Transcription
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco UnifiedCommunications Manager 10.5First Published: September 05, 2014Last Modified: September 09, 2014Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITHTHE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipmentgenerates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users areencouraged to try to correct the interference by using one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the productThe Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain versionof the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS.CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUTLIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERSHAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, networktopology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentionaland coincidental.Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnershiprelationship between Cisco and any other company. (1110R) 2015Cisco Systems, Inc. All rights reserved.
CONTENTSCHAPTER 1Getting Started 1Accessibility Features 1Cisco IP Phone 8811 1Phone Connections 1Buttons and Hardware 3Cisco IP Phone 8841 6Phone Connections 6Buttons and Hardware 8Cisco IP Phone 8851 11Phone Connections 11Buttons and Hardware 12Cisco IP Phone 8861 15Phone Connections 15Buttons and Hardware 17Power Save and Power Save Plus 20Power Save 20Power Save Plus 20Additional Information 21CHAPTER 2Phone Setup 23Connect Footstand 23Adjust the Handset Rest 24Secure the Phone with a Cable Lock 24CHAPTER 3Basic Operations 27Clean the Phone Display 27Make Calls 28Predial a Number 28Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5iii
ContentsPlace a Call Using the Speakerphone 28Place a Call Using a Headset 29Release a Call and Start Another Call 29Dial an International Number 29Redial a Number 30Navigate and Select Items 30View All Calls on the Phone 31Answer Calls 31Answer the Oldest Call First 32Call Pickup 32Answer a Call Using PickUp 33Answer a Call Using Group PickUp and a Phone Number 34Answer a Call Using Group PickUp and a Group PickUp Number 34Answer a Call Using Other PickUp 35Automatically Answer Calls 35Respond to a Call Waiting Notification 36Manage Calls 36Decline a Call 36Transfer a Call to Another Number 37Toggle Between Calls Before Completing a Transfer 37Monitor and Record Calls 38Call Forward 38Forward All Calls 38Mute Phone 39Hold Calls 39Swap Between Active and Held Calls 39Put a Call on Hold by Answering a New Call 40Respond to a Hold Reversion Notification 40Determine If a Shared Line Is On Hold 40Remote Hold 40Set Up Call Back Notification 41Call Park 41Park and Retrieve a Call Using Call Park 42Park a Call Using Assisted Directed Call Park 42Park a Call Using Manual Directed Call Park 43Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5iv
ContentsManage Intercom Calls 43Place a Dedicated Intercom Call 43Place a Dialable Intercom Call 44Receive an Intercom Call 44View Phone Information 44Sign In To the Cisco Unified Communications Self Care Portal 45CHAPTER 4Contacts 47Corporate Directory 47Search and Dial a Contact 47Search and Dial a Contact While On a Call 48Personal Directory 48Sign In and Out of the Personal Directory 49Add a Personal Directory Entry from the Phone 49Search for an Entry in the Personal Directory 49Dial a Number from the Personal Directory 50Edit a Personal Directory Entry 50Delete a Personal Directory Entry 51Fast Dial 51Place a Call With a Fast-Dial Button 51Fast-Dial Codes with Personal Directory 51Assign a Fast Dial Code to a Personal Directory Entry 52Place a Call Using a Fast Dial Code 52Delete a Fast Dial Code 52Cisco WebDialer 53Use Cisco WebDialer with Another Online Corporate Directory 53Change Cisco WebDialer Preferences 53Sign Out of Cisco WebDialer 54CHAPTER 5Call History 55Call History Overview 55View the Call History 57View Call Record Details 57Filter the Call History 57Dial From the Call History 58Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5v
ContentsEdit a Phone Number 58Clear the Call History 59Delete a Call Record 59CHAPTER 6Voicemail 61Access Voicemail 61Check for Voice Messages 61Listen to Voice Messages 62Visual Voicemail 62CHAPTER 7Advanced Calling Features 65Conference 65Add a Third Party to a Conference 66Join Calls Into a Conference 66Swap Between Calls Before Completing a Conference 66View Conference Participants 67Remove Conference Participants 67Meet Me Conference 67Host a Meet Me Conference 68Join a Meet Me Conference 68Speed Dial 68Place a Call with a Speed-Dial Button 69Use a Speed-Dial Code On Hook 69Use a Speed-Dial Code Off Hook 69Pause in Speed Dial 69Do Not Disturb 70Turn DND On and Off 71Malicious Call Identification 71Trace a Suspicious Call 71Extension Mobility 71Enable Extension Mobility 72Mobile Connect 72Enable Mobile Connect 72Turn Mobile Connect On or Off for All Remote Destinations from a Desk Phone 73Switch a Desk Phone Call to a Mobile Phone 73Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5vi
ContentsSwitch a Mobile Call to the Desk Phone 73Hand Off a Call from a Mobile Phone to the Desk Phone 73Line Status 74Line Status Indicators 74Custom Line Filters 75Add a Line Filter 75Select an Active Line Filter 76Delete a Line Filter 76Duplicate a Line Filter 77Edit a Line Filter 77Rename a Line Filter 78Hunt Groups 78Sign In and Out of a Hunt Group 78Display Queue Statistics 79Barge 79Set Up Barge Alert 79Add Yourself to a Call on a Shared Line 79Enable Privacy on a Shared Line 79Dismiss the Barge Alert Prompt Window 80Call Chaperone 80Record a Chaperoned Call 81Uniform Resource Identifier Dialing 81Intelligent Proximity for Mobile Devices 82Pair a Mobile Device 83Switch Connected Mobile Devices 83Delete a Mobile Device 84Answer a Mobile Call 84Decline a Mobile Call 84Ignore a Mobile Call 84Place a Mobile Call 84Move a Call Between the IP Phone and a Mobile Phone 85Adjust the Mobile Device Volume 85Mobile Contacts and Mobile Call History Sharing 85Synchronize Bluetooth Contacts 85Save Bluetooth Contacts 86Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5vii
ContentsDelete Bluetooth Contacts 86Intelligent Proximity for Tablets 86Pair a Tablet 86Move Audio from the Tablet to the Phone 87Manage Tablet Audio on Phone 87CHAPTER 8Advanced Operations 89Applications 89View Active Applications 89Switch to Active Applications 90Close Active Applications 90Call Functions 90Agent Greeting 90Alert Calls 91Actionable Incoming Call Alert 91Answer 91Client Matter Code 91Forced Authorization Code 92Secure and Nonsecure Indication Tones 92Shared Lines 92Feature Buttons and Softkey 93Survivable Remote Site Telephony Overview 95CHAPTER 9User Preferences 99Change the Wallpaper 99Change the Ringtone 100Adjust the Phone Screen Brightness 100Adjust Phone Screen Contrast 100Change the Font Size 101Change the Phone Name 102Adjust the Headset Sidetone 102Phone Services 103Line Settings 103CHAPTER 10Accessories 105Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5viii
ContentsAccessory List 105View the Accessories List 106View Accessories Details 106USB Devices 107Mobile Device Charging 107Set Up Wideband for an Analog Headset 108Bluetooth Headsets 109Add a Bluetooth Accessory 110Connect a Bluetooth Accessory 110Turn On Bluetooth 111Disconnect a Bluetooth Accessory 111Delete a Bluetooth Accessory 111USB Headsets 112Cisco IP Phone 8800 Key Expansion Module 112Cisco IP Phone 8800 Key Expansion Module Features 113Place a Call on the Key Expansion Module 116Configure KEM Buttons 116Adjust Key Expansion Module Brightness 116CHAPTER 11Frequently Asked Questions 117Why Can't I See All Active Calls on My Phone? 117How Do I Redirect an Incoming Call? 118How Do I Silence a Ringing Call If I'm On a Call? 118How Do I Resume a Call That is On Hold? 118What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? 119Why Do Softkeys Keep Changing? 119What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines? 119What Should I Do If I Accidentally Press a Button While on a Call? 120How Do I Check Missed Calls? 120How Do I Exit from a Running Application? 120How Do I Connect Two Calls and then Drop from the Line Myself? 121What Does the Swap Softkey Do? 121How Do I Cancel a Conference or Transfer After I Start It? 121How Can I Combine Two Calls Into a Single Conference Call? 122Why Does My Phone Not Wake Up? 122Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5ix
ContentsWhat Do Four Rings in Succession Mean? 122CHAPTER 12Troubleshooting 123Missing Alert Calls Button 123Missing All Calls Button 123Cannot Sign In to Personal Directory 124Cannot Access Self Care Portal 124Security Error Message 124Report Phone Problems 125Documentation, Service Requests, and Additional Information 125CHAPTER 13Product Safety and Security 127Safety and Performance Information 127Power Outage 127External Devices 127Bluetooth Wireless Headset Performance 128Power Information 128FCC Compliance Statements 128FCC Part 15.21 Statement 128FCC RF Radiation Exposure Statement 128FCC Receivers and Class B Digital Statement 129Cisco Product Security Overview 129CHAPTER 14Warranty 131Cisco One-Year Limited Hardware Warranty Terms 131Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5x
CHAPTER1Getting Started Accessibility Features, page 1 Cisco IP Phone 8811, page 1 Cisco IP Phone 8841, page 6 Cisco IP Phone 8851, page 11 Cisco IP Phone 8861, page 15 Power Save and Power Save Plus, page 20 Additional Information, page 21Accessibility FeaturesCisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobilityimpaired.For detailed information about the accessibility features on these phones, see echnical-reference-list.html.You can also find more information about accessibility at this Cisco ity/accessibility/index.htmlCisco IP Phone 8811The following sections describe attributes of the Cisco IP Phone 8811.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.51
Getting StartedPhone ConnectionsNote1DC adaptor port (DC48V).5Access port (10/100/1000 PC) connection.2AC-to-DC power supply (optional).6Auxiliary port.3AC power wall plug (optional).7Handset connection.4Network port (10/100/1000 SW) connection.IEEE 802.3at power enabled.8Analog headset connection (optional).The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.52
Getting StartedButtons and HardwareButtons and Hardware1Handset light stripIndicates an incoming call (flashing red) or new voice message (steadyred).2Phone screenShows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings. The Cisco IP Phone 8811 screen is grayscale.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.53
Getting StartedButtons and Hardware3Programmable featurebuttons and SessionbuttonsYour phone provides quick access to your phone lines, features, and callsessions: Programmable feature buttons (left side): Use to view calls on aline or access features such as Speed Dial or All Calls. These buttonsare also called feature buttons. Session buttons (right side): Use to perform tasks such as answeringa call, resuming a held call, or (when not being used for an activecall) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic,the line button and session button locations are swapped.Depending on how your system administrator sets up the phone, thebuttons provide access to:Note Phone lines and intercom lines Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features) Web-based services (for example, a Personal Address Book button) Call features (for example, a Privacy button)Buttons illuminate to indicate status: Green, steady: Active call or two-way intercom call Green, flashing: Held call Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group Amber, flashing: Incoming call or reverting call Red, steady: Remote line in use (shared line or Line Status) Red, flashing: Remote line on hold4Softkey buttonsDepending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.5Navigation cluster andSelect buttonThe Navigation cluster and Select button allows you to scroll throughmenus, highlight items, and select the highlighted item.6Release ButtonEnds a connected call or session.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.54
Getting StartedButtons and Hardware7Hold/Resume buttonPlaces an active call on hold and resumes the held call.8Conference buttonCreates a conference call.9Transfer buttonTransfers a call.10Speakerphone buttonToggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.11Mute buttonToggles the microphone on or off. When the microphone is muted, thebutton is lit.12Headset buttonToggles the headset on or off. When the headset is on, the button is lit.13KeypadAllows you to dial phone numbers, enter letters, and select menu items(by entering the item number).14Volume buttonControls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).15Contacts buttonOpens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.16Applications buttonOpens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.55
Getting StartedCisco IP Phone 884117Messages buttonAutodials your voice messaging system (varies by system).18Back buttonReturns to the previous screen or menu.19HandsetPhone handset.Cisco IP Phone 8841The following sections describe attributes of the Cisco IP Phone 8841.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.56
Getting StartedPhone ConnectionsNote1DC adaptor port (DC48V).5Access port (10/100/1000 PC) connection.2AC-to-DC power supply (optional).6Auxiliary port.3AC power wall plug (optional).7Handset connection.4Network port (10/100/1000 SW) connection.IEEE 802.3at power enabled.8Analog headset connection (optional).The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.57
Getting StartedButtons and HardwareButtons and Hardware1Handset light stripIndicates an incoming call (flashing red) or new voice message (steadyred).2Phone screenShows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.58
Getting StartedButtons and Hardware3Programmable featurebuttons and SessionbuttonsYour phone provides quick access to your phone lines, features, and callsessions: Programmable feature buttons (left side): Use to view calls on aline or access features such as Speed Dial or All Calls. These buttonsare also called feature buttons. Session buttons (right side): Use to perform tasks such as answeringa call, resuming a held call, or (when not being used for an activecall) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic,the line button and session button locations are swapped.Depending on how your system administrator sets up the phone, thebuttons provide access to:Note Phone lines and intercom lines Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features) Web-based services (for example, a Personal Address Book button) Call features (for example, a Privacy button)Buttons illuminate to indicate status: Green, steady: Active call or two-way intercom call Green, flashing: Held call Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group Amber, flashing: Incoming call or reverting call Red, steady: Remote line in use (shared line or Line Status) Red, flashing: Remote line on hold4Softkey buttonsDepending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.5Navigation cluster andSelect buttonThe Navigation cluster and Select button allows you to scroll throughmenus, highlight items and select the highlighted item.6Release ButtonEnds a connected call or session.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.59
Getting StartedButtons and Hardware7Hold/Resume buttonPlaces an active call on hold and resumes the held call.8Conference buttonCreates a conference call.9Transfer buttonTransfers a call.10Speakerphone buttonToggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.11Mute buttonToggles the microphone on or off. When the microphone is muted, thebutton is lit.12Headset buttonToggles the headset on or off. When the headset is on, the button is lit.13KeypadAllows you to dial phone numbers, enter letters, and select menu items(by entering the item number).14Volume buttonControls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).15Contacts buttonOpens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.16Applications buttonOpens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.510
Getting StartedCisco IP Phone 885117Messages buttonAutodials your voice messaging system (varies by system).18Back buttonReturns to the previous screen or menu.19HandsetPhone handset.Cisco IP Phone 8851The following sections describe attributes of the Cisco IP Phone 8851.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.511
Getting StartedButtons and Hardware1 DC adaptor port (DC48V).5 Access port (10/100/1000 PC) 9connection.2 AC-to-DC power supply(optional).6 Auxiliary port.USB port3 AC power wall plug (optional). 7 Handset connection.4 Network port (10/100/1000 SW) 8 Analog headset connectionconnection. IEEE 802.3at power(optional).enabled.NoteEach USB port supports the connection of up to five supported and nonsupported devices. Each deviceconnected to the phone is included in the maximum device count. For example, your phone can supportfive USB devices (such as two Cisco IP Phone 8800 Key Expansion Modules, one headset, one hub, andone other standard USB device) on the side port. Many third-party USB products count as multiple USBdevices, for example, a device containing USB hub and headset can count as two USB devices. For moreinformation, see the USB device documentation.Buttons and HardwareCisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.512
Getting StartedButtons and Hardware1Handset light stripIndicates an incoming call (flashing red) or new voice message (steadyred).2Phone screenShows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.3Programmable featurebuttons and SessionbuttonsYour phone provides quick access to your phone lines, features, and callsessions: Programmable feature buttons (left side): Use to view calls on aline or access features such as Speed Dial or All Calls. These buttonsare also called feature buttons. Session buttons (right side): Use to perform tasks such as answeringa call, resuming a held call, or (when not being used for an activecall) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale that reads right to left, such as Arabic,the line button and session button locations are swapped.Depending on how your system administrator sets up the phone, thebuttons provide access to:Note Phone lines and intercom lines Speed-dial numbers (speed-dial buttons, including the Line Statusspeed-dial features) Web-based services (for example, a Personal Address Book button) Call features (for example, a Privacy button)Buttons illuminate to indicate status: Green, steady: Active call or two-way intercom call Green, flashing: Held call Amber, steady: Privacy in use, one-way intercom call, DND active,or logged into Hunt Group Amber, flashing: Incoming call or reverting call Red, steady: Remote line in use (shared line or Line Status) Red, flashing: Remote line on hold4Softkey buttonsDepending on how your system administrator sets up the phone, enablesoftkey options displayed on your phone screen.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.513
Getting StartedButtons and Hardware5Navigation cluster andSelect buttonThe Navigation cluster and Select button allows you to scroll throughmenus, highlight items and select the highlighted item.6Release ButtonEnds a connected call or session.7Hold/Resume buttonPlaces an active call on hold and resumes the held call.8Conference buttonCreates a conference call.9Transfer buttonTransfers a call.10Speakerphone buttonToggles the speakerphone on or off. When the speakerphone is on, thebutton is lit.11Mute buttonToggles the microphone on or off. When the microphone is muted, thebutton is lit.12Headset buttonToggles the headset on or off. When the headset is on, the button is lit.13KeypadAllows you to dial phone numbers, enter letters, and select menu items(by entering the item number).14Volume buttonControls the handset, headset, and speakerphone volume (off hook) andthe ringer volume (on hook).Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.514
Getting StartedCisco IP Phone 886115Contacts buttonOpens or closes the Directories menu. Use the Contacts button to accesspersonal and corporate directories.16Applications buttonOpens or closes the Applications menu. Use the Applications button toaccess call history, user preferences, phone settings, and phone modelinformation.17Messages buttonAutodials your voice messaging system (varies by system).18Back buttonReturns to the previous screen or menu.19HandsetPhone handset.Cisco IP Phone 8861The following sections describe attributes of the Cisco IP Phone 8861.Phone ConnectionsConnect your phone to the corporate IP telephony network, using the following diagram.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.515
Getting StartedPhone Connections1 DC adaptor port (DC48V).6 Auxiliary port.2 AC-to-DC power supply(optional).7 Handset connection.3 AC power wall plug (optional). 8 Analog headset connection(optional).4 Network port (10/100/1000 SW) 9 USB portconnection. IEEE 802.3at powerenabled.5 Access port (10/100/1000 PC)connection.10 Audio In/Out portsCisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.51611USB port
Getting StartedButtons and HardwareNoteEach USB port supports the connection of up to five supported and nonsupported devices. Each deviceconnected to the phone is included in the maximum device count. For example, your phone can supportfive USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one otherstandard USB device) on the side port and five additional standard USB devices on the back port. Manythird-party USB products count as multiple USB devices, for example, a device containing USB hub andheadset can count as two USB devices. For more information, see the USB device documentation.Buttons and Hardware1Handset light stripIndicates an incoming call (flashing red) or new voice message (steadyred).2Phone screenShows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings.Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.517
Getting StartedButtons and Hardware3Programmable featurebuttons and SessionbuttonsYour phone provides quick access to your phone lines, features, and callsessions: Programmable feature buttons (left side): Use to view calls on aline or access features such as Speed Dial or All Calls. These buttonsare also called feature buttons. Session buttons (right side): Use to perform tasks such as answeringa call, resuming a held call, or (when not being used for an activecall) initiating phone functions such as displaying missed calls. Eachcall on your phone is associated with a session button.If you are using a locale tha
Cisco IP Phone 8811, 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5 First Published: September05,2014 Last Modified: September09,2014 Americas Headquarters
