Welcome Back From The Break - Sabre - An Innovative Technology Company

Transcription

Welcome Back from the BreakWednesday, 1 May 2013Confidential. Sabre Travel Network, 2013.

Agenda2 Sabre Web Services Update and Roadmap Sabre Red AppsefficiencyConfidential. Sabre Travel Network, 2013.

Sabre Web ServicesUpdate and RoadmapConfidential. Sabre Travel Network, 2013.

Sabre Web ServicesUpdate and Roadmap4 Meet Our Team Vision 2.x Service Strategy 2012 Highlights 2013 Plans 2012 Survey HighlightsefficiencyConfidential. Sabre Travel Network, 2013.

Sabre Web ServicesMeet the TeamefficiencyHere is Our Team!Product ManagerLesa GrantDevelopmentDamian DygonBrandon SteeleImplementation / DeliveryJohn MacDonaldHelp Desk / Support CenterFernando BallestreroXimena MoreiraProduct MarketingAllen ApplebyJane TalbertAdvocatesSiddarth VaddipartiEduardo CalamariGurminder ChagarRoberto OvalleMichael KatoAsia PacificBrazilEMEALATAMNAConsultingPam LongMax Gurdian5Confidential. Sabre Travel Network, 2013.

Vision6Confidential. Sabre Travel Network, 2013.

Sabre Web ServicesVisionefficiencyCorporate DevelopersLeisure DevelopersOnline DevelopersBe an indispensable development partner to our customersby offering the most robust product, service ,and support solutionin the industryAuthorized Third Party DevelopersConsolidatorsSuppliers7Confidential. Sabre Travel Network, 2013.

Sabre Web Services – Powering the World of Travel1,600 9,000 New customers – 2012Customers – globally34% Growth73 billion 13 daily transaction records2012Transactions processedin 2012Provider of TravelTechnology28 releases580 changes toproduction environmentin 20124 billion Air shopping requests 2012Confidential. Sabre Travel Network, 2013.

2.x Service Strategy9Confidential. Sabre Travel Network, 2013.

Sabre Web ServicesCurrent StateToday we offer Sabre Web Services which: 10efficiency Encompasses 400 internally/externally-facing Web services Successfully powers over 9,000 customers (32,000 customer locations)dispersed across the globe Represents roughly 25-30% of Sabre’s daily volume Processes 330 million Web services transactions per day at a rate ofover 5200 transactions per secondConfidential. Sabre Travel Network, 2013.

Sabre Web ServicesCurrent State cont’defficiencySabre Web Services Transaction Growth350,000,000Mar-2013: 328,763,995300,000,000Nov-2012: 287,061,553Sep-2012: 246,314,976Transacations per Day250,000,000Mar-2012: 235,410,803Jan-2012: 206,274,895200,000,000Mar-2011: 160,214,890Aug-2010: 150,705,600150,000,000Jan-2010: 100,659,280100,000,000Jun-2009: 70,181,759Jan-2008: 51,631,26750,000,000Jan-2007: 30,321,4660200411Jan-2006: 10,033,236Dec-2004: dential. Sabre Travel Network, 2013.

Sabre Service Strategy 2.x Vision 12efficiencyThe vision of Sabre’s Service Strategy 2.x initiative (S2) is toprovide all of Sabre’s services and data available through aset of APIs in order to: Let the parts be parts Can be combined in multiple ways to solve business problemsConfidential. Sabre Travel Network, 2013.

Sabre Service Strategy 2.x Direction efficiencyTo evolve Sabre’s existing strategic services-basedarchitecture into one that:Stresses simplicityProvides consistent data structuresPromotes quicker delivery/faster time tomarketReduces integration costsPromotes reusability of existingservices/functionalityPromotes rapid customer adoptionProvides highly-flexible, highlycustomizable, customer-drivenworkflowsContinues to scale in the face ofexponential growthExpands Sabre’s developmentcustomer basePromotes a sustainable cost structureLoosely couples components/systems13Confidential. Sabre Travel Network, 2013.

Sabre Service Strategy 2.xSuccess Criteria efficiencyS2 will be successful when:All of Sabre’s functional as well asoperational capabilities are presented asan integrated platform to customers,third-party developers, and internal usersCustomer-specific business logic andfunctionality is moved out of theunderlying, content systems and into theservice-enabled Service FoundationLayerBoth terminal-based as well as newergraphical based applications haveuniform/consistent access to servicesPresentation and formatting logic ismoved out of the content systems andinto the edge Gateway Layer to improvetime to marketWell-defined service interfaces are usedto bridge systems14Confidential. Sabre Travel Network, 2013.

Sabre Service Strategy 2.xExisting SystemArchitectureInternetBookingEngines2013 - 2014efficiencyInfrastructureServicesPoint of ingMobileApplicationsGateway Layer(Message Routing / REST & Terminal toSTL Transformations)Client ApplicationsEventingGet AirAvailability (BP)Sell AirSegments (BP)Price AirSegments (BP)CreateTrip (BP) Check-In (CDS)Merchandizing(CDS)Data Integration &Distribution (CDS)PNR (CDS).MessagingService Foundation Layer(Business Processes (BP) / Cross Domain Services (CDS))Domain LayerMerchandizingProfilesSecurityTravel PolicyPNRLoggingCheck-InAir ReservationsThrottlingTicketingDomain Services / Controllers(Service Facades / STL to Native e DataMerchandizingProfilesTravel PolicyAir ReservationsPNRTicketingPSSRegistryDomain Systems(Core System Implementations)ShoppingCartSSG15Legacy ConnectivitySCMConfidential. Sabre Travel Network, 2013.

2012 Highlights16Confidential. Sabre Travel Network, 2013.

Sabre Web Services2012 MD issuanceAllows clients to issueEMDsAirTicketLLSRQInterline ticketvalidationValidates interlineticketing agreementswhen A AirLowFareSearchLLSRQLong connections Allows clients to requestlong connection timeswhile A AirLowFareSearchLLSRQShop by arrivaldate/timeAllows clients to shop byarrival TA AirLowFareSearchLLSRQShop by SpecificFareEnables clients to shopfor flights by a specificfare basis codePromotionalShoppingRQ (NEW)17Confidential. Sabre Travel Network, 2013.

Sabre Web Services2012 Highlights ancedguarantee/prepaidReturns additionalguarantee/prepaidrelated informationOTA VehAvailRateLLSRQOTA VehResModifyLLSRQUnfiltered rateshoppingReturns allavailable rateswhile shoppingOTA VehAvailRateLLSRQVehLocationFinderLLSRQEco hotel indicatorIdentifies ecocertified ateDescriptionLLSRQOTA HotelAvailLLSRQCarbon calculationCalculatesapproximate carbonburn in air travel,hotel or carCarbon CalculatorRQ (NEW)18Confidential. Sabre Travel Network, 2013.

2013 Looking Forward19Confidential. Sabre Travel Network, 2013.

Sabre Web Services2013 Looking age feesReturns structuredbaggage-relatedinformationOTA AirPriceLLSRQExchangeshoppingUsed to find the bestreissue price afterchanging an itineraryon a previouslyticketed PNRExchangeShoppingLLSRQ (NEW)Enhanced seatmapsUsed to return seats map EnhancedSeatMapRQwith pricesOB Fees – FOPmatchingReturns only thematching OB fees forFOP instead of allpossible ncedAirBookRQOTA AirPriceLLSRQConfidential. Sabre Travel Network, 2013.

Sabre Web Services2013 Looking Forward cial services andvehicle upgradesAllows clients to specifyadditional sOTA VehAvailRateLLSRQOTA VehResModifyLLSRQStore rate detailsAdds additional hotelrate-related informationinto the hotelsell/modify responsesHotelResModifyLLSRQOTA HotelResLLSRQAir Extras added to PNRAdds air extra-relatedinformation to theresponseTravelItineraryReadRQEnhanced SecurityEnable IP addressvalidationNew Service; Name TBDCheck for number ofsessions in useProvides capability toassess sessions in useTBD21Confidential. Sabre Travel Network, 2013.

Sabre Web Services2013 Looking Forward ProjectsefficiencyHistorical TransactionUsage Report Site 22Example onlyConfidential. Sabre Travel Network, 2013.

Sabre Web Services2013 Looking Forward Projects Next Generation Developer Portal 23Additional development hooksEnabling Flight Information topicBusiness Process Direct Fulfillment New development sandboxTest directly within siteAlpha test; limited audience 2013Event Notification Services efficiencyPhase 1Orders for customers that use a third-party’s applicationBenchmarking Phase 1Confidential. Sabre Travel Network, 2013.

Sabre Web ServicesBeyond 2013 Looking Forward Projects Event Notification Services Big Data and Analytics Next Generation Orchestration Capability Business Process Direct Fulfillment 24Flight Information betaGlobal rollout efficiencyAdditional PhasesBenchmarking Phase 2Confidential. Sabre Travel Network, 2013.

2012 Survey Highlights25Confidential. Sabre Travel Network, 2013.

Sabre Web Services2012 Survey HighlightsSurvey questions and timing modified for 20128 of 10 customers are satisfied with Sabre Web Services Over half of respondents indicated highly satisfiedOverall, highly satisfied with communicationsAlmost 75% respondents aware of different sources available whenhelp is neededAlmost 70% respondents indicated Sabre Web Services iscomprehensive for their needs Areas for onfidential. Sabre Travel Network, 2013.

Sabre Web Services2012 Survey ActionsefficiencyActions Taken Simplicity Continued program to simplify service structures to 2.x standardintroduced 2012New APIsEfficiency Test Client for soapUI delivered Easy to use, generates XML for you Find in Developer Start-Up KitAdded more Quick Start Guides Associated with 2.x updated services Included in listing to download 27ACTIONSConfidential. Sabre Travel Network, 2013.

Sabre Web ServicesEase of Use and EfficiencyReleased Test Client for soapUI - In Developer Start-Up Kit28efficiencyConfidential. Sabre Travel Network, 2013.

Quick Start GuideExample: AirTicket29efficiency

Sabre Red Apps: See Where We’re HeadingChip GordonMarketing Director Sabre Red Apps & Developer ToolsConfidential. Sabre Travel Network, 2013.

Introduction to Sabre Red AppsConfidential. Sabre Travel Network, 2013.

Confidential. Sabre Travel Network, 2013.

Wethe world’sB2B travel industry42Confidential. Sabre Travel Network, 2013.

The Marketplace EcosystemConfidential. Sabre Travel Network, 2013.

Sabre Red App CentreConfidential. Sabre Travel Network, 2013.

Award Winning MarketplaceLAUNCHED MARCH 2012200 DEVELOPER PROPOSALS100 RED APPS PUBLISHED27,000 DOWNLOADS AND GROWING70 COUNTRIES WITH RED APPSConfidential. Sabre Travel Network, 2013.

Red App CentreConnects travel buyers and developersOpens up a whole new world of possibilitiesIncreases speed to market for innovative appsGives travel buyers the tools they need to stay aheadConfidential. Sabre Travel Network, 2013.

What Red App Centre Can Do For YouGrow your businessDeliver instant global distributionOpen new sources of revenuePartner with the leading innovator in travelTouch 20 million itineraries annuallyConfidential. Sabre Travel Network, 2013.

Harnessing Developer CreativityUSAArgentinaGreeceSpainCanada UKAustraliaColombiaIndia GermanyNigeriaChileRussia BrazilNew ZealandPeruSwedenIsraelUkraineEgyptEcuadorFrance UruguayConfidential. Sabre Travel Network, 2013.

Sabre Red App TechnologyConfidential. Sabre Travel Network, 2013.

Red App Overview50Communicate with Sabresession to read travel contentor information about the PNRConsume externalnontraditional GDScontent from outside ofSabre Red WorkspaceUse Sabre Red RuntimeCommunication Bus toexpose services and eventsthat other apps canconsume and connect toSend commands to ClassicView or react and display anotification based on agentworkflowConfidential. Sabre Travel Network, 2013.

Red App TechnologiesWrap applications built in a variety ofinternet or desktop technologiesConfidential. Sabre Travel Network, 2013.

Technology & Developer MatrixHIGHDeveloper Skill SetJavaLOWAdvanced WebQikSitesStatic WebsitesLOW52ScribeRed App SDK/Sabre RedIntegration CapabilitiesHIGHConfidential. Sabre Travel Network, 2013.

Design FlexibilityEditors or Tabs (Full Screen)Views or Assistant Tools PanelsPopup Dialogs (Modal)Notification Dialogs (Non-modal)Confidential. Sabre Travel Network, 2013.

Red App Developer ToolkitWIZARDSDOCUMENTATION SUPPORTSABRE COMMAND INTEGRATIONDATA PRE-POPULATIONCERT TEST ENVIRONMENTPRESET TRIGGERED EVENTSEVOLVE EXISTING APPS TO RED APPSSIMULATION TEST DATASTEP BY STEP

Develop Using Eclipse IDESabre Red Developer Target Platform is your localdevelopment environment to code, test and debug yourRed Apps55Confidential. Sabre Travel Network, 2013.

Red App WizardsEasily evolve and wrapexisting applications into RedApps JavaWeb AppsScribe AppsQik AppsAutomate complex developertasks Add Red App UI Elements likeViews or Editors to existingprojects Generate Red App ContactDetails Red App Bundle Generation56Confidential. Sabre Travel Network, 2013.

Red App APIs and ServicesServices/APIs that Red AppCertified Providers canconsume for optimizingdevelopmentKey services include: 57Agent Profile ServiceInternationalizationLogger ServicesConfiguration ServicesPlugin ResourcesUn-Packing / ExtractionPlugin ServicesFirst Run ActionsAnd many more Confidential. Sabre Travel Network, 2013.

Red App CommunicationsSabre Red Workspace relies on a Communication Bus calledSRWRuntimeSRWRuntime is the single gateway between Red Apps andservices that the Sabre Red Workspace platform exposes: Intercepting Sabre emulator commands for markup Communicating with Sabre Web Services App to App communicationSynchronous Communications ServicesEvent Publishing and Listening58Confidential. Sabre Travel Network, 2013.

Red App Certification ProcessValidation Red App ProposalRed App BundleByte Code ValidationCertification 59Declared vs Used ServicesSabre and ExternalVisual IntegrationFunctional IntegrationCPU/Memory UsageCode VulnerabilitiesPCI CompliancePII InformationConfidential. Sabre Travel Network, 2013.

Getting Your Red App PublishedDeveloperBuilds RedApp with SDK60Red AppBundleSubmission toSabreRed AppCertificationEngineerValidation onCERT andPRODEnvironmentsPublished inRed AppCentreConfidential. Sabre Travel Network, 2013.

Certified Red App Provider61Confidential. Sabre Travel Network, 2013.

Centralized Developer Resources62Confidential. Sabre Travel Network, 2013.

Red Apps Driving Ahead 63Developer Offline Toolkit (Sandbox)Mac Developer Toolkit (SDK) supportNew Platform APIs/ServicesWeb App API enhancementsEclipse Webkit upgradeDeveloper Staging EnvironmentsConfidential. Sabre Travel Network, 2013.

Promote & Monitor Red AppsConfidential. Sabre Travel Network, 2013.

Red App Promo PackSabre Red Workspace PromotionFacebookSabre TN QuickNews BlogTwitterRed App Centre PromotionAgency eServices Promo Spots65Confidential. Sabre Travel Network, 2013.

Red App Demo KitSales handbookGuide for how toshow your appBenefits thatshould beemphasized66Confidential. Sabre Travel Network, 2013.

Red App Reporting67Confidential. Sabre Travel Network, 2013.

Lunch and General Session68Confidential. Sabre Travel Network, 2013.

Stay X1369sabretravelnetwork.com/blog

efficiency Sabre Web Services Current State Today we offer Sabre Web Services which: Encompasses 400 internally/externally-facing Web services Successfully powers over 9,000 customers (32,000 customer locations) dispersed across the globe Represents roughly 25-30% of Sabre's daily volume Processes 330 million Web services transactions per day at a rate of