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PolicyMandatoryMarch 2017Nestlé Quality Policy
PolicyMandatoryMarch 2017Issuing departementCorporate Quality ManagementTarget audienceAll employeesApproverExecutive Board, Nestlé S.A.RepositoryAll Nestlé Principles and Policies, Standards and Guidelinescan be found in the Centre online repository, NestleDocs, on the Nest.Copyright and confidentialityThe content of this document may not be reproduced,distributed or disclosed to third parties without proper authorization.All rights belong to Nestec Ltd., Vevey, Switzerland. 2017, Nestec Ltd.Po-31.000DesignNestec Ltd., Corporate Identity & Design,Vevey, Switzerland
Commitment of the CEOQuality is an integral part of Nestlé’s CorporateBusiness Principles. These principles guide ouractions to deliver products and services thatare safe, compliant and preferred. They areessential for the achievement of our ambitionto be recognized and trusted to offer productsand services that enhance the quality of life andcontribute to a healthier future.At Nestlé, our commitment is to nevercompromise on the safety, compliance andquality of our products and services. This requireseverybody to be engaged, to understand theirresponsibility and to be empowered to take actionin order to protect individuals and families, ourcustomers and our brands.At Nestlé, our Quality Policy summarises theessential elements of our commitment forexcellence and includes : Fostering a quality mind-set with the objectiveof developing, manufacturing and providingproducts and services with zero defects thatare trusted and preferred by individuals andfamilies and deliver on our promise to enablehealthier and happier lives, Complying with relevant laws and regulationsas well as internal requirements, Continuously challenging ourselves to improvethe quality management system to guaranteeproduct safety, prevent quality incidents andeliminate defects through the review of qualityobjectives and results, Encouraging participation and promotion ofquality responsibilities amongst all employeesand third parties through standards, education,training and coaching, supervision andeffective communication.At Nestlé, teamwork, engagement, ownershipand support by everyone are vital for achievingour quality objectives. In this context, we arecommitted to providing the required leadership,management and resources and we will ensurethat the Quality Policy is reviewed annually andcommunicated to employees and third parties.At its core, Quality is first and foremost abouttrust in our products, our services and in ourbrands. But Quality is also more than this. It isabout delivering what we promise in everythingwe do. Each and every one of us has the powerto influence Quality and trust through ourleadership, dedication and passion.Mark SchneiderChief Executive OfficerNestlé Quality Policy1
Meeting our commitmentQuality is the foundation of our company and isfully embedded in our purpose and values. Nestléproducts and brands are trusted and chosen bymillions of people all over the world to fulfil theirnutrition, health and wellness needs, at everymoment of the day and across their lifetime.This trust is based upon our quality imageand our reputation for consistently deliveringhigh-quality products. Inspired by the scientificbreakthrough of our founder Henri Nestlé, whocreated the first Farine Lactée Nestlé in 1867,this trust must be maintained and enhanced dayafter day.Every product on the shelf, every service andevery contact has helped to shape this trust. ANestlé brand name on a product or a service isa promise that it is safe, that it complies withall relevant laws and regulations and that itconstantly meets our high standards of Quality.At Nestlé, we are involved in and dedicated toachieving high Quality standards for our productsand services through the application of the NestléManagement System (NMS) for Quality & SHE(Safety, Health & Environment). Fully alignedto ISO standards, NMS for Quality & SHE isimplemented across our organization and verifiedby independent third party certification bodies.To sustainably create value and to effectively andefficiently build trust, Nestlé:1. Guarantees product safety and fullcompliance by respecting our policies,principles and standards with full transparency,2. Ensures and enhances preference andconsistency to delight individuals and familiesby valuing what they value and by offeringproducts and services that always meet orexceed their expectations,3. Strives for zero defects and no waste byconstantly looking for opportunities to applyour continuous improvement approach todeliver competitive advantage, and4. Engages everybody’s commitment acrossour complete value chain and at all levels ofour organization to build the Nestlé Qualitymind-set.Preference& ConsistencyProduct Safety&Full ComplianceEnhancing quality of lifeand contributing to ahealthier futureZero Defects&No WasteEverybody’sCommitment2Nestlé Quality Policy
management and resources and we will ensure that the Quality Policy is reviewed annually and communicated to employees and third parties. At its core, Quality is first and foremost about trust in our products, our services and in our brands. But Quality is also more than this. It is about delivering what we promise in everything we do.
