WIXLIB

SAP Rapid-Deployment Solutions for Retail SAP Planning for Retail RDS SAP Portfolio and ProjectManagement RDS for portfolio monitoring SAP CRM RDS for Sales, Service and Marketing SAP Best Practices for Retail V1.605 localisedfor Russia, US SAP Best Practices for Retail V1.603 localisedfor Brazil, India, France SAP Event Mgmt. RDS for ordertracking and exceptionmanagement SAP Treasury and Risk Management RDS SAP BusinessObjects Spend PerformanceManagement RDS SAP ERP RDS for Employee andManager self service SAP Real Estate Management RDS SAP ERP RDS for operational reporting with SAPIn-Memory Appliance Software SAP RDS for Mobile Apps and Infrastructure SAP RDS for Sybase Unwired Platform SAP RDS for database migration to SybaseAdaptive Server Enterprise Rapid Database Migration of SAP Netweaver BWto SAP HANA SAP RDS for customer segmentationwith SAP HANA SAP BusinessObjects Sales Analysisfor Retail 2.0 SAP CRM RDS for Sales, Service andMarketing SAP Business CommunicationsManagement RDS SAP Sybase Mobile Sales RDS forSAP CRMSolution Today 2012 SAP AG. All rights reserved.Confidential18

Rapid-Deployment Solution Implementation MethodologyShorter time to start, deploy, and run through best n10PreparationSavings up to sation50%Testing30%Deploy80Run90100Go-liveAt least 40% time and effortreduction compared to similarscope of traditional projectTobias Ortwein, PAC. Sept. 2012Rapid-deployment solutions can help drastically reduce implementation efforts compared toa classic approach, since the base processes within the solution scope are very well definedbest practices, and more efficient than defining custom-specific processes. 2012 SAP AG. All rights reserved.Confidential19

Solution Extensions from SAP PartnersSAP Sales Analysis for Retail – to prevent out-of-stocksRoot-cause analysis and fact-based resolutions to performance issuesSAP Paybacks and Chargebacks application by VistexSAP Incentive Administration application by VistexSAP Social Media Analytics application by NetBaseStrategic supply chain network designTrilogy project – comprehensive benchmarking across core businessprocesses and three key SAP applicationsBalance labor cost with excellent serviceLink strategy, budgeting, performance, and compliance processesSAP Quality Center application by HPSAP LoadRunner application by HPSAP Invoice Management application by OpenTextSAP Document Access application by OpenTextSAP Archiving application by OpenTextForms-enabled processesSolution Today 2012 SAP AG. All rights reserved.Confidential20

Overview of SAP Roadmap for RetailCustomer insightCustomer-driven supplynetworkCustomer interactionCorporate operationsStrategic technologyPlan and marketbetterSupply and distributebetterSell and servicebetterOperate betterSolution Today 2012 SAP AG. All rights reserved.Planned InnovationsFuture DirectionConfidential21

Planned Innovations for RetailOverview: Customer Insight – Plan and Market BetterKey needsKey innovations High-volume customer data Predictive customer segmentation Real time insight to POS data Demand management in SAP POSon SAP HANA Visibility into channel-specific and cross-channel salesperformance Sales analysis for Retail on SAP HANA Real-time customer insight Customer activity repository Integration of social media analytics with SAP content andapplications SAP Social Media Analytics byNetBaseMerchandise and assortment High volume planning, efficient planning process, flexiblelayouts SAP Planning for Retail enabled by SAP HANAMarketing and promotions Real-time, personalised consumermarketing SAP Precision Retailing Enhanced performance, usability and integration inpromotion planning Promotion management enhancements and deploymentoption with SAP HANAShopper insightPlanned Innovations 2012 SAP AG. All rights reserved.Confidential22

Planned Innovations for RetailOverview: Customer Driven Supply Network – Supply and Deliver BetterKey needsKey innovations Full transparency into supplier portfolio and lifecycle Supplier lifecycle management End-to-end, integrated, and user friendly procurementprocess Improved functionality and TCOreduction in SAP SRM Enablement of self-service procurement on a mobile device New mobile solutions for self-service procurement andsupplier management Management of sourcing and contract process across SAPSourcing and SAP SRM Integration, usability, and analytics enhancements inSAP Sourcing Increased productivity, visibility, and data accuracy for spenddata Improved data enrichment, simulation, and analytics inSAP Spend Performance ManagementIntegrated demand andreplenishment planning Prevention of out-of-shelf situations On-shelf availability analysisLogistics and fulfillment Retail-relevant enhancements in SAP EWM Enhancements in SAP EWM Transportation planning Supply chain execution platformSourcing and buyingPlanned Innovations 2012 SAP AG. All rights reserved.Confidential23

Planned Innovations for RetailOverview: Customer Interaction – Sell and Service BetterKey needsKey innovations Provide localisation for retail workforce management Localisation functionality for retail workforcemanagement Mobilise the store employee and manager Mobile in-store merchandise andinventory managementE-commerce Provide a state of the art B2C Web channel solution thatintegrates with marketing, services, and store channel Business-to-consumer Web channelfor retailMobile commerce Deliver personalised mobile shopping experience SAP Precision Retailing solutionSocial media Respond to customer conversations on Facebook andTwitter SAP Social Customer EngagementOnDemandCustomer interaction center Provide superior customer experience across channels Interaction center for retailStore and point of salePlanned Innovations 2012 SAP AG. All rights reserved.Confidential24

Planned Innovations for Corporate OperationsOverview: FinancialKey needsKey innovationsOptimised assetoperations andmaintenance Geospatial representation of assets Ability to survey assets based on geographic boundaries Integrated geospatial visualisation for assetsReal estate lifecyclemanagement Improved end-user experience Enhanced lease administrationAccounting and financialclose Powerful orchestration of entity-close activities Comprehensive insight into the status of the entity close SAP Financial Closing cockpit Enhanced entity-close management Accelerated financial close through higher automation Enhanced control and compliance through sign-off functions Flexibility to adopt the new SAP HANA platform Business consolidation withthe SAP Strategic Enterprise Management (SAP SEM)application Enhanced business consolidation functionality withSAP SEM Creation of expense reports on a mobile device SAP Travel Expense Reportmobile app Viewing of credit card chargesand adding them to reports Creation of travel expense reportsTravel managementPlanned Innovations 2012 SAP AG. All rights reserved.Confidential25

Planned Innovations for Corporate OperationsOverview: Human ResourcesKey needsKey innovationsTime and attendancemanagement Ability of managers to maintain appropriate staffing levels on a mobiledevice Ability to find substitutes if employees are unavailable Ability to check the current availability of the workforce Ability to make sure that all tasks can be appropriately staffed Mobile work management Ability of managers to identifystaffing shortages quickly and find substitutes while onthe store flooror otherwise away from their deskTalent management Ability of managers to take notes, assign actions, and collect feedbackfor their employees and teams throughout the year to supportemployee performance and development better Mobile team book: enablement of manager productivityand continuous engagementUser interface Attractive and efficient UIs Employee self-service Calendar-like timesheet asalternate UI User-friendly services that support managers in the way they work Manager self-serviceEnhanced user experience and additional functionalityEnhanced functions for themesFlexible delegation of tasks and applicationsNew analytics and dashboardsCollaborationPlanned Innovations 2012 SAP AG. All rights reserved.Confidential26

Planned Innovations for Corporate OperationsOverview: SustainabilityKey needsKey innovationsOperational riskmanagement Mobile safety observation incident recording SAP EHS Safety Issue mobileapplicationSustainability reportingand analytics Support for better analytic views Enhanced user experience for heavily used capabilities Faster and non-obtrusive processes for importing large data sets and calculations Enhancements in the SAP Carbon ImpactOnDemand solutionPlanned Innovations 2012 SAP AG. All rights reserved.Confidential27

SAP Rapid-Deployment Solutions for RetailPlanned Innovations SAP rapid-deployment solution forshopper insight SAP Extended WarehouseManagement (SAP EWM) rapiddeployment solution SAP Event Management rapiddeployment solution for order trackingand exception management SAP Best Practices forRetail 1.606, localised for Germany Afaria rapid-deployment solution Implementation of Sybase UnwiredPlatform 2.1 and SAP NetWeaverGateway SAP rapid-deployment solution formobile apps and infrastructure – wave 2Planned Innovations 2012 SAP AG. All rights reserved.Confidential28

Overview of SAP Roadmap for RetailCustomer insightCustomer-driven supplynetworkCustomer interactionCorporate operationsStrategic technologyPlan and marketbetterSupply and distributebetterSell and servicebetterOperate betterSolution Today 2012 SAP AG. All rights reserved.Planned InnovationsFuture DirectionConfidential29

Customer InsightPlan and Market BetterAnalysecustomersCollaborate andplanPreparecampaignsPromote andupsellExecutechannelsBusiness processFutureRetail without boundariesPlan and marketbetter Drive fine-tunedstrategic programs withreal time customerinsight Predict consumerbuying behavior Develop merchandiseplan Collaborate Optimise assortments Unified forecast Market basket andcustomer analytics Store and customersegmentation Assortment planningand optimisation Cross-industrycollaboration Create integrated Plan targeted crossmarketing andchannel promotionspromotions plan Optimise prices and Integrate loyalty datamarkdowns Integrated marketing, Price and markdownoptimisationplanning, andpromotions Executetargeted 1:1promotions Make real-timeoffers in anychannel Real-timepersonalisedmarketingFuture DirectionProof point 2012 SAP AG. All rights reserved.Confidential30

Customer Driven Supply NetworkSupply and Distribute BetterAnalyse demandCollaborate andplanManage supplynetworkExecuteinventory planFulfill demandBusiness processFutureRetail without boundariesSupply anddistributebetter Improve availability andreduce discounting withreal-time and unifieddemand visibility foroptimum stock levels Unified forecast Demand planningand forecasting Inventory analytics Collaborate withvendors forimproved inventoryavailability Inventory optimisation Replenishment andallocation planning Vendor collaboration Manage and optimise Match demand with Ensure productvendor relationships to optimal receiving and delivery on time atensure robust supplypicking of products in optimal cost withand margin returnany locationefficient distributionto all locations Supply networkdesign andoptimisation Supply chainexecution hub withreal-timecollaboration Demand andfulfillment analytics Distributed orderfulfillmentFuture DirectionProof point 2012 SAP AG. All rights reserved.Confidential31

Customer InteractionSell and Service BetterManageunified channelsEffectiveoperationsSuperior serviceExecutechannelsBusiness processFutureRetail without boundariesSell and servicebetter Deliver exciting crosschannel shoppingexperience on a unifiedcustomer and productplatform Integratedmultichannelrepository withharmonised userexperience Improve employee Maximise profitability byeffectiveness with mobile connecting customerapps that bring real-timeprocesses from inquiry,information to theirorder, delivery, return, andfingtertipsservice Distributed ordermanagement Support for end-toend worker andmanager mobility Integrated serviceoperations and analytics Execute targetedpromotions and realtime offers to increasesales and loyalty Mobile commerce Mobile paymentFuture DirectionProof point 2012 SAP AG. All rights reserved.Confidential32

People and ProcessesOperate BetterFinancialexcellenceReal tainableoperationsBusiness processPlannedRetail without boundariesOperatebetter Execute the right business Connect people andprocesses tostrategymaximise the returnwith clarityon propertyinvestments SAP Financial Closingcockpit Integrated geospatialvisualisation for assets SAP Travel Expensemobile app Enhanced leaseadministration Business consolidationwith SAP StrategicEnterprise Management Develop and manageyour best talent Ensure all categories ofrisk are aggregated atthe enterprise level andmanaged holistically Increase profitabilityand brand valuewith sustainableoperations Mobile team book Social customerengagement on demand SAP EHS SafetyIssue mobile app Social media in interactioncenter Enhancedsoftware-as-aservice analytics Time sheet based onemployee self-servicecalendar Enhanced UI andadditional functionalityin manager self-service Next-generation businessto-consumer e-serviceplatformFuture DirectionProof point 2012 SAP AG. All rights reserved.Confidential33

Lower Risk and Lower CostInnovation Without Disruption on a Future Proof SolutionSAP Business SuiteRetail and Wholesale Fashion Industry201220132014201520162017201820192020Only Solution in the MarketSupported Until 2020Industry Leading Support& Lower TCOPlatform of the Future Stable solution with support plannedthrough 2020 with no upgrades Only technology provider to support ourcustomers 24 x 7 Elegantly capitalise on key industry andtechnology trends Deploy new innovations and technicalimprovements without upgrades Low TCO due to reduced integration andtesting costs Flexible deployment options to allow you toconsume as needed““The approach SAP employs generally provides higher investment returns to clients, because it reduces the risks ofintegrating multiple platforms to achieve industry functionality”- Gartner, “Evaluating IBM, Microsoft, Oracle, and SAP’s Business Application Industry Strategies.” May 10, 2011 2012 SAP AG. All rights reserved.Confidential34

Key Links for More InformationSAP.COMRoad maps Retail landing pageRoad maps on SAP Service MarketplaceBrochures and white papersRelease information Retail brochures and white papersSAP’s release strategyCustomer references Retail referencesOther SAP for Retail at BPX community SAP for Retail: wiki in SAP Community NetworkLinks for More Information 2012 SAP AG. All rights reserved.Confidential35

Thank You!Contact Information:Louise StevensonPrincipal Business ConsultantSAP (UK) LtdM 44 7808 574973mailto: louise.stevenson@sap.com

Appendix: Today

Shopper InsightEnterprise Data Warehouse on HANASolution enhancements In-memory data storage and high-speedprocessing of large-volume consumertransaction data Operational POS reporting on dual instance– SAP NetWeaver BW and SAP HANA andSAP NetWeaver BW – side by side Replication scenario based on structured andextended TLOG data model in SAP HANA Instant aggregation to any desired level whiledata is kept at the lowest level Data cleansing, auditing, and enrichment aswell as error resolution functionality Includes enterprise data warehouse modelfor POS data and for inventory dataKey benefits Real-time visibility into consumer sales datadown to the transaction levelThis consulting service delivers near real-time,high-speed analytical reporting based ondetailed, enriched TLOG information Instant aggregation to any desired levelwithout losing the detailed information(keeping data at the lowest level) Enriched data model to provide a solid basisfor rich POS and inventory analytics reporting Support for high-speed analytics andcalculation of mass data Ability of customers to keep their existingSAP NetWeaver BW on a relational database while they can benefit from the flexibilityand performance of SAP HANASolution today 2012 SAP AG. All rights reserved.Confidential38

Shopper InsightIn-memory Customer SegmentationSolution enhancementsKey benefitsNew usage type allows native access to SAP NetWeaver BW inhigh-volume scenarios: Building exact target groups for marketing campaigns acrossdifferent data sources and on very large data volumes in aninteractive way to optimise:– Revenue– Return on marketing investment– Total customer experience– Customer retention Based on SAP NetWeaver BW, SAP NetWeaver BW Accelerator,and SAP HANA Aggregation on the fly while segmenting Data uploads no longer required Segmenting on most recent dataNew analytical features: Tree maps to visualise key figures in a multidimensional way Software-based proposal of filter rangesUI enhancements Drag and drop from chart to staging area and apply as filter Use dynamic attribute hierarchies Use enhanced F4 help to find filter valuesSolution today 2012 SAP AG. All rights reserved.Confidential39

SAP Social Media Analytics by NetBaseSolution enhancements Automated collection of mentions ofbrand, products, and service from awide range of sources Aggregation by domain – social mediasites, product reviews, and newsmedia Analysis and scoring: sentiment(positive or negative), rating, request,and service Filtered across multiple dimensions:time, brand, product, geography, andso on Predefined Web services API for openaccessKey benefits Quickly discover insights and uncovertrends in consumer preferencesSAP Social Media Analytics by NetBase helpsorganisations monitor and manage sentimenttowards their products and brands Quantify market perceptions aboutproducts, services, and companies Effectively track the success ofmarketing campaigns Rapidly monitor and respond to marketreaction to new product launches Accurately identify strengths andweaknesses in competing products Make smarter business decisions faster Integrate with custom applicationsSolution today 2012 SAP AG. All rights reserved.Confidential40

Marketing and PromotionsSAP Promotion Management for Retail: Integration with Logistics & ProcurementSo

SAP NetWeaver BW, powered by SAP HANA SAP HANA 1.0 SAP NetWeaver BW 7.3, SP5 Unicode only; SAP HANA 1.0, SPS 03 Business integration Simplify trading partner connectivity and communication SAP Information Interchange OnDemand Mobility Bring your own device Enable unique mobility solutions SAP Afaria