional Head OfficeChugoku Branch OfficeKyushu Branch Office（in addition, 27 Offices）2
Message from the ManagementIn addition, we are enhancing our internal systems tosupport employees' diverse working styles and trainingself-motivated professionals by improving the educationwe provide.We will also promote problem-solving byputting the "Hitachi High-Tech SPIRIT" into practice in ourdaily work.The second component is "promoting a more stableoperation for delivered equipment."We will focus on ensuring the stable operation ofequipment and instruments by implementing reliablepreventive maintenance and on developing services suchas predictive diagnostics and remote support, helpingcustomers boost their operating efficiency.In addition, we will seek to eliminate PS accidents* byidentifying parts and maintenance points beyond thedesign life based on accumulated operation data forlong-term equipment operation, and then notifying thecustomer.The third component is "enhancing services to meetcustomer expectations."We will strive to uncover potential needs by activelycollecting information using advanced technologies suchas IoT, analyzing customer feedback, and improving thecommunication skills of engineers. Meanwhile, we will seekto work with customers to co-create value by proposingnew solutions and services that meet their needs.In addition, we are constantly working to stabilize thesupply of parts to meet the delivery dates requested bycustomers, while endeavoring to visualize and optimizeeach work process with the aim of providing services of aneven higher quality.The fourth component is "enhancing the Hitachi High-TechGroup's leading-edge capabilities."We will work with other Hitachi Group and HitachiHigh-Tech Group companies to strengthen our products,such as through participation in concurrent engineering.We will also train professionals and multi-disciplineengineers so they can be posted overseas, and work toincrease the value that we provide to our customers.We appreciate your support and ask for your continuedpatronage in the future.I am pleased to take this opportunity to present anoverview of our performance in fiscal 2020 (April 1, 2020to March 31, 2021), and to express my appreciation foryour continued patronage and support.During fiscal 2020, the Japanese economy plummeteddue to the sudden drop in commercial activities and adecline in production following the state of emergencythat was declared in April 2020 to mitigate the spread ofCOVID-19.After the economy bottomed out in May 2020, therecovery has been sluggish, and companies have beencautious in making new capital investments due to dropsin revenue, low rates of operation, and anxiety aboutfuture prospects.Furthermore, in January 2021, another state ofemergency was declared due to the reemergence ofCOVID-19, which led to businesses suffering once again.However, exports began to increase as overseaseconomies recovered, which also helped to propel therecovery of the Japanese economy.As part of our efforts to prevent the spread of COVID-19and to adapt to the new normal in this economicenvironment, we have worked to reform the way we work,such as by allowing servicing engineers to go directly totheir worksite and then back home after carrying outservicing activities, as well as by providing the environmentneeded for telecommuting.In addition, we have been working to promote contactlessservices and expand our online content amidst variousrestrictions on business activities.As a result, revenue stood at 57.32 billion yen (a 5.2%increase year on year), ordinary income taxes at 4.015billion yen (a 1.1% increase), and net income at 2.695billion yen (a 2.7% decrease).In light of the current challenges facing Japan and othercountries, the spread of COVID-19 has further increasedthe demand for remote monitoring services and remotesupport for equipment, and our competitors have begunadapting to this new normal.Even in this environment, we will forge ahead to practicemanagement driven by customer satisfaction byco-creating value with our clients under the policy outlinedbelow.The first component of this policy is "strengthening thefoundation that supports the service business."To continue enjoying the trust of society, we strive toalways comply with all laws and regulations and upholdour corporate ethics under the principle of "Basics andEthics."*PS accidents: Accidents related to product safety, such as personalinjury, smoke, fire, and leakage.June 2021 President Hitachi High-Tech Fielding Corporation3
Financial HighlightsBy Fiscal YearCategoryFiscal 2018Fiscal 2019Fiscal 2020Revenues(million yen)52,70054,49457,320Net income(million yen)3,1892,7692,695Net income per share(yen)1,594.291,384.661,347.66Total assets(million yen)32,89138,26836,243Net assets(million yen)15,28716,78318,109Note: All amounts are rounded to the nearest million yen.Main Products Serviced (as of April 1, 2021)Nano-Technology ServicesSemiconductor Manufacturing Equipment and Semiconductor Process Control SystemsEtch systems, measuring equipment, wafer surface inspection systemsElectron Microscopes/Probe MicroscopesTransmission electron microscopes (TEM), scanning transmission electron microscopes (STEM), scanning electronmicroscopes (SEM), focused ion beam systems (FIB/FIB-SEM), X-ray analyzers, ultramicrotomes, and ion millingapparatuses, photomask repair systems (MR), and scanning probe microscopes (SPM/AFM)Related EquipmentAllied precision polishing systems, Leica sample preparation systems for electron microscopes, and New Metals &Chemicals Corporation, Ltd Diamond Wire SawAnalytical & Medical ServicesAnalytical SystemsSpectrophotometers，fluorescence spectrophotometers, atomic absorption spectrophotometers, high performance liquidchromatographs, high speed amino acid analyzers, chromatographic data processing systems, liquid chromatograph massspectrometers for protein analysis, and imported equipment such as permeation instrumentsMedical SystemsAutomatic biochemical analyzers, sample pre-processing systems, gene-related testing systems, and high purity waterproduction systemsIndustrial ServicesMeasurement Control SystemsMeasurement equipment for various processes and measurement, control, and production management systems forvarious plants; various water quality analyzers; telemetry equipment; dioxin precursor monitors; and PCB monitors4
Fiscal 2020 Business ConditionsNanotechnology Servicing & SupportIn the processing equipment servicing segment, remodeling andreuse increased due to capital investments by customers ofautomotive devices and power devices. Sales of 200-mm etchsystems for the domestic market, which were launched in fiscal2020, also increased. In addition, sales of pedestals for memorycustomers were strong.In the process control systems servicing segment, sales ofmodifications for material manufacturers and environmentalmeasures for memory customers decreased, but sales ofcomponents for overseas customers were strong.In the electron microscope servicing segment, due to the spreadof COVID-19, visitation restrictions to customer facilities and thepostponement of capital investments by customers have led to adecrease in sales for solution services related to installations andenvironmental measures.Conductor Etch System9000 SeriesCD-SEM-AdvancedCD Measurement SEMCG6300Ultra-High-ResolutionSchottky ScanningElectron MicroscopeSU7000Fiscal 2020 Business ConditionsAnalytical Servicing & SupportThe analytical instrument segment was affected by the spread ofCOVID-19 in the first and second quarters due to visitationrestrictions to customer facilities, which reduced maintenancerevenue. In the third and fourth quarters, sales increased due toproactive efforts to promote contactless solutions via directmessaging.In the medical equipment segment, sales for installations andsolutions were sluggish due to the decreasing profitability ofJapanese medical institutions, but preventive maintenanceexpanded in line with the growing need for equipmentinspections in Japan due to the revision of the Medical Care Act,and sales of parts increased with the start of VMI for immunecells for overseas markets.Model LA8080 High SpeedAmino Acid AnalyzerAutomatic AnalyzerLABOSPECT 008αMain Products Serviced / Sold5
Fiscal 2020 Business ConditionsIndustrial Servicing & SupportIn the industrial servicing segment, the number of preventivemaintenance units increased from 2,082 at the end of theprevious fiscal year to 2,237 at the end of the current fiscal year(preventive maintenance unit ratio: 90%) due to our efforts tomaintain the stable operation of the Integrated InstrumentationSystem EX-N01.In addition, even though the spread of COVID-19 causedcustomers to postpone their plans due to frozen budgets andextended construction periods, we were able to attract newmaintenance contracts, schedule parts replacements throughmulti-year proposals to repeat customers, promote bulkmaintenance orders including those for other companies'products, and win orders for major solution projects.Integrated InstrumentationSystem EX-N01ADifferential Pressure / Pressure Transmitter N8 series6
Service Network(as of April 1, 2021)Headquarters Address : Toranomon Hills Business Tower, 1-17-1 Toranomon, Minato-ku, Tokyo 105-6410, Japan Service UnitsHokkaido / Tohoku AreaChubu / Hokuriku AreaKyushu / Okinawa AreaHokkaido Branch Office(Sapporo)(Fukuoka)(Obihiro)(Nagoya)Kyusyu Branch OfficeObihiro OfficeChubu RegionalHead OfficeKumamoto Office(Kumamoto)Tohoku Branch Office(Sendai)Kanazawa Office(Kanazawa)Oita Office(Oita)Morioka Office(Morioka)Shizuoka Office(Shizuoka)Miyazaki Office(Miyazaki)Akita Office(Akita)Yokkaichi Office(Yokkaichi)Kagoshima Office(Kagoshima)Fukushima Office(Koriyama)(Naha)Sakata Office(Sakata)Kansai / Shikoku AreaOkinawa OfficeWest Japan RegionalHead Office(Osaka) Logistics CenterKyoto Office(Kyoto)Naka Logistics GroupKanto / Koshinetsu Area(Hitachinaka)Tokyo RegionalHead Office(Shinjyuku)Hyogo Office(Kobe)Oyama Logistics Group (Sunto)Kanagawa Branch Office(Yokohama)Himeji Office(Himeji)Kansai Logistics GroupChiba Office(Chiba)Takamatsu Office(Takamatsu)Kasado Logistics Group (Kudamatsu)East Japan RegionalHead Office(Hitachinaka)Matsuyama Office(Matsuyama)Tsukuba Office(Tsukuba)Chugoku AreaKashima Office(Kamisu)Chugoku Branch Office(Hiroshima)Kanetsu Branch Office(Saitama)Okayama Office(Kurashiki)Niigata Office(Niigata)Matsue Office(Matsue)Takasaki Office(Takasaki)Shunan Office(Shunan)Matsumoto Office(Matsumoto)(Ibaraki)HeadquartersRegional Head Offices/Branch OfficesOffices（38 in Japan）Logistics Center(4 in Japan)Support Structure（Research and development /Education 3 in Japan)We have established a system for reliably receiving domestic inquiries 24-hours-a-day under contract, thereby ensuring prompt,accurate response to customer problems and requests.Customer Support CenterCustomersReception staff members and resident service engineers providecareful, fine-tuned assistance while checking a comprehensivecustomer database that includes information about thecustomer's equipment and past assistance records.We handle a wide range of inquiries, such as concerns aboutsystem conditions, uncertainty about maintenance, questionsabout usage, and requests to purchase consumables.Centralizedreceptionat the CustomerSupport CenterAssistancecontinueswith engineeringspecialistsPreparing for natural disastersThe Customer Support Center plays a core role* in providinginformation and responding to emergencies when earthquakesand other natural disasters strike, and offers a wide range ofsupport.If inspection and repair is needed,service engineerspay a visit*We receive an emergency message from the Japan Weather Association when there isan earthquake of 5 (lower) or more on the Japanese scale. Relevant company personnelare immediately sent automatic notifications, and we begin investigating the damage toour customers. We also share information with relevant departments to achieve earlyrecovery.Toranomon Hills Business Tower, 1-17-1 Toranomon, Minato-ku, Tokyo 105-6410, Japan7
Industrial Instruments Dept. Industrial Service Div. Construction Control Management Center Analytical Instruments Dept. Medical Instruments Dept. . *PS accidents: Accidents related to product safety, such as personal injury, smoke, fire, and leakage. 3. Main Products Serviced(as of April 1, 2021)
