Transcription
Digital Malta - Status ReportDecember 2014
Published:9th April 2015Version:1.1Classification:PublicPage 2
Table of ContentsTABLE OF CONTENTS .31.INTRODUCTION.41.11.22.DIGITAL MALTA ACTIONS – PROGRESS UPDATE .52.12.23.OVERVIEW.5KEY ACHIEVEMENTS .6DIGITAL MALTA INITIATIVES . 153.14.BACKGROUND .4SCOPE .4STATUS OF INITIATIVES . 15DIGITAL MALTA PERFORMANCE TARGETS. 17Page 3
1.Introduction1.1 BackgroundOn the 24th March 2014 the Prime Minister launched the Digital Malta Strategy which will guide the countryto attain the 2020 Vision that ‘Malta will prosper as a digitally-enabled nation in all sectors of society’. Thestrategy consists of six strategic themes which in total comprise of 71 Actions which are visionary statementsand provide policy direction.Detailed and specific ICT initiatives are identified on an annual basis in a separate supporting documentreferred to as ‘Programme of Initiatives’ (PoI). The PoI for 2014 was launched together with the Strategy inMarch 2014. Each initiative identified in the PoI is linked to an Action within the Strategy. Differentorganisations own different initiatives.Digital MaltaStrategy6Strategic s142ICT initiatives(for 2014 only)Yearly Programme of Initiatives(each action can have one or more initiatives)Furthermore, in order to measure progress towards successful implementation, the Strategy established anumber of performance targets. These targets are monitored on an ongoing basis.1.2 ScopeThe scope of this document is to present:1.A status of the 71 Actions identified in the Strategy.2.A progress update on the ICT initiatives identified in the PoI for 2014.3.An update on the Performance Targets identified in the Strategy.The above are presented as at 31st December 2014.Page 4
2.Digital Malta Actions – Progress Update2.1 OverviewOut of the 71 Actions: 40 Actions (or 56%) have an initiative linked to them in the PoI 2014 – indicating that work on theseactions is underway. 31 Actions (or 44%) did not have an initiative linked to them.Actions linked to Iniviatives vs. Actions with no related initiatives3144%4056%Actions linked to InitiativesActions with no related InitiativesActions linked to Iniviatives vs. Actions with no related initiatives,grouped by Theme2687510386664Digital CitizenDigital BusinessDigitalGovernmentActions linked to InitiativesRegulation &LegislationInfrastructureHuman CapitalActions with no related InitiativesPage 5
2.2 Key AchievementsThe following are the major initiatives and achievements attained in 2014, grouped by Strategic Theme.Digital Citizen1.Basic level of ICTcompetenceoNetworked (ENTER) A total of 5,200 applications for training organised by MCA. 2,500 individuals attended training sessions during 2014.2.Empowering theyoung through a saferInterneto#stophate campaign MITA, together with 89.7 Bay and General Soft Drinks Co Ltd,launched a nationwide awareness campaign against cyberbullying. #StopHate was launched on 12th December 2014.3.Empoweringvulnerable / minoritygroups and the elderlyoBeSmartOnline 2 3880 students were given a lesson on “Digital Citizenship.” 3 seminars were held for PSD, Health and Safety andeLearning teachers which were attended to by 450 educators.oLiveICT ‘eAgeing’ (project – eInclusion) In 2014, 32 eInclusion sessions were organised and 270individuals trained.oEmpowering Older Citizens with Digital Skills MITA engaged a number of older trainers to deliver ICT trainingto peers in their communities.oStudent Advantage Scheme Launched in the first quarter of 2014 by MITA and MicrosoftMalta for primary and secondary schools and MCAST students.The benefits of this scheme include the free use of MicrosoftOffice 365 on 5 different devices and SkyDrive.oIT accessibility mini EXPO FITA organised a demonstration of assistive ICT and a numberof presentations covering service offers, ICT accessibility inpractice and research projects.4.Accessibility andAssistive Technology5.NGA NetworksNo initiatives / achievements related to this action.6.Free access towireless internetoFree Wi-Fi Access MCA provided 191 Free Wi-Fi spots. Tender to improve the availability of free Wi-Fi access finalisedand to be published in Q1/15.7.Portable devices forchildrenoOne Tablet per Child Currently in pilot phase and ends on 31st March 2015.oWireless Access for mobile devices in Schools8.Citizen EngagementNo initiatives / achievements related to this action.9.Promote innovativeICT applicationsNo initiatives / achievements related to this action.10. Developing onlinecontentNo initiatives / achievements related to this action.Page 6
11. Maltese languagetoolsNo initiatives / achievements related to this action.Digital BusinessWebCheck – Hospitality Sector MCA provided assistance to organisations within the Hospitalitysector to make better use of the Internet and social media. Gathered insight from 26 sports organisations about theironline presence.12. ICT initiatives forsectors facing stiffcompetitiono13. Forum for thetransformation ofindustries through ICTNo initiatives / achievements related to this action.14. ICT capabilityframework for SMEsand co-operativesNo initiatives / achievements related to this action.15. ICT TrainingProgrammesoTraining for vulnerable enterprises Project scoping completed. Training expected to be deliveredin Q3-Q4 2015.16. SupportingentrepreneurshipoeBusiness Awards (2014) In the 2014 edition there were 43 submissions and 16 finalistsin six categories in this MCA’s event.17. Attracting FDI in ICTNo initiatives / achievements related to this action.18. Cloud Computingo19. Digital GamingNo initiatives / achievements related to this action.20. Widening horizonsoPark Majjistral Competition Following a call for applications, an educational mobile app forPark Majjistral was launched on 25th October 2014.oeCommerce Strategy The national eCommerce Strategy was launched on 16 thOctober 2014.oA BLINK portal A directory specialising in eCommerce service provision waslaunched.Cloud Computing strategy MITA: 90% complete. Draft strategy was presented withinMITA. MCA: A high level strategy document on cloud computing waspresented by the MCA to MEIB in February.21. ICT-focused incentiveschemesNo initiatives / achievements related to this action.22. eCommerce marketsNo initiatives / achievements related to this action.Page 7
23. Emerging electronictransactionsNo initiatives / achievements related to this action.24. Harnessinginternational R&IfundingNo initiatives / achievements related to this action.25. Open InnovationoMITA Innovation Hub Inaugurated by the Prime Minister on 15th May 2014.oMIH - ICT Sponsorships Awarded a grant for the implementation of an innovative ICTproject of value and relevance to society on 10th July 2014.oMIH - Open call for Startups MITA published two calls for proof-of-concept projects in twothematic areas in public administration on 24th December2014.oMCA TAKEOFF Award The MCA TAKEOFF Award was launched. It is set to focus onstart-up development in the areas of ICT, e-Commerce andCommunications, and ultimately support the creation of highgrowth businesses in Malta in these areas.oGov.mt mobile app A gov.mt mobile application that will be accessible from anumber of platforms is ready for launch. Launch date will bedetermined by OPM.oOnline Electronic Forms In 2014, 14 electronic forms were deployed. There are now210 online electronic forms available to the general public.oOptimising eGovernment Services A study that analyses how Government websites andeGovernment services can be optimised for mobile devicesconsumption was completed.oA project (Strengthening Competences to Service the PublicEfficiently Through eGovernment) was launched with the aims of:i. Raising awareness with the general public on eServices;ii. Building capacity within Government to assist citizens andbusinesses in accessing and using eServices; andiii. Identifying the reasons which are negatively impacting thetake-up of eServices by citizens.oThe Office of the Prime Minster is working on a project to establishone-stop-shops for Citizens.oUser Experience Up till the end of 2014, 14 life events were created.oEnterprise Collaboration PlatformDigital Government26. Transacting withGovernment27. One-stop shop28. Collaborative digitalenvironmentPage 8
A test / training platform was made available to the MinistryCIOs. The ‘live’ platform will be implemented in March 2015and the first sites will be going live in April 2015.29. Business AnalyticsNo initiatives / achievements related to this action.30. ICT Innovation inprocurementNo initiatives / achievements related to this action.31. Strategic AlliancesoEnabling ideas through the Cloud On 9th July 2014, MITA and IBM organised a bootcamp offeringBluemix training to start-ups, software vendors and developers.oSAP Startup Forum MITA signed a Memorandum of Understanding with SAPHellas, Cyprus and Malta. 30 participants attended the HANA bootcamp on 5th November2014; 29 attended a workshop on the SAP Startup Focusprogram on 6th November 2014.oMITA Information Security Expo MITA and TrustedSec organised an information securityhackathon on 11th October 2014.32. Open GovernmentDataoService Provisioning, Discovery and Governance Platform Implemented middleware platforms covering both PublicAdministration Data Interchange Scenarios and GovernmentOpen Data Scenarios using CDR Data Sets.33. eDemocracyoPublic Consultation on Laws of Malta MSDC launched a web page for the online submission andpublication of public recommendations related to the revision oflocal legislation, regulation and policy.34. Sector specific ICTprogrammesoVarious Initiatives, including: Initiated a project to transform the Manifesto ImplementationSystem into a shared application. Went live with the Payroll System in all governmentdepartments. Rolled-out the Absences Management System acrossgovernment. Implemented eServices for the Commerce Department. Implemented an Excise Movement Control System at theCustoms Department. Developed a Customs Import / Export system. Outsourced the development of a customs duties calculatormobile application. To be deployed in 2015. Started working on the new Corporate Financial Managementsolution within the Treasury Department. Completed Phase 3 of the Compliance to SEPA requirementsby financial applications containing electronic Credit Transfers. Implemented various surveys at NSO including Labour ForceSurvey and Structural Business Statistics. Simplified a number of DSS services, including energy benefitsvouchers, entitlement for retirement pension, widows pension,marriage grant and children allowance.Page 9
Launched online service to file an appeal with the DSS and toobtain a Social Security number. Implemented a number of simplification measures at the LawCourts. Implemented the Fleet Vessel Register and New VesselMonitoring System.35. eLearning36. eHealth37. TransportationoE-learning solutionoChild Care System Adjudicated and awarded ITT for an IT system to monitorattendance and remuneration of child care centres.oAn enhanced version of the POYC Entitlement System to enableMEH to open POYC to Schedule II dispensing as well asdispensing to migrants was successfully deployed.oA Servers Core Network Roadmap for MEH-Health wasdeveloped.oMITA started an architecture assessment of the Clinical PatientAdministration System (CPAS) which is a core Health InformationSystemoMITA took the role of systems integrator from ACS Xerox for thesupport of the Laboratory Information System (LIS). In 2015,MITA will also take the role of systems integrator from ACS Xeroxfor the support of the Radiology Information System (RIS) andPicture Archiving and Communication System (PACS).oMITA completed the handover of the myHealth Portal and backend database from the suppliers. The Agency is now responsiblefor the maintenance and support of the portal.oeTransfers Developed an eTransfers service to cater for simple transfer ofa vehicle from one owner to another through Agents.oLearning Permit and Test Scheduling Developed two new online service, involving Motoring Schoolsand members of the Medical profession to process theapplications.oSafeguarding the Universal Services On an ongoing basis, the MCA ensures that the basic set ofelectronic communications services is available to all ataffordable prices.oReview of Universal Service / Designation A consultation document reviewing the current set of universalservices was published in Q4/2014.oEconomic Opportunities for Malta A scoping paper on the economic opportunities for Maltaemanating from a digital single market was finalised.Regulation & Legislation38. Digital Single MarketPage 10
39. Radio spectrum formobile datacommunicationsoAssignment of Spectrum for wireless broadband Published decision on the policy framework and assignmentmethodology of wireless broadband bands for 4G technologies.oReview of the UMTS licences for 2.1GHz band Initiated a public consultation facilitating the introduction of 4Gtechnologies in the currently licensed 2.1 GHz radio spectrumbands.40. Digital legislation andcontractsNo initiatives / achievements related to this action.41. Infrastructure basedcompetitionNo initiatives / achievements related to this action.42. Standards and GoodPracticeoRevamp of Government ICT Policies MITA reviewed and updated several Government ICT Policiesto reflect business requirements and technological trends. Afull list of policies is available in Appendix A.oGovernment Desktops Power Management MEH and MITA started discussing the implementation ofdesktop energy savings through Microsoft System CentreConfiguration Manager.43. Cyber CrimeLegislationNo initiatives / achievements related to this action.44. Digital legislation andregulationoData Protection Training Completed the theoretical and practical training for 120participants and train-the-trainer course for 18 DPOs.oFibre to the Home (FTTH) The MCA carried out a review to current legislation taking intoconsideration the transposition of the new EU Directive2014/61/EU on reducing the cost of Broadband.oVULA (virtual unbundled local access) for Fibre Networks Work is on track to introduce “investment-friendly” remedies onGO Plc in the provision of wholesale unbundled infrastructureaccess services market.oNGA Business and Consumer Perception Surveys The MCA carried out Consumer and Business perceptionsurveys to assess the level of satisfaction with the electroniccommunications services provided by the operators.oNGA Communications Market Reviews Two Communications Market Reviews were published in Apriland November 2014.Infrastructure45. Supporting NGANetworks46. Broadband Supplyand Demand47. IPv6No initiatives / achievements related to this action.48. Network InfrastructureSharing OpportunitiesoSymmetric Regulation of Physical Network Infrastructure SharingPage 11
A draft Infrastructure Access Code was completed.oFramework for access to in-house wiring A draft consultation document on a framework for the sharingof electronic communications wiring inside buildings wasfinalised.oEstablishment of a national plan for telecoms infrastructures Sites for towers have been formally established.49. SafeguardingNetworksNo initiatives / achievements related to this action.50. Quality of ServiceoOnline price comparison portal The MCA monitors the on-line price comparison portal toensure transparency.oReview of Quality of Service of Electronic Communication Markets Commissioned a survey to assess the QoS experience byconsumers and any issues / concerns with QoS provided.51. InternationalConnectivityoNew submarine cable link connecting Malta to other alternativelocations on the European continent The MCA kick-started a project to analyse detailed submarineconfigurations and topologies; verify and determine thecommercial and financial viability of a new submarine cablenetwork; study and compare various landing points and cableroutes; recommend financing options; and identify and proposethe best strategies for deployment.52. Connectivity betweenMalta and GozooSecond Internet connectivity link between Malta and Gozo Awarded tender for the technical and financial feasibility studyfor a second Submarine Fibre optic data cable.53. National CyberSecurity StrategyNo initiatives / achievements related to this action.54. AuthenticationServicesoeID Cards The eID Cards solution was finalised and launched in Feb2014.oeIdentification A proposal for a technology upgrade including a new SingleSign-on (SSO) screen was accepted and the supplier wascontracted in Dec 14. The SSO screen will facilitate theauthentication mechanism, hence resulting in increase EIDtake-up capacity.55. Trust ServicesNo initiatives / achievements related to this action.56. Modernisation andRe-useoTechnology refresh of core Government Infrastructure buildingblocks The ‘Core Government Web Hosting’, ‘Core GovernmentNetwork’, ‘Core DBMSs’, Core Security’, ‘Core GovernmentEmail’, ‘Internet Filtering’, ‘Office Automation’, ‘VirtualEnvironments’, ‘Core Government Directory Services’ and‘Enterprise Backups’ have undergone technology refresh in2014.oNetwork ProjectsPage 12
MITA completed all works related to the network serviceswithin the new Parliament and the Oncology Hospital.57. ForesightNo initiatives / achievements related to this action.58. Incubation of novelICT driven solutionswithin GovernmentNo initiatives / achievements related to this action.Human CapitaloStudent Placement Programme In 2014, MITA processed a total of 303 placements within thepublic service and public sector, private industries and NGOswere offered (in 2013, a total of 268 students were placed).oICT and Computing Curriculum Reform MITA and MEDE discussed several recommendations forupdating the curriculum.oICT career Exposure MEDE held a one week career exposure programme for ICTstudents.oEstablish a strategic alliance with UoM MITA is mentoring 12 students in drafting their dissertations. MITA will be delivering a credit within the new BSc.oCoderDoJo Preparatory work was carried out to open the first Coderdojo inMalta. Free lessons in basic computer coding will be providedin a number of community Training learning centres.61. Investing further inand celebrating theeducation communityoEngage with upcoming educators MITA concluded a first wave of activities with a group ofeducators and upcoming educators participating in a face-toface and online session on the use of technology to innovateteaching.62. Awareness-raising oneSkills education andcareersoSchool visits to Companies During the scholastic year 2013-2014, MITA organised on-sitevisits to some of the island’s leading IT-related companies. Intotal 552 students coming from 21 different schools benefitedfrom this experience.oSTEM ‘Summer’ Club MITA employed students to manage the Club and to create agame have ended their placement. Over 200 students spreadacross five partner schools benefited from this initiative.oNational Coding Competition 92 entries were received; where in total 216 students haveused programming skills to create an animated game fromscratch. The students hailed from state, church andindependent schools.59. Integrating criticalskills acrosseducational andformative experiences60. Building nationalcapacity in specialistskills-setsPage 13
63. Improve employabilitythrough lifelonglearning and careersupportoTraining the unemployed in Social Media and Sales Drafted a training tender for the provision of training in SocialMedia and Sales to a group of 120 unemployed and inactivecitizens.64. Update theeCompetenceFrameworkoApplication of an eCompetence Framework The eSkills Malta Foundation identified the EU eCompetenceFramework V3.0 as its preferred platform for promoting the useof an eCompetence Framework.65. Promote excellence inthe professionalism ofthe local ICTworkforceNo initiatives / achievements related to this action.66. Quality assure for ICTeducationalprogrammesNo initiatives / achievements related to this action.67. Validate technologyrelated experienceand educationNo initiatives / achievements related to this action.68. Increase femaleparticipationNo initiatives / achievements related to this action.69. Take informed actionNo initiatives / achievements related to this action.70. eSkills education inother critical sectorsNo initiatives / achievements related to this action.71. International ICTeducationprogrammesNo initiatives / achievements related to this action.Organisational Bodies and StructuresDigital Malta GoverningBoardThe Governing Board for the Digital Malta strategy was set up. Mr.Godfrey Vella, Malta’s Digital Champion, was appointed chairperson.The deputy chairperson is Mr. Emanuel Darmanin from MITA.eSkills Malta FoundationThe eSkills Malta Foundation was launched in Q1 2014.Data Governance CouncilThe Data Governance Council was established by the PrincipalPermanent Secretary within the Office of the Prime Minister.Page 14
3.Digital Malta Initiatives3.1 Status of InitiativesThe status of the ICT initiatives identified in the PoI for 2014 is as follows: Complete: 38 initiatives (or 27%). These are:MITA (14)1.2.3.4.5.6.7.8.9.10.11.12.13.14.Student Advantage Scheme#stophate campaignInauguration of the MITA Innovation Hub (ICT Innovation Platform)A grant for the implementation of an innovative ICT project (ICT Sponsorships)Park Majjistral CompetitionBluemix training by IBM (Enabling ideas through the Cloud)SAP Startup ForumMITA Information Security ExpoStudy to analyse how Government web sites and eGovernment services can beoptimized for mobile device consumption (Optimising eGovernment services)Student Placement Programme (2014)ICT and Computing Curriculum ReformSchool Visits to CompaniesICT Career ExposureSTEM ‘Summer’ ClubMCA (6)15.16.17.18.19.20.eBusiness Awards (2014)eCommerce StrategyPolicy on disruption technologyBeSmartOnline 2LiveICT ‘eAgeing’ (project – eInclusion)QoS - Review of Quality of Service of Electronic Communication MarketsOPM (2)21.22.Setting up of the Data Governance CouncilGovernment Payroll & HRMEIB (2)23. Setting up and launch of the Digital Malta Governing Board24. eServices for the Commerce DepartmentMFIN (3)25.26.27.Excise Movement Control System for the Customs DepartmentLabour Force Survey for the National Statistics OfficeStructural Business Statistics for the National Statistics OfficeMFSS (3)28. DSS online services and simplification measures, including the crediting of energybenefits to Utility bills, and automatic eligibility to social security retirement pension,widows pension, marriage grant and children allowance29. Online service to launch an Appeal with the Department for Social Security30. Online service to obtain a Social Security NumberMJCL (1)Page 15
31.Courts Simplification measures, including SMS Notification, eMailer of Transcripts andDecrees, merger of Gozo and Malta registries, notification system for service of Acts byCourt Marshals and notification system for service of Warrants by Court MarshalsMSDC (3)32. Web page for Public Consultation on Laws of Malta33. Integration of Migrants portal34. Web page European Consumer CentreeSkills Malta Foundation (1)35. Setting up and launch of the eSkills Malta FoundationIdentity Malta (1)36. eID Cards solutionFITA (2)37.38. On Hold: 2 initiatives. These are:1.2. IT Accessibility mini EXPOVodafone Sponsorship Scheme to FITAHold Symmetric Regulation of Physical Network Infrastructure SharingFramework for access to in-house wiringCancelled / superseded by events: 2 initiatives. These are:1.2.Standards for iTalentRecognition of ICT and related industry certifications against the Standards and the MQFThe remaining ICT initiatives (or 60%) were rolled over to 2015.Page 16
4.Digital Malta Performance TargetsThe following performance targets were established within the Strategy.201220132014EUAverage201433% of SMEs selling online by 201513.7%10.4%15.7%14.5%Fast broadband ( 30 MBPS) coverage available for all by 202099.9%100%100%N/A0.6%0.7%0.8%6.6%20% of population buying online across-borders by 201538.1%39.2%39%14.6%50% of population buying online by 201543.5%46%47%50.2%60% of disadvantaged people using the internet regularly by 201551.6%46.3%55.6%60.5%75% of the population using the internet regularly by 201565.5%66.2%70.2%74.6%15% or less of population have never used the internet by 201529.3%28%24.6%18.1%100% increase in ICT R&D Public Spending by 2020N/A0.2%N/AN/A50% of the population using eGovernment by 201540.6%31.6%40.3%46.7%25% of the population using eGovernment and returning forms by201517.1%20.7%19.7%26.1%Broadband coverage for all by 201399.8%100%100%97.7%Indicator50% of households taking up broadband subscription having 100MBPS by 2020MaltaFurther information is available on the Digital Malta t/DMPerformance.aspxPage 17
Page 5 2. Digital Malta Actions - Progress Update 2.1 Overview Out of the 71 Actions: 40 Actions (or 56%) have an initiative linked to them in the PoI 2014 - indicating that work on these actions is underway. 31 Actions (or 44%) did not have an initiative linked to them. 40 56% 31 44% Actions linked to Iniviatives vs. Actions with no related initiatives
